scholarly journals Customer Satisfaction of Hindustan Petroleum Liquefied Petroleum Gas (LPG) Proudct in Urban Housholds

2020 ◽  
Vol 6 (11) ◽  
pp. 92-95
Author(s):  
Sangeetha A
Keyword(s):  
Customer Satisfaction ◽  
Research Design ◽  
Structured Interview ◽  
Vital Role ◽  
Market Demand ◽  
Liquefied Petroleum Gas ◽  
Interview Schedule ◽  
Descriptive Research ◽  
Gas Market ◽  
Petroleum Company

Women usually feels Liquefied Petroleum Gas (LPG) as an Essential Product and which helps them to reduce the day to day challenges. In the LPG gas market demand for the product and supply are having a vital role in the women’s day to day activity. This study majorly focused on how the Hindustan Petroleum company provides services to the households in the Dindigul town and their customer satisfaction. The Study follows descriptive research design with the help of Semi Structured interview schedule. The study identified that the company provides adequate support to the customers and delay in delivery makes customers feels unhappy.

Livelihood Alternative among Patachitra artisan communities

2021 ◽  
Vol 13 (1) ◽  
pp. 7-23
Author(s):  
Sunil Prasad ◽  
Keyword(s):  
Research Design ◽  
West Bengal ◽  
Structured Interview ◽  
Participatory Rural Appraisal ◽  
Rich Country ◽  
Traditional Practices ◽  
Interview Schedule ◽  
Descriptive Research ◽  
The Government ◽  
Rural Appraisal

India is a rich country with various traditional practices like handicrafts which are ever glorious. Patachitra artisan community in West Bengal is famous globally for its quality paintings. The present study has examined the livelihood alternative among the Patachitra artisan communities in Bengal in India. Descriptive research design is used in this study, and data were collected using a structured interview schedule and participatory rural appraisal method. The study found that the artisans were entirely dependent upon handcraft and its allied activities for their livelihood. Their income, as well as saving, had been increased after getting an artisan card. The study also found that the artisans were not aware of the government`s various welfare schemes and facilities.

scholarly journals ANALISIS PERAN FUNCTIONAL BENEFITS, SYMBOLIC BENEFITS, EXPERIENTIAL BENEFITS DAN CUSTOMER SATISFACTION SEBAGAI PEMBENTUK LOYALTY INTENTION PADA CUSTOMER THE BODY SHOP (TELAAH PADA: THE BODY SHOP DI WILAYAH JAKARTA)

2018 ◽  
Vol 8 (1) ◽  
pp. 1
Author(s):  
Santi Rimadias ◽  
Farah Safira Rachmayanti
Keyword(s):  
Customer Satisfaction ◽  
The Body ◽  
Market Demand ◽  
Body Shop ◽  
Descriptive Research ◽  
Loyalty Intention ◽  
Quantitative Descriptive ◽  
The Body Shop

The purpose of this research was conducted to identify the effect of functional benefits, symbolic benefits, experiential benefits and customer satisfaction towards loyalty intention from the customer who use The Body Shop.With a high market demand on cosmetics nowadays, producers are required to compete to meet costumer's expectations. This research was a quantitative descriptive research. There were 153 respondents which were gathered by convenience sampling.The results showed that functional benefits, symbolic benefits and experiential benefits had a positive and significant affect toward customer satisfaction. Furthermore, this research also showed that customer satisfaction had a positive and significant effect on loyalty intention.Keywords: loyalty intention, customer satisfaction, symbolic benefits, functional benefits, experiential benefits.

Contribution of Nepal Telecom to Nepalese Revenue

2020 ◽  
Vol 9 (1) ◽  
pp. 32-44
Author(s):  
Biranji Gautam ◽  
Devi Lal Sharma
Keyword(s):  
Research Design ◽  
Income Tax ◽  
Local Development ◽  
Secondary Data ◽  
Vital Role ◽  
Public Enterprise ◽  
Descriptive Research ◽  
Design Case Study ◽  
Mobile Telecom

