scholarly journals INFLUENCE OF SUPPLIER RELATIONSHIP MANAGEMENT ON PERFORMANCE OF MANUFACTURING FIRMS IN KENYA

2021 ◽  
Vol 5 (1) ◽  
pp. 31-45
Author(s):  
Fatuma Rajab ◽  
Patrick Ngugi ◽  
David Kiarie
Keyword(s):  
Lead Time ◽  
Relationship Management ◽  
Manufacturing Firms ◽  
Unique Contribution ◽  
Manufacturing Companies ◽  
Supplier Relationship Management ◽  
Equal Chance ◽  
Supply Relationship ◽  
The Government ◽  
Supplier Relationship

Purpose: The main objective of this study was to investigate the influence of supplier relationship management on performance of manufacturing firms in Kenya. Methodology: This study employed descriptive research design. The targeted population of this study is comprised of 499 manufacturing companies which are all located in Nairobi and its environs. In order to come up with a representative sample, stratified random sampling method was used since the population is heterogeneous. The stratified technique ensured that each sector in the target population has an equal chance of being selected. There were 217 respondents sampled from the 499 manufacturing firms out of 217 ,180 respondents returned the questionnaires for analysis. The study adopted a descriptive survey design. Data was collected using self-administered questionnaires which were tested for validity and reliability using 10% of the total sample respondents. Quantitative data was analyzed using both descriptive and inferential statistics and with the help of SPSS version 23 while qualitative data was analyzed descriptively. Linear and multiple regression models were used to show the relationship between the dependent variable and the independent variables. The information was presented using tables, charts, frequencies, percentages and graphs. Findings: The study established that there exists a positive influence of supplier relations management on performance management of manufacturing firms in Kenya at 5% level of significant (β=0.295, P<0.05). This indicates that as the level of supplier relationship management increases also performance of manufacturing firms in Kenya increases significantly. Unique contribution to theory, practice and policy: The study provides evidence that indeed supply relationship management as a strategic alliance influences performance in these organizations. In addition, the study is of benefit to the government of Kenya who should create awareness of their policies through training of the key stakeholders for this organizations since the majority of the respondents 53.17% indicated that the government policies and strategies are ineffective. Supply relationship management had significant effect on organization performance and this requires that to improve on quality production and lead time, manufacturing firms must also improve their supply relationship management. Since the quality of the products has not significantly improved for the last 5 years, more strategies must be put in place to incorporate technology which will aid to improve the quality and also maintain required lead time in these organizations.

scholarly journals INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT ON PERFORMANCE OF MANUFACTURING FIRMS IN KENYA

2021 ◽  
Vol 6 (1) ◽  
pp. 14-28
Author(s):  
Fatuma Rajab ◽  
Patrick Ngugi ◽  
David Kiarie
Keyword(s):  
Performance Management ◽  
Social Exchange ◽  
Customer Relationship Management ◽  
Lead Time ◽  
Relationship Management ◽  
Manufacturing Firms ◽  
Customer Relationship ◽  
Unique Contribution ◽  
Manufacturing Companies ◽  
Equal Chance

Purpose: The study sought to determine the influence of customer relationship management on performance of manufacturing firms in Kenya. Methodology: This study employed descriptive research design. The targeted population of this study was comprised of 499 manufacturing companies which are all located in Nairobi and its environs. In order to come up with a representative sample, stratified random sampling method was used since the population is heterogeneous. The stratified technique ensured that each sector in the target population has an equal chance of being selected. There were 217 respondents sampled from the 499 manufacturing firms out of 217,180 respondents returned the questionnaires for analysis. The study adopted a descriptive survey design. Data was collected using self-administered questionnaires which were tested for validity and reliability using 10% of the total sample respondents. Quantitative data was analyzed using both descriptive and inferential statistics and with the help of SPSS version 23 while qualitative data was analyzed descriptively. Linear and multiple regression models were used to show the relationship between the dependent variable and the independent variables. The information was presented using tables, charts, frequencies, percentages and graphs. Findings: The study established that there exists a positive influence of customer relations management on performance management of manufacturing firms in Kenya at 5% level of significant (β=0.595, P<0.05). This indicates that as customer relationship management increases to certain level then performance of manufacturing firms in Kenya also increases significantly and vice-versa Unique contribution to theory, practice and policy: The study recommends that the government of Kenya should create awareness of their policies through training of the key stakeholders for this organization. Customer relationship management requires to improve on quality production and lead time, manufacturing firms must also improve their customer relationship management. Since the quality of the products has not significantly improved for the last 5 years, more strategies must be put in place to incorporate technology which will aid to improve the quality and also maintain required lead time in these organizations. The study was guided by Social Exchange Theory which was beneficial in explaining the influence of customer relationship management and performance of manufacturing firms.

RELATIONSHIP BETWEEN SUPPLIER RELATIONSHIP MANAGEMENT AND IMPLEMENTATION LEVEL OF PUBLIC PROCUREMENT REGULATORY FRAMEWORK IN THE DEVOLVED GOVERNMENTS IN KENYA

2021 ◽  
Vol 1 (1) ◽  
pp. 70-80
Author(s):  
Denish Ateto Matunga ◽  
Patrick Karanja Ngugi ◽  
Romanous Odhiambo
Keyword(s):  
Public Procurement ◽  
Statistical Tests ◽  
Relationship Management ◽  
Reliability And Validity ◽  
Regulatory Framework ◽  
Unique Contribution ◽  
Supplier Relationship Management ◽  
Implementation Level ◽  
Commitment Level ◽  
Supplier Relationship

Purpose: The purpose of this study was to establish the relationship between supplier relationship management and implementation level of public procurement regulatory framework in the devolved governments in Kenya. Methodology:  The study used descriptive design. The population targeted was 47 devolved governments in Kenya.   The study adopted census because of the small size of the population. A structured questionnaire was used as a data collection tool. The study also undertook a pilot test on the instrument’s reliability and validity in the 3 counties; Nyamira, Kisii, Homa-Bay Counties where nine (9) respondents were engaged in the pilot study. Cronbach’s co-efficient Alpha and confirmatory factor analysis (CFA) were used to measure the reliability and validity respectively.  The data was cleaned and coded then entered into SPSS 25 to be analyzed. The use of descriptive and inferential statistics for data analysis was considered. Study engaged the key informers from the 44 county Governments who positively responded hence achieving 100% response rate. The statistical tests were also done in the study. Presentation of data was in form of charts and tables as deemed appropriate. The study also used ANOVA to analyze the degree of relationship between the variables in the study. Results: The findings obtained indicated that there was significant relationship between supplier relationship management on level of implementation of public procurement regulatory framework in the devolved governments in Kenya. The findings indicated that for every unit of supplier relationship management the value of implementation level of public procurement regulatory framework in the devolved governments in Kenya changes with a positive significance increase of 1.105 in the presence of a moderator. Unique contribution to theory, practice and policy: The study recommended that the devolved governments functions should embrace supplier’s commitment level on quality of goods and services in their operations such as information sharing between the buyer, improve on their commitment on suppliers’ payment, increase commitment level in supplier partnership and development to improve the supplier’s commitment level and value addition or creation in service delivery.

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