scholarly journals MANAGEMENT CAPABILITY AND SUSTAINABILITY OF KENYA’S INSURANCE COMPANIES

1970 ◽  
Vol 4 (1) ◽  
pp. 15
Author(s):  
Johannes Mwangangi Kitaka ◽  
Dr. David Kiragu ◽  
Prof. Simmy M. Marwa
Keyword(s):  
Data Collection ◽  
Cost Driver ◽  
Insurance Companies ◽  
Primary Data ◽  
Unique Contribution ◽  
Insurance Company ◽  
Validity And Reliability ◽  
Inferential Statistics ◽  
Junior Staff ◽  
Management Capability

Purpose: The study explored how management capability influences sustainability of insurance companies in Kenya. Study Methodology: The study adopted the positivist research philosophy and employed a descriptive research design. The target population of the study was the 51 insurance companies as registered by the Insurance Regulatory Authority of Kenya as at 31st December 2016. The study took a proportionate sample of 30 companies from 10 life assurance companies, 15 from those conducting general insurance business and 5 from those performing both life and general business as composite companies. The primary data collection was through a structured questionnaire with closed questions. A pilot study was carried out before questionnaire distribution, which ensured the research instrument validity and reliability, before distribution through both hand delivery and email, followed by a telephone call to the respondents and a research assistant later visiting the respondents to collect the filled questionnaires, while secondary data was collected using data collection sheets. The raw data was cleaned, edited, coded and analyzed using SPSS analytical tool to generate descriptive and inferential statistics. The study performed data analysis using multiple regressions to determine the relationship of the independent variable to the dependent variable. Using descriptive statistics such as the mean, standard deviation and frequencies the data was analyzed.   Further, the study applied inferential statistics such as the ANOVA and the T-test.   The Study Findings: The findings of the study were that management capability has a positive and significant effect on sustainability of Kenya’s insurance companies. In conclusion, the slogan of people being companies’ most valued asset should not just be mentioned in passing in employee-management and board meetings, but must be practiced across the company. Unique Contribution: The Kenyan insurance companies should review their operating organizational structures so that the mix of employees in the middle management, senior management and junior staff is adjusted to achieve an efficient and effective structure to enhance customer experience, as this is critical and is a significant cost driver in the management cost structure of an insurance company. There should be more staff assigned to operations that is policy administration, renewal retention units, customer service and claims management. Specialists and management should be few and either internal staff or outsourced services.  In conclusion insurance companies should ensure embedment of their recruitment, hiring, training and development policies in their business processes.

scholarly journals GOVERNMENT REGULATION AND SUSTAINABILITY OF KENYA’S INSURANCE COMPANIES

1970 ◽  
Vol 4 (1) ◽  
pp. 1
Author(s):  
Johannes Mwangangi Kitaka ◽  
Dr. David Kiragu ◽  
Prof. Simmy M. Marwa
Keyword(s):  
Data Collection ◽  
Customer Service ◽  
Government Regulation ◽  
Secondary Data ◽  
Capital Adequacy ◽  
Insurance Companies ◽  
Primary Data ◽  
Measurement Tool ◽  
Unique Contribution ◽  
Validity And Reliability

Purpose: The study investigated government regulation and sustainability of Kenya’s insurance companies. Methodology: The study adopted the positivist research philosophy and employed a descriptive research design. The target population of the study was the 51 insurance companies registered by the Insurance Regulatory Authority (IRA) of Kenya as at 31st December 2016. The study took a proportionate sample of 30 companies from 10 life, 15 general and 5 composite companies. The primary data collection was through a structured questionnaire with closed questions. A pilot study was carried out before questionnaire distribution, which ensured the research instrument validity and reliability, before distribution through both hand delivery and email, followed by a telephone call to the respondents and a research assistant later visiting the respondents to collect the filled questionnaires. The raw data was cleaned, edited, coded and analyzed to generate descriptive statistics of ANOVA and T-test and inferential statistics of mean, standard deviation and frequencies,  while secondary data was collected using data collection sheets. Study Findings: The findings showed that there is a moderating effect of government regulation on drivers of sustainability of insurance companies in Kenya. While there was positive and significant effect of government regulation on capital adequacy, management capability and sensitivity to risk, government regulation had no moderation on asset quality as management of other variables of management quality, capital adequacy and risk sensitivity would address the quality of capital. Unique Contribution: The study recommends that IRA opens up the RBC measurement tool to bring in sustainability and management indices. Further, IRA should review regulation to support the insurance companies to enhance innovation and customer service delivery, which are key for growth, and sustainability of the various insurance companies in the country.

