IT incidents management systems in the practice of e. business processes

2010 ◽  
Author(s):  
Artūras Mažeika ◽  
Vilma Misiūnaitė ◽  
Kristina Miliūtė ◽  
Rimantas Petrauskas
Keyword(s):  
Business Processes ◽  
Management Systems

Design and Realisation of Scalable Business Process Management Systems for Deployment in the Cloud

2021 ◽  
Vol 12 (4) ◽  
pp. 1-26
Author(s):  
Chun Ouyang ◽  
Michael Adams ◽  
Arthur H. M. Ter Hofstede ◽  
Yang Yu
Keyword(s):  
Load Balancing ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Management Systems ◽  
User Demand ◽  
Process Engine ◽  
Automated Support ◽  
Dynamic Execution

Business Process Management Systems ( BPMSs ) provide automated support for the execution of business processes in modern organisations. With the emergence of cloud computing, BPMS deployment considerations are shifting from traditional on-premise models to the Software-as-a-Service ( SaaS ) paradigm, aiming at delivering Business Process Automation as a Service. However, scaling up a traditional BPMS to cope with simultaneous demand from multiple organisations in the cloud is challenging, since its underlying system architecture has been designed to serve a single organisation with a single process engine. Moreover, the complexity in addressing both the dynamic execution environment and the elasticity requirements of users impose further challenges to deploying a traditional BPMS in the cloud. A typical SaaS often deploys multiple instances of its core applications and distributes workload to these application instances via load balancing. But, for stateful and often long-running process instances, standard stateless load balancing strategies are inadequate. In this article, we propose a conceptual design of BPMS capable of addressing dynamically varying demands of end users in the cloud, and present a prototypical implementation using an open source traditional BPMS platform. Both the design and system realisation offer focused strategies on achieving scalability and demonstrates the system capabilities for supporting both upscaling, to address large volumes of user demand or workload, and downscaling, to release underutilised computing resources, in a cloud environment.

Analysis of the Possibility to Implement the Transics System and GBOX Assist Systems in a Selected Company

2017 ◽  
pp. 303-315
Author(s):  
Remigiusz Kozlowski ◽  
Petre Iltchev ◽  
Anna Palczewska ◽  
Klaudia Pilichowska ◽  
Michał Marczak
Keyword(s):  
Data Analysis ◽  
Return On Investment ◽  
Business Processes ◽  
Management Systems ◽  
Fleet Management ◽  
Company Performance ◽  
It Infrastructure ◽  
Transport Management

The aim of this chapter is to present the implementation of a fleet management systems (FMS) in selected transport companies. Transport management systems (TMS) / FMS evolve as a result of developing novel functionalities. The greatest challenge is TMS integration within the existing IT infrastructure of the company. Calculating return on investment (ROI) based on data analysis is important to select the optimum FMS. During the implementation of an FMS, of importance is to adapt the system to the business processes and train the employees in software usage. The architecture of an FMS affects the process of its implementation. Its implementation has many benefits and greatly improves company performance, including profitability.

The Integration of Safety, Environmental and Quality Management Systems

2005 ◽  
pp. 304-316
Author(s):  
Werner Strauss ◽  
Klaus-Dieter Herrmann ◽  
Christoph Roenick
Keyword(s):  
Quality Management ◽  
Occupational Health ◽  
Environmental Protection ◽  
Business Processes ◽  
Health And Safety ◽  
Occupational Health And Safety ◽  
Management Systems ◽  
Quality Management Systems ◽  
The Future ◽  
Legal Security

