scholarly journals LEADERSHIP UNITY AND ORGANISATIONAL COMPETITIVENESS IN DEPOSIT MONEY BANKS IN NIGERIAN

2021 ◽  
pp. 1-8
Author(s):  
Margaret Diete-Spiff ◽  
Williams. O. Olori
Keyword(s):  
Service Quality ◽  
Rank Order ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Empirical Examination ◽  
Cross River ◽  
Alpha Reliability ◽  
Delivery Reliability ◽  
Instrument Reliability ◽  
The Relationship

The paper is an empirical examination of the relationship between leadership unity and organizational competitiveness of deposit money banks in the south south geo-political zone of Nigeria. The research design was the cross-sectional survey and data was generated from 221 managers and supervisors from 18 deposit money banks in Rivers, Bayelsa, Cross River, Akwaibom, Edo and Delta States, using the questionnaire instrument. Reliability was established using the Cronbach alpha reliability test. The Spearman’s rank order correlation was utilized in the test for the hypotheses of the study. Based on the results, all null hypotheses were rejected as the findings revealed that there exists a significant relationship between leadership unity and all measures of organizational competitiveness (innovativeness, service quality and delivery reliability) as used in the study. It was concluded that leadership unity offers cooperation and support in innovative actions and as such advances the competitiveness of the organization and leads to outcomes such as innovativeness, service quality and delivery reliability. KEYWORDS; leadership unity, organisational competitiveness, innovativeness, service quality and delivery reliability.

scholarly journals ORGANIZATIONAL LEARNING CAPABILITY AND FIRM INNOVATIVENESS OF MANUFACTURING FIRMS IN THE SOUTH-SOUTH OF NIGERIA

2021 ◽  
pp. 24-44
Author(s):  
Agadah Mienipre ◽  
Omoankhanlen Akhigbe
Keyword(s):  
Organizational Learning ◽  
Rank Order ◽  
Manufacturing Firms ◽  
The South ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Learning Capability ◽  
Firm Innovativeness ◽  
The Relationship ◽  
System Orientation

The purpose of this study was to investigate the relationship between Organizational learning capability and firm innovativeness of manufacturing firms in the south-south of Nigeria. The study offers an empirical assessment of the relationship as based on its model – 4 null hypothetical statements are put forward. The research design adopted was the cross-sectional survey and data for this study was generated from managers and key personnel of the target organizations using structured questionnaire. The study adopted the Spearman’s rank order correlation in its assessment for the bivariate correlations between dimensions of organizational learning capability (managerial commitment and system orientation) and measures of firm innovativeness (propensity to create new products and propensity to create new processes). The findings reveal significant relationships between dimensions of organizational learning capability and the measures of firm innovativeness. In conclusion, it was stated that organizational learning capability, through dimensions such as managerial commitment and system orientation, offers the necessary support, orientation and knowledge control for enhancing firm innovativeness.

Modeling the relationship between service quality, destination attachment and eWOM intention in heritage tourism

2020 ◽  
Vol 6 (4) ◽  
pp. 769-784
Author(s):  
Ashutosh Pandey ◽  
Rajendra Sahu
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Heritage Tourism ◽  
Significant Positive Effect ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
Research Findings ◽  
The Relationship ◽  
Positive Effect

Purpose This paper aims to empirically investigate the relationship between service quality (SQ) in heritage tourism, destination attachment (DA), and electronic word-of-mouth (eWOM) intention. Design/methodology/approach This study followed cross-sectional survey-based research design and surveyed 327 foreign tourists visiting the Golden Triangle, a heritage tourist circuit in India through mall interception method. The data were analysed using structural equation modelling. Findings The results reveal that heritage SQ has a significant positive effect on DA and eWOM intention and DA has a significant positive effect on eWOM intention. Originality/value The research findings make the theoretical and practical contribution in the domain, focussing explicitly on heritage tourism, in which such relation has not been studied yet, in sense of the foreign tourists.

