Information for caregivers and family in the Emergency Department
ABSTRACT Introduction: A visit to the Emergency Department can have a negative impact on patients, their families and caregivers. To overcome negative effects linked to the lack of information, it is necessary to involve the patient’s family and caregivers and evaluate their information needs. Aims: Identify the information that caregivers need from the families in an emergency department; understand how often information should be given to the caregivers; identify the health professionals most qualified to impart the information and identify all the communication barriers experience by caregivers. Methods: This research is a qualitative study with descriptive phenomenological approach. We carried out 38 semi - structured interviews on a public road close to an Emergency Department, from February to March 2018. Data were analysed according to the descriptive phenomenological method of Amedeo Giorgi (1985,1997). Results: Caregivers identified receiving information about the patient as a priority. They also wanted to receive information about the patient more often from doctors and/or nurses. In addition, caregivers identified the use of medical/scientific language by health professionals as possible barriers to communication between them. Other concerns raised included the attitude of the health professional, their availability and the lack of communication. Conclusions: Caregivers should be seen as an important and essential pillar of the healthcare system. The information provided by health professionals should be adjusted to the needs of the caregivers. Keywords: Access to Information, Emergency Medical Services.