Customer Expansion Processes Mediating by Knowledge from Customer in the Jordanian Telecommunication Sector to Achieve Customer Profitability

2015 ◽  
Vol 5 (1) ◽  
pp. 15-31
Author(s):  
Samer Alhawari
Keyword(s):  
Quantitative Research ◽  
Causal Structure ◽  
Partial Least Square ◽  
Least Square ◽  
Research Approach ◽  
Customer Profitability ◽  
Telecommunication Sector ◽  
Analysis Technique ◽  
Survey Strategy ◽  
Positive Effect

The topic of Customer profitability is a focal concern for telecommunication sector who seeks to identify its antecedents and causal structure with the aim of better understanding managing customer profitability. For this reason, Customer expansion processes and “Knowledge from Customer” is widely used in this competitive environment to achieve Customer profitability. The purpose of this paper is to suggest a model that defines how the combination between Customer expansion processes and “Knowledge from Customer” would achieve the Customer profitability. This paper adapts the quantitative research approach by using the survey strategy which is conducted by a questionnaire collected from 193 people working in the management position of Jordanian telecommunication organizations. The researcher uses the Smart Partial Least Square (PLS) as an analysis technique to test all hypotheses. The findings suggest that there is a positive effect on adapting the Customer expansion processes for improving the Customer profitability mediated by the “Knowledge from Customer”.

Relationship among Project Management Processes and Knowledge Repository for Project Success

2016 ◽  
Vol 12 (4) ◽  
pp. 16-30
Author(s):  
Samer Alhawari
Keyword(s):  
Project Management ◽  
Quantitative Research ◽  
Project Success ◽  
Partial Least Square ◽  
Least Square ◽  
Information And Communications Technology ◽  
Research Approach ◽  
Knowledge Repository ◽  
Key Factor ◽  
Survey Strategy

Knowledge repository is becoming a key factor within organizations as it can maximize the probability and impact of Information and Communications Technology (ICT) project success. Therefore, project management (PM) processes and knowledge repository are widely used in ICT projects to improve the degree of project success. The purpose of this paper is to suggest a model that defines how the combination of PM processes and knowledge repository would successfully support project success. This paper adapts the quantitative research approach by using the survey strategy which is conducted through questionnaires collected from 320 people working in ICT companies in Jordan. The researchers utilized the Smart Partial Least Square (PLS) as an analysis technique to test all hypotheses. The findings suggest that there is a positive effect of adapting the PM processes in improving the project success mediation by the knowledge repository.

An Empirical Study to Evaluation of Customer Acquisition Processes on Customer Satisfaction

2016 ◽  
Vol 7 (4) ◽  
pp. 1-20 ◽  
Author(s):  
Samer Alhawari ◽  
Haroun Alryalat ◽  
Hana Hunaiti
Keyword(s):  
Customer Satisfaction ◽  
Quantitative Research ◽  
Research Approach ◽  
Customer Acquisition ◽  
Analysis Technique ◽  
Proposed Model ◽  
Survey Strategy ◽  
Acquisition Processes ◽  
Positive Effect ◽  
Management Position

In today's highly competitive environment, the organizations have been paying considerable attention to improve their customer satisfaction. For this reason, the purpose of this paper is to suggest a model defines how the combination between customer acquisition processes and knowledge about customer would improve the customer satisfaction. This paper adapts the quantitative research approach by using the survey strategy which is conducted by a questionnaire collected from 193 people working in the management position of Jordanian telecommunication organizations. The researcher uses the PLS as an analysis technique to test all hypotheses. The findings suggest that there is a positive effect of adapting the customer acquisition processes in improving the customer satisfaction mediating by the knowledge about customer. The proposed model makes a contribution on the part of the customer acquisition processes and the knowledge about customer and can be used as a structure of reference for the incorporation between them in order to attain the customer satisfaction.

scholarly journals Pengaruh Motivasi Intrinsik dan Pengetahuan TIK terhadap Kesiapan Digitalisasi UMKM dengan Faktor Demografi sebagai Variabel Pemoderasi (Studi pada UMKM Kuliner di Salatiga)

2021 ◽  
Vol 10 (2) ◽  
pp. 107-120
Author(s):  
Rakian Adib Sufi ◽  
Lieli Suharti
Keyword(s):  
Intrinsic Motivation ◽  
Cost Efficiency ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Partial Least Square ◽  
Least Square ◽  
Analysis Technique ◽  
And Gender ◽  
Positive Effect

