FOCUS ON COORDINATION OF OPERATORS ENSURING THE QUALITY OF SERVICE IN TOURISM

2020 ◽  
Author(s):  
Mincho Polimenov ◽  
Keyword(s):  
Quality Of Service ◽  
Production Process ◽  
Level Of Service ◽  
Production Cycle ◽  
Work Processes ◽  
Organization And Management ◽  
Culture Of Consumption ◽  
High Level ◽  
Tourist Service

The report focuses on the quality of service in tourism and in particular on the quality of blanks and work processes in the various issuing units and their coordination in the overall production process. Investments are focused not only on improved innovations in machine software and equipment, but also on such tricks and connections in the production cycle providing a high level of service and culture of consumption. Facilitating the processes provides a level of competition and creates an opportunity for affordability in quality and price. Emphasis is placed on the flexibility of tour operators and the tourist product and tourist service they offer, their quality, organization and management. Satisfying the modern "global tourist" requires not only knowledge of the structure of the offered tourist product and service, but also seeks an answer to the question "How" to be created and implemented.

scholarly journals Pengaruh Kualitas Pelayanan Terhadap Loyalitas Pelanggan Pada Sari Ater Hotel & Resort Subang

2020 ◽  
pp. 179-199
Author(s):  
Nelli Sulistiana ◽  
Iwan Henri Kusnadi ◽  
Ade Nawawi
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Customer Loyalty ◽  
Level Of Service ◽  
Significant Positive Effect ◽  
High Level ◽  
Positive Effect

Tujuan peneliti melakukan penelitian ini adalah untuk mengetahui seberapa besar tingkat kualitas pelayanan dan tingkat loyalitas pelanggan pada Sari Ater Hotel & Resort Subang, serta untuk mengetahui seberapa besar pengaruh kualitas pelayanan terhadap loyalitas pelanggan. Dari hasil penelitian bahwa tingkat kualitas pelayanan pada Sari Ater Hotel & Resort Subang berada pada tingkat cukup tinggi, dan untuk tigkat loyalitas pelanggannya berada pada tingkat cukup tinggi pula. Adapun pengaruh kualitas pelayanan (X) terhadap loyalitas pelanggan (Y) memiliki pengaruh positif signifikan yakni sebesar 70,4%, sedangkan 29,6% sisanya dipengaruhi oleh faktor lain yang tidak diteliti oleh peneliti.   The objective of the researcher conducting this research is to find out how much the level of service quality and level of customer loyalty at Sari Ater Hotel & Resort Subang, and to find out how much influence the quality of service on customer loyalty. From the results of the study that the level of service quality at Subang Sari Ater Hotel & Resort is at a fairly high level, and for the level of customer loyalty is at a fairly high level too. The effect of service quality (X) on customer loyalty (Y) has a significant positive effect of 70.4%, while the remaining 29.6% is influenced by other factors not examined by researchers.    

Analisis Kualitas Pelayanan Dalam Pelaksanaan Tera Dan Tera Ulang Alat Ukur, Timbang, Takar Dan Perlengkapannya (UTTP) Pada Bidang Perdagangan Dinas Koperasi, Perindustrian Dan Perdagangan Kabupaten Pacitan

2016 ◽  
Vol 3 (2) ◽  
pp. 159-173
Author(s):  
Susi Minarsih ◽  
Ary Sutrischastini
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Level Of Service ◽  
Research Use ◽  
Validity And Reliability ◽  
Analysis Instrument ◽  
Service Execution ◽  
Traditional Market ◽  
Convenience Sampling

The aims of this study are to measure the level of service quality and how to improve the quality of service execution in re-measurement tera and tera of UTTP in Commerce On duty Co-Operation, Industrial and Commerce Of Sub-Province of Pacitan. This research’s object is traditional market of Minulyo Pacitan as mains market in Sub-Province of Pacitan with 100 perpetrator people of sample as user/owner of UTTP (ukur,timbang, takar, dan perlengkapannya) with method intake of sampel by Convenience Sampling. The technique of collecting data uses questionnaires and direct interview. This research use qualitative analysis instrument test of validity and reliability to know valid or not and reliabel or not about the questions of questionnaire. Then, this research was done with Servqual method as instrument to do measurement of service quality. The measurement of service quality in Servqual method pursuant to five service dimension that is tangibles, responsiveness, realibility, assurance, and empathy. This research will be measured of gap 5 that is difference among performance and its expectation. Ad for yielded gap from a enumeration of Servqual 5 gap, -146 progressively lower him mount the quality of given service activities. Therefore, its needs the existence of priority repair of service quality, in this case is service of remeasurement tera and tera of UTTP at biggest difference or gap that is at variable of Responsiveness ( Energy Listen carefully) and attribute that has smallest difference that is – 0.44 at dimension question of variable of Tangibles ( Evidence Physical). Keyword: Quality Of Service, Method of Service Quality.