This chapter will show how the demands on safety, environmental and quality management systems and their implementation into IT solutions have changed over the years and how such systems may appear in the future. Tangible business processes from the areas of occupational health and safety and environmental protection are described and a solution shown as to how these can be dealt with in a task-related way. Furthermore, there will be shown the connection between these business processes and the relevant legislation and the special benefits pertaining to legal security. Following this we describe how the linking of IT systems mentioned with scientific management systems with the primary processes of the company can be arranged. We also provide a look at the benefits arising from using such systems. The chapter concludes with a critical look at the future distribution and use of such integrated, process-oriented and legally based management systems. This chapter is particularly directed to companies that have set the carrying out of the material-related legal requirements and cost reduction through thought-out product use as a corporate objective. The concept of a networked corporate occupational health and safety and environmental protection information system and its implementation as a standard product will be introduced. Core components include basic data maintenance, modules for supporting decentralised specialised tasks and an efficient reporting system used at all locations and linked to an intranet.

Developing and Maintaining Knowledge Management Systems for Dynamic, Complex Domains

2011 ◽  
pp. 203-229 ◽  
Author(s):  
Lisa J. Burnell ◽  
John W. Priest ◽  
John R. Durrett
Keyword(s):  
Knowledge Management ◽  
Business Processes ◽  
Systems Development ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Agent Architectures ◽  
Knowledge Resources ◽  
Knowledge Based ◽  
Development Processes

An effective knowledge-based organization is one that correctly captures, shares, applies and maintains its knowledge resources to achieve its goals. Knowledge Management Systems (KMS) enable such resources and business processes to be automated and are especially important for environments with dynamic and complex domains. This chapter discusses the appropriate tools, methods, architectural issues and development processes for KMS, including the application of Organizational Theory, knowledge-representation methods and agent architectures. Details for systems development of KMS are provided and illustrated with a case study from the domain of university advising.

Integrating Mobile Technologies in Enterprise Architecture with a Focus on Global Supply Chain Management Systems

2010 ◽  
pp. 303-324
Author(s):  
Bhuvan Unhelkar ◽  
Ming-Chien Wu ◽  
Abbass Ghanbary
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Enterprise Architecture ◽  
Business Processes ◽  
Enterprise Application Integration ◽  
Mobile Technologies ◽  
Management Systems ◽  
Information And Communications Technologies ◽  
Chain Management ◽  
Enterprise Application

This chapter investigates opportunities to integrate mobile technologies within an organization’s enterprise architecture (EA), with an emphasis on supply chain management (SCM) systems. These SCM systems exist within the overall EA of the business. SCM systems are further influenced by the increasing modern-day need for information and communications technologies (ICTs) within a business, to bring together all of its disparate applications. The resultant enterprise application integration (EAI) also stands to benefit immensely from the incorporation of mobile technologies within it. Traditionally, supply chain management systems have involved management of the flows of material, information, and finances in a complex web of networks that include suppliers, manufacturers, distributors, retailers, and customers. Thus, these traditional supply chain management systems have a great need for integration under the umbrella of EAI. Mobile technologies can provide time and location independence to these EAIs in terms of information in the supply chain systems, creating the possibility of multiple business processes that traverse diverse geographical regions. This chapter, based on the research conducted by the authors at the University of Western Sydney, discusses the opportunities that arise in supply chain management systems due to the time and location independence offered by mobility, and the resultant advantages and limitations of such integration to the business.

Integrating Mobile Technologies in Enterprise Architecture with a Focus on Global Supply Chain Management Systems

2011 ◽  
pp. 1012-1033
Author(s):  
Bhuvan Unhelkar ◽  
Ming-Chien Wu ◽  
Abbass Ghanbary
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Enterprise Architecture ◽  
Business Processes ◽  
Enterprise Application Integration ◽  
Mobile Technologies ◽  
Management Systems ◽  
Information And Communications Technologies ◽  
Chain Management ◽  
Enterprise Application

