A Study on the Behaviors and Customer Satisfactions of University Library Users of the Electronic Journals

2006 ◽  
Vol 23 (4) ◽  
pp. 129-146 ◽  
Keyword(s):  
Electronic Journals ◽  
University Library ◽  
Library Users

Understanding University Library Users' Mistreatment of Books

2009 ◽  
Vol 35 (2) ◽  
pp. 177-183 ◽  
Author(s):  
Carmen Pérez ◽  
Manuel Cuadrado ◽  
Amparo Cervera
Keyword(s):  
University Library ◽  
Library Users

scholarly journals Serving library users during a pandemic: the case of Karlstad University Library, Sweden

2020 ◽  
Vol 16 (3) ◽  
pp. 18-21
Author(s):  
Jakob Harnesk ◽  
Marie-Louise Eriksson
Keyword(s):  
Staff Training ◽  
Library Services ◽  
Online Environment ◽  
Virtual Reference ◽  
University Library ◽  
Working From Home ◽  
Library Users ◽  
Reference Service ◽  
High Level ◽  
Spread Of Infection

During March 2020, all Swedish universities moved their teaching to an online environment due to the Covid-19 outbreak. Karlstad University Library in Sweden made a number of changes in order to reduce the spread of infection while at the same time maintaining a high level of library services to its users. Opening hours were drastically reduced. All study spaces were closed. Most of the staff were working from home. A new virtual reference desk via Zoom was launched to increase the library office hours. Since things happened fast, the internal staff training was done while at the same time providing the new reference service to the users. Some initial mistakes were made but in general, this ‘learn-as-you-go method’ worked surprisingly well.

scholarly journals Northumbria University: impact on improving students' confidence and competence in information and IT skills

2009 ◽  
Vol 29 (91) ◽  
Author(s):  
Anne Middleton
Keyword(s):  
Complex Interaction ◽  
Satisfaction Survey ◽  
Library Services ◽  
Performance Indices ◽  
University Library ◽  
Library Users ◽  
And Performance ◽  
The University ◽  
It Skills

The University Library and Learning Service (ULLS) already measure their performance by the usual parameters - recording various usage and performance indices, including a user satisfaction survey. By endeavouring to measure 'impact' however, this project offered ULLS a different opportunity - to gain a deeper understanding of the complex interaction between library users and library services and resources.

scholarly journals Access and usage of electronic journals in Dhaka University Library (DUL): an empirical study

1970 ◽  
Vol 1 (2) ◽  
pp. 30-47
Author(s):  
Md. Shiful Islam ◽  
Md. Saiful Alam ◽  
Sajia Sultana
Keyword(s):  
Empirical Study ◽  
Faculty Members ◽  
Academic Departments ◽  
Electronic Journals ◽  
University Library ◽  
Students First

The purpose of this study is to investigate access and usage of scholarly electronic journals (e-journals) at Dhaka University Library (DUL). It reports the results from a questionnaire-based survey of e-journals access and usages at Dhaka University (DU) serving a variety of academic departments. The survey of the study covers two structured questionnaires comprising of both open- and close-ended questions, and the number of respondents was (N) = 50, 30 faculty members and 20 students. First one was designed for the students of DU in order to gather data and information regarding e-journals access and usage provided by DUL. Second one was structured for the faculty members of DU to explore their expectations, opinions and valuable suggestions with a view to improving e-journal services in DUL. The study identifies some major problems of e-journals access and usage in DUL, and finds out some suitable measures to overcome the problems. The results show a growing interest in e-journals usage among the users at DU. DOI: http://dx.doi.org/10.3329/jbayr.v1i2.10029

scholarly journals Analysis of Concentrations of Loans by Using Book Circulation Data in Korea University Library

Publications ◽  
2020 ◽  
Vol 8 (4) ◽  
pp. 53
Author(s):  
Ji-Ann Yang
Keyword(s):  
Big Data ◽  
Core Collection ◽  
High Probability ◽  
Average Annual Rate ◽  
University Library ◽  
Library Users ◽  
Rate Of Decline ◽  
Data Analytic ◽  
Decimal Classification ◽  
Book Circulation

In this paper, data of almost 8 million loans of books recorded for 15 years by the Korea University Library are analyzed by using big data analytic techniques. During this period, book circulation decreased with an average annual rate of decline of 4.4%. The use factor of books in each Dewey decimal classification (DDC) class was evaluated to measure how efficiently books were used by library users. Loan frequencies of books were analyzed and meaningful results regarding loan concentrations and the half-lives of books were obtained. It was observed that 50% of the total loans in each year were for 20% of all borrowed books in that year. This phenomenon will be called the 20/50 loan rule, and the set of the top 20% most borrowed books, whose cumulative loan frequencies reach 50% of total loans, will be called a core collection. The 20/50 loan rule shows the loan concentration of library books. The extent of loan concentration gets stronger if loans for two or more consecutive years are concerned. It was found that with high probability, books in a core collection at a specific year are also categorized as a core collection in next years. Moreover, books categorized as a core collection in consecutive years have longer half-lives compared with all other circulating books.

Using Social Media for Service Innovations

2013 ◽  
Vol 9 (3) ◽  
pp. 27-37 ◽  
Author(s):  
Ada Scupola ◽  
Hanne Westh Nicolajsen
Keyword(s):  
Social Media ◽  
Field Experiment ◽  
Service Innovation ◽  
Innovation Process ◽  
User Involvement ◽  
Social Software ◽  
Theoretical Discussion ◽  
University Library ◽  
Web Tools ◽  
Library Users

This article investigates how social software such as blogs can be used to collect ideas generated by the users in the service innovation process. After a theoretical discussion of user involvement and more specifically user involvement using social software and interactive web-tools, the article reports the results from a field experiment at a university library. In the experiment, a blog was established to collect ideas for service innovations from the library users. The experiment shows that blogs may generate a modest, but very useful amount of ideas. The experiment furthermore reveals that blogs might be useful to provide the institution with an image of openness and willingness to listen to customer input.

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