Mediators of the relationship between service quality and customer loyalty

2017 ◽  
Vol 35 (3) ◽  
pp. 540-556 ◽  
Author(s):  
Charles Makanyeza ◽  
Lovemore Chikazhe
Keyword(s):  
Service Quality ◽  
Customer Loyalty ◽  
Structural Equation ◽  
Corporate Image ◽  
Bank Failures ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
Positive Direct ◽  
The Relationship

Purpose There is a dearth of studies that have investigated mediators of the effect of service quality on customer loyalty under the conditions prevailing in Zimbabwe; where bank customers’ confidence in the banking system has been dented by bank failures. Therefore, the purpose of this paper is to investigate the mediators of the effect of service quality on loyalty among bank customers in Zimbabwe. Design/methodology/approach A cross-sectional survey of 310 bank customers was conducted in Chinhoyi, Zimbabwe. A questionnaire with Likert type questions was used to collect data. Customers were randomly intercepted as they walked out of five major banks. Structural equation modelling was used to test the proposed relationships. Findings The study found that service quality, satisfaction and corporate image all have positive direct effects on loyalty. It was also found that satisfaction and corporate image all mediate the effect of service quality on loyalty. Research limitations/implications The study was conducted in Chinhoyi, one of the emerging towns in Zimbabwe. There is a need to conduct more similar studies in other parts of the world in future in order to have a better understanding of this subject. Practical implications Banks are advised to address issues to do with service quality, customer satisfaction and corporate image when designing marketing programmes intended to increase customer loyalty. Originality/value Studies that have investigated mediators of the relationship between service quality and customer loyalty in banking environments such as in Zimbabwe are scarce. This study was conducted to address this knowledge gap. Relationships among customer loyalty and its antecedents are not likely to change due to conditions prevailing in a particular banking environment.

scholarly journals PROCEDURAL JUSTICE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOUR OF DEPOSIT MONEY BANKS IN RIVERS STATE, NIGERIA

2019 ◽  
Vol 4 (1) ◽  
pp. 40
Author(s):  
Vito Baridula ◽  
Dr. John Mark
Keyword(s):  
Procedural Justice ◽  
Organizational Citizenship ◽  
Rank Order ◽  
Primary Data ◽  
Bivariate Analysis ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Workplace Justice ◽  
Rivers State ◽  
The Relationship

Purpose: This study investigated the relationship between procedural justice and organizational citizenship behaviour in Deposit Money Banks in Rivers State. The effects of procedural justice was tested on organizational citizenship behaviour measures such as altruism and sportsmanship.Methodology: The study adopted a cross sectional survey design and data was generated from 193 respondents from the target Deposit Money Banks in Rivers State. As a quantitative study, the primary data collection instrument for the study was the structured questionnaire. The test for the reliability for the instrument was carried out using the Cronbach alpha reliability instrument with a reliability threshold of 0.70. The Analysis comprised of the univariate (single variable assessments) bivariate (test for hypothetical relationships) while the bivariate analysis was carried out using the Spearman’s rank order correlation coefficient at a 0.05 level of significance.Findings: Findings from the study revealed that workplace justice significantly impacts on the measures of OCB (altruism and sportsmanship) and also organizational culture was revealed to also significantly moderate the relationship between workplace justice and organizational citizenship behaviour in Deposit Money Banks in Rivers State. Based on the findings, it was concluded that there is significant relationship between the predictor and the measures of the criterion variables.Contribution to practice and Policy: The study recommended that OCB within an organization could be significantly increased by enhancing organizational fairness, particularly procedural justice. Bank managers should first improve the procedural justice and hence increase overall levels of perceived justice by involving employees in the procedures used in making decisions and allocating rewards

scholarly journals Strategic Thinking and Flexibility of Deposit Money Banks in South-South, Nigeria

