Looking At The User Side Of Software Engineering For Project Success

2021 ◽  
Vol 86 (2) ◽  
pp. 15-31
Author(s):  
Tor Guimaraes ◽  
Ketan Paranjape ◽  
Thomas Timmerman
Keyword(s):  
Software Engineering ◽  
User Satisfaction ◽  
Project Success ◽  
System Development ◽  
User Participation ◽  
General Definition ◽  
Successful Implementation ◽  
Engineering Project ◽  
Related Factors ◽  
User Training

As a general definition, software engineering is “the application of a systematic, disciplined, quantifiable approach to the development, operation, and maintenance of software.” The importance of user-related factors has long been recognized by various researchers as important to the successful implementation of any commercially available system. This study attempts to test the importance of these factors as determinants of software engineering project success as measured by adherence to specified requirements, compliance with initial budget estimations, timeliness of agreed delivery, and overall user satisfaction with the product delivered. It has brought together some user-related variables (degree of user participation, user expertise, user/developer communication, user training, user influence, and user conflict) previously studied separately by different authors into a more cohesive model. Data regarding 178 system development projects using software engineering methodologies has been used to test proposed relationships between the independent variables and project success as defined in this study. The results confirm the importance of user participation, training, expertise, user/developer communication, and lack of user conflict for improving project success.

Important Human Factors for Systems Development Success

2011 ◽  
pp. 300-320
Author(s):  
Tor Guimaraes ◽  
D. Sandy Staples ◽  
McKeen ◽  
McKeen
Keyword(s):  
User Satisfaction ◽  
Development Process ◽  
System Development ◽  
Statistical Significance ◽  
Systems Development ◽  
User Participation ◽  
The Other ◽  
User Training ◽  
User Expertise ◽  
User Influence

Improving user satisfaction with information systems is an important consideration given the amount of resources organizations invest in systems development. Many factors are likely to play a role in enhancing the satisfaction users feel toward their systems, but probably none is as important as having knowledgeable, well-trained users participate in a meaningful way in the system development process. This study empirically tests the importance of user participation, user experience, user/developer communication, user training, user influence, and user conflict encountered during the system development process. A sample of 228 system users were used for a multivariate regression model testing the importance of these factors. The results indicate that user participation, user training, and user expertise can explain 61% of the variance in user satisfaction with their systems. The other factors showed no statistical significance in this study. Based on the results, managerial recommendations are proposed to people responsible for the systems development process in organizations.

scholarly journals "What is the Influence of Communication Quality Between the Business and IT Project Team on ERP Implementation Project Success?"

2021 ◽  
Author(s):  
◽  
Alexander Schnepel
Keyword(s):  
User Satisfaction ◽  
Project Success ◽  
System Development ◽  
Secondary Analysis ◽  
Project Team ◽  
Communication Quality ◽  
Erp Implementation ◽  
Implementation Project ◽  
It Project

<p>Communication between the information systems (IS) specialist and the user has long been recognised in the IS literature as an important aspect of successful information system development projects. Since the 1970s IS researchers have studied the role of communication in the system development process and its influence on project/system success. Communication has been studied as a broad concept as well as in regard to specific aspects such as communication frequency, quantity, and the fit between the communication medium and the task. Yet, quality has been neglected. Therefore, this study presents the concept of "communication quality". The study investigated the influence of communication quality on project success in an Enterprise Resource Planning system implementation at a large North-American manufacturing company. ERP project implementation success was assessed by a multidimensional framework including multiple stakeholder perspectives. The study used supplementary secondary analysis of 54 interviews with project stakeholders from the IT project team and the business side of this organisation. The current study found support for the individual attributes of communication quality, namely completeness, credibility, accuracy, purpose adequacy, timeliness, openness, audience adequacy, bidirectionality, and a balance of formality vs. informality. The study found indications that a lack of communication quality might impact ERP implementation project success negatively whereas better communication quality might foster success. The ERP project at the organisation was successful in terms of traditional project success measures such as "on time" and "within budget". However, communication quality seemed to have a negative correlation to the quality of the relationship between the project team and the business as well as user satisfaction. System acceptance and use appeared to have been facilitated by better communication quality. The study enriches the IS literature by increasing the understanding of communication aspects during ERP implementation projects. It is also one of the first studies to introduce the new research method of secondary analysis of qualitative data from sociology into the IS field. Practitioners can apply the findings of this study to facilitate ERP implementation project success on a more holistic level addressing also user satisfaction and the quality of the relationship between the IT project team and the rest of the business.</p>

