“A STUDY ON ASSESSMENT OF THE QUALITY MANAGEMENT TECHNIQUES IN HIGHER EDUCTION”

2021 ◽  
Vol 8 (7) ◽  
Keyword(s):  
Quality Management ◽  
Management Techniques ◽  
Higher Eduction

The use of quality management techniques and tools: an examination of some key issues

1998 ◽  
Vol 16 (4/5/6) ◽  
pp. 305 ◽  
Author(s):  
Barrie Dale ◽  
Ruth Boaden ◽  
Mark Wilcox ◽  
Ruth McQuater
Keyword(s):  
Quality Management ◽  
Key Issues ◽  
Management Techniques

Developing and validating a total quality management model for healthcare organisations

2015 ◽  
Vol 27 (5) ◽  
pp. 544-564 ◽  
Author(s):  
Ali Mohammad Mosadeghrad
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Quality Management System ◽  
Customer Management ◽  
Successful Implementation ◽  
Management Support ◽  
Total Quality ◽  
Content Type ◽  
Validated Questionnaire ◽  
Management Techniques

Purpose – The purpose of this paper is to develop a total quality management (TQM) model for healthcare organisations and validate it using a sample of Iranian healthcare organisations. Design/methodology/approach – A validated questionnaire was used to collect data from all healthcare organisations that implemented TQM in Isfahan province, Iran. Findings – Using the proposed model, TQM implementation was measured in healthcare organisations. The level of TQM success in Isfahan healthcare organisations was medium. The highest score was achieved in the dimension of “customer management”, followed by “leadership” and “employee management”. Employee management, information management, customer management, process management and leadership had the most positive effect on TQM success. Using a series of quality management techniques had “synergistic” effect on TQM success. Practical implications – Top management support, effective management of human resources, full involvement of the entire workforce including physicians, education and training, team working, continuous improvement, a corporate quality culture, customer focus and using a combination of management techniques under a quality management system are necessary for TQM successful implementation. Originality/value – A healthcare context-specific model of TQM was developed and tested and suggestions were provided for its successful implementation.

scholarly journals Proposal For Applying Quality Management Techniques To Manage Welfare Facilities For The Elderly

2011 ◽  
Vol 10 (8) ◽  
pp. 97
Author(s):  
Manabu Yamaji ◽  
Ayako Oura ◽  
Atsushi Ogihara
Keyword(s):  
Quality Management ◽  
Business Processes ◽  
The Elderly ◽  
Facility Management ◽  
Care For The Elderly ◽  
Care Workers ◽  
Quality Management Model ◽  
Management Techniques ◽  
Intellectual Productivity

In recent years, the quality of services at welfare facilities for the elderly has come into question and differences in concepts and ways of approach toward quality are affecting facility performances. In the context of quality management, the concept of quality has extended from a mere focus on service to business processes, and now focuses specifically on quality in welfare facility management. Care workers have typically been responsible for the quality of care in welfare facilities. However, as it has become difficult to retain already-trained care workers and also source fresh, competent care workers to provide care for the elderly in welfare facilities, there is a pressing need to adopt measures to find, train, and retain skilled care workers. We propose a quality management model to effectively manage welfare facilities for the elderly with an emphasis on improving the intellectual productivity of care workers in these facilities. This model is centered mainly on information sharing to secure and develop skilled human resources in order to ensure the delivery of high quality services in these facilities. Moreover, in this model, it is conditional that CS, ES, SS are met under stable management and environment that same quality and optimal services are offered. Further, we report examples of the application of this model and its effectiveness.

Book Review: Total Quality Management: Applying its Principles to Student Affairs

NASPA Journal ◽  
1998 ◽  
Vol 35 (4) ◽  
Author(s):  
Larry D. Roper
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Student Affairs ◽  
Total Quality ◽  
Academic Leaders ◽  
Funding Agencies ◽  
Management Techniques ◽  
Considerable Pressure

No college or university today seems immune to challenges from internal and external constituents to demonstrate the quality of its programs, practices, and outcomes. Some institutions, moreover, are under considerable pressure from funding agencies, boards, students, parents, and other stakeholders. In response to demands for accountability, many academic leaders have drawn upon a number of management techniques, including Total Quality Management [TQM].

Design Process Error-Proofing: Strategies for Reducing Quality Loss in Product Development

2005 ◽  
Author(s):  
Lawrence P. Chao ◽  
Kosuke Ishii
Keyword(s):  
Quality Management ◽  
Product Development ◽  
Case Studies ◽  
Design Process ◽  
Research Topic ◽  
Quality Loss ◽  
Global Organizations ◽  
Process Error ◽  
Management Techniques ◽  
Error Proofing

Design errors are a major source of quality loss in industry today. “Design Process Error-Proofing” seeks to prevent errors during product development by adapting quality management techniques. Poka-yoke solutions used in manufacturing and operation aim to prevent mistakes from occurring or detect them immediately after they are committed. The goal of design process error-proofing is to extend this strategy and develop innovative structured methods and tools that understand, predict, and prevent design errors. Because the research topic is fairly new, case studies are used to both explain and demonstrate the usefulness of solutions. Through a series of design initiatives at leading global organizations, important lessons were identified in the treatment of design errors. This paper discusses these error-proofing strategies and results.

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