Digitalization and Information Management in Smart City Government

2015 ◽  
Vol 6 (4) ◽  
pp. 1-15 ◽  
Author(s):  
Antti Syväjärvi ◽  
Ville Kivivirta ◽  
Jari Stenvall ◽  
Ilpo Laitinen
Keyword(s):  
Public Sector ◽  
Information Management ◽  
Smart City ◽  
Management Practices ◽  
City Government ◽  
Electronic Government ◽  
Digital Information ◽  
City Governments ◽  
City Governance ◽  
Digital Or

The widespread use of information and communication technology (ICT) in public management and public sector reforms is widely recognized. Here digital or electronic government is studied on the basis of information management in smart city government. Digital governance and information management have changed the ways city governments are organized and public services delivered. Unlike the research that has concentrated on private sector developments from digital or business perspective, studies taking place in the public sector context must also take the dynamics of e-government into consideration. In this research, the empirical material was produced by interviewing high-position managers in city governments. Both individual thematic interviews and focus group interviews were done to scrutinize the organizational and management implications of ICT and data mining in information management. The authors' findings indicate that the managers view how information management quite often falls short in providing and presenting relevant information for all parties in city governance. Currently digital information management practices are fragmented and scattered over projects. It is concluded that issues related to the practices of organizing ICTs and projects in smart city government, and additionally the human dimension related to information management, should be addressed more thoroughly to increase understanding about the smart city governance. Furthermore, activities are needed on behalf of a more mature information management.

Digitalization and Information Management in Smart City Government

2019 ◽  
pp. 1428-1444
Author(s):  
Antti Syväjärvi ◽  
Ville Kivivirta ◽  
Jari Stenvall ◽  
Ilpo Laitinen
Keyword(s):  
Public Sector ◽  
Information Management ◽  
Smart City ◽  
Management Practices ◽  
City Government ◽  
City Governments ◽  
High Position ◽  
City Governance ◽  
Group Interviews ◽  
Digital Or

The widespread use of information and communication technology (ICT) in public management and public sector reforms is widely recognized. Here digital or electronic government is studied on the basis of information management in smart city government. Digital governance and information management have changed the ways city governments are organized and public services delivered. Unlike the research that has concentrated on private sector developments from digital or business perspective, studies taking place in the public sector context must also take the dynamics of e-government into consideration. In this research, the empirical material was produced by interviewing high-position managers in city governments. Both individual thematic interviews and focus group interviews were done to scrutinize the organizational and management implications of ICT and data mining in information management. The authors' findings indicate that the managers view how information management quite often falls short in providing and presenting relevant information for all parties in city governance. Currently digital information management practices are fragmented and scattered over projects. It is concluded that issues related to the practices of organizing ICTs and projects in smart city government, and additionally the human dimension related to information management, should be addressed more thoroughly to increase understanding about the smart city governance. Furthermore, activities are needed on behalf of a more mature information management.

A Goal-Driven Management Approach based on Knowledge Exploitation for e-Government Projects

2012 ◽  
pp. 206-223
Author(s):  
Demetrios Sarantis ◽  
Yannis Charalabidis ◽  
Dimitris Askounis
Keyword(s):  
Project Management ◽  
Public Sector ◽  
Best Management Practices ◽  
Management Practices ◽  
Electronic Government ◽  
Management Approach ◽  
Public Officials ◽  
It Projects ◽  
Best Management ◽  
Government Project

The implementation of electronic Government projects in public sector organisations is a challenging task, due to technical, organisational and cultural specificities of the domain. Research shows that such IT projects have higher failure rates than similar approaches in the private sector, also indicating the lack of a method to transfer knowledge and apply best management practices in an effective way. The proposed management approach aims to recognise structure and reuse past successful attempts, in ways that support the overall viability of an e-Government project. After stating the fundamental principles of project management that apply to public sector IT projects, the authors present a conceptual model for e-Government project management, including entities such as dimensions, goals, activities, deliverables and roles that can be structured and adapted to cover all types of relevant projects in an out-of-the-box approach. This knowledge base of predefined project components can then be populated and utilised in making more informed decisions for effective project management of e-Government initiatives. This way, the proposed method supports public officials and practitioners in learning from past experience projects and in designing and running e-Government projects in a more systematic manner, thus, significantly increasing the likelihood of project success.