KINERJA SISTEM INFORMASI AKUNTANSI DAN FAKTOR-FAKTOR YANG MEMPENGARUHINYA (STUDI PADA PERUSAHAAN RITEL WILAYAH TANGERANG, TANGERANG SELATAN, JAKARTA, DAN BOGOR)

2020 ◽  
Vol 12 (2) ◽  
pp. 152-173
Author(s):  
Maria Stefani Osesoga
Keyword(s):  
Information Technology ◽  
Information System ◽  
Positive Affect ◽  
System Development ◽  
Accounting Information ◽  
User Participation ◽  
Management Support ◽  
Accounting Information System ◽  
Top Management Support ◽  
User Training

The purpose of this research is to obtain empirical evidence about the influence of user participation, accounting information system’s user training education program, top management support, system development formalization, and information technology sophistication towards the performance of accounting information system. The object in this research is retail company in the Tangerang, Tangerang Selatan, Jakarta, and Bogor which use accounting information system. Data used in this research was primary data from questionnaires. There were 153 respondents consists of employees at retail company that already use accounting information system. Data analysis techniques in this study using multiple linear regression. The results of this research are: (1) user participation had significant and positive affect toward the performance of accounting information system, (2) accounting information system’s user training education program had no positive affect toward the performance of accounting information system, (3) top management support had significant and positive affect toward the performance of accounting information system, (4) system development formalization had no positive affect toward the performance of accounting information system, and (5) information technology sophistication had no positive affect toward the performance of accounting information system.   Keywords: Accounting Information System’s User Training Education Program, Information Technology Sophistication, System Development Formalization, Top Management Support, User Participation.

A Study of User Participation in Information Systems Development

1994 ◽  
Vol 9 (1) ◽  
pp. 51-60 ◽  
Author(s):  
Eva Y.W. Wong ◽  
Graham Tate
Keyword(s):  
System Development ◽  
User Involvement ◽  
User Participation ◽  
Successful Implementation ◽  
Implementation Success ◽  
Future Developments ◽  
Computer Based ◽  
Participation Process ◽  
Insight Into

User participation in information system development is considered to be an important factor influencing implementation success or failure. The ETHICS (Effective Technical and Human Implementation of Computer-based Systems) method was developed as a guide to user involvement in system design. A case study of successful implementation which did not use the ETHICS method explicitly is described. The case study and the ETHICS methodology are then compared and contrasted in an attempt to gain greater insight into user participation and to understand why the implementation was successful. Furthermore, techniques of software process modelling are applied to both ETHICS and the case study with the intention of more closely defining the user participation process and potentially also guiding it in future developments. The case study is used as a vehicle both to examine user participation and also to investigate the modelling of user participation.

Empirically testing some factors affecting HMS usage

2016 ◽  
Vol 29 (6) ◽  
pp. 628-645
Author(s):  
Maria do Carmo Caccia-Bava ◽  
Valerie C.K. Guimaraes ◽  
Tor Guimaraes
Keyword(s):  
User Participation ◽  
Healthcare Management ◽  
Future Research ◽  
Care Providers ◽  
Related Factors ◽  
Content Type ◽  
Factors Affecting ◽  
User Training ◽  
Frequency Of Use ◽  
Expected Benefits

Purpose – Without use the expected benefits from healthcare management systems (HMS) cannot be derived. Thus, while use alone may not guarantee success, one can safely assume that the more use the better. HMS has been instrumental in facilitating care providers’ work. However, many hospitals have encountered usage problems and some user-related factors have been recognized in the literature as potentially important to make HMS more successful. The purpose of this paper is to test the importance of the factors proposed in the literature as important determinants of HMS usage measured by the number of hours used and the frequency of use. Design/methodology/approach – Several user-related variables such as user participation, user expertise, and user training previously studied separately by different authors are brought together into an integrated model to be tested empirically. Data from 213 nurses using their hospital HMS have been used to test proposed relationships between the independent variables and HMS usage results. Findings – The results confirm the importance of these factors and provide the basis for managerial recommendations. Hospital managers can use the resources validated by this study to improve their own operations and improve the likelihood of success implementing HMS. Future research projects may identify other possible factors important for HMS implementation success to improve the model proposed here. Originality/value – HMS is a very widely used and an important system for hospitals, but has been neglected in research. This is one of the first rigorous studies of HMS, and the results provide new practical insights for hospital administrators.

