Qualitative Research: Exploring the Performance Context in Software Services Industry

Zensar Technologies is a significant success story of the India software services industry. In this article, Ganesh Natarajan who led the company as it’s Vice Chairman and CEO from 2001 to 2016 presents the exciting journey of the company. The article highlights the inflection points, the hurdles that the management team had to navigate and the unique attributes that made it a global success story. The article is derived from the Sage Publications book written by Ganesh Natarajan band Prameela Kalive titled ‘From Start-up to Global Success—the story of Zensar.’

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Strategy, human capital investments, business‐domain capabilities, and performance: a study in the global software services industry

Strategic Management Journal ◽

10.1002/smj.2505 ◽

2016 ◽

Vol 38 (3) ◽

pp. 588-608 ◽

Cited By ~ 13

Author(s):

Joydeep Chatterjee

Keyword(s):

Human Capital ◽

Capital Investments ◽

Human Capital Investments ◽

Services Industry ◽

And Performance ◽

Software Services

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Building an Ontological Model for Software Requirements Engineering

Sociotechnical Enterprise Information Systems Design and Integration ◽

10.4018/978-1-4666-3664-4.ch003 ◽

2013 ◽

pp. 37-55

Author(s):

Joselice Ferreira Lima ◽

Bruno Paula Garcia ◽

Gustavo Miranda Caran

Keyword(s):

Requirements Engineering ◽

Software Requirements ◽

Development Patterns ◽

Engineering Requirement ◽

Ontological Model ◽

Services Industry ◽

Software Services

This chapter is a work about the development of a model for the engineering requirement based on ontology. The development patterns are not used efficiently, especially for non-observance of the principles of requirements engineering. The overall objective of the chapter is to propose the use of an ontology based on the artifacts of software requirements engineering and can be used on any project developed in any organization. The method uses experimental procedures, which are held in experiments with real situations in a project in progress at a reputable company in the development of hardware, but that currently covers its business in the software services industry. As a result, there is an improved understanding of software requirements, as well as its trace within the scope of the project, i.e., one can easily traverse the model and identify all the artifacts impacted by the change.

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Salient Aspects of Software Professionals’ Performance Context: A Qualitative Study

South Asian Journal of Human Resources Management ◽

10.1177/2322093716674548 ◽

2016 ◽

Vol 3 (2) ◽

pp. 129-153

Author(s):

Anupriya Singh

Keyword(s):

Qualitative Study ◽

High Performance ◽

Software Industry ◽

Employee Performance ◽

Performance Context ◽

Software Professionals ◽

Knowledge Intensive ◽

Set Up ◽

Software Services ◽

Depth Interviews

Given the knowledge-intensive performance context, software services organizations heavily rely on employee performance. As these organizations desire and expect high performance, perhaps it is equally important to focus on the context in which the software professionals work, perform and deliver results. This research is an attempt to explore and understand the performance context and its salient aspects. Semi-structured in-depth interviews ( N = 44) were conducted with experienced software professionals of five Indian software organizations to understand the software services work set-up, how it shapes their performance context and its underlying challenges. Interview data was analyzed to examine patterns, clusters and common themes. Responses clustered around four facets–project-based work set-up, client involvement, team-related dependencies and nature of work. Specific issues within these facets are discussed in terms of the challenges faced by employees in the software industry, the managerial interventions required and the potential of this area for further research.

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