An Analytical Study of applications of E-Banking practices in Nationalized and Private Commercial Banks of the Maharashtra State

2020 ◽  
Author(s):  
Ranjana Yavagal ◽  
N.S. Rathi
Keyword(s):  
Sample Size ◽  
Commercial Banks ◽  
Analytical Study ◽  
Banking Sector ◽  
Primary Data ◽  
Clear Correlation ◽  
Mobile Banking ◽  
Perceived Benefits ◽  
Private Banks ◽  
The Government

Effect of the demonetization in Novetmber 2016 was seen in the month December 2017 with the value of e-transactions in India doubling from Rs.0.10 trillion to Rs.0.20 trillion. Thereafter the value quadrupled in the next month, January 2017 to Rs.0.48 trillion. Later on the value seems to have stabilized around Rs.0.40 trillion. It is heartening to note that all the instruments, RTGS, NEFT, IMPS, USSD, Cards, Mobile banking etc. have fared very well in providing a good platform for executing the transactions digitally. Thus, we can see a clear correlation between demonetization and e-monetization. This study was an investigation into the e-banking practices in nationalized and private banks in the State of Maharashtra in the light of the banking sector in India undergoing a phenomenal change thanks to the November, 2016 demonetization move by the Government. Primary data was collected from bank customers. The population of bank customers in Maharashtra is expected to be quite large (say more than 20000) in which case a sample size of 500 respondents was fixed. This article discusses that e-banking is finding favors with the younger generation and if the perceived benefits from e-banking are popularized and publicized well then the response to e-banking can be expected to be much better.

scholarly journals Service Quality Status and Customer Satisfaction in Commercial Banking Sector of Nepal

The Batuk ◽  
2020 ◽  
Vol 6 (1) ◽  
pp. 28-41
Author(s):  
Makshindra Thapa
Keyword(s):  
Service Quality ◽  
Commercial Banks ◽  
Banking Sector ◽  
Commercial Banking ◽  
Primary Data ◽  
Quality Model ◽  
Public And Private ◽  
Five Dimensions ◽  
Customer Perception ◽  
Private Banks

 The basic intent of this study is to reveal existing level of service quality of some Nepalese commercial banks. The customer perception to measure bank services quality within five dimensions; tangibles, reliability, responsiveness, assurance and empathy are considered as to service quality model introduced by Parashuranman et. al. in 1988. This study is a descriptive in nature and uses primary data collected through personally administered questionnaire survey with customers of some selected commercial banks including public and private banks. The questionnaire includes 22 questions in total for five dimensions. The sample size of the study is 82 respondents of the banks selected on convenience basis. The analysis consist descriptive statistics and t-test in order to meet the study objectives.

Financial Innovations and Performance of Commercial Banks in Kenya

2020 ◽  
Vol 2 (2) ◽  
pp. 21-33
Author(s):  
Naomi Wanja Ireri ◽  
Gladys Kimutai
Keyword(s):  
Rural Areas ◽  
Commercial Banks ◽  
Internet Banking ◽  
Ease Of Use ◽  
Primary Data ◽  
The Internet ◽  
Mobile Banking ◽  
Good Opportunity ◽  
Financial Innovations ◽  
Automated Teller Machine