scholarly journals "What is the Influence of Communication Quality Between the Business and IT Project Team on ERP Implementation Project Success?"

2021 ◽  
Author(s):  
◽  
Alexander Schnepel
Keyword(s):  
User Satisfaction ◽  
Project Success ◽  
System Development ◽  
Secondary Analysis ◽  
Project Team ◽  
Communication Quality ◽  
Erp Implementation ◽  
Implementation Project ◽  
It Project

<p>Communication between the information systems (IS) specialist and the user has long been recognised in the IS literature as an important aspect of successful information system development projects. Since the 1970s IS researchers have studied the role of communication in the system development process and its influence on project/system success. Communication has been studied as a broad concept as well as in regard to specific aspects such as communication frequency, quantity, and the fit between the communication medium and the task. Yet, quality has been neglected. Therefore, this study presents the concept of "communication quality". The study investigated the influence of communication quality on project success in an Enterprise Resource Planning system implementation at a large North-American manufacturing company. ERP project implementation success was assessed by a multidimensional framework including multiple stakeholder perspectives. The study used supplementary secondary analysis of 54 interviews with project stakeholders from the IT project team and the business side of this organisation. The current study found support for the individual attributes of communication quality, namely completeness, credibility, accuracy, purpose adequacy, timeliness, openness, audience adequacy, bidirectionality, and a balance of formality vs. informality. The study found indications that a lack of communication quality might impact ERP implementation project success negatively whereas better communication quality might foster success. The ERP project at the organisation was successful in terms of traditional project success measures such as "on time" and "within budget". However, communication quality seemed to have a negative correlation to the quality of the relationship between the project team and the business as well as user satisfaction. System acceptance and use appeared to have been facilitated by better communication quality. The study enriches the IS literature by increasing the understanding of communication aspects during ERP implementation projects. It is also one of the first studies to introduce the new research method of secondary analysis of qualitative data from sociology into the IS field. Practitioners can apply the findings of this study to facilitate ERP implementation project success on a more holistic level addressing also user satisfaction and the quality of the relationship between the IT project team and the rest of the business.</p>

scholarly journals UBUNGAN KEAHLIAN USE DENGAN PARTISIPASI USER DAN H BUNGAN PARTISIPASI USER DE GAN VARIABEL LAIN

2007 ◽  
Vol 3 (3) ◽  
pp. 260
Author(s):  
Indriasari Kusumadewi
Keyword(s):  
Information System ◽  
Data Analysis ◽  
User Satisfaction ◽  
System Development ◽  
User Participation ◽  
Information System Development ◽  
User Expertise ◽  
Task Uncertainty ◽  
System Success ◽  
System Acceptance

<p class="Style1"><strong><em>User participation in information system considered as an essential key to </em></strong><strong><em>system success. This research suggested that user expertise will effect user participa-</em></strong><strong><em>tion in information system development and user participation is pot having direct rule </em></strong><strong><em>to system success but it will be mediated by variables, such as ta uncertainty, system </em></strong><strong><em>acceptance and user satisfaction.</em></strong></p><p class="Style1"><strong><em>The result supports the similar research conducted by p vious researchers. </em></strong><strong><em>Data analysis of 184 respondents from various characteristics concludes that user </em></strong><strong><em>expertise correlates positively in stimulating user particcipation in Oformation system. In </em></strong><strong><em>addition, user participation in information system have positive correlation with task </em></strong><strong><em>certainty, system acceptance and user satisfaction.</em></strong></p><p class="Style1"><strong><em>Keywords: user expertise, user participation, task uncertainty, user satisfaction, </em></strong><strong><em>information system development.</em></strong></p>

scholarly journals Teamwork Distribution: Local vs. Global Software Engineering Project Development Teamwork