Digitalization brings many benefits to businesses including culinary SMEs. The benefits include ease of reaching customers digitally, cost efficiency, and being able to expand marketing networks to other regions and even countries. Despite the advantages of digitalization, the majority of MSMEs in Indonesia still have a low level of digitalization readiness. Therefore, this study aims to examine several factors that may affect digitalization readiness, namely intrinsic motivation (X1) and ICT knowledge (X2) as well as demographic moderating (Z) on the digitalization readiness of SMEs. This research is a quantitative research with the number of respondents as many as 90 MSME owners who are determined using accidental sampling technique. The data analysis technique of this research uses Partial Least Square (PLS) with SmartPLS 3.0 software. The results showed that intrinsic motivation and ICT knowledge had a significant positive effect on the digitalization readiness of culinary SMEs in Salatiga City. However, the role of age, education level and gender has not been proven as a moderator of the influence of intrinsic motivation, ICT knowledge of MSME owners on MSME digitalization readiness.Digitalisasi membawa banyak manfaat untuk bisnis termasuk UMKM kuliner. Manfaat tersebut antara lain kemudahan menjangkau pelanggan secara digital, efisiensi biaya, dan dapat memperluas jaringan marketing ke daerah bahkan negara lain. Terlepas dari kelebihan digitalisasi, mayoritas UMKM di Indonesia masih memiliki tingkat kesiapan digitalisasi yang rendah. Maka dari itu, penelitian ini bertujuan untuk meneliti pengaruh faktor motivasi intrinsik (X1) dan pengetahuan TIK (X2) terhadap kesiapan digitalisasi UMKM. Persoalan penelitian lain yang juga diteliti adalah peran variabel demografi yang mencakup usia, tingkat pendidikan, dan gender sebagai pemoderasi dalam penelitian ini. Penelitian ini merupakan penelitian kuantitatif dengan jumlah responden sebanyak 90 orang pemilik UMKM yang ditentukan menggunakan teknik accidental sampling. Teknik analisis data penelitian ini menggunakan Partial Least Square (PLS) dengan software SmartPLS 3.0. Hasil penelitian menunjukkan bahwa motivasi intrinsik dan pengetahuan TIK berpengaruh positif secara signifikan terhadap kesiapan digitalisasi UMKM kuliner di Kota Salatiga. Namun, dugaan adanya peran faktor usia, tingkat pendidikan, dan gender tidak terbukti sebagai pemoderasi terhadap pengaruh motivasi intrinsik, pengetahuan TIK pemilik UMKM terhadap kesiapan digitalisasi UMKM.

scholarly journals PENGARUH KOMPETENSI DAN MOTIVASI TERHADAP KUALITAS PELAYANAN PERIZINAN PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA PALEMBANG

2020 ◽  
Vol 3 (1) ◽  
pp. 17-22
Author(s):  
Yofitri Heny Wahyuli
Keyword(s):  
Quantitative Research ◽  
Employee Motivation ◽  
Quality Of Services ◽  
Research Approach ◽  
Service Agency ◽  
Section Data ◽  
Analysis Technique ◽  
Employee Competencies ◽  
Positive Effect

The purpose of this study was to analyze the effect of employee competencies and employee motivation simultaneously or partially on the quality of services at the Investment and Integrated One Top Service Agency of Palembang city. This study uses a quantitative research approach with census strategies. The study population was 25 civil servants. The data used is cross section data collected using a questionnaire. The data analysis technique used is multiple linear regression with F test and t test. The results showed that employee competency and employee motivation simultaneously had a positive effect on the quality of services; employee competence partially has a positive effect on the quality of services; and employee motivation simultaneously has a positive effect on the quality of services Palembang city.

scholarly journals ANALYSIS OF THE EFFECT OF FINANCIAL LITERATION, FINANCIAL TECHNOLOGY, INCOME, AND LOCUS OF CONTROL ON LECTURER FINANCIAL BEHAVIOR

2020 ◽  
Vol 5 (1) ◽  
pp. 37
Author(s):  
Wahyudi Wahyudi ◽  
Brigitta Azalea Pulo Tukan ◽  
Dahlia Pinem
Keyword(s):  
Locus Of Control ◽  
Financial Literacy ◽  
Partial Least Square ◽  
Least Square ◽  
Financial Behavior ◽  
Significant Positive Effect ◽  
Partial Least Square Analysis ◽  
Analysis Technique ◽  
Positive Effect ◽  
Financial Technology

