scholarly journals INFLUENCE OF PROJECT MANAGEMENT INFORMATION SYSTEM ON CREDIT DIGITIZATION IN COMMERCIAL BANKS IN NAIROBI, KENYA

2021 ◽  
Vol 6 (1) ◽  
pp. 12-31
Author(s):  
JEREMIAH KAMAU ◽  
Maurice Pedo
Keyword(s):  
Regression Analysis ◽  
Technology Acceptance ◽  
Commercial Banks ◽  
Survey Design ◽  
Stakeholder Management ◽  
User Involvement ◽  
Monitoring And Evaluation ◽  
Target Population ◽  
Disruptive Innovation ◽  
Unique Contribution

Purpose:  Therefore, the study sought to establish the influence of PMIS on credit digitization in commercial banks in Kenya.  Methodology: The target population for the study was the 42 commercial banks in Kenya. The study employed a descriptive survey design and was census of the 42 commercial banks head offices in Nairobi, Kenya. Data was collected by use of a structured questionnaire. The data was cleaned, coded and analyzed using a Statistical software (SPSS). The findings were presented in form of tables, charts and graphs. Descriptive statistics were deduced from the data. From this, inferential statistics were presented and associations drawn. Regression analysis was interpreted and appropriate conclusions made. Findings: The findings from regression analysis showed that expertise of the project team, end-user involvement, project risk management and project monitoring and evaluation positively and significantly influence credit digitalization in Kenyan Commercial banks.   Unique contribution to theory, practice and policy: The study was guided by the lenses of Stakeholder Management theory, Technology Acceptance Model (TAM) and the Theory of Disruptive Innovation from which the study operationalized the variables of PMIS Implementation and Credit Digitization. Banks should conduct training to all team members before commencement and during project execution. Moreover banks should involve customers in testing of projects before launching and should consider the feedback from customers

scholarly journals Determinants of Know Your Customer (KYC) Compliance among Commercial Banks in Kenya

2015 ◽  
Vol 7 (2(J)) ◽  
pp. 162-175 ◽  
Author(s):  
Robert Arasa
Keyword(s):  
Regression Analysis ◽  
Customer Service ◽  
Commercial Banks ◽  
Survey Design ◽  
Target Population ◽  
Middle Level ◽  
Coefficient Of Determination ◽  
Compliance Cost ◽  
Compliance Level ◽  
Illegal Activities

KYC conformity entails the creation of auditable evidence of due diligence activities, in addition to the need for customer identification. There is necessity for financial institutions to validate that their customers are not or have not been involved in illegal activities such as fraud, money laundering or organized crime in order to meet KYC conformity requirements. This study examines factors that determine the level of compliance with KYC requirements by commercial banks in Kenya. Specifically, this study investigates the effect of customer characteristics, staff competency, information communications technology infrastructure and bank size on the level of KYC compliance requirements. The study used descriptive research design. The target population of this study was the top and middle level officers who are directly involved in the day-today operations of the commercial banks. For purposes of this study a descriptive survey design was employed. The target population was 43 commercial banks and 1 mortgage finance firms operating in Kenya. Target respondents comprised of top and middle level involved in the day-to-day institution’s operations. Questionnaire was used as the main data collection instrument. To address the objectives of the study, descriptive and inferential analysis techniques were utilized. Regression analysis was employed to ascertain the relationships between KYC compliance and the four variables of interest in this study. Computations of coefficient of determination indicates that four independent variables that were studied, explain 78.3 percent of the commercial banks compliance level with KYC requirements in Kenya, implying that 21.7 percent could be explained by other factors not examined in this study. Study findings reveal that customer characteristics are a key determinant of KYC compliance, small banks are not capable of meeting KYC compliance cost and that staff attitudes and physical facilities affect customer service and effective KYC procedures compliance. Regression analysis further reveals that there is a significant relationship between the four variables and KYC compliance level. Finally the study recommends that ICT is a useful tool that could be used to enhance compliance with KYC requirements.

