scholarly journals Evaluating the Budget and Efficiency of the Security, Justice and Governance Cluster in Uganda: An Empirical Analysis

2015 ◽  
Vol 3 (2) ◽  
pp. 26
Author(s):  
Albert Byamugisha ◽  
Benon C. Basheka
Keyword(s):  
Service Delivery ◽  
Performance Measurement ◽  
Local Governments ◽  
Public Management ◽  
New Public Management ◽  
Role Of Government ◽  
Services Delivery ◽  
Measurement Framework ◽  
The Government ◽  
Effective Decision Making

Performance measurement has increasingly become central to the efficiency and effectiveness of any government – developed or developing. The introduction of public sector reforms, which transferred most service delivery obligations to the private sector under the New Public Management (NPM) doctrines, demanded a strong performance measurement framework. Sequel to continual government's role in public service delivery in the last decade coming under attack, a revival interest in the exact role of government in public services delivery has thus become imperative. Evaluating performance of different sectors of government is paramount and provides useful information for effective decision-making. This article presents empirical findings of the Government Half Annual Performance Report for the security, justice and governance cluster. The objective is to highlight areas where progress has been made against the set targets and actions and where delays have been occasioned within the context of Uganda. These findings however are useful in guiding different actors including Cabinet and line Ministries, Departments, Agencies and Local governments in ensuring that agreed targets are met at the end of the Financial Year.

scholarly journals Put your money where your mouth is - participatory budgeting in Romanian cities

2020 ◽  
Vol 338 ◽  
pp. 303-312
Author(s):  
Nicolae Urs
Keyword(s):  
Local Governments ◽  
Public Management ◽  
New Public Management ◽  
Participatory Budgeting ◽  
Public Servants ◽  
Digital Era ◽  
New Public ◽  
Policy Making Process ◽  
The Government

Almost 40 years ago, New Public Management theorists reserved an increasingly important role for citizens and civil society in the policy making process. This trend continued afterwards with proponents of Digital Era Governance or New Public Service theories. But without the opportunity of taking decisions on how to spend at least some parts of the government money, the influence of citizens and NGOs is fairly limited. Local governments, as the institutions closer to the needs and wishes of the communities, have gradually taken note of the increasing clamor for more power and transparency. Participatory budgeting processes have sprung up all over the world in the last years. Romania is no exception; a number of cities have implemented platforms that allow their citizens to propose and vote on projects to improve the quality of life in their communities. Our research will try to ascertain the level of success such initiatives have in Romania, a country with a generally low level of civic engagement. For this, we will use questionnaires and interviews with public servants in charge of these platforms.

scholarly journals Between Revenues and Public Service Delivery

2020 ◽  
Vol 176 (2-3) ◽  
pp. 304-337
Author(s):  
Shidarta ◽  
Stijn Cornelis van Huis
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Public Management ◽  
New Public Management ◽  
Government Agencies ◽  
Public Service Delivery ◽  
New Public ◽  
Efficiency And Effectiveness ◽  
The Government ◽  
Public Service Agencies

Abstract This article examines the development of policies regarding the state-owned enterprises (SOE s) and public service agencies (PSA s) in Indonesia. In 2004, the government of Indonesia introduced PSA s—government agencies that were given large autonomy to manage their financial affairs. The rationale behind this autonomy is consistent with the New Public Management ideal: the creation of more market-oriented government institutions with the objective of increasing the efficiency and effectiveness of public service delivery. The PSA policy has increased state revenues significantly, yet the quality of services and accountability has not improved accordingly. A comparison with SOE s reveals that the restructuring of government agencies and SOE s took place before a supportive framework was set in place. We argue that to tackle informality and to safeguard the social functions of public services, the spearheads of efficiency and revenues in Indonesian bureaucratic reform policies require a strong foundation, consisting of regulatory and ideological components.

Decomposing Isomorphism: What Drives Similarity in the Adoption of New Public Management?

