Predictors of the Readiness to Use E-Government Services From Citizens' Perspective

2019 ◽  
Vol 10 (1) ◽  
pp. 39-59 ◽  
Author(s):  
Isaac Kofi Mensah ◽  
Jianing Mi
Keyword(s):  
Service Quality ◽  
Service Delivery ◽  
Public Service ◽  
Self Efficacy ◽  
Demographic Factor ◽  
Direct Impact ◽  
Perceived Service Quality ◽  
Government Services ◽  
Gender And Education ◽  
Computer Self Efficacy

This article investigated the predictors of e-government services adoption from the citizens' perspective in Ghana. The results show that perceived service quality, perceived efficient public service delivery, computer self-efficacy and perceived transparent and accountable government (TAG) were all significant in predicting citizens' perspective towards the use of e-government services. Age as a demographic factor was found to have a direct impact on computer self-efficacy of citizens. However, gender and education were not significant in determining computer self-efficacy. The implications of these findings on the implementation of e-government are discussed.

Factors Influencing Citizens' Intention to Use E-Government Services

2017 ◽  
Vol 13 (1) ◽  
pp. 14-32 ◽  
Author(s):  
Isaac Kofi Mensah ◽  
Mi Jianing ◽  
Dilawar Khan Durrani
Keyword(s):  
Service Quality ◽  
Technology Acceptance ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Korean Students ◽  
Moderation Effect ◽  
Perceived Service Quality ◽  
Government Services

The purpose of this research paper is to investigate the determinates of Korean students in China to use e-government services. A total of 400 structured research questionnaire instruments was designed and administered to potential respondents of which 93.75% responded. The Technology Acceptance Mode (TAM) was used as a theoretical framework for this study. The data gathered was analyzed with SPSS version 20. The results show that all the predictors (Perceived Usefulness, Perceived Ease of Use, Perceived Service Quality, and Citizen Trust) investigated are significant positive determiners of Korean students' intention to adopt and use e-government services. The results further indicated that Citizen Trust positively and significantly moderated the positive relationship between perceived ease of use, perceived service quality and intention to use e-government services but failed to show any positive moderation effect on perceived usefulness and intention to use e-government services. The implications of these findings are further discussed.

Exploring the Impact of Demographic Factors on E-Government Services Adoption

2018 ◽  
Vol 31 (3) ◽  
pp. 1-16 ◽  
Author(s):  
Isaac Kofi Mensah ◽  
Jianing Mi
Keyword(s):  
Demographic Factors ◽  
Data Capture ◽  
Demographic Factor ◽  
Government Services ◽  
Gender And Education ◽  
Adoption And Implementation ◽  
Willingness To Adopt ◽  
Willingness To Use ◽  
The Impact ◽  
Data Capture And Analysis

The purpose of this article is to investigate the impact of demographic factors on the adoption of e-government services. Specifically, this article sought to examine the extent to which demographic factors such as age, gender and education would influence the willingness to adopt and use e-government services. The data capture and analysis was done with SPSS. The results indicate that age as a demographic factor was significant in determining the willingness of citizens to use e-government services. The results, however, showed that gender and education as demographic factors were not positively significant in predicting the willingness to use e-government services. The implications of these findings on the adoption and implementation of e-government are further discussed.

Development and Validation of the Technology Adoption and Gratification (TAG) Model in Higher Education

2018 ◽  
pp. 619-648
Author(s):  
A.Y.M. Atiquil Islam
Keyword(s):  
Higher Education ◽  
Technology Adoption ◽  
Self Efficacy ◽  
Cross Cultural ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Direct Impact ◽  
Actual Use ◽  
Computer Self Efficacy

