Using the Balanced Scorecard Approach to Appraise the Performance of Cloud Computing

Author(s):  
Emmanuel Udoh ◽  
Beth Patterson

Cloud computing and the Internet of Things (IoT) are currently the two dominant Internet technologies, but cloud computing embodies the maturity of the computing field with its clear path to software generation, transmission, distribution and control. The growth and popularity of cloud-virtualized resources (infrastructure, platform and software), have been accompanied with an increase in cloud performance evaluation that could be used for decision-making. As reported in the literature, most of the evaluations and simulations tend to be one-dimensional that focus on easily measurable criteria such as load balancing and response time. This preliminary paper presents a more holistic approach using the technique of balanced scorecard that analyses cloud computing with respect to finance, customer, internal processes, and learning and growth perspectives. A critical analysis shows that cost reduction is not enough to cause a customer to embrace cloud computing. Other factors such as value proposition, internal and growth perspectives also play a role.

2017 ◽  
pp. 838-855
Author(s):  
Nabila Nisha

Today, the effective use of the Balance Scorecard (BSC) model can bring in a holistic approach to performance measurement and break the traditional use of financial indicators alone to measure the performance of any service-sector organization. As such, the aim of this paper is to examine the underlying hypotheses of the BSC model and how they can be used for performance evaluation by focusing on the banking sector of Bangladesh. Results indicate a positive correlation among the BSC perspectives at a statistically significant level and in a sequential way for the selected banks. Findings of the study particularly highlights that banks which have experienced improvements in their selected financial indicators like ROA, ROE, etc had evidently increased their efforts towards the characteristics under the learning and growth, internal business process and customer perspectives. These findings thus clearly have a number of important implications for bank managers in the context of Bangladesh.


2016 ◽  
Vol 5 (1) ◽  
pp. 31-42 ◽  
Author(s):  
Neeta Baporikar

Recent times have seen the supply side of management knowledge be it consultants, management gurus, business schools and popular press invent and diffuse countless managerial tools at a rapid-fire rate. One such tool is the Balanced Scorecard (BSC) that has been glorified and hyped as a great innovation of nineties. Through exhaustive literature and grounded theory approach, this paper examines some theoretical and methodological issues of BSC to develop a holistic perspective when adopting BSC as a managerial tool. The main purpose hereto is not to question BSC but rather to create a more holistic and down to earth picture of the tool in the minds of actual and potential users especially when adopting it as managerial tool in dynamic decision making. In the process some of the debatable aspects of BSC, contrary to the mainstream BSC literature which enthusiastically consecrates the tool stand visible.


2017 ◽  
Vol 9 (8) ◽  
pp. 118 ◽  
Author(s):  
Inaam M. Al-Zwyalif

Environmental aspects have been recognized by today’s organizations as the most important components of value creation that would contribute to the achievement of the goals and success in the future. The purpose of this study is to propose an Environmental Balanced Scorecard (EBSC) model to evaluate environmental performance in business organizations. It also aims to illustrate how the environmental performance aspects can integrate into the Balanced Scorecard (BSC). To achieve the goals of the study, the descriptive analytical approach was adopted for its suitability for the purpose of the study. An EBSC model was developed to evaluate environmental performance with proposed four perspectives and environmental strategic objectives within each perspective. The four perspectives are the customer, internal process, learning and growth and financial. The proposed model will help managers not only to evaluate the environmental performance, but also to plan, manage and control organization’s environmental activities. In addition, it can serve as a template for the organizations which aims to create environmental awareness and pursue environmental sustainability.


Author(s):  
S. Israilova ◽  
A. Mukhanova ◽  
A. Satybaldiyeva

The article presents an algorithm for analyzing and evaluating the effectiveness of business processes of enterprises. Modern enterprises must have a well-thought-out and effective system of managing their activities for sustainable competitiveness, which can be achieved on the basis of certain methodological approaches. The profit that is the purpose of the functioning of Kazakhstan enterprises in many cases cannot be obtained, due to the incorrect operation of business processes and the allocation of appropriate resources. Constant modernization of enterprises is a financially costly solution to the problem of ensuring planned income. At the same time, the modernization of the enterprise should be carried out only after a deep analysis and assessment of the "bottlenecks" of the company's business processes. The purpose of the study is to determine the methodology for analyzing and evaluating the business processes of Kazakhstani enterprises in the field of service provision. The proposed methodology is designed to identify "problem" areas of specific business processes by calculating weighted average, integral and generalized indicators of efficiency and effectiveness. This allows you to assess the state of both individual business processes of enterprises and their totality, as well as to set priorities for management actions to improve them. While previous research has attempted to use tools and models to visualize technological business planning, limited previous research has focused on strategic planning modeling. Due to the problems associated with the lack of guidelines for business strategy modeling, a holistic approach is needed. Using the balanced scorecard evaluated the efficiency and effectiveness of business processes on criteria and indicators allow you to monitor current activity and to evaluate the effectiveness of its operations at any time.


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