Artificial Intelligence for Sustainable Value Creation

2021 ◽  
Author(s):  
Margherita Pagani ◽  
Renaud Champion
Keyword(s):  
Artificial Intelligence ◽  
Value Creation ◽  
Sustainable Value

Artificial Intelligence as a Growth Engine for Health Care Startups: Emerging Business Models

2018 ◽  
Vol 61 (2) ◽  
pp. 59-83 ◽  
Author(s):  
Massimo Garbuio ◽  
Nidthida Lin
Keyword(s):  
Artificial Intelligence ◽  
Health Care ◽  
Business Model ◽  
Value Creation ◽  
Critical Analysis ◽  
Business Models ◽  
Health Conditions ◽  
The World ◽  
The Future

The future of health care may change dramatically as entrepreneurs offer solutions that change how we prevent, diagnose, and cure health conditions, using artificial intelligence (AI). This article provides a timely and critical analysis of AI-driven health care startups and identifies emerging business model archetypes that entrepreneurs from around the world are using to bring AI solutions to the marketplace. It identifies areas of value creation for the application of AI in health care and proposes an approach to designing business models for AI health care startups.

scholarly journals Her majesty, the queen of sounds: Cultural sustainability and heritage in organ craftsmanship and music

2021 ◽  
pp. 1-26
Author(s):  
Martin Gerner
Keyword(s):  
Cultural Heritage ◽  
Value Creation ◽  
Qualitative Content Analysis ◽  
Intangible Cultural Heritage ◽  
Bottom Line ◽  
Fully Integrated ◽  
Cultural Sustainability ◽  
Cultural Organization ◽  
Sustainable Value ◽  
Organ Builders

Abstract Organ craftsmanship and music are inextricably linked with each other. In Germany, a particularly rich symbiosis between craftspeople, composers, and performing artists has evolved over the centuries. In recognizing the transmission of this intangible cultural know-how from generation to generation, the United Nations Educational, Scientific and Cultural Organization (UNESCO) inscribed organ craftsmanship and music together in the Representative List of the Intangible Cultural Heritage of Humanity in 2017. This article elucidates how this inscription influences the perception and self-concept of organ craftsmanship and music, both in theoretic-intellectual and in virtual terms. Complementing the qualitative content analysis of literature and documents, narrative first-hand accounts/expert interviews with organ craftspeople/organ builders have been conducted and interpreted. Taking into account a dual nexus of cultural sustainability and intangible cultural heritage, sustainable value creation, substantial claims, multi-perspective visibility, and facilitative reassurance were analyzed and assessed vis-à-vis organ craftsmanship and music. Including organ craftsmanship and music in UNESCO’s Representative List of the Intangible Cultural Heritage of Humanity demonstrates an appreciation for sustainable value creation related to the quadruple bottom-line of sustainability – that is, addressing economic, environmental, and societal aspects, including culture as a fully integrated dimension; claims substantial rights for safeguarding and invoking/activating heritage; enhances visibility of performing organists, assigned organ builders, frequent practitioners, and nominated organ experts; and enables reassurance of passion and self-positioning with organ craftsmanship and music.

Using artificial intelligence to create value in insurance

2018 ◽  
Vol 36 (6) ◽  
pp. 1145-1168 ◽  
Author(s):  
Mikko Riikkinen ◽  
Hannu Saarijärvi ◽  
Peter Sarlin ◽  
Ilkka Lähteenmäki
Keyword(s):  
Artificial Intelligence ◽  
Conceptual Framework ◽  
Value Creation ◽  
Illustrative Case ◽  
Content Type ◽  
Customer Data ◽  
Case Examples ◽  
Service Logic ◽  
Access To Data ◽  
Convenient Access

Purpose Recent technological and digital developments have opened new avenues for customer data utilization in insurance services. One form of this data transformation is automated chatbots that provide convenient access to data leveraged through a discussion-like interface. The purpose of this paper is to uncover how insurance chatbots support customers’ value creation. Design/methodology/approach Three complementary theoretical perspectives – artificial intelligence, service logic, and reverse use of customer data – are briefly discussed and integrated into a conceptual framework. The suggested framework is further shown through illustrative case examples that characterize different ways of supporting customers’ value creation. Findings Chatbots represent a new type of interaction through which companies can influence customers’ value creation by providing them with additional resources. Based on the proposed conceptual framework and the illustrative case examples, four metaphors are identified that characterize how insurance chatbots can support customers’ value creation. Research limitations/implications The study is conceptual in nature, and the case examples are used for illustrative purposes. No representative data from those users who will eventually determine whether chatbots are of value was used. Practical implications Using the suggested framework, which is aligned with provider service logic, insurance companies can consider what kind of a role they wish to play in customers’ value-creating processes. Originality/value Automated chatbots provide convenient access to data leveraged through a discussion-like interface. This study is among the earliest to address their value-creating potential in insurance.

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