scholarly journals ANALYSIS OF KEY FACTOR RATING TECHNIQUE ON PERFORMANCE OF INSURANCE COMPANIES IN KENYA: A CASE OF KENYA ORIENT INSURANCE LIMITED, KENYA

2021 ◽  
Vol 6 (1) ◽  
pp. 1
Author(s):  
Brian Hamisi Kitsao ◽  
Evans Nyamboga Mandere
Keyword(s):  
Data Collection ◽  
Insurance Companies ◽  
Unique Contribution ◽  
Insurance Company ◽  
Evaluation Technique ◽  
Strategy Evaluation ◽  
Key Factor ◽  
Data Collection Instrument ◽  
Research Questions ◽  
Evaluation Techniques

Purpose: The purpose of this study was to analyze the influence of strategy evaluation techniques on the performance of insurance companies in Kenya. The study was guided by four research objectives namely; to analyze the influence of 360 degree evaluation technique influence the performance of insurance companies in Kenya, To analyze influence of Key Factor Rating influence the performance of insurance firms in Kenya; To analyze effect of Balanced Score Card on the performance of insurance companies in Kenya and to analyze the influence of  self-evaluation technique have a significant influence on performance of insurance companies in Kenya. Methodology: A mixed methodology was used as both quantitative and qualitative data was used. The researcher used descriptive design as most of the research questions sought to find out how and what exists regarding elements or conditions in a circumstance. A questionnaire was used as a data collection instrument. The main study population was limited to Kenya Orient Insurance Limited.. Descriptive statistics was used to describe the data using as frequency tables, measures of central tendency and percentages. A target population of 154 employees was therefore used. In order to find out answers to the research questions, a questionnaire was applied as the data collection instrument. Analysis was done by aid SPSS (version 22.0). Data analysis presentation was in form of tables. Findings: Correlation coefficient (r) was used in the study and the results showed that there was a positive correlation between the independent variables and performance of insurance company. The study also adopted regression analysis the results of analysis showed an adjusted R square of 0.684 hence proving that the four variables used in the study accounted to 68.4% of performance of insurance companies. The findings of this study provides a policy framework to be adopted by KOIL and other related organization on how to structure their strategy evaluation techniques to maximize their business potentials Insurance companies can adopt the findings in this study so as to make use of the strategy evaluation techniques that have a significant positive influence of the performance of insurance companies. Unique Contribution to Theory, Practice and Policy: The study recommends for consideration of strategy evaluation techniques that greatly impact the organizational performance, depending on the organizational internal and external circumstances as explained in contingency theory.

Corporate Growth Strategies and Performance of Selected Savings and Credit Cooperative Societies in Nairobi City County, Kenya

2020 ◽  
Vol 2 (2) ◽  
pp. 19-30
Author(s):  
Hamida Mwilu ◽  
Reuben Njuguna
Keyword(s):  
Data Collection ◽  
Business Environment ◽  
Primary Data ◽  
Growth Strategies ◽  
Inferential Statistics ◽  
Market Expansion ◽  
Acquisition Strategies ◽  
Corporate Growth ◽  
Diversification Strategies ◽  
And Performance

