scholarly journals Espaces d’Informations Personnelles : Utilisabilité et Modification Utilisateurs

2015 ◽  
Vol Volume 3, Issue 2, Special... (Special Issue "the best...) ◽  
Author(s):  
Claudia Detraux ◽  
Dominique Scapin
Keyword(s):  
Personal Information ◽  
Active Participation ◽  
Ease Of Use ◽  
The Internet ◽  
Prototype System ◽  
Evaluation Technique ◽  
Usability Test ◽  
Usability Problems ◽  
International Audience ◽  
La Modification

International audience This paper presents a study on the usability of a new prototype system for managing personal information on the Internet (PIMI). The objectives are to assess its ease of use, and assess user modification as an evaluation technique. Thirty users participated in the experiment: the first part was a classical usability test (TUC) and a second part was a usability test with user modifications (TUM). A total of 51 usability problems were diagnosed. Among them, 32 with TUC, and 19 with TUM. Part of the latter (11) adds to those identified with TUC, and those previously diagnosed during a usability inspection (IU with Ergonomic Criteria). The active participation of users through customization scenarios seems to provide additional clues for evaluating usability and for design (new generic usability recommendations). Cet article présente une étude sur l'utilisabilité d'un nouveau prototype de système de gestion des informations personnelles sur Internet (PIMI). Les objectifs sont d'évaluer sa facilité d'utilisation, et d'évaluer la modification utilisateur comme technique d'évaluation. Trente utilisateurs ont participé à l'expérience : une première partie consistait en un test utilisateur classique (TUC) et une seconde partie était un test d'utilisabilité avec modifications utilisateur (TUM). Un total de 51 problèmes d'utilisabilité a été diagnostiqué. Parmi eux, 32 ont été identifiés avec TUC, et 19 avec TUM. Une partie de ces derniers (11) s'ajoute à ceux identifiés avec TUC, et à ceux diagnostiqués précédemment lors d'une inspection de l'utilisabilité (IU avec Critères Ergonomiques). La participation active des utilisateurs au travers de scénarios de personnalisation semble fournir des indices supplémentaires pour l'évaluation de l'utilisabilité et pour la conception (nouvelles recommandations génériques d'utilisabilité). Mots clés : Utilisabilité ; méthodes d'évaluation ; modifications utilisateur ; e-gov. ; informations personnelles. Abstract: This paper presents a study on the usability of a new prototype system for managing personal information on the Internet (PIMI). The objectives are to assess its ease of use, and assess user modification as an evaluation technique. Thirty users participated in the experiment: the first part was a classical usability test (TUC) and a second part was a usability test with user modifications (TUM). A total of 51 usability problems were diagnosed. Among them, 32 with TUC, and 19 with TUM. Part of the latter (11) adds to those identified with TUC, and those previously diagnosed during a usability inspection (IU with Ergonomic Criteria). The active participation of users through customization scenarios seems to provide additional clues for evaluating usability and for design (new generic usability recommendations).

Die Effektivität formativer Evaluation bei der Entwicklung gebrauchs- tauglicher Software–eine Fallstudie

2010 ◽  
Vol 54 (1) ◽  
pp. 29-38 ◽  
Author(s):  
Kai Kaspar ◽  
Kai-Christoph Hamborg ◽  
Timo Sackmann ◽  
Julia Hesselmann
Keyword(s):  
Subjektive Bewertung ◽  
Usability Test ◽  
Usability Tests ◽  
Usability Problems

