EVALUASI KEPUTUSAN MASYARAKAT DITINJAU DARI KUALITAS PELAYANAN (Studi di Bandara Adisutjipto Yogyakarta)

2018 ◽  
Vol 2 (2) ◽  
pp. 69-83
Author(s):  
Heru Priyanto
Keyword(s):  
Human Resource ◽  
User Satisfaction ◽  
Service User ◽  
Consumer Satisfaction ◽  
Air Transportation ◽  
Business Activity ◽  
International Airport ◽  
Service Business ◽  
Transportation Service ◽  
Moral Certainty

Yogyakarta’s society economics experience step-up that significant and positive to development that is done by all good party at industry’s area object and industry is service. Air transportation service business activity experience step-up each year ala significant enthusiastically local’s society and international utilizes Adisutjipto’s international airport. Operator role assign value positive to user society satisfaction airport service, with element reliability, responsiveness, assurance, emphaty, and tangibles. Service to positive consumer give impact on ability warms up effort for effloresce deep technology and is independence soul. Ply a part human Resource at Adisutjipto’s Space has factor thet dominant to in the presence effort body. This in the presence have share to consumer satisfaction in service effort purpose flight. Method observation ling to utilize analysis regression statistic with sample as much emphaty, and tangibles regarding service user satisfaction air transportation. Done by research with various analyses’ tool sice early month of March 2017 to the last month of Julies 2017, therefore to five element regard positively to consumer satisfactions. Factor assurance as surety of safety and a moral certainty time constitutes factor that dominant.

scholarly journals IMPROVE SERVICE USER SATISFACTION AT THE INTERNATIONAL AIRPORT THROUGH FACILITIES AND QUALITY OF SERVICE

2021 ◽  
Vol 1 (1) ◽  
pp. 58-65
Author(s):  
Euis Saribanon ◽  
Rista Dwi Pratiwi ◽  
Chaidir Tasran
Keyword(s):  
User Satisfaction ◽  
Service User ◽  
Quantitative Methods ◽  
Regression Equation ◽  
Primary Data ◽  
Coefficient Of Determination ◽  
Multiple Regression Equation ◽  
Multiple Correlation ◽  
International Airport

The research objective is to determine whether there is an influence of facilities and quality of domestic terminal services on service user satisfaction at El Tari Kupang International Airport in 2020. To answer the problem the author uses quantitative methods with primary data using questionnaire distribution and data management using regressionanalysis techniques, analysis coefficient data, multiple correlation, significant correlation test, coefficient of determination, and hypothesis testing. The results of this study are the facilities and quality of domestic terminal services jointly affect service user satisfaction shown by the multiple regression equation Y = 7.169 + 0.214 X1 + 0.594 X2, the regression equation shows there is an effect if the facilities and quality of domestic terminal servicestogether increased service user satisfaction at El Tari Kupang International Airport will increase with a strongrelationship. The strength of the relationship between these variables is positive and is at a strong level indicated by the coefficient of multiple correlation R = 0.799. The contribution of facilities and quality of domestic terminal servicestogether affect service user satisfaction by 63.8%. This means that 63.8% of the value of service user satisfaction isdetermined by the facilities and service quality of the domestic terminal together. Whereas for the remaining 36.2%service user satisfaction is influenced by other factors not examined in this study.

THE EFFECT OF LOCATION AND FACILITIES SERVICES USER SATISFACTION CONTAINER LOADING AND UNLOADING IN PORT OF INDONESIA IV (Persero) BRANCH MERAUKE

2018 ◽  
Vol 2 (1) ◽  
Author(s):  
Tarsisius Kana
Keyword(s):  
Customer Satisfaction ◽  
Significant Relationship ◽  
User Satisfaction ◽  
Service User ◽  
Hypothesis Test ◽  
Positive Influence ◽  
Coefficient Of Determination ◽  
Service Users ◽  
Significance Level ◽  
Loading And Unloading

