scholarly journals Organizational culture transformation model: Towards a high performance organization

2021 ◽  
Vol 14 (1) ◽  
pp. 25
Author(s):  
Asier Ipinazar ◽  
Enara Zarrabeitia ◽  
Rosa Maria Rio Belver ◽  
Itziar Martinez de Alegría
Keyword(s):  
Organizational Culture ◽  
Work Environment ◽  
High Performance ◽  
Design Methodology ◽  
Transformation Model ◽  
Reference Framework ◽  
Culture Transformation ◽  
Initial Hypothesis ◽  
Definition Of ◽  
High Performance Organization

Purpose: The main objective of this research is to design an Organizational Culture Transformation Model (OCTM) prototype, in order to enable a High Performance Organization (HPO).Design/methodology/approach: There are three main processes involved in the methodology. Two of them, the definition of the main OCTM work elements as an initial hypothesis based on a work environment approach and the scientific visualization of the key Organizational Culture research hubs through the analysis of the main topics in research publications, flow in parallel. Subsequently, at a certain point, both of these merge in a third process, the OCTM prototype definition. This last process, will deliver the Organizational Culture Transformation Model prototype, which essentially constitutes the main objective of the study.Findings: As result of the methodology, an Organizational Culture Transformation Model prototype has been developed.Originality/value: The resulting model will serve as a reference framework for those companies that wish to conduct an in-depth re-structuring of their operations, focusing it on their human capital.

scholarly journals Increasing customer loyalty and customer intimacy by improving the behavior of employees

2016 ◽  
Vol 9 (4) ◽  
pp. 492-510 ◽  
Author(s):  
André de Waal ◽  
Béatrice van der Heijden
Keyword(s):  
Customer Loyalty ◽  
High Performance ◽  
Design Methodology ◽  
Behavioral Factors ◽  
Content Type ◽  
Validated Questionnaire ◽  
Excellent Service ◽  
Item List ◽  
Customer Intimacy ◽  
High Performance Organization

Purpose One of the most important characteristics of high-performance organizations is that these organizations always aim at servicing their customers as best as possible. In practice, this means that the employees of these organizations have to behave toward customers in such a way that these customers are not only fully satisfied but also become loyal to the organization. The purpose of this paper is to look at the concrete behaviors that are needed to create this customer loyalty. Design/methodology/approach From a literature review the items that potentially are of influence on creating customer loyalty and customer intimacy were identified, based on a previous validated questionnaire while adding additional items. These items were subsequently validated in practice with a questionnaire distributed among people who are in daily life regular customers of organizations. Findings The research results show that there are eight behavioral factors of importance to create customer loyalty and customer intimacy: first, service quality delivered by employees; second, capability of employees to deliver high quality; third, empathy of employees toward customers’ wishes and needs; fourth, understanding of employees of customers’ needs; fifth, responsiveness of employees toward the needs of customers; sixth, courtesy of employees toward customers; seventh, service manner of employees; and finally, trust customers place in employees. Research limitations/implications The implication of this research is that, now that the behavioral factors are known, an organization can make sure its employees focus on displaying these behaviors toward customers consistently over time, in order to make sure customers will experience the organization as a high-performance organization and will feel loyalty toward the organization. Originality/value The research described in this paper adds to the literature in the sense that it encompasses previous research into once item list and specifically looks at behaviors that create excellent service and thereby customer loyalty and customer intimacy, both concepts that go beyond the much researched topic of customer satisfaction.

Advancing the multidimensional approach to family business professionalization

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Gülçin Polat
Keyword(s):  
Organizational Structure ◽  
Work Environment ◽  
Family Business ◽  
Design Methodology ◽  
Family Firms ◽  
Academic Research ◽  
Multidimensional Approach ◽  
Content Type ◽  
Multidimensional Construct ◽  
Definition Of

PurposeAlthough it has been implicitly or explicitly assumed that family business professionalization is indeed a multidimensional construct, there has been a tendency to confine it to the employment of nonfamily managers and delegating authority in academic research. Dekker et al. (2013) have made an impressive work in untangling the multidimensional structure of family business professionalization. This paper aims to introduce a more comprehensive multidimensional approach and a framework to understand and study family business professionalization by identifying additional dimensions.Design/methodology/approachThe conceptual framework relies on insights derived from the literature on family business professionalization, occupational professionalism and organizational professionalism to reveal the broader multidimensionality of family business professionalization.FindingsThe proposed framework extends the definition of family business professionalization and offers additional dimensions which were grouped under five overarching headings: professionalization of management, professionalization of organizational structure, processes and operations, professionalization of family's relationship with business, professionalization of employees and professionalization of work environment and culture.Originality/valueThis paper contributes to the literature by providing a wider approach for the understanding of family business professionalization. It presents a new way of thinking about family business professionalization, underlining the importance of employees and organizational culture for the professionalization process in family firms.