A City for Smart Technology Transformation

2022 ◽  
pp. 130-150
Keyword(s):  
Smart City ◽  
Smart Cities ◽  
City Government ◽  
City Development ◽  
City Governments ◽  
Strategic Goals ◽  
The Government ◽  
Smart Technologies ◽  
Technology Transformation ◽  
The City

The main purpose of this chapter is to present how a smart city is governed, managed, and operated. It describes smart city governance and identifies the special relation the government of the city would have with the citizens as well as communities. In addition, governance considerations related to operations are described, including critical city government challenges. The second important topic in this chapter is the City-Citizens Relations highlighting urban growth, needed investments, and role of smart technologies in the city development. In addition, other issues include strategic goals of smart cities, strategic framework for city governments, and financing smart city projects.

Building Sound Foundations for Smart City Government

2014 ◽  
Vol 3 (4) ◽  
pp. 1-22 ◽  
Author(s):  
Hans Jochen Scholl ◽  
Marlen Jurisch ◽  
Helmut Krcmar ◽  
Margit C. Scholl
Keyword(s):  
Information And Communication Technologies ◽  
Smart City ◽  
Communication Technologies ◽  
City Government ◽  
Urban Spaces ◽  
City Governments ◽  
Academic Literature ◽  
Information And Communication ◽  
Institutional Architecture ◽  
The City

City governments around the world have increasingly engaged in “smart city” initiatives. Information and communication technologies (ICTs) are at the core of these initiatives. City governments appear to play important roles in making the urban spaces, in which they are embedded, more attractive, more competitive, more livable, and smarter. The authors interviewed City officials in Munich, Germany, and asked for the definitions of “smart city,” which they then compared to Munich's smart city-related program. While the practitioners' definitions differed in part from those in the academic literature, the smart city overhaul program at Munich city government had a direct relationship to the practitioners' understanding of smartness. The authors portray and discuss the City of Munich institutional architecture overhaul and its expected and realized benefits, and compare the results to those of an earlier study on the City of Seattle. Both city governments evidently pursue different approaches, the effectiveness of which can more readily be assessed only at a future point of the smart city evolution.

Building Sound Foundations for Smart City Government

2015 ◽  
pp. 1739-1760
Author(s):  
Hans J. ("Jochen") Scholl ◽  
Marlen Jurisch ◽  
Helmut Krcmar ◽  
Margit C. Scholl
Keyword(s):  
Information And Communication Technologies ◽  
Smart City ◽  
Direct Relationship ◽  
Communication Technologies ◽  
City Government ◽  
City Governments ◽  
The World ◽  
Information And Communication ◽  
Institutional Architecture ◽  
The City

City governments around the world have increasingly engaged in “smart city” initiatives. Information and communication technologies (ICTs) are at the core of these initiatives. City governments appear to play important roles in making the urban spaces, in which they are embedded, more attractive, more competitive, more livable, and smarter. The authors interviewed City officials in Munich, Germany, and asked for the definitions of “smart city,” which they then compared to Munich's smart city-related program. While the practitioners' definitions differed in part from those in the academic literature, the smart city overhaul program at Munich city government had a direct relationship to the practitioners' understanding of smartness. The authors portray and discuss the City of Munich institutional architecture overhaul and its expected and realized benefits, and compare the results to those of an earlier study on the City of Seattle. Both city governments evidently pursue different approaches, the effectiveness of which can more readily be assessed only at a future point of the smart city evolution.

scholarly journals Re-locating accountability through technology

2018 ◽  
Vol 31 (1) ◽  
pp. 31-45
Author(s):  
Dimitra Petrakaki
Keyword(s):  
Public Sector ◽  
New Technologies ◽  
Public Information ◽  
Electronic Government ◽  
Digital Information ◽  
Digital Government ◽  
Content Type ◽  
The Public ◽  
Sector Work ◽  
Public Sector Work