2018 ◽  
Vol 52 (3) ◽  
pp. 375-404 ◽  
Author(s):  
Jun Li ◽  
Ken Chung
Keyword(s):  
Service Delivery ◽  
Public Administration ◽  
Local Governments ◽  
Public Management ◽  
New Public Management ◽  
Discrete Event ◽  
Three Dimensions ◽  
New Public ◽  
The Face ◽  
Primary Form

New public management is a major paradigm in public administration, and its widespread adoption has been explained by institutional theory. However, most studies treat adoption as a discrete event and cannot explain why some organizations are moving away in the face of isomorphic pressure. We investigate three dimensions of isomorphism—convergence, compliance, and commitment—and test their separate effects on interorganizational similarity in adopting private service delivery, a primary form of outsourcing, among U.S. local governments. This study contributes to the literature by demonstrating the multiplicity of isomorphism and by showing how variation occurs in the isomorphic process.

scholarly journals The New Public Management and Post-Secondary Institutions: the Evolution of the Accountability Regime of Ontario Universities

2021 ◽  
Author(s):  
Sabita Ramlal
Keyword(s):  
Performance Measurement ◽  
Public Management ◽  
New Public Management ◽  
System Level ◽  
Post Secondary ◽  
Incremental Change ◽  
Policy Goals ◽  
New Public ◽  
The Government ◽  
The Impact

The adoption of New Public Management (NPM) principles, practices and values in the Ontario public sector was one phase in the evolution of the accountability regime for universities and the post-secondary education (PSE) sector since the early 1990s. New Public Management advocates the adoption of private sector management principles and practices in the public service that re-defines citizens as customers, and emphasizes efficiency and effectiveness. It also places a high value on transparency and accountability to government. The research found that the evolution of the accountability regime for universities in Ontario was significantly influenced by NPM which has meant growing demands for universities to demonstrate value for money invested by government through institutional and system level performance measures and results. The findings in the comparative analysis of public policy and administrative reform of higher education in other jurisdictions show that the impact of NPM was even greater in the jurisdictions reviewed than in Ontario. The information and insights gathered from key informants in the PSE sector support the central argument and demonstrate the differing views on changes in the accountability regime and the challenges facing the PSE sector as a result of NPM-influenced reforms. The research also reveals a multiplicity of NPM-inspired accountability mechanisms: financial compliance focusing on administrative issues; voluntary accountability initiatives; and government-mandated performance measurement in terms of achievement of government’s policy goals of increased quality, access, and accountability. The changing nature of the accountability regime demonstrated an effort by the government to assert itself over autonomous entities over which it had very little control since the 19th century. It was concluded that the changes made by government in the accountability regime while not dramatic but incremental has had some impact in terms of holding universities more accountable. This incremental change in the accountability regime over several governments resulted in a disconnected web of accountability mechanisms which was not always effective. The paper concludes that there is a need for a rationalisation of the accountability framework that provides accountability to government and taxpayers without the costly burden of meaningless performance measurement and reporting.

Delivery of Time-Bound Public Services to Citizens: Indian Experience

2020 ◽  
Vol 66 (3) ◽  
pp. 343-355
Author(s):  
Urvashi Pareek ◽  
Nagendra Ambedkar Sole
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
Information And Communications Technology ◽  
Critical Function ◽  
Public Service Delivery ◽  
Role Of The State ◽  
The Government

The delivery of public services to the citizens is the most critical function of the government, among the other functions being development and regulation. The three essential pillars of public service delivery are timelines, quality and grievance redressal. The concept of public service delivery emerged in the 1990s, with New Public Management and Citizen Charter’s evolution in the UK. With the shift in the role of the state from provider to facilitator and regulator of public services, the focus is to ensure transparency, accountability and citizen centricity in administration and maintain citizen’s satisfaction and trust in the government. This article highlights the concept of public service delivery, and time-bound delivery practices, adopted internationally and nationally. The article concludes that India needs to look beyond Information and Communications Technology and capitalise on other options as listed in suggestions.

scholarly journals The New Public Management and Post-Secondary Institutions: the Evolution of the Accountability Regime of Ontario Universities

2021 ◽  
Author(s):  
Sabita Ramlal
Keyword(s):  
Performance Measurement ◽  
Public Management ◽  
New Public Management ◽  
System Level ◽  
Post Secondary ◽  
Incremental Change ◽  
Policy Goals ◽  
New Public ◽  
The Government ◽  
The Impact

