Evaluating client perceptions to improve service delivery: Individualized attention to address disabilities

2019 ◽  
Vol 18 (2) ◽  
pp. 17-28
Author(s):  
Kendra L. Ratnapradipa, PhD ◽  
Thereasa E. Abrams, PhD ◽  
Chris J. Read, MA, CTRS
Keyword(s):  
Therapeutic Recreation ◽  
Client Perceptions ◽  
Formal Program ◽  
Recreational Services ◽  
Customer Satisfaction Survey ◽  
Qualitative Responses ◽  
Recreation Organizations ◽  
Recurrent Theme ◽  
Improve Service Delivery

A nonprofit organization providing outdoor adaptive therapeutic recreational services routinely administered a customer satisfaction survey to participants. This study analyzed the quantitative and qualitative responses to assess how well participant perceptions reflected the organization’s stated mission to enhance “the quality of life for people with disabilities.” Overall, responses supported the mission, reflecting expressions of empowerment and independence through supportive challenges. Individual responses also reflected a positive, people-centered organizational culture. Another recurrent theme was the importance of individualized adaptations in programing and equipment. Participants also identified areas for improvement. Although not required for funding, nonprofit therapeutic recreation organizations can benefit from formal program evaluation processes which incorporate participant feedback.

Change of quality indexes of premixes in the storage process

2020 ◽  
pp. 105-112
Author(s):  
Oksana Bitlian ◽  
Oksana Kravchenko ◽  
Tetiana Kodak ◽  
Andrii Onyshchenko ◽  
Tetiana Konks
Keyword(s):  
Raw Materials ◽  
Storage Process ◽  
Important Place ◽  
Inappropriate Use ◽  
Chemical Structures ◽  
Copper Zinc ◽  
Qualitative Responses ◽  
Chelating Compounds ◽  
Quality Indexes

The analysis of literature sources shows that the type and material from which the packaging is made has an important place in the system of factors which influence on the storage of feed products and also prevents reducing the quality of raw materials and finished products. Therefore, the purpose of our research is the technological justification of changing the quality indexes of premix samples with salts of trace elements of different chemical nature in the process of storage. For the solution of the tasks, common zootechnical and statistical methods of the research were used. The use of premixes in feeding pigs is based on the fact that they should be used taking into account the biogeochemical properties of the region for which they are calculated. Foods depending on regional properties have a special biochemical composition and excess or lack of individual substances should be offset by the composition of premix. Ignoring this provision necessarily leads to the inappropriate use of BAR, the misbalance of the diet in relation to the physiological needs and inefficiency of the industry. In turn, it requires the purchase and conservation of products for the period of use. Various chemical structures and structures of BAR during the storage process react differently and change qualitative indexes, which leads to a decrease in the productive activity of active substances. It was determined that the humidity of premixes varied within the limits of 12.0-13.0 %, which exceeded the normative, but was not critical, the highest acidity had premix with sulfuric acid salts (6.9 units), the least - premix with lysates (5.7 unit). According to the results of the study, positive qualitative responses were found for the presence of vitamins A, D and B2, macro- and micronutrients: potassium, magnesium, copper, zinc, cobalt, iodine. The above facts of changes in the properties of premixes in the process of storage must be taken into account when providing technological bases for feeding pigs in order to obtain high gains and the quality of manufactured products. Key words: premix, micro-and macro elements, combined fodders, fodder mixes, chelating compounds, feeding, using, pigs' livestock.

scholarly journals Analysis of tourism services in the Czech-Polish part of the Euroregion Neisse

2020 ◽  
Vol 10 (1) ◽  
pp. 21-30
Author(s):  
Jaroslava Dědková ◽  
Otakar Ungerman
Keyword(s):  
Quality Of Services ◽  
Short Term ◽  
Joint Research ◽  
Cross Border ◽  
Transport Services ◽  
Social Events ◽  
Recreational Services ◽  
Visiting Friends And Relatives ◽  
Tourism Services

