Transdisciplinary Approach to Service Design Based on Consumer's Value and Decision Making

2010 ◽  
Vol 1 (1) ◽  
pp. 58-75 ◽  
Author(s):  
Takeshi Takenaka ◽  
Kousuke Fujita ◽  
Nariaki Nishino ◽  
Tsukasa Ishigaki ◽  
Yoichi Motomura
Keyword(s):  
Decision Making ◽  
Cognitive Model ◽  
Service Design ◽  
Research Area ◽  
Service Industries ◽  
Agent Based ◽  
Movie Theaters ◽  
Retail Business ◽  
Agent Simulation ◽  
Multi Agent

Science and technology are expected to support actual service provision and to create new services to promote service industries’ productivity. However, those problems might not be solved solely in a certain research area. This paper describes that it is necessary to establish transdisciplinary approaches to service design in consideration of consumers’ values and decision making. Recent research trends of services are overviewed. Then a research framework is proposed to integrate computer sciences, human sciences, and economic sciences. Three study examples of services are then presented. The first study is a multi-agent simulation of a cellular telephone market based on results of a psychological survey. The second presents a cognitive model constructed through integration of questionnaire data of a retail business and Bayesian network modeling. The third presents a pricing mechanism design for service facilities––movie theaters––using an economic experiment and agent-based simulation.

Transdisciplinary Approach to Service Design Based on Consumer’s Value and Decision Making

2012 ◽  
pp. 57-74
Author(s):  
Takeshi Takenaka ◽  
Kousuke Fujita ◽  
Nariaki Nishino ◽  
Tsukasa Ishigaki ◽  
Yoichi Motomura
Keyword(s):  
Decision Making ◽  
Cognitive Model ◽  
Service Design ◽  
Research Area ◽  
Service Industries ◽  
Agent Based ◽  
Movie Theaters ◽  
Retail Business ◽  
Agent Simulation ◽  
Multi Agent

Science and technology are expected to support actual service provision and to create new services to promote service industries’ productivity. However, those problems might not be solved solely in a certain research area. This paper describes that it is necessary to establish transdisciplinary approaches to service design in consideration of consumers’ values and decision making. Recent research trends of services are overviewed. Then a research framework is proposed to integrate computer sciences, human sciences, and economic sciences. Three study examples of services are then presented. The first study is a multi-agent simulation of a cellular telephone market based on results of a psychological survey. The second presents a cognitive model constructed through integration of questionnaire data of a retail business and Bayesian network modeling. The third presents a pricing mechanism design for service facilities––movie theaters––using an economic experiment and agent-based simulation.

Transdisciplinary Approach to Service Design Based on Consumer’s Value and Decision Making

2010 ◽  
pp. 197-213 ◽  
Author(s):  
Takeshi Takenaka ◽  
Kousuke Fujita ◽  
Nariaki Nishino ◽  
Tsukasa Ishigaki ◽  
Yoichi Motomura
Keyword(s):  
Decision Making ◽  
Cognitive Model ◽  
Service Design ◽  
Research Area ◽  
Service Industries ◽  
Agent Based ◽  
Movie Theaters ◽  
Retail Business ◽  
Agent Simulation ◽  
Multi Agent

Science and technology are expected to support actual service provision and to create new services to promote service industries’ productivity. However, those problems might not be solved solely in a certain research area. This paper describes that it is necessary to establish transdisciplinary approaches to service design in consideration of consumers’ values and decision making. Recent research trends of services are overviewed. Then a research framework is proposed to integrate computer sciences, human sciences, and economic sciences. Three study examples of services are then presented. The first study is a multi-agent simulation of a cellular telephone market based on results of a psychological survey. The second presents a cognitive model constructed through integration of questionnaire data of a retail business and Bayesian network modeling. The third presents a pricing mechanism design for service facilities––movie theaters––using an economic experiment and agent-based simulation.

scholarly journals AGENT-BASED CROWD SIMULATION CONSIDERING EMOTION CONTAGION FOR EMERGENCY EVACUATION PROBLEM

2015 ◽  
Vol XL-1-W5 ◽  
pp. 193-196 ◽  
Author(s):  
H. Faroqi ◽  
M.-S. Mesgari
Keyword(s):  
Emergency Situation ◽  
Emergency Evacuation ◽  
Multi Agent Systems ◽  
Agent Based ◽  
Emergency Evacuations ◽  
R Language ◽  
Simulated Model ◽  
Agent Simulation ◽  
Adults And Children ◽  
Multi Agent