Commercial banks in Kenya have embraced alternative banking channels which represent a shift in delivery of banking and financial services since the alternative banking have become synonymous with commercial banks in Kenya. While banks have succeeded in leveraging available technology and provide alternative avenues to customers for banking services, the challenge it faces today is optimizing the usage of these channels so as to improve on their performance. The general objective of this study was to investigate the effects of financial innovations on the performance of commercial banks in Kenya. The specific objectives of the study were to examine the influence of internet banking, mobile banking, agency banking and ATM banking on the performance of commercial banks in Kenya. The study was guided by agency theory, balanced score card and diffusion of innovation theory. This study employed a descriptive research design. The study targeted44 commercial banks in Kenya as at 2017. The 16 banks which embrace all the four financial innovations from 2013 to 2017were selected using purposive sampling method. The sample size was 80 respondents who comprised of 5 senior management employees in each of the selected banks.This study used questionnaire to collect primary data from the respondents. Content analysis technique was used to analyze qualitative data collected from open ended questions in and reported in narrative form. Descriptive statistics such as mean and standard deviation were used to analyse the quantitative data. Multiple regression analysis was used to show the relationship between independent variables against dependent variable. The study revealed that internet banking, mobile banking, agency banking and ATM banking had a positive and significant effect on the performance of commercial banks. Thisstudy concludes that the banking industry has benefited tremendously from the development of the Internet. The Internet fundamentally changed the way in which banking networks are designed to meet the client demands and expectations. Mobile banking provides a good opportunity to commercial banks in Kenya to reach many mobile phone subscribers in Kenya who had remained unbanked and unreached due to limited access to bank branch networks in the country. The access to the large masses through mobile banking of the population gives banks the opportunity to grow by reaching the unbanked population. Agency banking has led to accessibility of financial service to many customer in remote areas and hence an increase in effectiveness and efficiency in service delivery. Customers are satisfied with the automated teller machine services because of ease of use, transaction cost and service security but not satisfy with automated teller machine dispense of cash. The study recommends that the public and businesses must be encouraged to use Internet banking in their daily activities, including deposits, payments and money transfers. Commercial banks in Kenya should ensure convenience and security of mobile banking through written guidelines on convenience and security of mobile banking. Commercial banks in Kenya should increase the number of agents in estates and in the rural areas. This can be done by reducing the requirements of becoming a bank agent. The banks should employ customized software that records relevant information on automated teller machine cards so that banks can establish whether unauthorized transaction has taken place or not.

scholarly journals EFFECT OF VAT INCENTIVES ON THE PERFORMANCE OF EPZ FIRMS IN KENYA

2018 ◽  
Vol 3 (1) ◽  
pp. 31
Author(s):  
Dr. John Kuria
Keyword(s):  
Length Of Stay ◽  
Sample Size ◽  
Research Design ◽  
Significant Relationship ◽  
Secondary Data ◽  
Tax Incentives ◽  
Primary Data ◽  
Inferential Statistics ◽  
Significance Level ◽  
The Government

Purpose: The purpose of this study was to determine the effect of VAT Incentive on the performance of EPZ firms in Kenya.Methodology: This research used correlation research design. Sample size of all the 86 registered EPZs firms was used in this study. Primary data was obtained using questionnaires. Secondary data from the registered firms was collected on; ROA, number and value of jobs and the length of stay of the firms. The study used both descriptive and inferential statistics to conduct data analysis.Results: The results of study revealed that at 5% significance level, VAT incentives had a positive and significant relationship with performance of EPZ firms measured using ROA. The results further revealed that at 5% significance level, VAT incentives were found to have positive and significant relationship with performance of EPZ firms measured using the number of total jobs created in Kenya. The results also revealed that at 5% significance level, VAT incentives were found to have positive and significant relationship with performance of EPZ firms measured using the number of years in operationUnique contribution to theory, practice and policy Based on the study findings, it was recommended that the government should reconsider its VAT policy by encouraging more VAT rebates to firms in order to boost their productivity and increase the volume of exports. The study also recommends that the government should introduce a strong monitoring unit to oversee the administration of tax incentives. Government should equally pay attention to the issue of security and infrastructure which are basic in order to maximize the benefits of tax incentives.

scholarly journals Mergers and Acquisitions: Does it really Enhance Managerial Commitment? Evidence from Commercial Banks in South East Nigeria

2013 ◽  
Vol 6 (2) ◽  
pp. 776-783
Author(s):  
Onwumere Josaphaet U.J ◽  
Onodugo Vincent A ◽  
O.C Ugbam ◽  
Imo Godwin Ibe ◽  
Oge Monanu
Keyword(s):  
Mergers And Acquisitions ◽  
Commercial Banks ◽  
Banking Sector ◽  
National Development ◽  
Total Sample ◽  
Working Environment ◽  
Primary Data ◽  
Survey Method ◽  
The Impact ◽  
Mergers And Acquisition