<p>This research is a quantitative study that aims to determine the effect of financial literacy, financial technology, income, and locus of control on financial behavior. The population in this study were Lecturers at the Universitas Pembangunan Nasional Veteran Jakarta. The sample size was taken as many as 80 respondents, with methods through nonprobability sampling, purposive sampling. Data collection was carried out through questionnaires. The analysis technique used is the PLS (Partial Least Square) analysis method with SmartPLS 3.0 software. The results of this study indicate that (1) financial literacy has a significant positive effect on financial behavior. (2) financial technology has no influence and is not significant in financial behavior. (3) income has a significant positive effect on financial behavior. (4) locus of control does not influence financial behavior.</p>

scholarly journals PENGARUH KUALITAS PRODUK TERHADAP KEPUTUSAN PEMBELIAN HANDPHONE NOKIA DENGAN CITRA MEREK SEBAGAI PEMEDIASI

2018 ◽  
Vol 8 (3) ◽  
pp. 1374
Author(s):  
Kadek Ayuk Riska Oktavenia ◽  
I Gusti Agung Ketut Sri Ardani
Keyword(s):  
Mobile Phone ◽  
Product Quality ◽  
Brand Image ◽  
Spare Parts ◽  
Partial Least Square ◽  
Least Square ◽  
Significant Positive Effect ◽  
Purchasing Decision ◽  
Analysis Technique ◽  
Positive Effect

This study aims to determine the effect of product quality on Nokia mobile phone purchase decision  with brand image as mediator. This  research was conducted in Denpasar  City. The  number of samples taken is 99 samples with  nonprobability sampling method, especially Accidental sampling or convenience sampling. The data were collected through questionnaires with Likert scale 1-5. The analysis technique used is Partial Least Square (PLS) analysis. The results of the study found that product quality has a significant positive effect on purchasing decision, brand  image hasa significant positive effect on purchasing  decision, product quality has a significant positive effect on brand image and brand image mediating the effect of product quality on purchasing decision. Companies should conduct market research to make the product or product specifications suitable and suitable to be incorporated in Nokia mobile phone products. In the service, the company must work together with various vendors of Nokia mobile phones both sales and service spare parts, service, and guarantees by multiplying the cooperation with them, with these consumers will easily obtain the services needed.

scholarly journals The Effect of the Maqashid Sharia Index, Company Size, and Company Age on Islamic Social Reporting

2020 ◽  
Vol 11 (2) ◽  
pp. 117-132
Author(s):  
Vivi Nor Khoiriyah ◽  
Kautsar Riza Salman
Keyword(s):  
Statistical Analysis ◽  
Empirical Evidence ◽  
Partial Least Square ◽  
Least Square ◽  
Social Reporting ◽  
Company Size ◽  
Social Functions ◽  
Analysis Technique ◽  
Least Square Approach ◽  
Positive Effect

Islamic social reporting is the application of social functions that are based on sharia provisions. It does not only help the Muslims in deciding but also helps companies to fulfill their obligations to God and the community. This study aims to obtain empirical evidence on the influence of maqashid sharia index, company size, and company age on Islamic social reporting and the example is the 11 sharia banks in Indonesia. This study takes about 4 years (2015-2018) and the analysis technique was a descriptive and statistical analysis. Statistical analysis uses the Partial Least Square approach (Smartpls version 3.0) and the result is indicated that the maqashid sharia index, company size, and company age have a positive effect on Islamic social reporting. This study empirically proves that a sharia bank that is able to express the maqashid sharia index well then has good Islamic social reporting disclosure. The sharia banks that have high total assets and income tends to make an extensive Islamic social reporting disclosures because there are also more sources of funds used to make disclosures. The longer sharia bank is established, the higher level of Islamic social reporting disclosure.

scholarly journals PENGARUH PEMBERDAYAAN MASYARAKAT TERHADAP COMMUNITY BASED TOURISM DAN KESEJAHTERAAN MASYARAKAT PADA CEKING RICE TERRACE, TEGALLALANG