The adoption of New Public Management (NPM) principles, practices and values in the Ontario public sector was one phase in the evolution of the accountability regime for universities and the post-secondary education (PSE) sector since the early 1990s. New Public Management advocates the adoption of private sector management principles and practices in the public service that re-defines citizens as customers, and emphasizes efficiency and effectiveness. It also places a high value on transparency and accountability to government. The research found that the evolution of the accountability regime for universities in Ontario was significantly influenced by NPM which has meant growing demands for universities to demonstrate value for money invested by government through institutional and system level performance measures and results. The findings in the comparative analysis of public policy and administrative reform of higher education in other jurisdictions show that the impact of NPM was even greater in the jurisdictions reviewed than in Ontario. The information and insights gathered from key informants in the PSE sector support the central argument and demonstrate the differing views on changes in the accountability regime and the challenges facing the PSE sector as a result of NPM-influenced reforms. The research also reveals a multiplicity of NPM-inspired accountability mechanisms: financial compliance focusing on administrative issues; voluntary accountability initiatives; and government-mandated performance measurement in terms of achievement of government’s policy goals of increased quality, access, and accountability. The changing nature of the accountability regime demonstrated an effort by the government to assert itself over autonomous entities over which it had very little control since the 19th century. It was concluded that the changes made by government in the accountability regime while not dramatic but incremental has had some impact in terms of holding universities more accountable. This incremental change in the accountability regime over several governments resulted in a disconnected web of accountability mechanisms which was not always effective. The paper concludes that there is a need for a rationalisation of the accountability framework that provides accountability to government and taxpayers without the costly burden of meaningless performance measurement and reporting.

Understanding the impact of mandatory accrual accounting on management practices: interpretation of Japanese local governments’ behavior

2021 ◽  
pp. 002085232198895
Author(s):  
Makoto Kuroki ◽  
Keiko Ishikawa ◽  
Kiyoshi Yamamoto
Keyword(s):  
Internal Control ◽  
Local Governments ◽  
Public Management ◽  
Management Practices ◽  
New Public Management ◽  
Central Government ◽  
Institutional Pressures ◽  
Accrual Accounting ◽  
Logistic Analysis ◽  
The Impact

Accompanying the spread of “new public management” since the 1980s, accrual accounting and results-based management has become a global standard. However, whether accrual accounting results in successful outcomes and which drivers lead to the intended impacts of the reform have been contested. Given the mixed arguments in the literature, we set out two research questions: (1) “Have public sector organizations realized any positive impacts on management practices by adopting mandatory accrual accounting?”; and (2) “What are the primary drivers of such impacts?” To answer these questions, we examine the impact on management practices by analyzing a survey to ascertain how financial department officers in Japanese local governments perceive the benefits of adopting mandatory accrual accounting on management practices. The results indicate that they have so far not recognized the intended benefits, though they had expected higher benefits in internal control. Then, we use technical-rational, socio-political, and institutional isomorphic perspectives in a comprehensive approach to understand the impacts on management practices. The logistic analysis shows that financial managers in local governments that do not have a majority party in the assembly, but consist of several parties in power, as well as in those with greater financial dependence on the central government, perceive higher benefits. Further, we find that financial managers that imitate other local governments as a form of mimetic pressure perceive fewer benefits. The results show that some technical-rational tools, socio-political conditions, and institutional pressures change the perceived benefits for public managers of adopting mandatory accrual accounting. Points for practitioners We find that some technical-rational, socio-political, and institutional factors explain the intended internal benefits of the mandatory adoption of accrual accounting. In practice, financial managers in local government feel the merits of accrual accounting in less autonomy in not only politics, but also finance, and few mimetic conditions. It might be understood that difficult situations would drive practitioners to use mandatory information.