The border areas are influenced by the cross-border visitation of tourists, which is usually of a short-term character. These are shopping, exploring natural attractions, commuting to work, visiting friends and relatives, attending cultural and social events, and transit transport. In the course of 2018-2019 a joint research of EF TUL and UE Wroclaw was carried out to determine the quality of tourism services in the Czech - Polish border area. The aim of the research was to find out how respondents perceive and evaluate the quality of services. Almost 1000 respondents on the Czech and Polish side evaluated transport services, accommodation services, sports and recreational services, catering services and the position of information centers. The paper presents the results of this research.

scholarly journals Aquatic Therapy Interventions and Disability: A Recreational Therapy Perspective

2020 ◽  
Vol 12 (3) ◽  
Author(s):  
Jason Scott ◽  
Angela Wozencroft ◽  
Vincenzo Nocera ◽  
Kelsey Webb ◽  
Jodi Anderson ◽  
...  
Keyword(s):  
Autism Spectrum ◽  
Therapeutic Recreation ◽  
Recreational Therapy ◽  
Aquatic Therapy ◽  
Intensive Training ◽  
Effective Interventions ◽  
Therapy Interventions ◽  
The Impact

Aquatic therapy interventions are critical for individuals with disabilities and the role of the therapist is just as critical for successful and effective interventions. The field of therapeutic recreation trains students to develop and implement evidence-based facilitation techniques including the use of aquatic therapy to assist in helping clients achieve a change in functional status. This review of the literature examined the impact of aquatic therapy interventions on a variety of disabilities including osteoarthritis, multiple sclerosis, Cerebral palsy, autism spectrum disorder, and mental health from a recreational therapy (RT) perspective. This review provides a variety of information on the positive benefits that may occur using aquatic therapy for diverse conditions. Examples include relaxation, stretching, and aerobic exercise and each has the ability to improve strength. It does appear that aquatic therapy interventions can provide a wide array of benefits that may reduce the burden associated with a variety of disabilities. These benefits may be useful in increasing the overall quality of life of a diverse group of disabilities. Likewise, due to the nature of RT, recreational therapists are in a unique position to provide plan and develop aquatic therapy interventions. However, it is the authors’ suggestion that those providing this service attend intensive training in order to provide aquatic therapy effectively. Additional research may be necessary to provide a more cohesive understanding of the impact of aquatic therapy on a variety of populations. Nonetheless, the information gleamed from this review, justify that aquatic therapy has benefits for a diverse clientele and thus may be useful in the implementation of RT programs.

scholarly journals “They Love Their Patients”: Client Perceptions of Quality of Postabortion Care in North and South Kivu, the Democratic Republic of the Congo

2019 ◽  
Vol 7 (Supplement 2) ◽  
pp. S285-S298 ◽  
Author(s):  
Julianne Deitch ◽  
Jean Pierre Amisi ◽  
Stephanie Martinez ◽  
Janet Meyers ◽  
Jean-Baptiste Muselemu ◽  
...  
Keyword(s):  
Democratic Republic ◽  
Client Perceptions ◽  
Postabortion Care ◽  
Republic Of The Congo ◽  
South Kivu ◽  
North And South

scholarly journals Client perceptions of the quality of primary care services in Afghanistan

2008 ◽  
Vol 20 (6) ◽  
pp. 384-391 ◽  
Author(s):  
P. M. Hansen ◽  
D. H. Peters ◽  
K. Viswanathan ◽  
K. D. Rao ◽  
A. Mashkoor ◽  
...  
Keyword(s):  
Primary Care ◽  
Client Perceptions ◽  
Care Services ◽  
Primary Care Services ◽  
Quality Of Primary Care

Activity-in-a-Box for engaging persons with dementia in groups: Implications for therapeutic recreation practice

