scholarly journals QUALITY CREDIT EVALUATION IN THE INTERNET COMPANY: A SYSTEM BASED ON THE ANALYTIC HIERARCHY PROCESS

2020 ◽  
Vol 21 (2) ◽  
pp. 344-372 ◽  
Author(s):  
Jing Yang ◽  
Luis G. Vargas ◽  
Xiang Jin ◽  
Lijun Zhou
Keyword(s):  
Analytic Hierarchy Process ◽  
Evaluation System ◽  
Analytic Hierarchy ◽  
Business World ◽  
Credit Evaluation ◽  
Pyramid Model ◽  
Qualification Rate ◽  
Hierarchy Process ◽  
Credit Evaluation System ◽  
Internet Companies

Quality credit has attracted considerable interest in both academia and business world in recent years in China. This study aims to discuss the development of quality credit evaluation system, and then based on an Analytic Hierarchy Process (AHP) to construct an evaluation system for Internet companies. Firstly, the quality credit evaluation three-level pyramid model for Internet companies has been established, including the willingness of quality credit, the ability of quality credit, and the basis of quality credit. Secondly, priorities of the criteria and sub-criteria are assigned and identified by the AHP with 12 experts those who are representatives from Internet companies, research experts, and government staffs. Finally, several US Internet companies are evaluated by using this evaluation system, and practical suggestions are provided for the future based on data evaluation results. This paper finds that in the criteria of quality credit evaluation system, the most significant indicators are credit records and quality of product, while qualification rate of product supervise, operating legitimacy and quality accident are the most primary indicators in the sub-criteria level.

An Evaluation System for IT Outsourcing Customer Satisfaction Using the Analytic Hierarchy Process

2008 ◽  
pp. 1219-1235
Author(s):  
Yong Ki Yoon ◽  
Kun Shin Im
Keyword(s):  
Customer Satisfaction ◽  
Analytic Hierarchy Process ◽  
Evaluation System ◽  
It Outsourcing ◽  
Analytic Hierarchy ◽  
Literature Reviews ◽  
Customer Satisfaction Evaluation ◽  
Satisfaction Evaluation ◽  
Hierarchy Process

Many companies recently have been choosing information technology (IT) outsourcing in response to complicated information systems and various internal requirements. In order to monitor and maintain a high quality of IT outsourcing vendors’ services, it is necessary to develop a system to evaluate IT outsourcing customer satisfaction. The system can be used as a tool for choosing IT outsourcing providers. Through the literature reviews and expert interviews, we propose the evaluation system of the IT outsourcing customer satisfaction. Using AHP (analytic hierarchy process) technique, attributes associated with customer satisfaction in IT outsourcing environments are then rated in terms of their importance. The customer satisfaction evaluation system is applied to IT outsourcing service receivers in Korea to demonstrate its practical implications.

The Entropy Weight Fuzzy Comprehensive Evaluation of Green Logistics Cost Management

2013 ◽  
Vol 397-400 ◽  
pp. 2667-2671 ◽  
Author(s):  
Hai Dong ◽  
Sheng Nv Wang
Keyword(s):  
Analytic Hierarchy Process ◽  
Evaluation System ◽  
Cost Management ◽  
Fuzzy Analytic Hierarchy Process ◽  
Green Logistics ◽  
Entropy Weight ◽  
Cost Index ◽  
Analytic Hierarchy ◽  
Logistics Cost ◽  
Hierarchy Process

For green logistics, entropy fuzzy analytic hierarchy process is applied to evaluate its cost management. Firstly, based on the theory of environment resources value, the composition of green logistics cost is put forward. Then, a green logistics costs management evaluation system is established. Based on the dynamic uncertainty of environment cost index, entropy fuzzy analytic hierarchy process is applied to evaluate it. Finally, the entropy weight fuzzy analytic hierarchy process is reasonable and effective for green logistics cost management by numerical examples.

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