The Moderating Role of Stakeholder Involvement in the Relationship Between Strategic Planning And Service Delivery

2021 ◽  
Vol 9 (10) ◽  
pp. 2451-2464
Author(s):  
Bahati Keranga ◽  
Martin Ogutu ◽  
Zachary Awino ◽  
Winnie Njeru
Keyword(s):  
Strategic Planning ◽  
Service Delivery ◽  
Public Administration ◽  
Boards Of Directors ◽  
Public Management ◽  
New Public Management ◽  
Stakeholder Involvement ◽  
Primary Data ◽  
New Public ◽  
The Relationship

In keeping with the New Public Management dispensation, state corporations in Kenya have taken up strategic planning with a view to effect reforms for improved service delivery. New Public Management particularly advances a customer-centric approach to public administration for improved service delivery, with the public, who are the recipients of public service, as key stakeholders in public administration. Despite this, service delivery in the Agribusiness sub-sector in the country is riddled with inadequacies highlighted by among other complaints, unpaid produce supplies, dwindling finances, slumped agricultural extension services and low produce prices. Against this backdrop, the study set out to establish the effect of strategic planning on service delivery and assess how stakeholder involvement influences the relationship between strategic planning and service delivery among agribusiness state corporations in Kenya. Grounded on the New Public Management and Stakeholder theories, the study adopted the positivism paradigm and the descriptive cross-sectional research design. Targeting 73 state corporations pertinent to agribusiness in the country, primary data was collected by use of a structured questionnaire with institutional heads as the units of observation. Both descriptive and inferential statistics were then employed in data analysis. It was established that strategic planning has a significant positive influence on service delivery. Stakeholder involvement was however found to not have a significant moderating effect on the relationship between strategic planning and service delivery. This was attributed to the technocratic approach in the formulation of the strategic plans among state corporations and the numerically limited nature of most stakeholders in state corporations represented in the boards of directors. Following a significant direct effect of stakeholder involvement on service delivery among Agribusiness state corporations in the country, state corporations are implored to involve stakeholders in strategic planning and observe meaningful participation, communication and dispute resolution in the engagement.

scholarly journals PERFORMANCE MEASUREMENT SYSTEMS IN THE CONTEXT OF NEW PUBLIC MANAGEMENT: EVIDENCE FROM AUSTRALIAN PUBLIC SECTOR AND POLICY IMPLICATIONS FOR DEVELOPING COUNTRIES

2017 ◽  
Vol 12 (1) ◽  
pp. 7-19
Author(s):  
Anup Chowdhury ◽  
Nikhil Chandra Shil
Keyword(s):  
Developing Countries ◽  
Public Sector ◽  
Performance Measurement ◽  
Public Management ◽  
New Public Management ◽  
Policy Implications ◽  
Measurement Systems ◽  
New Public ◽  
Performance Measurement Systems

This research explored in depth the evolution of performance measurement systems in the context of new public management initiatives in Australian public sector. A governmental department in the Australian Capital Territory was selected for the purpose of the exploration. The qualitative research approach was adopted and data was collected following case study tradition. The main data sources were archival official documents and interviews. In addition, the researchers used direct observation to supplement and corroborate the archival documents and interview data. The empirical evidence presented in this research supports the fact that the selected Australian government department has implemented performance measurement systems in the line of new public management to illustrate the department’s commitment to efficiency and accountability. The research undertaken was in-depth, using a case study and though generalization is not possible from this single case study, the findings may be expected to add knowledge to existing literature and provide some important lessons for other public sector entities of the developing countries who are interested in adopting performance measurement systems as their control devices. Keywords: public sector, performance measurement systems, new public management, developing countries, Australia.

scholarly journals New Public Management in The Changing Status of Higher Education Institution in Indonesia

2021 ◽  
pp. 1-14
Author(s):  
Muhammad Muhammad
Keyword(s):  
Public Management ◽  
New Public Management ◽  
Education Institution ◽  
Management Approach ◽  
Global Competition ◽  
Administrative Reforms ◽  
New Public ◽  
The Government ◽  
University Reforms

Global competition among universities in the world has become more challenging over years. This makes it demanding not only for universities in Indonesia to create positive improvements but also for the government to adapt with its innovations and policy initiatives. Meanwhile, New Public Management approach which was initially introduced in 1990s has been proposing administrative reforms on the old inefficient bureaucracy. In response to this, universities along with the government have been incorporating some aspects of The New Public Management theory in order for them to strive in global competition. This study seeks to analyze the changing status of Indonesian universities. It further discusses how some aspects of New Public Management are incorporated in university’s administration. This Indonesian case study argues that NPM values has influenced the changing system of universities in Indonesia. NPS still exists partially if not fully, in Indonesian universities despite the problem of public acceptance responding to the government’s policy on university reforms.

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