Die vorliegende Fallstudie befasste sich mit der Effektivität von Usability-Tests als Methodik für die Gestaltung gebrauchstauglicher Software. Ein Online-Bookshop wurde zu zwei Zeitpunkten in einem Entwicklungszyklus mithilfe eines Usability-Tests evaluiert. Aus den im ersten Usability-Test identifizierten Usability-Problemen wurden Gestaltungskonsequenzen abgeleitet und umgesetzt. Die so überarbeitete zweite Version des Bookshops wurde einem weiteren Usability-Test unterzogen, in dem wiederum Usability-Probleme erhoben wurden. Die ausgewertete Stichprobe von 22 studentischen Versuchspersonen unterteilte sich in 11 Novizen und 11 Experten, 10 Probanden waren männlichen und 12 weiblichen Geschlechts. Von diesen 22 Probanden nahmen jeweils 11 an einem der beiden Usability-Tests teil, in denen die gleichen drei aufeinander aufbauenden Testaufgaben bearbeitet wurden. Die Befunde zeigen wie angenommen, dass sich die Quantität der erkannten Usability-Probleme vom ersten zum zweiten Usability-Test verringerte. Entgegen der Erwartung wurde jedoch keine Veränderung der Bedeutsamkeit der erhobenen Usability-Probleme verzeichnet. Entsprechend der Untersuchungsannahmen zeigt sich weiterhin ein Effekt der Kombination von Evaluation und Gestaltung auf die subjektive Bewertung von Gefallensaspekten und der ergonomischen Qualität des Bookshops durch die Nutzer. Zudem stellt sich die Expertise der Nutzer als relevanter Faktor für die Häufigkeit explizit geäußerter Kritik am Produkt dar. Konsequenzen für die Praxis und weitere Forschung im Bereich des Usability-Engineerings sowie die Notwendigkeit einer psychologisch begründeten Definition des Konstrukts des Usability-Problems werden diskutiert.

USABILITY INTERNET-PHARMACIES SITES

2020 ◽  
pp. 10-14
Author(s):  
Chudnov A.A. ◽  
Umarov S.Z.
Keyword(s):  
Prescription Drugs ◽  
Storage Conditions ◽  
Ease Of Use ◽  
The Internet ◽  
Electronic Prescription ◽  
Anal Ysis ◽  
Modern Development ◽  
Provision Of Services ◽  
The Usa ◽  
Internet Pharmacies

The modern development of information technology provides the opportunity to use them in many areas of life, which also include medicine and pharmacy. The introduction of technologies such as an electronic prescription system, drug labeling, creates the prereq-uisites for the remote provision of services. Recently, legislative changes have legalized the distance trad-ing of OTC drugs. In this regard, soon the supply chain of the drug to the end user may include a mini-mum number of professionals. Thus, in these condi-tions, the role of information that users can receive via the Internet is significantly increasing. Such a term as the "usability" of the site, or its ease of use, appeared back in 1998 and every year is of increasing importance. In relation to online pharmacies, the usa-bility assessment is especially relevant in terms of both general functionality, which is typical for all services selling products via the Internet, and features specific to Internet pharmacies only. On May 8, 2020, an anal-ysis of the "usability" of 20 sites of pharmacy organi-zations was conducted. Some advantages were high-lighted (putting information on the quality of goods (declarations, certificates), warnings, contraindica-tions and storage conditions in a separate block), as well as disadvantages (some clutter of the site with elements, the presence of blank pages and a fuzzy warning about prescription drugs).

Financial Innovations and Performance of Commercial Banks in Kenya

2020 ◽  
Vol 2 (2) ◽  
pp. 21-33
Author(s):  
Naomi Wanja Ireri ◽  
Gladys Kimutai
Keyword(s):  
Rural Areas ◽  
Commercial Banks ◽  
Internet Banking ◽  
Ease Of Use ◽  
Primary Data ◽  
The Internet ◽  
Mobile Banking ◽  
Good Opportunity ◽  
Financial Innovations ◽  
Automated Teller Machine

