scholarly journals Trust in electronic markets

First Monday ◽  
1996 ◽  
Author(s):  
Joseph M. Reagle, Jr.

Relative to information security and electronic commerce, trust is a necessary component. Trust itself represents an evaluation of information, an analysis that requires decisions about the value of specific information in terms of several factors. Methodologies are being constructed to evaluate information more systematically, to generate decisions about increasingly complex and sophisticated relationships. In turn, these methodologies about information and trust will determine the growth of the Internet as a medium for commerce.

2013 ◽  
Vol 4 (2) ◽  
pp. 9-18
Author(s):  
Mohd Faiz Hilmi ◽  
Shahrier Pawanchik ◽  
Yanti Mustapha ◽  
Hafizi Muhamad Ali

The advancement of information technology has changed the education landscape. The process of teaching is no longer the same. Information technology has made e-learning possible and available on a large scale. The main component of an e-learning is a learning management system (LMS). LMS has been widely used and are accessible through the Internet. By connected and accessed to the Internet, LMS are exposed to various threats. Proper understanding of these threats combined with strategy and best practices countermeasures will ensure a safe learning environment. Therefore this study will look into the information security aspect of LMS. There are two main purpose of this study. First, this study provides a review of information security in e-learning environments and explains the important of information security. Confidentiality, integrity and availability are considered to be the primary pillars of information security. In addition to these pillars, the International Information Systems Security Certification Consortium introduced a common body of knowledge (CBK) comprised of ten domains relating to specific information security topics. These domains are the foundation of security practices for those involved in information security. In this article, each of these is explained within an e-learning context. It is recommended that institutions employing e-learning adhere to these domains. By applying the principles and practices associated with each domain, e-learning institutions should be able to provide an e-learning system with high confidentiality, integrity and availability. The second purpose of this study is to understand student perception of an information security perspective of an e-learning management system. To achieve this purpose, a survey was conducted targeted at undergraduate students in a distance learning program. 497 students responded to a survey questionnaires. Apart from demographics information, the survey asked the respondent to rate six statements related to how they perceived security of the learning management system which they are currently using. All six statements are rated using a five point Likert scale anchored at 1 (Not at all) to 5 (Very much). Frequencies analysis was conducted to show the profile of the respondent. Overall, respondent has strong positive perceptions towards security of their LMS. This study provides an overall picture of information security elements of a learning management system. It can serve as an introduction which help LMS administrator to understand the issues and possibilities related to the safety of LMS.


2000 ◽  
Vol 15 (1) ◽  
pp. 3-16
Author(s):  
Brian Subirana ◽  
Patricia Carvajal

This paper analyses how transactions related to the exchange of goods and services are being performed on the Internet. The adoption of electronic markets in an industry has a disintermediation potential because it can create a direct link between the producer and the consumer (without the need for the intermediation role of distributors). Electronic markets lower the searches cost allowing customers to choose between more providers. This ultimately reduces both the costs for the customer and the profits for the producer. In this paper it is contended that electronic markets on the Internet have the opposite effect, resulting in an increase in intermediators. It introduces transaction streams which model how transactions are being conducted and helps explain the types of new intermediators that are appearing on the Internet. The mechanisms by which companies are exploring ways of extending transaction streams are also described. To illustrate the model, the paper briefly analyses transaction streams in the insurance industry and provides examples related to confidence in electronic commerce.


1998 ◽  
Vol 13 (2) ◽  
pp. 147-159 ◽  
Author(s):  
ROBERT H. GUTTMAN ◽  
ALEXANDROS G. MOUKAS ◽  
PATTIE MAES

Software agents help automate a variety of tasks including those involved in buying and selling products over the Internet. This paper surveys several of these agent-mediated electronic commerce systems by describing their roles in the context of a Consumer Buying Behavior (CBB) model. The CBB model we present augments traditional marketing models with concepts from Software Agents research to accommodate electronic markets. We then discuss the variety of Artificial Intelligence techniques that support agent mediation and conclude with future directions of agent-mediated electronic commerce research.


2000 ◽  
Vol 8 (3) ◽  
pp. 154-157 ◽  
Author(s):  
L. Labuschagne ◽  
J.H.P. Eloff

The major reason why most people are still sceptical about electronic commerce is the perceived security risks associated with electronic transactions over the Internet. The Internet, however, holds many opportunities that could mean survival or competitive advantage for many organisations. To exploit these opportunities, it is important to first analyse the risks they hold. Electronic commerce is based on business as well as technological risks, making it a very difficult environment to secure. Apart from these two types of risk categories there are several other issues and problems that need to be addressed.


1995 ◽  
Vol 1 (1&2) ◽  
Author(s):  
Lee McKnight ◽  
Richard Jay Solomon ◽  
Branko Gerovac ◽  
David Carver ◽  
Clark Johnson ◽  
...  

1996 ◽  
Vol 2 (1) ◽  
Author(s):  
Lee McKnight ◽  
Richard Jay Solomon ◽  
Branko Gerovac ◽  
David Carver ◽  
Clark Johnson ◽  
...  

2021 ◽  
pp. 002224372110202
Author(s):  
Shrabastee Banerjee ◽  
Chris Dellarocas ◽  
Georgios Zervas

This article studies the question and answer (Q&A) technology of electronic commerce platforms, an increasingly common form of user-generated content that allows consumers to publicly ask product-specific questions and receive responses, either from the platform or from other customers. Using data from a major online retailer, the authors show that Q&As complement consumer reviews: unlike reviews, questions are primarily asked pre-purchase and focus on clarification of product attributes rather than discussion of quality; answers convey fit-specific information in a predominantly sentiment-free way. Based on these observations, the authors hypothesize that Q&As mitigate product fit uncertainty, leading to better matches between products and consumers, and therefore improved product ratings. Indeed, when products suffering from fit mismatch start receiving Q&As, their subsequent ratings improve by approximately 0.1 to 0.5 stars and the fraction of negative reviews that discuss fit-related issues declines. The extent of the rating increase due to Q&As is proportional to the probability that purchasers will experience fit mismatch without Q&A. These findings suggest that, by resolving product fit uncertainty in an e-commerce setting, the addition of Q&As can be a viable way for retailers to improve ratings of products that have incurred low ratings due to customer-product fit mismatch.


2003 ◽  
Vol 22 (2) ◽  
pp. 87-93
Author(s):  
James Otto ◽  
Mohammad Najdawi ◽  
William Wagner

With the extensive growth of the Internet and electronic commerce, the issue of how users behave when confronted with long download times is important. This paper investigates Web switching behavior. The paper describes experiments where users were subjected to artificially delayed Web page download times to study the impact of Web site wait times on switching behavior. Two hypotheses were tested. First, that longer wait times will result in increased switching behavior. The implication being that users become frustrated with long waiting times and choose to go elsewhere. Second, that users who switch will benefit, in terms of decreased download times, from their decision to switch.


Spine ◽  
2012 ◽  
Vol 37 (21) ◽  
pp. E1364-E1369 ◽  
Author(s):  
Gregory J. Nason ◽  
Baker ◽  
Damien P. Byrne ◽  
Jacques Noel ◽  
David Moore ◽  
...  

2013 ◽  
Vol 18 (4) ◽  
pp. 343-395 ◽  
Author(s):  
Kristian Beckers ◽  
Isabelle Côté ◽  
Stephan Faßbender ◽  
Maritta Heisel ◽  
Stefan Hofbauer

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