The prime objective of this study was to develop and validate the Technology Adoption and Gratification (TAG) Model to evaluate the adoption and gratification of lecturers in using ICT facilities for their teaching and research purposes in higher education. The second objective of this study was to evaluate the cross-cultural validation of the causal structure of the TAG model. A total of 396 lecturers were collected from two public universities, namely, University of Malaya in Malaysia and Jiaxing University in China using stratified random sampling procedure. The questionnaire's validity was established through Exploratory Factor Analysis (EFA) using SPSS version 21.0. The data was analyzed applying Structural Equation Modeling (SEM) using AMOS version 18. The findings of the research using the TAG model discovered that the computer self-efficacy of the lecturers had a positive direct impact on their perceived usefulness and ease of use, while the latter two factors also had a significant direct impact on gratification and intention to use, separately. Meanwhile, gratification and actual use of ICT facilities were directly affected by intention to use. Moreover, computer self-efficacy had a positive and significant indirect impact on gratification and intention to use mediated by perceived usefulness and ease of use, respectively. In addition to lecturers' perceived ease of use and usefulness had a significant indirect effect on their gratification mediated by intention to use. The results of the invariance analysis of the TAG model also demonstrated that the model was valid for measuring lecturers' adoption and gratification in using ICT facilities. However, the TAG model works differently in cross-cultural settings. The findings contribute to the existing body of knowledge in the field of ICT by developing and validating the applicability of the TAG Model within institutions of higher education. Once validated the model could then be applied by future researchers, academicians and practitioners in the diverse context of education.

Electronic Government Services Adoption

2017 ◽  
Vol 13 (3) ◽  
pp. 38-54 ◽  
Author(s):  
Isaac Kofi Mensah ◽  
Jianing Mi
Keyword(s):  
Service Quality ◽  
Technology Acceptance ◽  
Positive Relationship ◽  
Graphical Representation ◽  
Moderating Effect ◽  
Perceived Usefulness ◽  
Electronic Government ◽  
Intention To Use ◽  
Perceived Service Quality ◽  
Government Services

This study investigated the moderating impact of perceived service quality on the positive relationship between perceived usefulness of e-government services and intention to use e-government services. The Technology Acceptance Model (TAM) was applied as the theoretical foundation for the study. The research data collected was analyzed with SPSS while the graphical representation of the moderating effect was generated using the software known as Interaction version 1.7.2211. The results have demonstrated that perceived service quality of e-government services does not have any significant moderating effect on the positive relationship between perceived usefulness and intention to use e-government services. However, perceived service quality and perceived usefulness of e-government services were found to be positively significant in influencing the intention to use e-government services. The implications of this study are further discussed.

Do task- and relation-oriented customers co-create a better quality of service?

2015 ◽  
Vol 53 (1) ◽  
pp. 179-197 ◽  
Author(s):  
Fung Yi Millissa Cheung ◽  
Wai Ming To
Keyword(s):  
Service Quality ◽  
Service Delivery ◽  
Information Sharing ◽  
Service Management ◽  
Service Providers ◽  
Service Encounters ◽  
Content Type ◽  
Perceived Service Quality ◽  
Customer Involvement ◽  
Management Literature

Purpose – The purpose of this paper is to explore how task- and relation-oriented customers co-create high quality services with frontline employees from the perspective of customer-dominant (C-D) logic. Design/methodology/approach – The authors reviewed the service management literature and identified a number of critical components that help service providers understand the psychology and behaviour of their customers, and how their customers perceive service encounters. The authors tested the theoretical model using a random survey sample of 707 consumers in Hong Kong. Findings – The authors found that information sharing fully mediated the interactive effects of customer involvement and customer motivational orientation on customer perceived service quality and customer satisfaction. These findings support the C-D logic that customers as co-creators of value play a dominant role in service encounters. Research limitations/implications – The authors contribute to the existing management literature by identifying the importance of the C-D logic for service delivery and management. In particular, the involvement of customers with different motivational orientations through information sharing significantly affects customers’ perceived service quality and satisfaction. Originality/value – The paper enhances the understanding of customer’s logic by exploring the conditions and process between customer involvement and service delivery. Further directions for theoretical and empirical research are suggested.

Predictors of the Continued Adoption of WECHAT Mobile Payment

2021 ◽  
pp. 860-884
Author(s):  
Isaac Kofi Mensah
Keyword(s):  
Service Quality ◽  
Social Influence ◽  
Self Efficacy ◽  
Ease Of Use ◽  
Relative Advantage ◽  
Mobile Payment ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Perceived Service Quality ◽  
Payment Services

This research article integrates the technology acceptance model and diffusion of innovation theory to explore the factors predicting the continuance intention to use WECHAT mobile payment services in China. The results showed that perceived usefulness, perceived ease of use, perceived service quality, social influence, internet self-efficacy, relative advantage, compatibility, and complexity of were all significant predictor of the continued intention to use WECHAT mobile payment services. However, trust in the internet was not significant determinants of the continued intention to use. The results also demonstrated that internet self-efficacy is a predictor of perceived ease of use, relative advantage, compatibility and complexity of mobile payment services. Again, perceived ease of use and social influence were found to have a significant impact on the perceived service quality of WECHAT mobile payment. The implications of these findings on the adoption of mobile payments are discussed.