Public enterprise in Nepal plays vital role in generating revenue in Nepal. Nepal Telecom (NT) is the leading and high revenue contributing public enterprise in Nepal. The main aim of this study is to examine the contribution of different tax from NT to Nepalese revenue. Hence, descriptive research design was applied to complete this study. Under the descriptive research design case study of NT has carried out to attain the desired objective of this study. At present there are major five licensed mobile telecom are into operation in Nepal which was considered as population. Out of these, NT has coverage nationwide as well highest revenue generating company. So, NT is taken as sample by following the convenience sampling method. The study has based on secondary data. Revenue from NT includes income tax, and VAT, custom, service fees, local development fees, dividend tax, and share of profit etc. The income tax from NT to total revenue is the highest 1.66 percent and the least 1.19 percent and average 1.43 percent during the study period

scholarly journals Service Quality and Customer Satisfaction: Evidence of Nepalese Banks

NCC Journal ◽  
2018 ◽  
Vol 3 (1) ◽  
pp. 121-133 ◽  
Author(s):  
Prakash Shrestha
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Research Design ◽  
Quantitative Study ◽  
Commercial Banks ◽  
Survey Methodology ◽  
Five Dimensions ◽  
Descriptive Research

Present research has been conducted to examine the customer satisfaction on service quality of selected commercial banks of Nepal. The study has employed descriptive research design and quantitative study by using survey methodology to deal with customer satisfaction in the context of Nepalese commercial banks. In this study, the data collected through questionnaire from 65 respondents (out of 100 customers of commercial banks) has been used for analysis. A detail study has been done on the basis of five dimensions as suggested by Parasuraman, Zeithamal and Berry (1988). They are reliability, responsiveness, assurance, empathy and tangibles. The result of the study indicated that the overall customers are satisfied with service quality of the commercial banks. Hence the level of customer satisfaction of the commercial banks on the basis of service quality can be considered satisfactory.NCC JournalVol. 3, No. 1, 2018, Page: 121-133

scholarly journals Study the Working Conditions of Ao Naga Tribal Women Engaged in Different Farming Activities at Tuli Block of Mokokchung, Nagaland

2021 ◽  
Vol 8 (9) ◽  
pp. 136-141
Author(s):  
Temsukala Lemtor ◽  
Syed H. Mazhar ◽  
Jahanara Jahanara
Keyword(s):  
Working Conditions ◽  
Structured Interview ◽  
Primary Data ◽  
Personal Interview ◽  
Interview Schedule ◽  
Interview Method ◽  
Descriptive Research ◽  
Tribal Women ◽  
Medium Level ◽  
Aforementioned Study

This study has been conducted to find out the working conditions of Ao Naga tribal women in different farming activities in the district of Mokokchung. The aforementioned study was conducted in Tuli Block at Mokokchung district in the year 2021. A descriptive research designed was applied for this study. The primary data was collected from 120 respondents by personal interview method using pre-structured interview schedule. After the analysis of the data it was observed that, maximum number of the respondents were having medium level of extension contact and a medium level percentage was found in regards to the attitude of the respondents.

scholarly journals Problem confrontation of sugarcane farmers in Natore district of Bangladesh

2021 ◽  
Vol 11 (1) ◽  
pp. 101-108
Author(s):  
MJ Hoque ◽  
MI Hossain ◽  
MA Sarker ◽  
MNAS Mithun
Keyword(s):  
Market Price ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Structured Interview ◽  
Vital Role ◽  
Interview Schedule ◽  
Extension Services ◽  
Individual Interviews ◽  
Proper Training ◽  
Analyze Data

The present study was conducted to explore the problems of sugarcane farmers in the selected areas of Natore district in Bangladesh. A total of 100 farmers were selected from Lalpur upazila of Natore district by using a simple random sampling technique. Data were collected through individual interviews during October to November, 2019 by using a structured interview schedule. Both descriptive and inferential statistics were used to analyze data. The majority of the sugarcane farmers (80%) had medium problems in sugarcane cultivation. Among twenty problems, difficulty in getting sugarcane setts was identified as the most critical one, followed by low market price of sugarcane. The least important problem faced by the farmers was lack of labour for sugarcane cultivation. Correlation analysis revealed that credit received, input availability, and extension media contact were significantly associated with the problems of sugarcane farmers. The study indicated some opportunities for the policymakers to address the dominant factors i.e. credit received, input availability, and extension media contact for increasing sugarcane production. Moreover, credit facilities, supply of inputs, proper training and access to extension services could play a vital role in lessening problems in sugarcane cultivation. Int. J. Agril. Res. Innov. Tech. 11(1): 101-108, June 2021

scholarly journals Investor’s Perception towards Service Quality of DEMAT Account in Nepal