scholarly journals Organizational Culture and Spirituality Workplace: Empirical Study of Influence of Organizational Culture and Spirituality Workplace

2018 ◽  
Vol 73 ◽  
pp. 11017 ◽  
Author(s):  
Rolland Epafras Fanggidae
Keyword(s):  
Organizational Culture ◽  
Empirical Study ◽  
Human Resources ◽  
Work Environment ◽  
Empirical Studies ◽  
Simple Random Sampling ◽  
Work Attitudes ◽  
Linear Regression Method ◽  
Definition Of ◽  
The Relationship

In today’s organizations, Human Resources is one of the important driving factor. By creating a humanistic work environment, employees are more creative and have a passion to do the job. In order to improve the quality and quantity of human resources needs to the strategy of the organization. One of the strategies that can be undertaken by the organization is the psychic and spiritual fulfillment of employees in order to create a work environment that is humane. Spirituality is not about the workplace as religious practices are organized and not on God or theology. In this study proposes a theory Spirituality workplace, through a review of the literature and empirical study shows the definition of spirituality, the effects on work attitudes, as well as clarify the link spirituality and culture of the organization. This research is done through empirical studies related link workplace spirituality and organizational culture on college lecturer in East Nusa Tenggara (NTT)-Indonesia. Data were collected through a survey with simple random sampling proportional and involve ± 320 Lecturer Private college as respondents. Data analysis techniques with linear regression method using SPSS 23 determines the relationship between Organizational Culture and Spirituality workplace.

The employee survey: benefits, problems in practice, and the relation with the high performance organization

2014 ◽  
Vol 13 (6) ◽  
pp. 227-232 ◽  
Author(s):  
André de Waal
Keyword(s):  
High Performance ◽  
Design Methodology ◽  
Employee Survey ◽  
Content Type ◽  
Non Profit ◽  
The Past ◽  
Management Techniques ◽  
Complementary Techniques ◽  
High Performance Organization

Purpose – The purpose of this article is to discuss the role of the employee in the high performance organization. One of the management techniques which has gained much popularity the past 15 years is the employee satisfaction survey. Many organizations, both profit and non-profit, use a yearly questionnaire, which measures the satisfaction of employees with all sorts of things in the organization. Yet recently, dissenting opinions can be heard that are critical of what they call “the yearly employee survey ritual”. The criticism focuses on the results of the survey which are not dealt with adequately so that the employee survey gradually has become a dissatisfier for employees. Another phenomenon is that organizations that are considering to conduct a high performance organization (HPO) diagnosis renounce this using the justification that “we are already doing an employee survey.” Design/methodology/approach – In this article the purpose of the employee survey, its advantages, its problems in practice and its relation with the HPO Framework are discussed. Findings – It is shown how the employee survey can be improved. In addition, its is shown that the employee survey and the HPO Framework are two different but complementary techniques that can and should be used in conjunction with each other. Originality/value – This article is one of the first to discuss the relation between two important management improvement techniques: the employee survey and the HPO framework.

scholarly journals The Relationship between Organizational Culture and Innovative Work Behavior for Sports Services in Tourism Enterprises

2016 ◽  
Vol 69 (1) ◽  
pp. 53-64 ◽  
Author(s):  
Ersin Eskiler ◽  
Summani Ekici ◽  
Fikret Soyer ◽  
Ihsan Sari
Keyword(s):  
Organizational Culture ◽  
High Performance ◽  
Stepwise Regression ◽  
Work Behavior ◽  
Innovative Behavior ◽  
Innovative Work Behavior ◽  
Innovative Work ◽  
Tourism Enterprises ◽  
High Performance Organization ◽  
The Relationship