Purpose The purpose of this paper is to explore the implications of e-government for horizontal/social accountability (to citizens) by looking into its shifting location. Its main purpose is to show how the introduction of information and communication technology in the public sector changes how public sector work is organised, shifting the traditional sources of accountability and to discuss the implications of those changes. Design/methodology/approach The study comes from desk-based research that brings together the literature on electronic government and accountability studies and situates them in the context of a bureaucratic public sector. Findings It shows that e-government entails digitalization of public sector work by restructuring work, re-organising public information and knowledge and re-orientating officials-citizens relation. It argues that in the e-government era accountability is inscribed in the technology and its embodied standards; is a horizontal technological relation that renders officials accountable to the handling of digital interfaces; and renders citizens co- producers of digital information responsible for bringing the public to account. The paper shows that these changes do not necessarily bring better or worse accountability results but change the sources of accountability bringing shifts in its locations, thereby rendering it more precarious. The paper ends by discussing the implications of digital accountability for good public administration. Originality/value With the unprecedented level of attention currently being paid to “digital government” at the moment, this is a timely paper that seeks to address the accountability implications of these shifts. The study offers a practice-based, relational definition of accountability and a Weberian account of bureaucratic government, followed by an exploration of ways in which this is being challenged or replaced with a new informatisation enabled/supported by new “technologies of accountability”.

A Goal-Driven Management Approach based on Knowledge Exploitation for e-Government Projects

2010 ◽  
Vol 6 (3) ◽  
pp. 14-30 ◽  
Author(s):  
Demetrios Sarantis ◽  
Yannis Charalabidis ◽  
Dimitris Askounis
Keyword(s):  
Project Management ◽  
Public Sector ◽  
Best Management Practices ◽  
Management Practices ◽  
Electronic Government ◽  
Management Approach ◽  
Public Officials ◽  
It Projects ◽  
Best Management ◽  
Government Project

The implementation of electronic Government projects in public sector organisations is a challenging task, due to technical, organisational and cultural specificities of the domain. Research shows that such IT projects have higher failure rates than similar approaches in the private sector, also indicating the lack of a method to transfer knowledge and apply best management practices in an effective way. The proposed management approach aims to recognise structure and reuse past successful attempts, in ways that support the overall viability of an e-Government project. After stating the fundamental principles of project management that apply to public sector IT projects, the authors present a conceptual model for e-Government project management, including entities such as dimensions, goals, activities, deliverables and roles that can be structured and adapted to cover all types of relevant projects in an out-of-the-box approach. This knowledge base of predefined project components can then be populated and utilised in making more informed decisions for effective project management of e-Government initiatives. This way, the proposed method supports public officials and practitioners in learning from past experience projects and in designing and running e-Government projects in a more systematic manner, thus, significantly increasing the likelihood of project success.

scholarly journals Smart City Collaboration: A Review and an Agenda for Establishing Sustainable Collaboration

2021 ◽  
Vol 13 (16) ◽  
pp. 9189
Author(s):  
David E. Mills ◽  
Iman Izadgoshasb ◽  
Steven G. Pudney
Keyword(s):  
Quality Of Life ◽  
Environmental Sustainability ◽  
Smart City ◽  
City Government ◽  
Future Research ◽  
Collaborative Relationships ◽  
City Governments ◽  
The Public

Collaboration is problematic in the public sector, yet many smart city theorists advocate relationships fully dependent upon collaboration to address the intense complexity encountered by city governments and achieve city objectives of quality of life, efficiency, effectiveness, and economic and environmental sustainability. Skeptical, we inductively drew together the widely dispersed theoretical tenets of smart city collaboration into a framework of collaborative relationships and tested this framework using secondary evidence as to practice in greater Amsterdam. Mostly authentic collaborative relationships were explicated. Theory is extended by clarifying the roles of actors, especially the role of city government as actor and steward of the collaborative ecosystem. Future research should unpack the factors that impact the sustainability of smart city collaborations.