scholarly journals EFFECTS OF BLOCKCHAIN TECHNOLOGY ON PERFORMANCE OF FINANCIAL MARKETS IN KENYA

2021 ◽  
Vol 6 (1) ◽  
pp. 1-15
Author(s):  
Sarah Aketch ◽  
Felix Mwambia ◽  
Bernard Baimwera
Keyword(s):  
Risk Analysis ◽  
Financial Markets ◽  
Technology Acceptance ◽  
Sample Size ◽  
Commercial Banks ◽  
Target Population ◽  
Unique Contribution ◽  
Blockchain Technology ◽  
The Government ◽  
Money Transfers

Purpose: The study sought to establish the effects of blockchain technology on the performance of financial markets in Kenya. Methodology: The study adopted an explanatory research design. The study target population was drawn from the commercial banks located in Nairobi County, Kenya. The study targeted 84 bank managers in the IT and finance department of the 42 commercial banks in Kenya. Thus the target population of the study was 84 financial market managers selected. The study population was grouped into simple identifiable group called strata and adopted a stratified simple random sampling technique with inclusion of commercial banks. A sample size of a sample size of 50 respondents was arrived at. Data was collected using a structured questionnaire. The data collected was cleaned and coded, quantified and analyzed quantitatively. Quantitative data were analyzed using SPSS 24 where descriptive and inferential statistics were used to capture the data in order to understand the pattern and nature of relationships. Results were presented using tables. Findings: The study findings showed that the correlation analysis showed that the adoption of blockchain technology had a positive and significant correlation to government policy R = 0.240. Adoption of blockchain technology had a positive and significant correlation to internet infrastructure by R = 0.293. Adoption of blockchain technology had a positive and significant correlation to transaction cost at R = 0.583. Lastly, adoption of blockchain technology had a positive and significant correlation to risk analysis at R = 0.507. Unique contribution to theory, practice and policy: The study recommended that there should be policy review on issues relating to risk analysis so as to curb illegal money transfers and enhance performance of financial markets in Kenya. The study recommends for a thorough scrutiny by the government and ensures such issues are keenly analyzed to help bring peace and stability in the world. The aspect of having good internet connectivity is beneficial to the nation in that access to proper information will be available and it enables many users to have wide access to services as well as creation of employment. There is need to conduct a study on stability of blockchain technologies use and their impact to the economic growth. The study incorporated Technology Acceptance Model and Innovation Diffusion Theory to link the study topic to the concepts

scholarly journals Leadership skills, stakeholder management and execution of fibre-optic infrastructure: intervening influence of government policy

2021 ◽  
Vol 13 (1) ◽  
pp. 2426-2437
Author(s):  
James Akhwaba
Keyword(s):  
Government Policy ◽  
High Speed ◽  
Survey Design ◽  
Stakeholder Management ◽  
Leadership Skills ◽  
Target Population ◽  
Fibre Optic ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Joint Influence

Abstract Communication technology has drastically evolved in the last 10 years across the globe. With increased demand for data and voice traffic, fibre-optic network is preferred to transmit high-speed broadband. Nonetheless, fibre-optic infrastructure involves huge construction challenges and continues to fail because of ineffective leadership, stakeholder management and government policies. The main purpose of this study was to investigate how government policy intervenes on the joint influence of leadership skills and stakeholder management on execution of fibre-optic infrastructure in Nairobi County, Kenya. This study adopted the pragmatism paradigm approach, with a cross-sectional survey design. Census was used to select 187 respondents from a target population of 187 functional staff in fibre-optic infrastructure departments. A questionnaire was used to collect quantitative data while an interview guide was used to collect qualitative data. Statistical analysis techniques were used to analyse the data. It was demonstrated that government policy has a significant intervening influence on the joint influence of leadership skills and stakeholder management on execution of fibre-optic infrastructure. Therefore, governments should come up with policies to guide and regulate execution of fibre-optic infrastructure, review building code to allow for fibre-optic services in new buildings, develop right of way conduits and establish a centrally coordinated authority to facilitate time-bound issuance of permits and related services. It was suggested that similar studies should be carried out in other countries and target vendors and contractors engaged in supply of equipment and construction of fibre-optic infrastructure.