Commercial banks in Kenya have embraced alternative banking channels which represent a shift in delivery of banking and financial services since the alternative banking have become synonymous with commercial banks in Kenya. While banks have succeeded in leveraging available technology and provide alternative avenues to customers for banking services, the challenge it faces today is optimizing the usage of these channels so as to improve on their performance. The general objective of this study was to investigate the effects of financial innovations on the performance of commercial banks in Kenya. The specific objectives of the study were to examine the influence of internet banking, mobile banking, agency banking and ATM banking on the performance of commercial banks in Kenya. The study was guided by agency theory, balanced score card and diffusion of innovation theory. This study employed a descriptive research design. The study targeted44 commercial banks in Kenya as at 2017. The 16 banks which embrace all the four financial innovations from 2013 to 2017were selected using purposive sampling method. The sample size was 80 respondents who comprised of 5 senior management employees in each of the selected banks.This study used questionnaire to collect primary data from the respondents. Content analysis technique was used to analyze qualitative data collected from open ended questions in and reported in narrative form. Descriptive statistics such as mean and standard deviation were used to analyse the quantitative data. Multiple regression analysis was used to show the relationship between independent variables against dependent variable. The study revealed that internet banking, mobile banking, agency banking and ATM banking had a positive and significant effect on the performance of commercial banks. Thisstudy concludes that the banking industry has benefited tremendously from the development of the Internet. The Internet fundamentally changed the way in which banking networks are designed to meet the client demands and expectations. Mobile banking provides a good opportunity to commercial banks in Kenya to reach many mobile phone subscribers in Kenya who had remained unbanked and unreached due to limited access to bank branch networks in the country. The access to the large masses through mobile banking of the population gives banks the opportunity to grow by reaching the unbanked population. Agency banking has led to accessibility of financial service to many customer in remote areas and hence an increase in effectiveness and efficiency in service delivery. Customers are satisfied with the automated teller machine services because of ease of use, transaction cost and service security but not satisfy with automated teller machine dispense of cash. The study recommends that the public and businesses must be encouraged to use Internet banking in their daily activities, including deposits, payments and money transfers. Commercial banks in Kenya should ensure convenience and security of mobile banking through written guidelines on convenience and security of mobile banking. Commercial banks in Kenya should increase the number of agents in estates and in the rural areas. This can be done by reducing the requirements of becoming a bank agent. The banks should employ customized software that records relevant information on automated teller machine cards so that banks can establish whether unauthorized transaction has taken place or not.

scholarly journals Usability Test Results for a Discovery Tool in an Academic Library

2008 ◽  
Vol 31 (1) ◽  
pp. 83 ◽  
Author(s):  
Jody Condit Fagan ◽  
Meris A. Mandernach ◽  
Carl S. Nelson ◽  
Jonathan R. Paulo ◽  
Grover Saunders
Keyword(s):  
Academic Library ◽  
Time On Task ◽  
Test Results ◽  
Journal Articles ◽  
James Madison ◽  
Web Presence ◽  
Usability Test ◽  
Usability Problems ◽  
Qualitative Feedback ◽  
Discovery Service

<p>Discovery tools are emerging in libraries. These tools offer library patrons the ability to concurrently search the library catalog and journal articles. While vendors rush to provide feature-rich interfaces and access to as much content as possible, librarians wonder about the usefulness of these tools to library patrons. In order to learn about both the utility and usability of EBSCO Discovery Service, James Madison University conducted a usability test with eight students and two faculty members. The test consisted of nine tasks focused on common patron requests or related to the utility of specific discovery tool features. Software recorded participants’ actions and time on task, human observers judged the success of each task, and a post-survey questionnaire gathered qualitative feedback and comments from the participants.  Overall, participants were successful at most tasks, but specific usability problems suggested some interface changes for both EBSCO Discovery Service and JMU’s customizations of the tool.  The study also raised several questions for libraries above and beyond any specific discovery tool interface, including the scope and purpose of a discovery tool versus other library systems, working with the large result sets made possible by discovery tools, and navigation between the tool and other library services and resources.  This article will be of interest to those who are investigating discovery tools, selecting products, integrating discovery tools into a library web presence, or performing evaluations of similar systems.</p>

Re-examining perceived usefulness and ease of use in online booking

2015 ◽  
Vol 27 (2) ◽  
pp. 185-198 ◽  
Author(s):  
Deniz Kucukusta ◽  
Rob Law ◽  
Alia Besbes ◽  
Patrick Legohérel
Keyword(s):  
Hong Kong ◽  
Technology Acceptance ◽  
Web Sites ◽  
Web Site ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
The Internet ◽  
Content Type ◽  
Tourism Product ◽  
New Perspective