2021 ◽  
pp. 674
Author(s):  
Adi Suryawan ◽  
Made Suyana Utama
Keyword(s):  
Structural Equation ◽  
Simple Random Sampling ◽  
Equation Model ◽  
Community Empowerment ◽  
Partial Least Square ◽  
Least Square ◽  
Tourist Attraction ◽  
Community Based ◽  
Analysis Technique ◽  
Positive Effect

This study aims to determine the effect of community empowerment on community based tourism (CBT) and community welfare at the Ceking Rice Terrace tourist attraction, Tegallalang, Gianyar. The sample of this study were 88 people through simple random sampling. The data collection method used was questionnaire distribution. The data analysis technique used is the Structural Equation Model (SEM) with the Partial Least Square (PLS) approach. The results showed that community empowerment had a positive effect on CBT and community welfare, community empowerment and CBT had a positive effect on community welfare, and CBT was able to positively mediate the effect of empowerment on community welfare. Community empowerment should be further improved because there are still many people who do not participate in the development of tourist objects, especially Ceking Rice Terrace, which causes economic disparities in Tegallalang Village and there are still people who do not have a job, or in other words, the welfare of the community has not yet been realized.

scholarly journals Persepsi Auditor atas Konflik Kepentingan dan Perburuan Rente dalam Mendeteksi Indikasi Fraud

Akuntabilitas ◽  
2021 ◽  
Vol 14 (2) ◽  
pp. 255-268
Author(s):  
Natasha Priscilla Silooy ◽  
Novita Novita
Keyword(s):  
Conflict Of Interest ◽  
Quantitative Research ◽  
Conflicts Of Interest ◽  
Least Square Method ◽  
Rent Seeking ◽  
Partial Least Square ◽  
Least Square ◽  
Primary Data ◽  
Accounting Firms ◽  
Analysis Technique

This study aims to prove that conflict of interest and rent seeking have a positive effect on indications of fraud based on the auditor’s perception. Indications of fraud in this study using the theory of fraud pentagon which consists of pressure, rationalization, opportunity, capability, and arrogance. Furthermore, conflicts of interest are seen from personal, relational, cultural, and structural indicators. While the indicators of rent seeking are seen from working capital, debt, corporate immunity, creative accounting, and corporate governance. This research is quantitative research using primary data. The population in this study are auditors who work in public accounting firms. The research sample consisted of 100 samples and was obtained using non-probability sampling and incidental sampling methods. The data analysis technique used the Partial Least Square method which consisted of descriptive and verification analysis. The results of the study show that conflicts of interest and rent seeking have a positive and significant effect on indications of fraud. The results of this study support the fraud pentagon theory that conflict-of-interest activities and rent seeking have an influence on indications of fraud.How to Cite: Silooy, N. P., & Novita. (2021). Persepsi Auditor atas Konflik Kepentingan dan Perburuan Rente dalam Mendeteksi Indikasi Fraud. Akuntabilitas: Jurnal Ilmu Akuntansi, 14(2), 255-268.

scholarly journals Organizational culture as moderating the influence of internal control and community participation on fraud prevention in village fund management during the COVID-19 pandemic

2021 ◽  
Vol 6 ◽  
Author(s):  
I Made Yoga Darma Putra ◽  
Ni Ketut Rasmini ◽  
Gayatri Gayatri ◽  
Ni Made Dwi Ratnadi
Keyword(s):  
Organizational Culture ◽  
Community Participation ◽  
Internal Control ◽  
Partial Least Square ◽  
Least Square ◽  
Fraud Prevention ◽  
Cash Assistance ◽  
Analysis Technique ◽  
Positive Effect ◽  
Pls Method

The purpose of this study was to examine organizational culture in moderating the influence of internal control and community participation on fraud prevention in managing village funds during the covid-19 pandemic. The sample of this study was 27 villages in the province of Bali with 3 villages in each district/city having the highest Village Fund Direct Cash Assistance, so that there were 161 respondents. Data collected using a questionnaire. The data analysis technique used the Partial Least Square (PLS) method. Results show that internal control and community participation have a positive effect on preventing fraud in managing village funds during the Covid-19 pandemic. The results also show that organizational culture strengthens the influence of internal control and community participation on fraud prevention in managing village funds during the Covid-19 pandemic. This shows that the better internal control, and community participation which is strengthened by organizational culture, the prevention of fraud in the management of village funds during the covid-19 pandemic will be better.

Sign in / Sign up

Export Citation Format

Share Document