International Quality Systems - What is This ISO 9000?

1992 ◽  
Author(s):  
Bernard J. Challen
Keyword(s):  
Iso 9000 ◽  
Quality Systems

ISO 9000 QUALITY SYSTEMS CERTIFICATION AND ITS IMPACT ON INNOVATION PERFORMANCE.

2009 ◽  
Vol 2009 (1) ◽  
pp. 1-6 ◽  
Author(s):  
MILÉ TERZIOVSKI ◽  
JOSE-LUIS GUERRERO-CUSUMANO
Keyword(s):  
Iso 9000 ◽  
Innovation Performance ◽  
Quality Systems

Quality systems in health care: a situational approach

1998 ◽  
Vol 11 (2) ◽  
pp. 65-70 ◽  
Author(s):  
J.D. van der Bij ◽  
T. Vollmar ◽  
M.C.D.P. Weggeman
Keyword(s):  
Health Care ◽  
Quality Control ◽  
Quality Management ◽  
Iso 9000 ◽  
Professional Services ◽  
Professional Service ◽  
Service Firms ◽  
Quality Systems ◽  
Professional Service Firms ◽  
Professional Service Firm

Many views on quality management in professional service firms derived from ideas of industrial quality management. It seems that in the area of professional services these ideas are taken over without much criticism. For instance, the ideas on quality control and quality assurance generally are heavily based on the ISO 9000 standards. In The Netherlands the PACE‐standards have been deduced from the ISO 9000 standards for application in hospitals. In this paper it has been argued that in many cases a more situational approach will be preferable. A global framework for a quality system in a professional service firm has been presented.This framework has been compared with the restrictions for quality systems in hospitals, following from the PACE‐standards.

scholarly journals ISO 9000: Quality Systems and Accreditation

1999 ◽  
Vol 30 (11) ◽  
pp. 732-735
Author(s):  
David E. Nevalainen
Keyword(s):  
Iso 9000 ◽  
Quality Systems
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