2020 ◽  
Vol 15 (18) ◽  
pp. 183
Author(s):  
Ismail Al-Taharwa
Keyword(s):  
Software Engineering ◽  
System Development ◽  
Learning Systems ◽  
Engineering Project ◽  
Global Teamwork ◽  
Development Life Cycle ◽  
Project Failures ◽  
E Learning ◽  
Process Perspective ◽  
Intended Learning Outcomes

Deliverable and course project become the preferred mean to measure learner competency and attainment of intended learning outcomes in IT-fields. Proper setup and evaluation for teamwork projects remains a key challenge for e-learning systems. This study investigates the possibility to improve the early prediction of academic software engineering project failure by treating teamwork differently according to the distribution of teamwork participants. Two configurations of teamwork distribution are considered. In the first configuration, a teamwork may include international participants, but all team participants are affiliated to the same institution, namely local teamwork. In the second configuration, a teamwork may include participants from different institutions, namely global teamwork. Software engineering projects are approached from two distinct perspectives. First, obeying the best practices during the system development life cycle (SDLC), namely, process perspective. Second, characteristics of the final deliverable deployed at each milestone of the SDLC, namely product perspective. A publicly released dataset collected by a designated e-learning environment is leveraged to validate the proposed approach. Results indicate a noticeable variance among local and global distributions. These results puts evidence that the reasons behind software engineering teamwork project failures may vary depending on the distribution of the teamwork, local vs. global. Consequently, it advise to customize e-learning systems differently according to the teamwork distribution.

scholarly journals Evaluating the success of the tele-pathology system in governmental hospitals in Kuwait: an explanatory sequential mixed methods design

2021 ◽  
Vol 21 (1) ◽  
Author(s):  
Ali Jasem Buabbas ◽  
Tareq Mohammad ◽  
Adel K. Ayed ◽  
Hawraa Mallah ◽  
Hamza Al-Shawaf ◽  
...  
Keyword(s):  
Clinical Practice ◽  
Mixed Methods ◽  
Support Services ◽  
User Satisfaction ◽  
Technical Support ◽  
Successful Implementation ◽  
System Quality ◽  
Mixed Methods Design ◽  
Telepathology System

Abstract Background Telepathology is the practice of reviewing and exchanging pathological images through telecommunication systems to obtain diagnoses remotely. Studying the factors that make such a system successful and favourable is important to ensure the merits of its implementation in clinical practice. Objective This study aims to evaluate the success of a telepathology system from the users’ perspectives, using specific evaluation criteria, namely: system quality, information quality, technical service quality, user satisfaction, and benefits. Methods A sequential explanatory mixed methods design was adopted in this study, which consists of two phases. Initially, a questionnaire was distributed via WhatsApp to all of the pathologists (total: 45) working at governmental hospitals in Kuwait. Followed by, semi-structured interviews with ten senior pathologists. Results Forty pathologists responded to the questionnaire, giving an 89% response rate. There were 42.5% of the respondents aged between 35–44 years old, and 52.5% were male. The quantitative results reveal that most of the respondents were satisfied with the quality of the telepathology system with a mean of 2.6025 (Standard Deviation (SD) = 0.47176), whereas they were dissatisfied with the quality of the information with a mean of 2.4100 (SD = 1.580) and the technical support services with a mean of 2.2750 (SD = 0.99535). In addition, there was disagreement on the benefits of telepathology in clinical practice among the pathologists with a mean of 2.4667 (SD = 0.77552). The qualitative results indicate that the lack of interest in and little experience with using the system were behind the general dissatisfaction of most of the respondents. All of the interviewees were satisfied with the performance of the telepathology system and considered it successful; however, the quality of the technical support services, including training workshops, was deemed deficient. Conclusion This study concluded that telepathology system in Kuwait is functioning well and has been successful in its implementation; however, pathologists are dissatisfied with it, mainly due to the deficient quality of the technical support services provided. In addition, the successful implementation of such advanced technologies requires careful steps to be taken on multiple levels: technical, organisational, and managerial. Recommendations were suggested.

Sign in / Sign up

Export Citation Format

Share Document