scholarly journals Influence of Contract Management on Performance of Public Hospitals in Nairobi City County, Kenya

2020 ◽  
Vol 4 (1) ◽  
pp. 46-69
Author(s):  
Anne Wanjiru Karoki ◽  
Dr. Patrick Mwangangi
Keyword(s):  
Regression Analysis ◽  
Data Collection ◽  
Dispute Resolution ◽  
Positive Relationship ◽  
Relationship Management ◽  
Monitoring And Evaluation ◽  
Target Population ◽  
Public Institutions ◽  
Public Hospitals ◽  
Contract Management

Purpose: The study sought to establish the influence of contract management on performance of public hospitals in Nairobi City County, Kenya.Methodology: This study employed descriptive research design. The study reviewed both theoretical and empirical literature and then proposed the research methodology that addressed the gaps identified in literature as well as to validate the statistical hypotheses. The researcher preferred this method because it allows an in-depth study of the subject. The study population was all public hospitals in Kenya. To gather data, structured questionnaire was used to collect data from 76 staff in procurement, administration and finance departments from the four largest public hospitals in Nairobi County; Kenyatta National Hospital, Mama Lucy Kibaki Hospital, Mbagathi District Hospital and Pumwani Maternity. The target population was all public hospitals in Nairobi City County. The target population was first stratified then using simple random sampling among the four strata, select the samples. The study combined two methods in its data collection that is, questionnaires and key informant interviews. After data collection, quantitative data was coded using Statistical Package for Social Science (SPSS) version 20. Data was analyzed through descriptive statistical methods such as means, standard deviation, frequencies and percentage. Inferential analysis was used in relation to correlation analysis and regression analysis to test the relationship between the four explanatory variables and the explained variable.Findings: R square value of 0.647 means that 64.7% of the corresponding variation in performance of public hospitals in Kenya can be explained or predicted by (contract planning, monitoring and evaluation, contractor relationship management and dispute resolution) which indicated that the model fitted the study data. The results of regression analysis revealed that there was a significant positive relationship between dependent variable and independent variable at (β = 0.647), p=0.000 <0.05). The findings of the study concluded that contract planning, monitoring and evaluation, contractor relationship management, dispute resolution have a positive relationship with performance of public hospitals in Kenya.Unique contribution to theory, practice and policy: The study recommended that public institutions should embrace contract management practices so as to improve performance and further researches should to be carried out in other public institutions to find out if the same results can be obtained.

scholarly journals MEASURES COMMERCIAL BANKS HAVE TAKEN TO ENSURE COMPLIANCE WITH THE CAPITAL ADEQUACY REQUIREMENT IN BASEL III FRAMEWORK

2017 ◽  
Vol 1 (4) ◽  
pp. 64
Author(s):  
Kevin N. Kombo ◽  
Dr. Amos Njuguna
Keyword(s):  
Commercial Banks ◽  
Survey Design ◽  
Descriptive Analysis ◽  
Target Population ◽  
Capital Adequacy ◽  
Primary Data ◽  
Basel Iii ◽  
Entry Level ◽  
Revenue Growth ◽  
Management Staff