AbstractThe innovative behavior of individuals in the workplace is the foundation of any high-performance organization, and thus a study on the factors that motivate or enable individuals’ innovative behavior is critical (Scott, & Bruce, 1994). Therefore, the aim of this research was to find the relationship between organizational culture and innovative work behavior (IWB) in tourism enterprises that market sports services. Considering the fact that IWB is crucial for tourism enterprises, exploring the factors that influence IWB could be beneficial. Correlation analysis revealed that IWB was found to be significantly correlating with cooperativeness (r=0.442, p<0.05), innovativeness (r=0.510, p<0.05), consistency (r=0.522, p<0.05), and effectiveness (r=0.554, p<0.05). Additionally, stepwise regression analysis, which was conducted to discover whether organizational culture predicts IWB, showed a significant model: F(2-131)=33.775, p<0.05. The model explained 33% of the variance in IWB (Adjusted R2=0.33). In general, our findings suggest that there is a relationship between organizational culture and IWB and that organizational culture significantly predicts IWB. As IWB is crucial for the enhanced performance and success of any organization, organizational culture should be organized in order to encourage employees in terms of IWB.

Longitudinal research into the effects of the high performance organisation framework

2018 ◽  
Vol 67 (6) ◽  
pp. 985-999 ◽  
Author(s):  
André de Waal ◽  
Jeroen de Haas
Keyword(s):  
High Performance ◽  
Design Methodology ◽  
Longitudinal Research ◽  
Performance Models ◽  
Content Type ◽  
The Past ◽  
Effective Performance ◽  
Organizational Results ◽  
High Performance Organization ◽  
Over Time

Purpose Many models for designing a high-performance organization (HPO) have been proposed in the past decades. However, not much information can be found in the extant literature on whether these models actually improve the results of an organization over time in a sustainable manner. The purpose of this paper is to evaluate whether de Waal’s (2012) HPO framework does help organizations increase their performance in a sustainable manner. Design/methodology/approach De Waal’s HPO framework was applied at Nader & Ebrahim S/O Hassan (NEH), a Philippine banana producer and exporter. In 2013, a first HPO diagnosis was conducted, in which the HPO status and possible improvements were identified. This application entailed conducting a questionnaire, holding interviews, and organizing a feedback workshop with management and employees. The aim was to identify possible improvements which the organization could implement in order to achieve high performance. Subsequently, NEH started to work on these improvements, and in 2015, a second diagnosis followed. Findings The second HPO diagnosis showed that both NEH’s HPO scores and organizational results had gone up considerably. The research results also showed which of the interventions, which NEH applied during working on the improvements, were most effective. Originality/value Virtually all of the HPO frameworks and models described in the literature have not been tested scientifically on their effectiveness. Thus, the research into the workings and effectiveness of de Waal’s framework belongs to an exclusive and limited set of longitudinal research studies which actually brings the study of effective performance models further.

The high performance organization: proposed definition and measurement of its performance

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
André de Waal
Keyword(s):  
Organizational Performance ◽  
High Performance ◽  
Peer Group ◽  
Research Question ◽  
General Definition ◽  
Common Denominator ◽  
Content Type ◽  
Definition Of ◽  
High Performance Organization ◽  
First Time

Purpose The purpose of this paper is to arrive at a general definition of an HPO and a (practical) way to measure an HPO. Managers are looking for techniques to strengthen their organizations in a way that they cannot only cope with threats but could also quickly take advantage of opportunities, and thus, grow and thrive. The academic and especially the practitioner fields reacted on this “thirst for high performance knowledge” with a plethora of books and articles on the topic of high performance organizations (HPOs). These publications each came with their own description and measurement of HPOs, which created a lot of confusion among practitioners. Design/methodology/approach In this study the following reserach question is answered: how can an HPO be defined and its performance measured? So that with the answer, this paper can take away the aforementioned confusion. This paper does this by conducting an extensive systematic review of the literature on HPO, after which this paper synthesizes the findings into a proposal on how to define and measure the HPO. Findings This paper was able to obtain from the literature a list of definitions and measurements for an HPO. The common denominator in these definitions and measurements turned out to be respondents given their opinion on the effects of the organizational practices they apply on organizational performance vis-à-vis that of competitors. This paper concluded therefore that an HPO should be defined and measured relative to competitors and should be based on the perception of managers and employees of the organization: An HPO is an organization that achieves results that are better than those of its peer group over a longer period of time. Research limitations/implications With the answer on the research question, this paper fills the current gap in the definition and measurement literature on HPOs, and thus, has moved the research into HPOs forward, as researchers can use these research results in their future studies on high performance and HPOs. Originality/value Although there is a plethora of literature on high performance and HPOs no univocal definition and measurement of the HPO can be found. This study provides for the first time an academically well-founded definition and measurement method.