The dynamic nature of business operating environment has called on business leaders to be strategic in their leadership roles if they are to sustain their competitiveness into the unforeseen future. Growth is important in Sacco’s because it is future oriented establishing ways in which the organizational operations can be aligned to future changes in the business environment to ensure that competitiveness is sustained. The SACCOs in Kenya have experienced problems in the past; some even shutting down therefore there is need for customer growth to be enhanced so as to increase their incomes so as to sustain the business. These SACCOs have to look for leaders and managers who can develop future targets, direct and lead other staffs towards meeting the firm’s objective and gaining a competitive edge. The aim of this study was an assessment of corporate growth strategies and performance in savings and cooperative societies in Kenya, Nairobi County. The study sought to determine the influence of market expansion, diversification strategies and acquisition strategies. The study target population was 41 licensed SACCOs in Nairobi County. The study used primary data to collect information, and the data collection instrument was a questionnaire which was given to the 41 operations managers in the 41 selected SACCOs. The data collection procedure was done by the researcher and drop-and-pick strategy will be applied. The data was coded and keyed in Statistical Package for Social Science (SPSS Version 23.0), and was analyzed using both descriptive and inferential statistics. For descriptive statistics was through mean scores, standard deviations, frequencies and percentages, while the inferential statistics was through regression analysis to establish the relationship between strategic leadership and customer growth. The findings were presented in tables and charts for easy understanding, interpreting, and describing the data. The study established that market expansion, diversification strategies and acquisition strategies as corporate growth strategies had a positive and significant effect on the performance of SACCOs in Nairobi City County. The study concluded that the SACCOs significantly employed market expansion strategies through improved branch network, customer base enhancement, new distribution channels and technological innovation. The study concluded that the SACCOs embraced a hybrid of the main diversification strategies, diverse products and services significantly. It was concluded that to a little extent the selected SACCOs in Nairobi City County have employed acquisition as a corporate growth strategy. The study recommends that the SACCOs should embrace integrate technology in the implementation of corporate growth strategies to enhance efficiency and effectiveness.  Further studies should be undertaken to establish the effect of corporate growth strategies on the performance of other SACCOs in other regions to establish the disparities or similarities among the financial sector players. 

scholarly journals AN EXPLORATORY RESEARCH STUDY OF MARKETING STRATEGIES OF IDBI FEDERAL INSURANCE CO. LTD

2021 ◽  
pp. 478-483
Author(s):  
Himanshi Goyal ◽  
Dr. Navneet Joshi ◽  
Sanjive Saxena
Keyword(s):  
Life Insurance ◽  
Coming Out ◽  
Research Study ◽  
Research Work ◽  
Marketing Strategies ◽  
Insurance Companies ◽  
Primary Data ◽  
Exploratory Research ◽  
Insurance Company ◽  
Insurance Cover

This paper is covers the exploratory research study on the marketing strategies of IDBI Federal Insurance, Company. In the Indian context, Insurance companies are playing a major role in the development of Indian economy. With the entry of many private players in the insurance industry, the competition has risen manifold and hence insurance companies are coming out with innovative marketing strategies to woo the customer. This was the reason for narrowing down the scope of the research work. The present paper is an exploratory research study on the marketing strategy of IDBI Federal Insurance Company. The paper seeks to address the following objectives (a) To determine the marketing strategies of IDBI Federal Life Insurance Co. Ltd (b) To determine the means and mechanism deployed by IDBI Federal Life Insurance Co. Ltd. Applying the marketing mix and to determine the effectiveness of the strategy and (c) to understand the reasons which provide competitive advantage to IDBI Federal Life Insurance Co. Ltd. The paper is developed on the basis of elementary primary and secondary data available in the Internet and other documents and journals. The design of the paper follows a structured approach. The literature review resulted in the generation of the research objectives. The primary data was collected by means of Google Forms and MS Excel was used for data analysis. Descriptive Statistics is used to arrive at the findings and interpretation. The findings indicate that the majority of the people seek insurance cover for the purpose of having risk cover and availing several benefits associated with the life insurance policies. Further, the findings indicate that there is a need to capitalize social media platform for generating awareness to drive the market growth. KEY WORDS: IDBI, Insurance, Marketing, Policies, Strategies

scholarly journals Interrogating Clergy Compensation and Available Resources Competition in ACK Embu Diocese in Kenya.