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Tabungan Britama Pada Bank BRI Cabang Fatmawati

Liquidity ◽  
2018 ◽  
Vol 1 (1) ◽  
pp. 72-80
Author(s):  
Viva Faronika ◽  
Asriyal Asriyal
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Acceptable Level ◽  
Level Of Service ◽  
Level Of Satisfaction ◽  
Service Policies ◽  
Improve Service Quality ◽  
Relationship Of

If the customer is greater than acceptable level of service, the cutomer is not satisfied. Conversely, if an acceptable level of service greater than the expectations of customers, the customer will be satisfied. This means that if Bank BRI branch Fatmawati can improve service quality to its customer it will affect the level of satisfaction. In this research found evidence that, in terms of the creation of quality services, Bank BRI branch Fatmawati is one of the branches that participate to implement the established policies and service in accordance with the exiting service standard in the banking world. Amount of influence the determination of quality of service policies applied by the Bank BRI branch Fatmawati indicated by r2. r2 value only 45 % and the rest 55 % influenced by other variables not studied. Meanwhile, the variable relationship of service quality to customer satisfaction can be seen from the values r = 0,67. This shows the value of the correlation coefficient between the variables of service quality to customer satisfaction. This means there are strong relationships between the independent variable X (quality of service) to the dependent variable Y (customer satisfaction). Since r = 0,67 (67 %) greater then 50 %.

scholarly journals Factors related to the performance of Specialized Dental Care Centers

2015 ◽  
Vol 20 (4) ◽  
pp. 1149-1163 ◽  
Author(s):  
Flávia Christiane de Azevedo Machado ◽  
Janmille Valdevino Silva ◽  
Maria Ângela Fernandes Ferreira
Keyword(s):  
Dental Care ◽  
Family Health ◽  
Work Processes ◽  
Organization And Management ◽  
Leadership Management ◽  
Care And Support ◽  
Health Strategy ◽  
Family Health Strategy ◽  
Specialized Care

The Specialized Dental Care Centers (SDCC) have the mission to expand access to public medium complexity dental care and support the primary health care actions at this level of complexity. However, it is necessary to ensure the quality of services and to evaluate such services continuously to identify weaknesses and strengths that support the processes of leadership/management. Nevertheless, there is a dearth of studies on the assessment of oral health in specialized care that may indicate which factors should be investigated. Therefore, this integrated literature review sought to explore the plethora of publications on the evaluation of SDCC in the LILACS and MEDLINE data bases in October 2013 to identify factors possibly related to the performance of such health services. Thus, 13 references were included in this review pointing to forms of organization and management of work processes related to the creation of healthcare networks (operation of regulation centers and setting up of health consortiums). They include the contextual characteristics of the places where SDCCs are located (population size, Family Health Strategy coverage, Municipal Human Development Index, governance, governing capacity) were factors that influenced the SDCCs performance.

scholarly journals Quality of Service to the Regional Road Transport Service

2016 ◽  
Vol 1 (2) ◽  
pp. 216
Author(s):  
Suela E.Shpuza
Keyword(s):  
Quality Of Service ◽  
Customer Service ◽  
Performance Standards ◽  
Road Transport ◽  
Service Organizations ◽  
Transport Service ◽  
Lack Of Information ◽  
And Performance ◽  
High Level

Performance is measured and done, the quality represents a key element to achieve the performance, especially customer service quality. In response to the pressure of globalization, the market increasingly competitive and volatile market dynamics that, many organizations actively seeking ways to add value to their services and improve their quality of service. Organizations usually tend to make their operations efficient priority. This process begins with the assessment of nevojave customers, their requirements and assessing the performance of domestic human resources in organization and performance depends on the outcome of the estimated earlier. Since this process can proceed in different directions. The causes of these results may be the lack of information and support of high-level management, performance standards unclear, inaccuracies assessors, very large number of forms to be completed and the use of software for the opposite purpose.

scholarly journals KLASIFIKASI PENGGUNAAN PROTOKOL KOMUNIKASI PADA TRAFIK JARINGAN MENGGUNAKAN ALGORITMA K-NEAREST NEIGHBOR

2016 ◽  
Vol 16 (1) ◽  
pp. 67
Author(s):  
Komang Kompyang Agus Subrata ◽  
I Made Oka Widyantara ◽  
Linawati Linawati
Keyword(s):  
Quality Of Service ◽  
Network Traffic ◽  
Network Architecture ◽  
Nearest Neighbor ◽  
Computer Network ◽  
Data Communication ◽  
Data Capture ◽  
K Nearest Neighbor ◽  
High Level