Purpose: The purpose of the study was to establish measures commercial banks have taken to ensure compliance with the capital adequacy requirement in Basel III framework.Methodology: A descriptive survey design was applied to a population of 43 commercial banks operating in Kenya. The target population composed of the 159 management staff currently employed at the head offices of the various commercial banks in Kenya. The population was composed of Senior, Middle and Junior or Entry level Management staff. A sample of 30% was selected from within each group. Primary data was gathered using questionnaires which were dropped off at the bank’s head offices and picked up later when the respondents had filled the questionnaires. Descriptive analysis was used to analyze quantitative data while content analysis was used to analyze qualitative data.Results: Based on the findings the study concluded that the commercial banks in Kenya have taken various measures to ensure compliance with capital adequacy requirement such as cutting back on lending, market rights issue/bonds, increasing revenue growth/cutting costs and withholding dividend payment. In addition, the study concluded that commercial banks, in a bid to reduce the challenges experienced in the implementation of capital adequacy requirement, they opt to purchase high quality liquid assets, increasing their maturity profile and increasing retail deposits.Unique contribution to theory, practice and policy: The study recommends that it is vital to understand the forces behind the increasing sophistication and efficiency of risk management systems, before adopting them more widely for regulatory purposes

scholarly journals INFLUENCE OF CORPORATE STRATEGIES ON FINANCIAL PERFORMANCE OF OIL MARKETING COMPANIES IN KENYA

2018 ◽  
Vol 3 (1) ◽  
pp. 45
Author(s):  
Anne Ingabo ◽  
Dr. Allan Kihara
Keyword(s):  
Financial Performance ◽  
Survey Design ◽  
Target Population ◽  
Primary Data ◽  
Unique Contribution ◽  
Diversification Strategy ◽  
Oil Companies ◽  
Corporate Strategies ◽  
Positioning Strategy ◽  
Descriptive Survey

Purpose: Strategy is the direction and scope of an organization over the long term, which achieves competitive advantage in a changing environment. Strategic marketing is an organization’s process of defining its strategy and making decisions on allocating its resources to pursue this strategy, including its capital and people. The main purpose of the study was to stablish the influence of corporate strategies on financial performance of the oil marketing companies in Kenya Methodology: This study adopted descriptive survey design. The target population for this study was23 oil companies in the oil industry in Kenya. The study used primary data which was collected through self-administered questionnaires. The researcher utilized mixed method which included qualitative and quantitative techniques in analyzing the data. Results: The findings showed that all the strategies under study lead to significantly affects financial performance Oil Marketing Companies in Kenya. The greatest variation in performance is led by diversification strategy diversification at 0.398 increase, followed by positioning strategy will lead to 0.376, Mergers and acquisitions strategy, at 0.355 and finally Outsourcing strategy at 0.332. This means that if companies employ these strategies especially diversification and positioning strategies, then their investment opportunities will increase thereby increasing their revenue and financial performance Unique contribution to theory, practice and policy: In order for Oil marketing Companies to enhance their financial performance through outsourcing strategy, they need to take outsourcing idea a step further to collaborate with competitors so as to find shared solutions. The Oil marketing companies in Kenya also need to train their personnel so as to appreciate the concept of outsourcing strategy, and the best practices and systems that will enhance their financial performance.

Influence of Contract Management on Performance of Public Hospitals in Nairobi City County, Kenya

2020 ◽  
Vol 5 (1) ◽  
pp. 51
Author(s):  
Anne Wanjiru Karoki ◽  
Dr. Patrick Mwangangi
Keyword(s):  
Regression Analysis ◽  
Data Collection ◽  
Dispute Resolution ◽  
Positive Relationship ◽  
Relationship Management ◽  
Monitoring And Evaluation ◽  
Target Population ◽  
Public Institutions ◽  
Public Hospitals ◽  
Contract Management