2021 ◽  
Vol 3 (1) ◽  
pp. 225-236
Author(s):  
Alexander Njue
Keyword(s):  
Data Collection ◽  
Research Design ◽  
Target Population ◽  
Descriptive Study ◽  
Validity And Reliability ◽  
Inferential Statistics ◽  
Raw Data ◽  
Christian Population ◽  
Available Resources

The purpose of this study was to examine resources available against clergy compensation in ACK Embu Diocese. Descriptive study was carried out in four archdeaconries and inferential statistics were obtained using SPSS. The archdeaconries that were studied were Nginda, Kagaari, Kianjokoma and Karungu. The district has a population of 278,196, with total Christian population of ACK numbering to 25,000. The research design used in this study was descriptive. Kerringer (1969) state, descriptive studies are not only restricted to the facts finding but may often results in formulation of important principles of knowledge and solution to significant problems. The study employed questionnaire as the method of data collection. The researcher targeted a population of 300 people (clergy and laity). From the target population, a sample of 70 clergy and 120 laity people was purposively selected from the four archdeaconries. After data collection, the researcher put together all raw data and analyzed it by tabling it under respective groups of respondent (clergy, laity and administration). At the end of analyses the researcher presented the results in form of tables, pie charts and bar charts to help the readers understand the analyses in a better way. Validity and reliability were tested using pretesting methods. Validity is the accuracy and meaningfulness of the inferences which are based on the research resource. The study findings indicate that the resources available for clergy remuneration are land, investments (businesses such as rental income, book shops and schools) and also quota payments.

scholarly journals Pengaruh dimensi sikap berwirausaha terhadap motivasi studi lanjut tanpa berwirausaha dan persepsi pekerja profesi

2020 ◽  
Vol 1 (2) ◽  
pp. 95-102
Author(s):  
Peni Indrawati
Keyword(s):  
Data Collection ◽  
Quantitative Research ◽  
Primary Data ◽  
Validity And Reliability ◽  
Collection Method ◽  
Data Collection Method ◽  
Entrepreneurial Attitudes ◽  
Professional Workers ◽  
Regression Test ◽  
Test Process

The objectives of this study are: 1) To analyze the differences in motivation for further study without entrepreneurship by using the dimensions of entrepreneurial attitudes. 2) Analyze differences in perceptions of student professional workers using the dimensions of entrepreneurial attitudes. 3) Analyze the interaction of the dimensions of entrepreneurial attitudes towards motivation for further studies without entrepreneurship and the perceptions of professional workers. This research is a quantitative research. The object of this study were 121 students of MTs Pacet and SMP Rijan Pacet Mojokerto, Class VII, and 51 students. of the members of the population taken as a sample were as many as 93 students. Primary data is taken from the object of research. The data collection method used was a questionnaire. In SPSS calculations, validity and reliability are calculated together. The questionnaire is declared reliable if it has a Cronbach's Alpha value> 0.60. The classical assumption testing process is carried out in conjunction with the regression test process so that the steps taken in testing the classical assumptions use the same work steps as the regression test. The conclusions of this study are: 1) The dimensions of entrepreneurial attitudes affect the motivation for further study without entrepreneurship at MTs Pacet Mojokerto, the Fcount value is 616,286 (significance F = 0,000). And in SMP Rijan Pacet Mojokerto, the Fcount value is 655,544 (significance F = 0,000), then the Zero Hypothesis (H0) is rejected and the Work Hypothesis (H1) is accepted. 2) Dimensions of entrepreneurial attitudes affect the perceptions of professional workers at MTs Pacet Mojokerto, the Fcount value is obtained at 6,398 (F significance = 0.011). And at SMP Rijan Pacet Mojokerto, the Fcount value was obtained of 8,041 (significance F = 0.009), then the Zero Hypothesis (H0) was rejected and the Work Hypothesis (H1) was accepted, so there were differences in motivation for further study without entrepreneurship in MTs Pacet and SMP Rijan Pacet Mojokerto with using the dimensions of entrepreneurial attitudes. 3) There is an interaction of dimensions of entrepreneurial attitudes towards motivation for further study without entrepreneurship and perceptions of professional workers.The interaction of dimensions of entrepreneurial attitudes towards motivation for further study without entrepreneurship in MTs Pacet is 0.593 (59.3%), in SMP Rijan Pacet Mojokerto is 0.217 (21.7 %). Meanwhile, the perception of professional workers at MTs Pacet was 0.869 (86.9%), in SMP Rijan Pacet Mojokerto it was 0.334 (33.4%).