Purpose – This paper aims to report the findings of an empirical research focusing on Hong Kong online users’ intention to book online tourism products with latest figures. Focusing on the technology acceptance model (TAM), this case study extends the recent research with providing insight regarding the online users’ perceptions of TAM dimensions and how these dimensions are perceived among different demographic groups and Internet usage characteristics with latest figures in Hong Kong, a major tourism destination in Asia with many world-class hotels. Design/methodology/approach – A total of 213 Hong Kong online users were surveyed in March and April 2013 in Hong Kong business districts. Findings – Findings reveal that most respondents who use the Internet for booking online travel products are young, and people above a certain age are not likely to favor booking tourism products online. They are more likely to stick to traditional personal service. Perceived usefulness of the Internet is found more influential than its ease of use in forming a usage intention, and ease of use is perceived more important by jobseekers, student and employees than the other profession groups. In addition, respondents who use the Internet every day and did purchase online tourism product perceived usefulness more important than ease of use. Research limitations/implications – The generalization of this research is limited by its sample size and number of questions. Originality/value – The study gives a new perspective by linking TAM with intention to book online in Hong Kong. The paper would be of interest to the Web site planners or online tourism practitioners to consider Web site usefulness as much as its ease of its use, as both usefulness and ease of use of tourism Web sites are strong predictors of intention to book online.

scholarly journals Building a Trust Model for Social Network

2018 ◽  
Vol 12 (4) ◽  
pp. 69 ◽  
Author(s):  
Osama Rababah ◽  
Bassam Alqudah
Keyword(s):  
Social Network ◽  
Security Policy ◽  
Major Change ◽  
Trust Model ◽  
Ease Of Use ◽  
The Internet ◽  
Affecting Factors ◽  
Network Characteristics ◽  
The Social ◽  
Student Trust

The revolution in information technology and the use of the internet changed the lifestyle of people. A major change was in the way of shopping. Companies started to offer their products online using social network s and people started to buy from the internet. Using social network has many benefits to the users starting from exploring a large variety of products to the very first way of ordering and the availability of the products 24 hours a day. One of the main problems that is found in using a social network is trusting the using social network social network s. the student concern about trusting to buy from the using social network social network s. Trust is a major concern for the merchant too; his concern is how to gain the student trust and to keep it. Many factors play a major role in acquiring the student trust in the online market. These factors rely on the social network characteristics such as design, interactivity and age and other factors vary from the social network quality, service quality, security policy of the social network, the privacy policy, the guarantee offered, the satisfaction of the user, the ease of use, the risk aversion and the culture factors. This study introduces the trusting affecting factors mentioned above and their effect on the trustworthiness factors (ability, benevolence, and integrity) a trust model has been built to show the relation between these factors and the trustworthiness factors.

scholarly journals Legal frameworks governing social data analytics and privacy concerns among social media users

2019 ◽  
Author(s):  
◽  
Youssef Ramzi Mansour
Keyword(s):  
Social Media ◽  
Data Analytics ◽  
Personal Information ◽  
The Internet ◽  
Social Data ◽  
Privacy Concerns ◽  
New Era ◽  
Statistical Studies ◽  
Legal Frameworks ◽  
Support Decision Making

Big data is a relatively new concept that refers to the enormous amount of data generated in a new era where people are selling, buying, paying dues, managing their health and communicating over the internet. It becomes natural that generated data will be analyzed for the purposes of smart advertising and social statistical studies. Social data analytics is the concept of micro-studying users interactions through data obtained often from social networking services, the concept also known as “social mining” offers tremendous opportunities to support decision making through recommendation systems widely used by e-commerce mainly. With these new opportunities comes the problematic of social media users privacy concerns as protecting personal information over the internet has become a controversial issue among social network providers and users. In this study we identify and describe various privacy concerns and related platforms as well as the legal frameworks governing the protection of personal information in different jurisdictions. Furthermore we discuss the Facebook and Cambridge Analytica Ltd incident as an example.