Pravaha ◽  
2020 ◽  
Vol 25 (1) ◽  
pp. 175-184
Author(s):  
Shanker Dhodary ◽  
Shreeya Joshi
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Research Design ◽  
Capital Market ◽  
Important Predictor ◽  
Primary Data ◽  
Descriptive Research ◽  
Research Findings

The main purpose of the study is to analyze the investors’ perception towards service quality of DEMAT account in Nepalese capital market. The study has used descriptive research design to measure the perception towards service quality. This study is based on primary data by administered questionnaire to the investors. Service quality and customer satisfaction are interrelated. Higher the service quality, higher will be the customer satisfaction. The research findings, shows that investor’s perception towards service quality of DEMAT account meet Nepalese investor’s expectations and they are satisfied with the different features of DEMAT. Further, this study also shows that the most important predictor of investor satisfaction in this study is assurance dimension.

scholarly journals Alignment Of Supply Chain Strategies And Practices Of Locally Made Vehicles In South Africa

2014 ◽  
Vol 13 (3) ◽  
pp. 637
Author(s):  
Intaher Marcus Ambe
Keyword(s):  
South Africa ◽  
Supply Chain ◽  
Research Design ◽  
Structured Interview ◽  
Supply Chain Strategy ◽  
Face To Face ◽  
Descriptive Research ◽  
Agile Supply Chain ◽  
Spss Software ◽  
Lean Supply Chain

This paper sought to investigate the alignment between supply chain strategies and practices of local manufacturers of locally made light vehicles in South Africa. The research design employed was a combination of exploratory and descriptive research design using a qualitative approach. A face-to-face, semi-structured interview questionnaire was used, based on purposive sampling. Descriptive statistics using SPSS software was used for the data analysis and interpretation. The findings of the research revealed that across the supply chains of locally made models, all the manufacturers followed a lean strategy for their inbound supply chain and some had a lean supply chain strategy for their outbound supply chain. A number of them also had an agile supply chain strategy in the outbound supply chain, which suggests a leagile supply chain strategy. It was also found that in some instances there was a mismatch between strategies and practices in the area of product characteristics, manufacturing characteristics, and the decision drivers of the supply chain. Local manufacturers of locally made light vehicle models in South Africa do not always make decisions and implement practices in line with their chosen supply chain strategies.

scholarly journals PENGARUH RESPONSIVENESS, EASE OF USE, RELIABILITY, CONVENIENCE, FULFILLMENT, DAN SECURITY AND PRIVACY TERHADAP CUSTOMER SATISFACTION MANDIRI MOBILE

2019 ◽  
Vol 20 (2) ◽  
pp. 149-154
Author(s):  
SURAHMAN PUJIANTO
Keyword(s):  
Customer Satisfaction ◽  
Research Design ◽  
Likert Scale ◽  
Research Data ◽  
Ease Of Use ◽  
Security And Privacy ◽  
Primary Data ◽  
Purposive Sampling ◽  
Descriptive Research

The purpose of this research is to test and analyze empirically the influence of Responsiveness, Ease of Use, Reliability, Convenience, Fulfillment, Security and Privacy toward Customer Satisfaction. The research design used in descriptive research and causality research, in which variables are measured with 5 points Likert scale. This research used primary data which collected by questionnaire.  The sampling in the study was purposive sampling and used 130 respondents. The research data is processed with SPSS statistics program. The result of this research has shown that Responsiveness, Ease of Use, Reliability, Convenience, Security and Privacy have influence to the Customer Satisfaction. While Fulfillment do not has influence to customer Satisfaction.

Descriptive Research Design

2018 ◽  
Author(s):  
Peter Miksza ◽  
Kenneth Elpus
Keyword(s):  
Music Education ◽  
Research Design ◽  
Teaching And Learning ◽  
Observational Research ◽  
Descriptive Research ◽  
Entry Points ◽  
The Status ◽  
Scientific Endeavor ◽  
Design Options ◽  
Survey Designs

This chapter presents two of the most prominent approaches to the design of descriptive research in music education. Simply creating depictions of music teaching and learning experiences that are organized and illustrative of the variation that can exist in any given setting is a worthwhile scientific endeavor in and of itself. Descriptive research is most typically an exploration of what is, what exists, and/or the status of any given topic of interest. The first section deals with basic steps in observational research designs, and the second section outlines critical features of survey designs. These fundamental research design options are excellent entry points for emerging scholars and when employed imaginatively can yield many benefits for the profession.

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