Corporate mergers and acquisition has become a highly popular strategy in recent years. Thus, much attention has been focused on its outcomes. It has served as a substitute for innovation, a greater means of diversification. The banking sector is often referred to as an engine growth of the economy. The intermediation role which the sector plays in national development cannot be overemphasized. Thus, given the recent consolidation exercise in the Nigerian banking sector, we explored the impact of mergers and acquisition on managerial commitment in this paper. We adopted the descriptive survey method and primary data were obtained using oral interview and questionnaire. The population of this study comprised all consolidated banks in Nigeria and the total sample size for this study was 384 respondents from commercial banks in South East Nigeria. The Chi-square (X2) non-parametric statistic was used to test the hypotheses. The results revealed that mergers and acquisitions have significant positive effect on managerial role and commitment of managers of commercial banks in Nigerias South East Region. We, therefore, recommend that incentive measures such as improved pay and good working environment should be promoted in commercial banks during mergers and acquisitions as these will further enhance managerial commitment.  

scholarly journals Effect of Public Participation on Local Legislation in Banadir Region, Somalia

2019 ◽  
Vol 3 (V) ◽  
pp. 305-322
Author(s):  
Abdikadir Dubow Mohamed ◽  
Felix Kiruthu
Keyword(s):  
Public Participation ◽  
Sample Size ◽  
Public Management ◽  
New Public Management ◽  
Local Community ◽  
Secondary Data ◽  
Target Population ◽  
Primary Data ◽  
Regional Government ◽  
The Government

Public participation plays an important role in the democratization of countries globally. The accomplishment of public participation process is determined by how well it is organized.  This study sought to examine the effects of public participation on local legislation in Banadir region of Somalia. The study was guided by the following objectives, to investigate factors that led to public participation, examine the design of public participation mechanism; investigate the process of public participation and analyze the consequences of public participation. The research will employ a descriptive research design. The study population comprised all the stakeholders including the youth, elders, staff employed by the regional government, the clergy, politicians and the non-governmental organizations involved in public participation in Banadir region. Purposive sampling was done to come up with the sample size of the study. Regarding the variance among the target population, where a number of target population involved, the sample size of this study was 130 respondents. Eighty (80) of the respondents were community members including local politicians, clergies, traders, university lecturers, university students, farmers, chiefs and opinion leaders. Twenty (20) of the participants were management staff and heads of national civil labor departments. Thirty (30) respondents were also from the Local community elders who are engaged in public participation programs in Banadir Region.  Both secondary and primary data was accessed for the study. Primary data was collected from the identified stakeholders using the questionnaires, while secondary data was obtained from books and journals from Kenyatta University Post Modern Library. The study used two theories: New public management theory and Cornwall’s Theory of Participation that describe the relevance of public participation public development. Data processing and cleaning was done; the descriptive statistics was utilized quantitative data. Statistical tables and graphs was present the result. Content analysis was used to analyze qualitative data. The study found out that the citizen’s attitude has an impact on public participation. When citizens have a positive attitude towards the local legislation services, there are high chances they will participate. The study also found out that public participation design and process have an influence on local legislation. Therefore, the study recommends that the government and other stakeholders should come up with various ways of ensuring that all citizens are informed about public participation. The study also recommended that public participation design and process should be improved with the aim of improving public participation.

scholarly journals Community Training and Sensitization as a Flood Mitigation Strategy Influencing Household Livelihood in NyandoFlood Plains, Kisumu County

2021 ◽  
pp. 278-284
Author(s):  
Ombati Susan Moraa ◽  
Raphael Nyonje ◽  
Dorothy Ndunge Kyalo
Keyword(s):  
Sample Size ◽  
Community Participation ◽  
Disaster Management ◽  
Survey Design ◽  
Primary Data ◽  
Strong Positive Correlation ◽  
Household Livelihood ◽  
The Government ◽  
Household Heads ◽  
Village Elders