ABSTRACT—Network traffic internet is data communication in a network characterized by a set of statistical flow with the application of a structured pattern. Structured pattern in question is the information from the packet header data. Proper classification to an Internet traffic is very important to do, especially in terms of the design of the network architecture, network management and network security. The analysis of computer network traffic is one way to know the use of the computer network communication protocol, so it can be the basis for determining the priority of Quality of Service (QoS). QoS is the basis for giving priority to analyzing the network traffic data. In this study the classification of the data capture network traffic that though the use of K-Neaerest Neighbor algorithm (K-NN). Tools used to capture network traffic that wireshark application. From the observation of the dataset and the network traffic through the calculation process using K-NN algorithm obtained a result that the value generated by the K-NN classification has a very high level of accuracy. This is evidenced by the results of calculations which reached 99.14%, ie by calculating k = 3. Intisari—Trafik jaringan internet adalah lalu lintas ko­mu­nikasi data dalam jaringan yang ditandai dengan satu set ali­ran statistik dengan penerapan pola terstruktur. Pola ter­struktur yang dimaksud adalah informasi dari header paket data. Klasifikasi yang tepat terhadap sebuah trafik internet sa­ngat penting dilakukan terutama dalam hal disain perancangan arsitektur jaringan, manajemen jaringan dan keamanan jari­ngan. Analisa terhadap suatu trafik jaringan komputer meru­pakan salah satu cara mengetahui penggunaan protokol komu­nikasi jaringan komputer, sehingga dapat menjadi dasar pe­nen­tuan prioritas Quality of Service (QoS). Dasar pemberian prio­ritas QoS adalah dengan penganalisaan terhadap data trafik jaringan. Pada penelitian ini melakukan klasifikasi ter­hadap data capture trafik jaringan yang di olah menggunakan Algoritma K-Neaerest Neighbor (K-NN). Apli­kasi yang digu­nakan untuk capture trafik jaringan yaitu aplikasi wireshark. Hasil observasi terhadap dataset trafik jaringan dan melalui proses perhitungan menggunakan Algoritma K-NN didapatkan sebuah hasil bahwa nilai yang dihasilkan oleh klasifikasi K-NN memiliki tingkat keakuratan yang sangat tinggi. Hal ini dibuktikan dengan hasil perhi­tungan yang mencapai nilai 99,14 % yaitu dengan perhitungan k = 3. DOI: 10.24843/MITE.1601.10

scholarly journals EVALUATION OF QOS PARAMETERS FOR IPTV UNINTERRUPTED OPERATION

T-Comm ◽  
2020 ◽  
Vol 14 (10) ◽  
pp. 33-38
Author(s):  
Alexander S. Antonenko ◽  
◽  
Andrey N. Zemtsov ◽  
Keyword(s):  
Quality Of Service ◽  
Real Time ◽  
Streaming Data ◽  
Practical Applications ◽  
Network Bandwidth ◽  
Qos Parameters ◽  
Network Quality ◽  
High Level ◽  
Quality Of Service Parameters

This article describes the IPTV system, as well as its implementation methods and related protocols. The concept of IPTV includes both real-time television and recording television, the so-called VoD. In real time, streaming data is sent using only the RTP protocol and in addition to it, the RTSP protocol is used for streaming VoD. In addition, methods for measuring QoS parameters are analyzed, considering practical applications for estimating IPTV traffic parameters. An important feature of providing quality IPTV services is a high level of quality of service. Also, in theory, an Internet connection model with insufficient network bandwidth is considered. The following characteristics are taken into account: bandwidth, one-way delay, inter-packet jitter, the number of lost packets, the number of duplicated packets, packets with errors, and damaged packets. A reordering issue is mentioned. In addition, two important QoS parameters for VoD are measured: START delay and PAUSE / RESUME delays. Service messaging is considered while providing IPTV service. The maximum, average, and minimum values for the network quality of service parameters are found.

scholarly journals General characteristics of the construction stage of pre-competitive training

2020 ◽  
pp. 181-185
Author(s):  
V. Tereshchenko ◽  
B. Koropatov ◽  
P. Nikolenko
Keyword(s):  
Practical Importance ◽  
Technical Training ◽  
Main Task ◽  
Highly Qualified ◽  
Training Process ◽  
Organization And Management ◽  
Long Time ◽  
High Level ◽  
Training Exercises