scholarly journals Seniors’ use of ICT to obtain access to cars for fulfilling their transport needs – an exploratory study

2020 ◽  
Vol 23 (4) ◽  
pp. 49-60
Author(s):  
Joanna Kos-Łabędowicz
Keyword(s):  
Elderly People ◽  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Ease Of Use ◽  
The Internet ◽  
Ageing Society ◽  
Eu Member States ◽  
Transport Services ◽  
Information And Communication ◽  
The Eu

The ageing society and the necessity to meet the needs (including transport ones) of elderly people are a challenge for an increasing number of countries, including the EU Member States and Poland. Different types of modern ICT solutions are being proposed as a way of improving the meeting of the needs of elderly people in order to prevent their social exclusion. The growing popularity of solutions and services that use information and communication technologies (mainly the Internet and mobile applications) can also be observed in transport services and is perceived as a means to better meet transport needs. The aim of the article is to examine the extent to which seniors use ICT solutions to meet their transport needs when, for example, obtaining access to a car or car ride. A literature review, statistical data analysis and results of primary survey studies carried out on a sample of U3A students were used. The results of the analysis do not allow generalization on the entire population of elderly people but point to some interesting conclusions. For instance, at least one of the considered solutions (e.g. sharing travel by car as a driver or passenger) was used by almost two-thirds of those that responded using the Internet. Also, the solutions given were rated rather positively by the respondents in terms of their usefulness and ease of use. Those findings, apart from indicating further directions of research, allow for a cautious statement that these types of solutions can actually serve to better meet the transport needs of seniors.

scholarly journals Ownership of personal data in the Internet of Things

2019 ◽  
Author(s):  
Vaclav Janecek
Keyword(s):  
Internet Of Things ◽  
Personal Information ◽  
Personal Data ◽  
The Internet ◽  
Eu Law ◽  
Top Down ◽  
Advantages And Disadvantages ◽  
Policy Debates ◽  
Future Work ◽  
The Internet Of Things

This article analyses, defines, and refines the concepts of ownership and personal data to explore their compatibility in the context of EU law. It critically examines the traditional dividing line between personal and non-personal data and argues for a strict conceptual separation of personal data from personal information. The article also considers whether, and to what extent, the concept of ownership can be applied to personal data in the context of the Internet of Things (IoT). This consideration is framed around two main approaches shaping all ownership theories: a bottom-up and top-down approach. Via these dual lenses, the article reviews existing debates relating to four elements supporting introduction of ownership of personal data, namely the elements of control, protection, valuation, and allocation of personal data. It then explores the explanatory advantages and disadvantages of the two approaches in relation to each of these elements as well as to ownership of personal data in IoT at large. Lastly, the article outlines a revised approach to ownership of personal data in IoT that may serve as a blueprint for future work in this area and inform regulatory and policy debates.

Self-disclosure, Privacy and the Internet

2012 ◽  
Author(s):  
Adam N. Joinson ◽  
Carina B. Paine
Keyword(s):  
Personal Information ◽  
New Technology ◽  
Computer Mediated Communication ◽  
Research Literature ◽  
The Internet ◽  
Mediated Communication ◽  
Self Disclosure ◽  
Challenges And Opportunities ◽  
Critical Issues ◽  
Product And Process

This article examines the extant research literature on self-disclosure and the Internet, in particular by focusing on disclosure in computer-mediated communication and web-based forms – both in surveys and in e-commerce applications. It also considers the links between privacy and self-disclosure, and the unique challenges (and opportunities) that the Internet poses for the protection of privacy. Finally, the article proposes three critical issues that unite the ways in which we can best understand the links between privacy, self-disclosure, and new technology: trust and vulnerability, costs and benefits, and control over personal information. Central to the discussion is the notion that self-disclosure is not simply the outcome of a communication encounter: rather, it is both a product and process of interaction, as well as a way of regulating interaction dynamically. By adopting a privacy approach to understanding disclosure online, it becomes possible to consider not only media effects that encourage disclosure, but also the wider context and implications of such communicative behaviours.

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