The Influence of Location and Facilities Against Satisfaction of Container Unloading Service User at PT Pelabuhan Indonesia IV (Persero) Merauke Branch.This study aims to determine how much influence the location and facilities to the satisfaction of service users. Locations have indicators: access, visibility, traffic and facilities have indicators: organizational characteristics and objectives, land availability and space and space requirements, flexibility, aesthetic factors, communities and the environment, construction and operation costs while service user satisfaction has indicators: customer satisfaction , dimensions of customer satisfaction, confirmation of expectations, repurchase interest, willingness to recommend, customer dissatisfaction.The method used in this research is quantitative method by using the technique of processing descriptive data, data collecting technique with interviews, questionnaires and literature study. Sampling technique used incidental sampling. The measurement using likert scale and processed using SPSS version 23 program to calculate the validity and reliability test, calculate hypothesis test that is t test, f test and coefficient of determination. The result of research shows that location and facility variables together have a positive influence on service user satisfaction at PT Pelabuhan Indonesia IV (Persero) Merauke Branch. This can be proven from the result of F count 39.984> 3.11 with significance level 0.000 ≤ 0.05, then Ho is rejected Ha accepted. Itcan be concluded there is a positive and significant relationship between location and facility to the satisfaction of service users of loading and unloading of containers at PT Pelabuhan Indonesia IV (Persero) Merauke Branch.The result of research shows that location and facility variables together have a positive influence on service user satisfaction at PT Pelabuhan Indonesia IV (Persero) Merauke Branch. This can be proven from the result of F count 39.984> 3.11 with significance level 0.000 ≤ 0.05, then Ho is rejected Ha accepted. It can be concluded there is a positive and significant relationship between location and facility to the satisfaction of service users of loading and unloading of containers at PT Pelabuhan Indonesia IV (Persero) Merauke Branch.

scholarly journals To improve the communication between a community mental health team and its service users, their families and carers

2020 ◽  
Vol 9 (4) ◽  
pp. e000914
Author(s):  
Priyalakshmi Chowdhury ◽  
Amir Tari ◽  
Ola Hill ◽  
Amar Shah
Keyword(s):  
Mental Health ◽  
Community Mental Health ◽  
User Satisfaction ◽  
Service User ◽  
Service Users ◽  
Not Given ◽  
Community Mental Health Team ◽  
Mental Health Team ◽  
Specialist Registrar ◽  
Health Team

This article describes the application of quality improvement (QI) to solve a long-standing, ongoing problem where service users or their carers felt they were not given enough information regarding diagnosis and medication during clinic assessments in a community mental health setting. Service users and carers had shared feedback that some of the information documented on clinic letters was not accurate and the service users were not given the opportunity to discuss these letters with the clinician. The aim of this QI project was to improve the communication between the community mental health team (CMHT) and service users and their carers. Wardown CMHT volunteered to take on this project. The stakeholders involved were the team manager and deputy manager, the team consultant, the team specialist registrar, team administrative manager, two carers and one service user. The project had access to QI learning and support through East London NHS Foundation Trust’s QI programme. The team organised weekly meetings to brainstorm ideas, plan tests of change to review progress and to agree on the next course of action. The outcome was an increase in service user satisfaction from 59.9% to 78% over a period of 6 months, and a reduction in complaints to zero.

Persepsi Kreditur dan PPAT Terhadap Kualitas Layanan Hak Tanggungan Terintegrasi Secara Elektronik

Tunas Agraria ◽  
2020 ◽  
Vol 3 (3) ◽  
Author(s):  
I Made Dwi Gunarta ◽  
Akur Nurasa ◽  
Sukmo Pinuji
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Service User ◽  
Service Users ◽  
User Perception ◽  
Excellent Service ◽  
Efficiency And Effectiveness ◽  
Citizen Support

The success of the Badung Regency Land Office in issuing HT-el Certificate, the first in Indonesia cannot be separated from the support of the Creditors and PPAT as the main users of HT-el Services. This innovation is an effort to realize the digitalization of services and overcome various existing weaknesses. Creditors and PPAT as the main users are important instruments in providing an overview of HT-el service quality, because basically the success of an organization in providing a service depends on how well the perception of service users will reflect the level of user satisfaction and the profitability of the organization. HT-el Service User Perception (Creditor and PPAT) assessed using the e- Govqual Method illustrates that the Quality of HT-el Services at the Badung District Land Office is very good, this is evidenced by positive responses to the Efficiency, Trust and Realibility as well as Citizen Support. This is an effort to create excellent service in the land sector based on the principles of efficiency and effectiveness in implementing activities.

scholarly journals Factor affecting user satisfaction in agricultural e-commerce applications: Facing the new normal

2020 ◽  
Vol 4 (02) ◽  
pp. 49-60
Author(s):  
Alfa Nursyamiza Nusifera ◽  
Mukhamad Najib ◽  
Kirbrandoko Kirbrandoko
Keyword(s):  
User Satisfaction ◽  
Consumer Satisfaction ◽  
Structural Equation ◽  
Information Quality ◽  
Loyalty Programs ◽  
Equation Modeling ◽  
Retail Business ◽  
Significant Difference ◽  
Age Range ◽  
Customer Satisfaction And Loyalty

