THEMATIC ANALYSIS AND EVALUATION OF HOTEL BRAND EFFECTIVENESS
Keyword(s):
Brand effectiveness plays an important role in the business bottom line. It depends on customer desire, purchase decision, satisfaction and loyalty. Brand exists in customers' mind, it brings forth distinct associations and is predominantly perceived as something intangible and hard to describe and evaluate. This paper has the objective to analyze and evaluate the hotel brand effectiveness through a proper set of factors (indicators). The research methodology entails a thematic analysis of tourists' reviews made on the TripAdvisor website, where data has been derived from.
1995 ◽
Vol 12
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pp. 59-70
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2017 ◽
Vol 11
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pp. 271-284
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2011 ◽
Vol 23
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pp. 745-754
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2019 ◽
Vol 4
(1)
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pp. 11-18
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