scholarly journals There Is More Than One Type of Hoarder: Collecting, Managing and Hoarding Digital Data in the Workplace

2020 ◽  
Vol 32 (3) ◽  
pp. 209-220
Author(s):  
Kerry McKellar ◽  
Elizabeth Sillence ◽  
Nick Neave ◽  
Pam Briggs
Keyword(s):  
Organizational Culture ◽  
Information Management ◽  
Thematic Analysis ◽  
Management Practices ◽  
Digital Data ◽  
Digital Information ◽  
Digital Material ◽  
Knowledge Intensive Organizations ◽  
Knowledge Intensive ◽  
Excessive Accumulation

Abstract There are organizational and individual problems associated with the excessive accumulation of digital material, but little is known about why people hoard digital information in the workplace. We interviewed 20 participants from two large knowledge-intensive organizations (one academic, one commercial). These participants scored highly on the Digital Hoarding Questionnaire (DHQ). We asked them to discuss their information management practices, their reasons for keeping large amounts of digital data and the difficulties they faced in relation to deleting data. Using thematic analysis, we identified four underlying dimensions of digital hoarding (anxiety, disengagement, compliance and collection). We discuss these in relation to the consequences of digital hoarding for individuals and organizations—considering the implications for organizational culture, digital ownership and cybersecurity.

scholarly journals MEASURING THE PERFORMANCE OF REGIONAL GOVERNMENT: USING DATA ENVELOPMENT ANALYSIS (DEA) APPROACH

2018 ◽  
Vol 3 (2) ◽  
pp. 24
Author(s):  
Zainal Putra ◽  
Muzakir Muzakir ◽  
Ishak Hasan
Keyword(s):  
Data Envelopment Analysis ◽  
Public Sector ◽  
Unemployment Rate ◽  
City Government ◽  
Data Envelopment ◽  
Regional Government ◽  
City Governments ◽  
Use Of Resources ◽  
Aceh Province ◽  
Dea Approach

<p><em>The realization of regional government expenditure in Aceh Province from 2011 – 2015 has reached the figure of </em><em>Rp84.260.616.926.552,00.</em><em> However, the indicator data of Aceh people’s welfare in 2016 provided information of unemployment rate in Aceh in 2015  at 9,93%. This exceeds the national unemployment rate in the same period of 6.2%</em><em>. Likewise, the poverty rate of Aceh Province in 2015 was at 17.08%. While nationally, the unemployment </em><em>rate </em><em>was at 11.13%. </em></p><p><em>This condition indicated that the regional government were still unable to prosper the people, which also means that the governments were underperformed. This was possible because of inefficient use of resources. Efficiency does not only apply to private sector but also public sector. public sector organizations are now required to be able to operate efficiently to improve the performance. Nowadays, the performance of the local government has been criticized by the public</em><em>.</em><em> Therefore, it is necessary to develop a performance measurement toward public organization to know the extent of performance in a certain period accurately. </em><em>This study aims to determine the efficiency level of regency / city governments in Aceh Province. By using the Data Envelopment Analysis (DEA) approach, it is possible to observe which regency / city governments are performing well. This study uses input variables including regional expenditure, assets, population, civil servants and area. Output variables used include Regional Original Income (PAD), Human Development Index (HDI) and Per capita Income.</em><em></em></p><p><em>The result show</em><em>s</em><em> that from 23 regency / city governments in Aceh Province, in the overall average from 2011 - 2015, there were only 5 regency / city governments (21.74%) who were efficient in running their government (efficiency score 1.00) , namely Banda Aceh, Langsa, Lhokseumawe, Sabang and Subulussalam. </em><em>Therefore,</em><em> the regency / city government has a good performance.</em><em></em></p><pre><strong><em>Keywords</em></strong><strong><em>: </em></strong><em>Performance and DEA</em><em>, </em><em>Regency / city governments</em></pre>

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