This chapter investigates opportunities to integrate mobile technologies within an organization’s enterprise architecture (EA), with an emphasis on supply chain management (SCM) systems. These SCM systems exist within the overall EA of the business. SCM systems are further influenced by the increasing modern-day need for information and communications technologies (ICTs) within a business, to bring together all of its disparate applications. The resultant enterprise application integration (EAI) also stands to benefit immensely from the incorporation of mobile technologies within it. Traditionally, supply chain management systems have involved management of the flows of material, information, and finances in a complex web of networks that include suppliers, manufacturers, distributors, retailers, and customers. Thus, these traditional supply chain management systems have a great need for integration under the umbrella of EAI. Mobile technologies can provide time and location independence to these EAIs in terms of information in the supply chain systems, creating the possibility of multiple business processes that traverse diverse geographical regions. This chapter, based on the research conducted by the authors at the University of Western Sydney, discusses the opportunities that arise in supply chain management systems due to the time and location independence offered by mobility, and the resultant advantages and limitations of such integration to the business.

Using SA for SAM Applications and Design

2011 ◽  
pp. 258-279
Author(s):  
Mahesh Sarma ◽  
David C. Yen
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Management System ◽  
Business Processes ◽  
Management Systems ◽  
Chain Management ◽  
Competitive Position ◽  
Trading Partners ◽  
Supply Chain Management System ◽  
A Company

In order to maintain a competitive position in today’s marketplace, companies must demand a greater level of enterprise ef?ciency. In today’s rapidly changing market, experts argue that it is no longer about becoming a powerhouse but simply about remaining competitive. That is why automating and linking the supply chain has become so imperative. Supply chain management systems link all of the company’s customers, suppliers, factories, warehouses, distributors, carriers, and trading partners. These systems integrate all the key business processes across the supply chain of a company. This chapter explains the objectives of sup-ply chain management and how SAP’s supply chain management system helps companies ful?ll these objectives.

Developing and Maintaining Knowledge Management Systems for Dynamic, Complex Domains

2011 ◽  
pp. 571-592
Author(s):  
Lisa J. Burnell ◽  
John W. Priest ◽  
John R. Durrett
Keyword(s):  
Knowledge Management ◽  
Business Processes ◽  
Systems Development ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Agent Architectures ◽  
Knowledge Resources ◽  
Knowledge Based ◽  
Development Processes

An effective knowledge-based organization is one that correctly captures, shares, applies and maintains its knowledge resources to achieve its goals. Knowledge Management Systems (KMS) enable such resources and business processes to be automated and are especially important for environments with dynamic and complex domains. This chapter discusses the appropriate tools, methods, architectural issues and development processes for KMS, including the application of Organizational Theory, knowledge-representation methods and agent architectures. Details for systems development of KMS are provided and illustrated with a case study from the domain of university advising.

Sustaining Healthcare Through Waste Elimination

2011 ◽  
Vol 6 (4) ◽  
pp. 1-22 ◽  
Author(s):  
Sharie L. Falan ◽  
Bernard Han ◽  
Linda H. Zoeller ◽  
J. Michael Tarn ◽  
Donna M. Roach
Keyword(s):  
Business Processes ◽  
Health Expenditures ◽  
Healthcare Management ◽  
Management Systems ◽  
Healthcare Waste ◽  
Key Factor ◽  
Research Findings ◽  
Efficient Information ◽  
Effective Use ◽  
Domestic Products

The growth in U.S. national health expenditures (NHE) has continuously outpaced its Gross Domestic Products (GDP) growth since 1997 and this trend will continue with a 2.1% annual gap for the next decade (RAND, 2010). This nonstop healthcare cost increase make healthcare one of the most urgent issues in USA. Concurred by this study, the key factor that drives up the healthcare costs is waste. In this paper, a taxonomy on the root causes of healthcare waste is developed with a corroboration on why healthcare waste could be eliminated through effective use of health information technology (HIT). Furthermore, real world cases are used to highlight the research findings that waste can be avoided by: (a) recognizing the precursor of each potential waste, (b) examining business processes using defined detection criteria, and (c) implementing HIT systems that support efficient information sharing among all healthcare stakeholders. Finally, recommendations for implementing IT enabled healthcare management systems are presented.

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