Factors influencing perceptions on corruption in public service delivery via e-government platform

foresight ◽  
2017 ◽  
Vol 19 (6) ◽  
pp. 628-646 ◽  
Author(s):  
Stuti Saxena
Keyword(s):  
Service Delivery ◽  
Institutional Theory ◽  
Public Service ◽  
Public Services ◽  
Demographic Variable ◽  
Sampling Technique ◽  
Public Service Delivery ◽  
Content Type ◽  
Government Services ◽  
The Impact

Purpose With an increasing thrust upon transparency and accountability in government, e-government platforms are being scaled in many countries to bolster trust of the citizens and to bring about efficiency in public service delivery. Recently, India launched its “Digital India” initiative as an e-government measure. This study aims to gauge respondents’ perceptions regarding corruption in public services post-launch of the “Digital India” initiative. Design/methodology/approach A survey was conducted via email, soliciting inputs from 217 respondents following a convenience sampling technique in selected districts of India. Using an institutional theory lens, this study uses a quantitative approach where correlations and hierarchical regression analysis inform the overall analysis. Findings The results showed that low transparency, high cost incurred in availing public services, inefficiency in government and favoritism in government are the key determinants that influenced the perception of users about corruption in e-government services. Also, one demographic variable, namely, gender, showed a statistically significant relationship with the perception of corruption in e-government services. Originality/value Hitherto, extant literature is replete with conceptual and theoretical studies on the impact of e-government initiatives on curbing corruption, and there is negligible empirical research in developing countries vis-à-vis this dimension – the present study seeks to fill this gap. Second, previous research has not used the institutional theory to investigate the efficacy of e-government initiatives; this study uses the framework of the institutional theory framework to substantiate the arguments.

scholarly journals Analisis Faktor Penerimaan Layanan e-Government dengan Menggunakan Model UTAUT2 dan GAM di Kabupaten Gunungkidul

2021 ◽  
Vol 5 (1) ◽  
pp. 34
Author(s):  
Eko Setiawan ◽  
Wing Wahyu Winarno ◽  
Dhomas Hatta Fudholi
Keyword(s):  
Self Efficacy ◽  
Measurement Method ◽  
Public Services ◽  
Research Model ◽  
Government Services ◽  
Adoption Model ◽  
Government Governance ◽  
The Government ◽  
Facilitating Conditions ◽  
Computer Self Efficacy

Government through Presidential Regulation No. 95 of 2018 concerning SPBE supports and realizes clean, effective and transparent government governance so that it has quality and trusted public services. To improve society using e-government based services, it is necessary what factors influence a person to use e-government services. This study uses the UTAUT2 research model and the Government Adoption Model (GAM) to determine the factors that influence a person using e-government in Gunungkidul. This study used the PLS SEM measurement method and found that the factors that influence e-government acceptance are effort expectation, facilitating conditions, and computer self-efficacy.

The Use of Electronic Library Resources in Nigerian Universities

2019 ◽  
Vol 8 (2) ◽  
pp. 40-50
Author(s):  
Shaibu Adona Sadiku ◽  
Abdulwahab Olarenwaju Issa ◽  
Mohammed Kpakiko Mohammed
Keyword(s):  
Service Delivery ◽  
Technological Innovation ◽  
Information Search ◽  
Self Efficacy ◽  
Information Service ◽  
Review Of The Literature ◽  
Electronic Library ◽  
Effective Training ◽  
Library Resources ◽  
Computer Self Efficacy

A number of studies have focused on the use of e-libraries, drawing numerous conclusions about the use and challenges facing e-libraries. This article therefore presents a review of the literature on the use of e-libraries in universities with a particular interest in Nigerian institutions. The article examines the concepts and the antecedents of electronic libraries. The review shows that a number of approaches have been used to assess the use of e-libraries, and that computer self-efficacy has an impact on the performance while technological innovation, by extension, enhances the satisfactory use of electronic library systems. In addition, the review underscores the fact that there are few studies that pay attention to the satisfactory usage of electronic libraries in Nigerian universities. The article thus concludes by restating the important roles those e-libraries play in information service delivery. Recommendations for further studies on the mode and modalities with which effective training is conducted especially in the area of information search skills are made.

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