Organizational culture empowering nurses an residents in nursing homes

2020 ◽  
Vol 7 (10) ◽  
pp. 590-611
Author(s):  
Astrid Herold-Majumdar ◽  
Pavo Marijic ◽  
Renate Stemmer
Keyword(s):  
Organizational Culture ◽  
Theoretical Model ◽  
Work Environment ◽  
Quantitative Research ◽  
Design Methodology ◽  
Intervention Program ◽  
Structured Interviews ◽  
Group Discussions ◽  
Qualitative And Quantitative ◽  
Before And After

Purpose. If nurses should respect resident´s autonomy, nurses themselves must experience empowerment and respect for their own autonomy in the work environment. The purpose of this study is to get a deeper understanding of nurses’ perception of their own empowerment in the organization’s culture during an intervention program for strengthening autonomy. Design/methodology/approach. Guided semi-structured interviews and moderated group discussions were conducted before and after the intervention. A structured and evaluative content analysis of the text material were performed. Findings. In total 73 nurses and nurse aids working at frontline with the residents were voluntarily included into the study. New categories for nurses’ perceived empowerment and organizational culture could be derived from the text material. Originality/value. The study’s results deliver a theoretical model with a sophisticated system of categories for organizational culture as perceived by nurses that can be used for further qualitative and quantitative research and for a sustainable organization development. 

High performance stakeholder management: what is needed?

2020 ◽  
Vol 24 (3) ◽  
pp. 367-376
Author(s):  
Joop Remme ◽  
André de Waal
Keyword(s):  
High Performance ◽  
Design Methodology ◽  
Stakeholder Management ◽  
Internal Quality ◽  
Content Type ◽  
Stakeholder Relationships ◽  
External Relations ◽  
Organizational Consequences ◽  
High Performance Organization

Purpose Stakeholder management is often primarily seen as maintaining external relations. However, it also has specific consequences for the internal processes of an organization and the behavior of its people. The authors argue that an organization that is meeting the standards of the high-performance organization (HPO) is able to effectively maintain valuable relationships with its stakeholders. The authors discuss in this paper how high-performance stakeholder management can be achieved and applied to stakeholder relationships. Design/methodology/approach Based on a discussion of the stakeholder management and the HPO framework concepts the authors show that good stakeholder management requires strong communication and dialogue within an organization, which in turn requires a strong internal organization, which the HPO framework can offer. This paper is written from the assumption that the two theories reinforce each other in their aims and methodologies. This argument is based on a case study. Findings The authors illustrate the argument with the application of both concepts at a case company. The case study makes clear that an organization that develops stakeholder management will be wise to examine its own internal quality and strength, using the HPO framework. If the organization views the information that comes from stakeholder management as very valuable, then internal organizational consequences must follow. Originality/value The concepts of stakeholder management and HPO Framework have not been connected before, neither in a theoretical nor a practical way. This offers the opportunity for theorists to further deepen the connection between the two, and practitioners to benefit from strengthening their stakeholder management.

Applicability of the high-performance organization framework in the diamond industry value chain

2014 ◽  
Vol 7 (1) ◽  
pp. 30-48 ◽  
Author(s):  
André de Waal ◽  
Ruben Orij ◽  
Jantien Rosman ◽  
Marijke Zevenbergen
Keyword(s):  
Value Chain ◽  
High Performance ◽  
Design Methodology ◽  
Content Type ◽  
Research Results ◽  
New Methods ◽  
Industry Value Chain ◽  
Management Literature ◽  
Organization Framework ◽  
High Performance Organization

Purpose – The diamond industry used to be a stable sector. However, the market for diamonds is changing rapidly due various developments, putting margins in the entire diamond industry under severe pressure. Consequently diamond retailers have begun to search for new methods that could help them improve their performance. This paper aims to evaluate whether the high-performance organization (HPO) framework can be used to help diamond retailers achieve better results. Design/methodology/approach – The HPO framework was applied at two actors in the diamond industry value chain, a dealer and an intermediate, in order to identify the HPO factors that most influence the results of these companies. Special attention was paid to the matching of the characteristics of the HPO framework and the characteristics influencing the success of partnerships. Findings – The research results show that the HPO framework can be used to identify the improvements needed to increase the level of performance of all players in the diamond industry value chain. Originality/value – The results of this study fill a gap in current academic and management literature on the diamond industry as little research has been done into the factors that cause sustainable high performance in this sector. The results can also be used by managers of diamond retailers to increase company results and to cooperate more closely in the diamond industry value chain.

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