2017 ◽  
Vol 15 (3) ◽  
pp. 8 ◽  
Author(s):  
Jiska Cohen-Mansfield, PhD ◽  
Karen Hirshfeld, MA, CTRS ◽  
Rachel Gavendo, BA, CTRS ◽  
Erin Corey, BA, CTRS ◽  
Tasmia Hai, MEd
Keyword(s):  
Therapeutic Recreation ◽  
Group Activities ◽  
Staff Members ◽  
Perceived Utility ◽  
And Behavior ◽  
The Impact

Therapeutic recreation (TR) activities benefit the affect and behavior of persons with dementia. The authors examine the perceived utility of an Activity-in-a-Box methodology as part of a larger study examining the impact of group activities on persons with dementia. The box contained items such as a program protocol and materials adapted to the abilities of persons with dementia. This article reports about the perceptions of 10 TR staff concerning the utility of the Activity-in-a-Box format. Staff reported that materials were very useful and enumerated multiple benefits, including: enhancing therapists’ ability to engage participants in different activities, facilitating new types of activities for staff members to try, and a useful tool for training. The authors recommend further investment in enhancing the scope and the quality of Activities-in-a-Box materials.

Client perceptions of quality of life in accredited and nonaccredited community residential facilities

1994 ◽  
Vol 6 (4) ◽  
pp. 339-346
Author(s):  
J. Michael Leibowitz ◽  
John W. McCalin ◽  
Eric A. Evans ◽  
Penney Ruma ◽  
Tom Rauner
Keyword(s):  
Quality Of Life ◽  
Residential Facilities ◽  
Client Perceptions

Assessing Client Perceptions of the Quality of Commercial Valuation Reports in Malaysia

2010 ◽  
Vol 16 (4) ◽  
pp. 458-476 ◽  
Author(s):  
Graeme Newell ◽  
Bin Mohamed Razali Muhammad Najib ◽  
David Martin Juanil
Keyword(s):  
Client Perceptions

CHANGES IN PERCEPTIONS OF QUALITY OF, AND ACCESS TO, SERVICES AMONG CLIENTS OF A FRACTIONAL FRANCHISE NETWORK IN NEPAL

2007 ◽  
Vol 39 (3) ◽  
pp. 341-354 ◽  
Author(s):  
SOHAIL AGHA ◽  
ANASTASIA GAGE ◽  
ASMA BALAL
Keyword(s):  
Quality Of Care ◽  
Reproductive Health ◽  
Perceived Quality ◽  
Health Facilities ◽  
Access To Services ◽  
Client Perceptions ◽  
Test Measurement ◽  
Perceived Quality Of Care ◽  
Perceived Access

Summary.With declining levels of international donor funding for financing reproductive health programmes, developing country governments and international donors are looking towards private sector strategies to expand the supply of quality reproductive health services. One of the challenges of a health franchise is to improve the quality of services provided by independent private practitioners. Private providers are more likely to abide by the quality standards set by a franchiser if they see a financial benefit resulting from franchise participation. This study was conducted to measure whether (a) there were improvements in perceived quality of care and perceived access to health facilities once these facilities became part of a franchise and (b) improvements in perceived quality and perceived access were associated with increased client loyalty to franchised clinics. Franchisees were given basic reproductive health training for seven days and services marketing training for two days. Exit interviews were conducted with male and female clients at health facilities. A pre-test measurement was taken in April 2001, prior to the start of project activities. A post-test measurement was taken in February/March 2002, about 9 months after the pre-test. Multilevel regression analysis, which takes the hierarchical structure of the data into account, was used for the analysis. After taking provider-level variation into account and controlling for client characteristics, the analyses showed significant improvements in perceived quality of care and perceived access to services. Private provider participation in a franchise network helps improve client perceptions of quality of, and access to, services. Improvements in client perceptions of quality and access contribute to increased client loyalty to franchised clinics. Once increased client loyalty translates into higher client volumes, providers are likely to see the benefits of franchise participation. In turn, this should lead to increased provider willingness to remain part of the franchise and to abide by the standards of quality set by the franchiser.

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