scholarly journals PENGARUH DUKUNGAN MANAJEMEN PUNCAK TERHADAP KUALITAS SISTEM INFORMASI AKUNTANSI PADA PERUSAHAAN ASURANSI SYARIAH

2020 ◽  
Vol 6 (1) ◽  
pp. 66-76
Author(s):  
Wahyu Cahyadi ◽  
Murniati Mukhlisin ◽  
Sigid Eko Pramono
Keyword(s):  
Information Systems ◽  
Structural Equation ◽  
Accounting Information ◽  
Insurance Companies ◽  
Primary Data ◽  
Top Management ◽  
Insurance Company ◽  
Accounting Information Systems ◽  
Quality Of Accounting Information

This study is objected to test the support of top management  that can enhance the quality of Accounting Information Systems (SIA) in Islamic insurance companies in Indonesia. This study uses qualitative methods with a positive paradigm. The data used are primary data with the help of questionnaires as research instruments. Data obtained from returning questionnaires filled out by respondents who are leaders, division heads, department heads or heads of accounting departments. The research population is a sharia insurance company consisting of 59 companies registered as members of the Indonesian Sharia Insurance Association (AASI) as of April 2019. From the population obtained 34 respondents who filled out the questionnaire. Data analysis was performed with descriptive static and PLS-structural equation modelling (PLS-SEM) using SmartPLS software. The results showed that top management's support had a significant effect on the quality of accounting information systems and support of top management has not been maximized.

scholarly journals PENGARUH MUTU TABUNGAN DAN PROMOSI PENJUALAN TERHADAP MINAT MENABUNG NASABAH PADA PT. BANK SULSELBAR MAKASSAR

2021 ◽  
Vol 3 (2) ◽  
pp. 12-24
Author(s):  
Mohammad Ali Wairooy
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Multiple Regression ◽  
T Test ◽  
Sales Promotion ◽  
Primary Data ◽  
Validity And Reliability ◽  
Partial Analysis ◽  
Regression Techniques

This study aims to examine and analyze the effect of quality of savings on customer saving interest at PT. Bank SULSELBAR Makassar, To test and analyze the effect of Sales Promotion on Customer Saving Interest at PT. Bank SULSELBAR Makassar, and to test and analyze the effect of the Quality of Savings and Sales Promotion simultaneously on Customers' Interest in Saving at PT. Bank SULSELBAR Makassar. Data collection using primary data obtained from a questionnaire with a population of 165,957 customers and samples using the Slovin formula obtained as many as 100 respondents. The results of the questionnaire have been tested for validity and reliability, as well as tested classical assumptions in the form of normality assumptions and heteroscedasticity assumptions. Methods of data analysis using multiple regression techniques. Based on the partial analysis (t-test) and simultaneously (Test-f) it turns out that the research results prove that all hypotheses are accepted because the Quality of Savings and Sales Promotion has a positive and significant effect partially and simultaneously on Saving Interest at PT. Bank SULSELBAR Makassar.