During emergencies, emotions greatly affect human behaviour. For more realistic multi-agent systems in simulations of emergency evacuations, it is important to incorporate emotions and their effects on the agents. In few words, emotional contagion is a process in which a person or group influences the emotions or behavior of another person or group through the conscious or unconscious induction of emotion states and behavioral attitudes. In this study, we simulate an emergency situation in an open square area with three exits considering Adults and Children agents with different behavior. Also, Security agents are considered in order to guide Adults and Children for finding the exits and be calm. Six levels of emotion levels are considered for each agent in different scenarios and situations. The agent-based simulated model initialize with the random scattering of agent populations and then when an alarm occurs, each agent react to the situation based on its and neighbors current circumstances. The main goal of each agent is firstly to find the exit, and then help other agents to find their ways. Numbers of exited agents along with their emotion levels and damaged agents are compared in different scenarios with different initialization in order to evaluate the achieved results of the simulated model. NetLogo 5.2 is used as the multi-agent simulation framework with R language as the developing language.

An Autonomous Multi-Agent Simulation Model for Acute Inflammatory Response

2013 ◽  
pp. 218-233 ◽  
Author(s):  
John Wu ◽  
David Ben-Arieh ◽  
Zhenzhen Shi
Keyword(s):  
Simulation Model ◽  
Focal Point ◽  
Therapeutic Interventions ◽  
Prognostic Indicators ◽  
Simulation Approach ◽  
Agent Based Model ◽  
Agent Based ◽  
Initial Stage ◽  
Agent Simulation ◽  
Multi Agent

This research proposes an agent-based simulation model combined with the strength of systemic dynamic mathematical model, providing a new modeling and simulation approach of the pathogenesis of AIR. AIR is the initial stage of a typical sepsis episode, often leading to severe sepsis or septic shocks. The process of AIR has been in the focal point affecting more than 750,000 patients annually in the United State alone. Based on the agent-based model presented herein, clinicians can predict the sepsis pathogenesis for patients using the prognostic indicators from the simulation results, planning the proper therapeutic interventions accordingly. Impressively, the modeling approach presented creates a friendly user-interface allowing physicians to visualize and capture the potential AIR progression patterns. Based on the computational studies, the simulated behavior of the agent–based model conforms to the mechanisms described by the system dynamics mathematical models established in previous research.

An Approach of Decision-Making Support Based on Collaborative Agents for Unexpected Rush Orders Management

2011 ◽  
pp. 108-125
Author(s):  
El Habib Nfaoui ◽  
Omar El Beqqali ◽  
Yacine Ouzrout ◽  
Abdelaziz Bouras
Keyword(s):  
Decision Making ◽  
Supply Chain ◽  
Problem Solving ◽  
Broad Class ◽  
Global Distribution ◽  
Distributed Architecture ◽  
Agent Based ◽  
Multi Agent ◽  
Different Levels ◽  
Decision Making Support

Decisions at different levels of the supply chain can no longer be considered independently, since they may influence profitability throughout the supply chain. This paper focuses on the interest of multi-agent paradigm for the collaborative coordination in global distribution supply chain. Multi-agent computational environments are suitable for a broad class of coordination and negotiation issues involving multiple autonomous or semiautonomous problem solving contexts. An agent-based distributed architecture is proposed for better management of rush unexpected orders. This paper proposes a first architecture validated by a real and industrial case.

Exploring Agent-Based Modeling for Emergency Logistics Collaborative Decision Making

2013 ◽  
Vol 710 ◽  
pp. 781-785 ◽  
Author(s):  
Li Zhang ◽  
Zhi Qi ◽  
Hao Cui ◽  
Sen Hua Wang ◽  
Ya Hui Ning ◽  
...  
Keyword(s):  
Decision Making ◽  
Local Level ◽  
Collaborative Decision Making ◽  
Agent Based ◽  
Concept Model ◽  
Emergency Logistics ◽  
Bdi Agent ◽  
Distribution Process ◽  
Multi Agent ◽  
Collaborative Decision

Aiming at the requirements of urgency and dynamics in emergency logistics, this paper presents a multi-agent system (MAS) concept model for emergency logistics collaborative decision making. The suggested model includes three kinds of agents, i.e., role agent, function agent and assistant agent. Role agent excutes emergency logistics activities, function agent achieves the task requirements in every work phase and assistant agent helps organizing and visiting data. Two levels agent views serve as the basic skeleton of the MAS. Top level is the global decision-making view, which describes the task distribution process with multiple agents. Local level is the execution planning view, which simulates task executing process of the performer. Finally, an extended BDI agent structure model is proposed to help the implementation at application level.

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