Agricultural E-Commerce with a retail business model has a big challenge to become an alternative sales distribution of agricultural products. Consumer satisfaction and loyalty can be a strategy for companies to maintain and increase sales. The purpose of this study was to analyze the users of agricultural e-commerce application characteristics and variables that affect customer satisfaction and loyalty. It was conducted by a survey in the Greater Jakarta area, Indonesia. Research data were collected using a questionnaire with a convenience sampling method to 170 respondents. The majorities of respondents were women with an age range of 20-30 years. Structural Equation Modeling (SEM) results show that there is a significant influence between information quality, design, response, security, delivery on satisfaction, and satisfaction with loyalty. On the other hand, there is no significant difference between ability, payment, user service, and satisfaction. Companies can create loyalty programs to increase product purchase retention in agricultural e-commerce.

scholarly journals A Comparative Study of the Efficiency and the Effectiveness of Primary Education Management between the Provincial Administrative Organisation and the Office of the Basic Education Commission: A Service User Satisfaction Survey

2016 ◽  
Vol 10 (7) ◽  
pp. 58 ◽  
Author(s):  
Kittisak Jermsittiparsert ◽  
Thanaporn Sriyakul ◽  
Chayongkan Pamornmast ◽  
Sudarat Rodboonsong ◽  
Wanwichit Boonprong ◽  
...  
Keyword(s):  
Comparative Study ◽  
Primary Education ◽  
User Satisfaction ◽  
Primary Schools ◽  
Service User ◽  
Basic Education ◽  
Unit Cost ◽  
Education Management ◽  
Administrative Organization ◽  
Education Commission

This research aims to (i) examine the effectiveness and the efficiency of primary education management with regards to the service user satisfaction within 29 primary schools in Thailand, subject under provincial administrative organization (PAO), and their counterparts, which are under the authority of the Office of the Basic Education Commission (OBEC), (ii) to conduct a comparative study concerning the effectiveness and the efficiency generated from the selected schools by specifically handpicking, from each province, one school from the PAO and two from the OBEC, amounting to the total number of 3 schools representing each province. The selected samples can be categorized into those containing similar numbers of students and the ones with certain amounts of operating unit cost (OUC), which are essentially contributing to the sum of 87 schools. The data collection was carried out by drawing samples from the students, the parents, and the members of the concerned communities. Each group comprised 812 subjects, leading to the total number of 2,436 study subjects. The gathered data is analysed using average mean and t-test. The findings indicate that the level of user satisfaction, in general, towards the primary education management of the PAO schools, which is marked as  x= 4.34, is lower than those listed under the supervision of the OBEC. Such result is consistent for either cases where the sample schools contain similar students numbers ( x= 4.41) or the case where the amount of OUC is relatively equal ( x= 4.41). Upon considering and assessing each group, it was found that while the user satisfaction level, as produced from the students and the community members, did not have significant differences, on the other hand, the level of satisfaction that was generated by the parents reveals that the parents’ perception towards primary education management under the PAO authority ( x= 4.36) was placed lower than those of OBEC, which was also applicable to both cases where similar number of students were present ( x= 4.49) and where the OUC was somewhat equivalent ( x= 4.48).

scholarly journals Service Quality And Service User Satisfaction At PT. Pelabuhan Indonesia IV, Makassar Container Terminal Branch

2021 ◽  
Vol 3 (1) ◽  
pp. 11-17
Author(s):  
Rostini Rostini ◽  
Nursyam Nursyam ◽  
Nurfadhillah Insan Maulida
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Service User ◽  
Container Terminal ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Terminal Branch ◽  
Smooth Flow ◽  
Owned Company ◽  
The Many

PT. Pelabuhan Indonesia IV (Persero) is a state-owned company (BUMN) engaged in port services that provides port facilities and infrastructure in order to support the smooth flow of ships, passenger transportation, and delivery of goods. This study aims to determine the effect of Service Quality on Service User Satisfaction at PT. Pelabuhan Indonesia IV, Makassar Container Terminal Branch. The population in the study at PT. Pelabuhan Indonesia IV (Persero) Makassar Container Terminal Branch 220 Espedisi, namely from the many expeditions that use the services of PT Pelabuhan Indonesia IV (Persero) Makassar Container Terminal Branch. The number of samples is 69 from the existing population. Determination of the number of samples in this study using the Sloving formula. Multiple Linear Regression Analysis Method with a quantitative approach. The results showed that reliability, responsiveness, assurance, empathy, tangible, simultaneously affect service user satisfaction. Meanwhile, through partial, reliability, responsiveness, assurance, empathy, tangible all have a positive effect, but only responsiveness and empathy have a significant effect.

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