scholarly journals INFLUENCE OF TYPE OF UNIVERSITY ON STUDENTS’ INTERNET INSIGHT AS AN ACADEMIC RESOURCE TOOL IN KENYAN UNIVERSITIES

2021 ◽  
Vol 5 (3) ◽  
pp. 55-70
Author(s):  
Musamia Obulinji ◽  
Ruto Korir ◽  
Njeri Kiaritha ◽  
Shikuku Mulambula
Keyword(s):  
Data Collection ◽  
Technology Acceptance ◽  
Student Teachers ◽  
Test Method ◽  
Research Approach ◽  
Unique Contribution ◽  
School Of Education ◽  
Inferential Statistics ◽  
Ex Post ◽  
The Impact

Purpose: The aim of the paper is to find out the impact of type of university on the insight students have about the internet as a learning tool in universities based in Kenya. Methodology: Quantitative research approach was undertaken. An ex post facto research survey design was adopted. The researcher used a representative sample of 435 (Moi University) and 175 (Daystar University)adding up to 610 Third year student teachers of the academic year 2015/2016 drawn from School of Education in the two universities. Stratified sampling was used to categorize students by gender from each stratum; participants were chosen randomly. Questionnaires were used as instruments of data collection. Content validity was established by use of expert judgment in the school of education. Test re-test method was used to establish the reliability of instruments of data collection. Descriptive and inferential statistics were applied for data analysis. The inferential statistics used was mean, data frequencies and percentages. Several tests were used to test the hypothesis, that is, Post hoc, Chi square and Analysis of variance. Results: The study findings indicated no significant relationship between university type and internet knowledge, perceived internet ease of use and internet self-efficacy. Unique contribution to practice, theory, and strategy: The outcome of the study is useful in designing educational programs in Kenyan institutions of higher learning and also, creates an avenue to link the knowledge gap in digital divide research field, to be used later for technology acceptance studies.

scholarly journals Analysis of Receptionist Service Quality to Increase Guest Satisfaction at Hotel Yusro Jombang

2021 ◽  
Vol 3 (2) ◽  
pp. 58-58
Author(s):  
Risa Hani Safitri ◽  
◽  
I Gusti Agung Bagus Mataram ◽  
I Putu Krisna Arta Widana ◽  
◽  
...  
Keyword(s):  
Performance Analysis ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Primary Data ◽  
Quality Level ◽  
Validity And Reliability ◽  
Satisfaction Index ◽  
Customer Satisfaction Index ◽  
Guest Satisfaction

This study aimed to analyze the level of receptionist service quality in increasing guest satisfaction at Hotel Yusro Jombang, East Java. The number of samples used was 60 respondents, with a purposive sampling data collection technique. The primary data collection method for service quality variables is using a questionnaire that has been tested for its validity and reliability. The analysis technique used is Customer Satisfaction Index, Servqual, and Importance Performance Analysis, presented in a Cartesian diagram. This study indicates that there is a negative, positive and neutral gap between guest perceptions and expectations. Customers are satisfied with the services provided because the value of the positive gap is more than the negative. The quality level of receptionist service in improving guest satisfaction at Hotel Yusro Jombang has been good, because the value of customer satisfaction index (CSI) of 90.22% is in the range of 81%-100%, meaning, in general, the guest satisfaction index at Hotel Yusro Jombang is on the "very satisfied" criteria. Next, based on the result of importance-performance analysis, each indicator's position in the cartesius diagram found an indicator that is a priority to be fixed, i.e., indicator in the A quadrant and an indicator that is an achievement to be maintained indicator which is in the B quadrant. As for indicators that are considered most satisfying by guests, they are X3 indicators, X5 indicators, and X10 indicators, each of them has a score of 0.04.

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