The purpose of the study was to investigate the influence community participation in training and sensitization on household livelihood in Kano Plains in Nyando Sub-County, Kisumu County. The study adopted descriptive survey design and targeted household heads in Nyando plains, village elders and chiefs of the locations under study, local government authority representatives, District Disaster management officer representative in Nyando and the NGOs. A sample size of 385 was sufficient for a target population of 11,050. Multistage sampling was used to sample locations and sub locations while proportional sampling was used to sample the number of selected household where the households were grouped into different classifications. The sample size was 370 household heads plus 15 officers were working in Nyando flood plains. Purposive sampling was used to identify the 4 village elders and 4 chiefs, 1 Sub-County Local Authority Management Officer who represented the government, 1 Disaster Management Officer, and 5 managers from the NGOs. Questionnaires for household heads and interview schedules key informants were used for primary data collection. The study found that majority of the households had never attended training and sensitization programmes concerning floods with 42.1% and that the training and sensitization received was not of high quality (60.6%).The study found a strong positive correlation R = 0.582 which was statistically significant as p<0.01 (p < 0.001) between community participation in training and sensitization and household livelihood and that community participation in training and sensitization accounts up to 33.8% (R2 = .338) of variance in the outcome. The study concluded that community participation in training and sensitization influenced household livelihood. However, trainings and sensitization programmes were not regularly done due to financial constraints to facilitate the trainings.The study recommends that more training and sensitization should be conducted to the communities in flood prone areas on how to mitigate floods to ensure improvement of their household livelihood.

scholarly journals Effect of Technology Based Financial Innovations on Non-Interest Income of Commercial Banks in Kenya

2018 ◽  
Vol 14 (7) ◽  
pp. 337
Author(s):  
L’souza Boniface Alubisia ◽  
Wainaina Githii ◽  
Mirie Mwangi
Keyword(s):  
Commercial Banks ◽  
Banking Sector ◽  
Financial Innovation ◽  
Mobile Banking ◽  
Financial Industry ◽  
Descriptive Research ◽  
Financial Innovations ◽  
Interest Income ◽  
Impact Of Technology ◽  
The Impact

Technology based financial innovation has had a great impact on the financial industry as a whole over the past few decades. It has presented the banking sector with an opportunity to increase the revenue base. This study intended to identify the impact of technology based financial innovation on non-interest income in Kenyan commercial banks. The study investigated how the adoption of ATMs and Cards, Internet and Mobile Banking and use of Funds Transfer Systems such as RTGS and EFT has impacted the non-interest income of commercial banks in Kenya. Descriptive research design was utilised. The study found that technology based financial innovation has significant effect on the non-interest income earned by commercial banks in Kenya. It recommends all stakeholders in commercial banks to take any investments made towards technology based financial innovation products as a strategy to improve non-interest income

scholarly journals Credit Management Practices and Loan Performance: Empirical Evidence from Commercial Banks in Kenya

2020 ◽  
Vol 2 (1) ◽  
pp. 51-63
Author(s):  
Irene Muthoni Mburu ◽  
Lucy Wamugo Mwangi ◽  
Stephen M.A Muathe
Keyword(s):  
Commercial Banks ◽  
Management Practices ◽  
Banking Sector ◽  
Banking System ◽  
Secondary Data ◽  
Bank Loan ◽  
Primary Data ◽  
Credit Management ◽  
Lending Policy ◽  
Debt Collection

Commercial banks in Kenya as per the World Bank report were recording higher non-performance in loans over the study period than the standard globally in spite of Kenya having the most stable and developed banking system in East and Central Africa region. Commercial banks non-performing loans for five years from 2015 to 2018 averaged eleven percent which was higher than the recommended rate of one percent. In Kenya, commercial banks’ non-performing loans remain higher than the recommended rate which could be due to inadequate credit management practices. The study therefore aimed at examining the effect of credit management practices on loan performance of commercial banks in Kenya. Specifically, the study sought to establish the effect of debt collection policy, client appraisal and lending policy on the loan performance of commercial banks in Kenya. The underpinning theory of the study was the 5Cs model for credit. The study used explanatory research design and the research philosophy adopted was positivism. The target population was 44 commercial banks in Kenya and a census approach was used. Both primary and secondary data were used. Primary data was collected through structured questionnaires and related to credit management practices while secondary data was obtained from review of existing bank loan records in relation to loan amount advanced and non-performing loans for a period of four years from 2015-2018. The data collected was analyzed using both descriptive and inferential statistics with the help of SPSS version 22. The study found out that debt collection policy and lending policy had a positive significant effect on loan performance of commercial banks in Kenya. However, client appraisal had no significant effect on loan performance of commercial banks in Kenya. Therefore, the study concluded that commercial banks’ loan performance could be largely attributed to the efficiency of the credit management practices put in place at the institutions. The study recommended that commercial banks to regularly evaluate and update practices relating to debt collection policy, client appraisal and lending policy that are capable of ensuring that credit risks are identified and recorded from departmental level to the institution at large. This is vital in light of technological innovations in the banking sector like mobile lending that may limit commercial banks’ ability to evaluate and manage credit using traditional methods.