In the article the analysis of construction of training is given in the annual loop of preparation of decathlon competitors, that allows to manage a sport from and provides continuous development of trained. The problem of preparing athletes to competitions is one of the most important in sports training. It is of great practical importance. The increase of the level of sports results is a consequence of a significant increase in the amount of training loads. Further growth of sports results is possible provided the quality of the training process is improved. Analysis of the performances of Ukrainian and foreign athletes at major competitions showed that the vast majority of athletes do not achieve their best results. The competitive period is characterized by the fact that the athlete must maintain for a long time a high level of special physical and technical training, which was acquired in the preparatory period. This can be achieved by using competitive and similar special training exercises. Participation in competitions makes high demands on the athlete's body, so in the competitive period, the athlete in their training sessions should include exercises of general and special nature. The stage of direct pre-competition training (SDPT) is an important component of the athlete's training process in the competitive period. Success in competitions largely depends on the effectiveness of the training process at this stage. It is shown that in the work on the organization and management of training of high-class athletes at the competitive stage, the success of the athlete's performance is largely due to correct scientifically sound predictions that can influence the organizational processes of athletics. The quality and accuracy of these decisions, the responsibility for their adoption increase even more at the stage of direct pre-competition preparation for the main start. Having one goal -performing at the main start, the most highly qualified athletes prepare for this start without speeding up their training, trying to solve the main task.

scholarly journals Analysis and evaluation of the effectiveness of methods for ensuring the quality of service for software-defined networks of the standard 5G/IMT-2020

2021 ◽  
Vol 9 (5) ◽  
pp. 14-25
Author(s):  
Behrooz Daneshmand
Keyword(s):  
Quality Of Service ◽  
Open Source ◽  
Large Network ◽  
Network Resources ◽  
Machine Type ◽  
Machine Type Communications ◽  
5G Network ◽  
Definition Of ◽  
High Level

The quality of service (QoS) in networking is the process of managing network resources to reduce packet loss and to lower network jitter and latency. QoS has been widely used in traditional network and can also be implemented in the 5G standard based on a software-defined network (SDN). A traditional network carries several challenges, such as vendor dependency, the complexity of managing a large network, dynamically changing forwarding policies, and more. Software-defined networking is a new networking strategy designed to address the challenges of a traditional IP network, such as high levels of complexity and inability to adapt to the new quality of service requirements in a timely manner. The fundamental idea behind SDNs compared to the conventional networking paradigm is the creation of horizontally integrated systems through the separation of the control and the data plane while providing an increasingly sophisticated set of abstractions. Recently, various SDN-enabled QoS frameworks have emerged that offer many possibilities for network reconfiguration and high-level definition of policies. QoS requirements for 5G networks have been defined on the basis of three main categories of use cases: extreme mobile broadband (xMBB), massive machine type communications (mMTC) IoT/M2M devices, and highly reliable М2М-communication (ultra-reliable machine-type communications – uMTC). This paper analyzes and surveys the QoS based on the openflow protocol method and QoS based on open-source SDN controllers method in 5G network. In addition, we discuss various architectural issues of open-source SDN controllers network and examine their impact on the QoS. Furthermore, we outline the characteristics of the QoS parameters such as latency, availability, reliability, jitter, and bandwidth in the 5G network. Finally, the article discusses and compares parameters of the QoS in 5G determined by world’s leaders in 5G technology.

scholarly journals Analisis Tingkat Kematangan Pelayanan Pada PT Telkom Sampit dengan Menggunakan Domain COBIT 5 DSS02 dan DSS03

2021 ◽  
Vol 2 (4) ◽  
pp. 283-287
Author(s):  
Yusril Yusuf ◽  
Edo Tio Gunawan ◽  
Rakhma Sarita
Keyword(s):  
Quality Of Service ◽  
Process Optimization ◽  
Information Needs ◽  
Service Performance ◽  
Optimization Process ◽  
Level Of Service ◽  
Service Improvement ◽  
Predictable Process ◽  
A Company

PT Telkom Sampit is one part of PT Telekomunikasi Indonesia (Persero) Tbk (Telkom) which contributes in meeting the communication and information needs of the community. PT Telkom Sampit provides several product services, namely Wifi.id, IndiHome and UseeTV. Thus, Telkom Sampit must provide good services in managing services. As for some of the obstacles that often occur including problems, slow and damaged. From these problems, it is necessary to measure the level of service improvement at PT Telkom Sampit using the COBIT 5 framework focusing on the domains DSS02 (Managing Service Requests) and DSS03 (Managing Problems). Based on research that has been done PT Telkom Sampit is at level 4, namely Predictable Process, which is included in a good level for a company, although it is not in accordance with estimates that should be at level 5, namely Optimizing Process (Optimization Process). With this research, it is hoped that it can be used as an evaluation in improving the quality of service performance at PT. Telkom Sampit in serving customers.

Sign in / Sign up

Export Citation Format

Share Document