Purpose: The study will help unearth the influence of contract management on performance of public hospitals in Nairobi City County, Kenya.Methodology: This study employed descriptive research design. The study reviewed both theoretical and empirical literature and then proposed the research methodology that addressed the gaps identified in literature as well as to validate the statistical hypotheses. The researcher preferred this method because it allows an in-depth study of the subject. The study population was all public hospitals in Kenya. To gather data, structured questionnaire was used to collect data from 76 staff in procurement, administration and finance departments from the four largest public hospitals in Nairobi County; Kenyatta National Hospital, Mama Lucy Kibaki Hospital, Mbagathi District Hospital and Pumwani Maternity. The target population was all public hospitals in Nairobi City County. The target population was first stratified then using simple random sampling among the four strata, select the samples. The study combined two methods in its data collection that is, questionnaires and key informant interviews. After data collection, quantitative data was coded using Statistical Package for Social Science (SPSS) version 20. Data was analyzed through descriptive statistical methods such as means, standard deviation, frequencies and percentage. Inferential analysis was used in relation to correlation analysis and regression analysis to test the relationship between the four explanatory variables and the explained variable.Findings: R square value of 0.647 means that 64.7% of the corresponding variation in performance of public hospitals in Kenya can be explained or predicted by (contract planning, monitoring and evaluation, contractor relationship management and dispute resolution) which indicated that the model fitted the study data. The results of regression analysis revealed that there was a significant positive relationship between dependent variable and independent variable at (β = 0.647), p=0.000 <0.05). The findings of the study concluded that contract planning, monitoring and evaluation, contractor relationship management, dispute resolution have a positive relationship with performance of public hospitals in Kenya.Unique contribution to theory, practice and policy: The study recommended that public institutions should embrace contract management practices so as to improve performance and further researches should to be carried out in other public institutions to find out if the same results can be obtained.

scholarly journals INFLUENCE OF CONTRACT MANAGEMENT PRACTICES ON PERFORMANCE OF STATE CORPORATIONS IN KENYA

2019 ◽  
Vol 3 (1) ◽  
pp. 50
Author(s):  
MICHAEL MWINZI MWENDWA ◽  
Dr. GEORGE OCHIRI
Keyword(s):  
Conflict Management ◽  
Quantitative Data ◽  
Management Practices ◽  
Stakeholder Management ◽  
Monitoring And Evaluation ◽  
Simple Random Sampling ◽  
Target Population ◽  
Public Institutions ◽  
Empirical Literature ◽  
Contract Management

Purpose: The study helped unearth the influence of contract management practices on performance of state corporations in Kenya.Methodology: This study employed descriptive research design. The study reviewed both theoretical and empirical literature and then proposed the research methodology that addressed the gaps identified in literature as well as to validate the statistical hypotheses. The study preferred this method because it allows an in-depth study of the subject. The target population was all the 187 state corporations in Kenya. Questionnaires were administered to collect qualitative and quantitative data from a sample of 127 heads of procurement, who were selected using simple random sampling, from the four strata. After data collection, quantitative data was coded using Statistical Package for Social Science (SPSS) version 20.0. Data was analyzed through descriptive statistical methods such as means, standard deviation, frequencies and percentage. Inferential analyses was used in relation to correlation analysis and regression analysis to test the relationship between the four explanatory variables and the explained variable.Results: The response rate of the study was 82%. The findings of the study indicated that administration strategy, monitoring and evaluation, stakeholder management and conflict management have a positive relationship with performance of state corporations in Kenya.Conclusion: Based on the study findings, the study concludes that performance of state corporations can be improved by administration strategy, monitoring and evaluation, stakeholder management and conflict management. First, in regard to administration strategy, the regression coefficients of the study show that it has a significant influence on performance of state corporations.Policy recommendation: the study recommended that public institutions should embrace contract management practices so as to improve performance and further researches should to be carried out in other public institutions to find out if the same results can be obtained.

scholarly journals E-Banking Strategy and Performance of Commercial Banks in Kenya

2019 ◽  
Vol 3 (V) ◽  
pp. 147-165
Author(s):  
Rosemary Wangari Nduta ◽  
Jane Wanjira
Keyword(s):  
Technology Acceptance ◽  
Commercial Banks ◽  
Diffusion Of Innovations ◽  
Target Population ◽  
Internet Banking ◽  
Technological Innovations ◽  
Mobile Banking ◽  
Banking Strategy ◽  
And Performance ◽  
The Impact