scholarly journals Financial and Non-Financial Measures in Evaluating Performance: The Role of Strategic Intelligence in the Context of Commercial Banks in Kenya

2020 ◽  
Vol 13 (10) ◽  
pp. 130
Author(s):  
Blandina Walowe Kori ◽  
Stephen M. A. Muathe ◽  
Samuel Mwangi Maina
Keyword(s):  
Balanced Scorecard ◽  
Commercial Banks ◽  
Banking Sector ◽  
Secondary Data ◽  
Annual Reports ◽  
Primary Data ◽  
Balanced Score Card ◽  
Financial Measures ◽  
Strategic Intelligence

This study provides comprehensive discussion on role of strategic intelligence in commercial banks, in Kenyan context. The primary focus was to evaluate the performance of commercial banks using both financial and non-financial performance measurers. The financial measurers comprised return on equity (ROE), while non-financial measures were customer satisfaction, learning and growth, and internal processes. The study was anchored on resource-based view and balanced scorecard model. The target population comprised 40 commercial banks. Additionally, the sample size 181 was selected proportionately through stratified sampling procedure. Data collection instruments comprised closed and open -ended questionnaires and online review. The study used both primary and secondary data, where primary data was obtained from Kenya commercial banks head offices, while secondary data, for the year 2016 &ndash; 2018, was obtained from the annual reports of the central bank of Kenya. Data analysis was done using descriptive statistics and linear multiple regression analysis. Findings of the study indicate that strategic intelligence has a statistically significance on the performance of commercial banks in Kenya. Moreover, both financial and non-financial measures of performance are relevant in the banking sector and growth of Kenyan economy. The study recommends that commercial bank in Kenya should integrate their training focus and strategy implementation with investors interests based on balanced score card.

scholarly journals WOMEN EMPOWERMENT THROUGH ENTERPRISE DEVELOPMENT: DETERMINANTS OF GROWTH FOR WOMEN OWNED SMALL TO MEDIUM ENTERPRISES IN NAIROBI COUNTY, KENYA

2017 ◽  
Vol 2 (1) ◽  
pp. 46-72
Author(s):  
Lorna Kamau
Keyword(s):  
Sample Size ◽  
Significant Relationship ◽  
Small Businesses ◽  
Positive Relationship ◽  
Descriptive Analysis ◽  
Sampling Technique ◽  
Competitive Environment ◽  
Primary Data ◽  
Study Results ◽  
The Government

 Purpose: The purpose of this study was to establish the determinants of growth for women owned SMEs in Nairobi County in Kenya.Methodology: The population of the study was 100 exhibitions which were spread across five zones in Nairobi County. The target population was 500 small businesses. Stratified random sampling technique was used to determine the sample size.  A sample size of 100 SMEs was used. This study used primary data which was collected through use of a questionnaire. Descriptive analysis was employed; which included; mean frequencies and percentages.  Inferential statistics such as correlation and regression analysis were used. The analysis was done using MS-EXCEL and Statistical Package for Social Sciences (SPSS) Version 17. The analyzed data was presented in frequency and percentage tables or pie charts.Results: The study results revealed that there was a positive and significant relationship between education and training and SME’s growth, there was negative and significant relationship between access to productive resources and SME’s growth, there was negative and significant relationship between competitive environment and SME’s growth and that there was a positive relationship between gender specific factors and SME’s growth. The results also revealed that there was a positive relationship between SME’s growth and women empowerment.Unique contribution to theory, practice and policy: The study recommended that the Government of Kenya (GOK), responsible authorities and the society at large should work hand in hand with women owners/managers of SME’s to aid them in terms of education and skills, finance and competitive environment in order to empower them.

Sign in / Sign up

Export Citation Format

Share Document