Technological innovations in the aspect of electronic banking (e-banking) have progressively advanced and changed the manner in which banks offer services. The use of varied forms of technological innovations has become a key strategy that influences the competitiveness and performance of commercial banks. Subsequently, banks are investing more in adopting and implementing innovative e-banking strategies. Although numerous studies have inspected the effect of e-banking on banks across the world, the knowledge gap is that few studies have examined the impact of e-banking strategies on commercial banks’ performance in Kenya. The objectives of this study were to predict the impact of agency banking, mobile banking, the use of ATMs, and internet banking on the commercial banks’ financial performance in Kenya. Agency theory, contingency theory, diffusion of innovations theory, and technology acceptance theory formed the theoretical basis of this study. In its research design, the study used the descriptive approach. The target population comprised managers of 40 commercial banks and the study utilized the purposive sampling method to select 100 respondents comprising of 40 senior managers and 60 operations managers. Descriptive statistics, correlation, and regression analysis were used to analyze data. Correlation analysis indicated that mobile banking (r = 806, p = 0.000), agency banking (r = 0.737, p = 0.000), internet banking (r = 0.466, p = 0.000), and ATM banking (r = 0.547, p = 0.000) have statistically significant relationships with the commercial banks’ performance. Findings indicate that e-banking accounts for 71% (R2 = 0.710) of the variation in the commercial banks’ performance. Moreover, the study found out that e-banking strategies of agency banking and mobile banking are statistically significant predictors (p<0.01, while internet banking and ATM banking are statistically insignificant predictors (p>0.01). Based on these findings, the study concludes that rely on e-banking strategies in enhancing their performance, particularly mobile banking and agency banking. Furthermore, the study concludes that ATM banking and internet banking contribute minimally to the commercial banks’ performance in Kenya. Thus, the study recommends banks to optimize mobile banking and agency banking because they are statistically significant predictors while increasing awareness of internet banking and addressing insecurity issues of ATM banking. Thus, further research should consider establishing factors that account for the unexplained variances of 29% in the performance of commercial banks.

scholarly journals ELECTRONIC BANKING ADOPTION AND FINANCIAL PERFORMANCE OF COMMERCIAL BANKS IN KENYA, NAIROBI CITY COUNTY

2019 ◽  
Vol 4 (2) ◽  
pp. 19
Author(s):  
Priscah Jepchumba ◽  
Dr.Eddie Simiyu
Keyword(s):  
Financial Performance ◽  
Commercial Banks ◽  
Secondary Data ◽  
Target Population ◽  
Primary Data ◽  
Unique Contribution ◽  
Electronic Banking ◽  
Descriptive Research ◽  
General Managers ◽  
Positive Effect

ELECTRONIC BANKING ADOPTION AND FINANCIAL PERFORMANCE OF COMMERCIAL BANKS IN KENYA, NAIROBI CITY COUNTY   1*Priscah Jepchumba 1Post Graduate Student: Kenyatta University *Corresponding Author’s Email: [email protected] 2 Dr.Eddie Simiyu Lecturer: Kenyatta University   Abstract Purpose: This research was done to establish how e- banking adoption has improved the financial performance of commercial banks in Kenya. Methods: The study used descriptive research design and structured questionnaires to collect data.The target population was all the 41 commercial banks in Nairobi. The sampling design was census where general managers and credit managers were targeted in Nairobi headquarters. The source of data was primary and secondary data; Primary data was collected from source through questionnaires while secondary data was sourced from annual central bank reports, bank financial statements as well as periodical journals and reports. Results: The findings of the study has indicated that most of the respondents had served the banking industry for a period of at least five years and education level of at least a college diploma.  The study also rejected all the null hypotheses and concluded that electronic banking has positive effect on financial performance of commercial banks.  The study has contributed to knowledge through provision of scholarly literature on electronic banking and financial performance of commercial banks in Kenya. Unique Contribution to Theory, Practice and Policy: The study’s recommendation to management is to implement strategies which: increase Speed in Electronic Services, increase investments in Electronic banking,  promote training programs to employees and adopt suitable techniques to reduce  threats to e-banking.  The study’s recommendation is that a similar research should be conducted with a moderating or mediating variable in the same industry.

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