2021 ◽  
pp. 35-47
Author(s):  
Adim, Chidiebere Victor ◽  
Mezeh, Akpobolokami Andy ◽  
Unaam, Akaninyene Okon
Keyword(s):  
Survey Design ◽  
Rank Order ◽  
Rapid Change ◽  
Strategic Thinking ◽  
Primary Data ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Port Harcourt ◽  
Level Of Significance ◽  
The Relationship

This study examined the relationship between strategic thinking and flexibility of Deposit Money Banks in South-South, Nigeria. The study adopted a cross-sectional survey design with primary data was generated through self- administered questionnaire. The population for this study was five (5) tier-one banks in South-South, Nigeria. The study however focused mainly on their Regional Offices located in Port Harcourt. Six Regional Managers for each bank were used as the study respondents giving a total of 30 respondents. Census sampling was adopted since the study sample was small. The reliability of the instrument was achieved by the use of the Cronbach Alpha with all the items scoring alpha coefficient above 0.70. The hypotheses were tested using the Spearman Rank Order Correlation Coefficient with the aid of SPSS version 23.0. The tests were carried out at a 95% confidence interval and a 0.05 level of significance. The study findings revealed that there is a significant relationship between strategic thinking and flexibility of Deposit Money Banks in South-South, Nigeria. The study recommends that deposit money banks should build strategic thinking competencies of its managers and employees through such activities such as brainstorming, scenario visualization, repertoire building and dialogue as critical means by which they can respond most effectively to rapid change and achieve sustainable success.

RELATIONSHIP BETWEEN INNOVATION AND SUSTAINABLE PERFORMANCE

2016 ◽  
Vol 20 (06) ◽  
pp. 1650047 ◽  
Author(s):  
MARCOS ROBERTO KUHL ◽  
JOÃO CARLOS DA CUNHA ◽  
MARLETE BEATRIZ MAÇANEIRO ◽  
SIEGLINDE KINDL CUNHA
Keyword(s):  
Descriptive Analysis ◽  
Business Environment ◽  
Manufacturing Companies ◽  
Economic Activities ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Electronic Manufacturing ◽  
Sustainable Performance ◽  
Alpha Reliability ◽  
The Relationship

Economic activities, and more intensely the business environment, are being pressured to direct their actions towards sustainable performance, more specifically in its social and environmental facets. One of the alternatives to deal with these pressures is innovation. In this paper, we present results of a study conducted on the electrical and electronics industry operating in Brazil in order to examine the relationship between innovation and sustainable performance. The methodology adopted was the strategy of cross-sectional survey, conducted in 112 electrical and electronic manufacturing companies of all sizes and from all regions of Brazil. Data analysis was carried out mainly through Cronbach’s Alpha reliability analysis of scales, descriptive analysis of measures, and especially cluster analysis and analysis of variance (ANOVA). The main results categorise the companies into more sustainable, less sustainable and relatively sustainable, according to their performance profiles. The study shows that the companies in the sample categorised as more sustainable are more prone to innovation and to be collaborative to innovation than the others. These results indicate the importance of the relationship between innovation and sustainable performance, as highlighted by Barbieri (2007), Barbieri et al. (2010), Carvalho and Barbieri (2010), Scandelari (2011) and Scandelari and Cunha (2011). But of greater relevance is the relationship between collaboration and sustainable performance. This fact has not yet been demonstrated empirically, but has been highlighted by Hartman, Hofman and Stafford (1999), Fadeeva (2004), Petzel, Archer and Fei (2010), Bos-Brouwers (2010), Murray, Haynes and Hudson (2010) and especially by Sarkis, Lamb and Brust (2010). The study contributes to the advancement of knowledge of the relationship between innovation and sustainable performance from empirical evidences, providing information on this relationship in Brazilian companies.

scholarly journals KNOWLEDGE MANAGEMENT AND FIRM INNOVATIVENESS OF MANUFACTURING FIRMS IN THE SOUTH-SOUTH OF NIGERIA

2021 ◽  
pp. 52-64
Author(s):  
Agadah Mienipre ◽  
Christine Nwuche
Keyword(s):  
Knowledge Management ◽  
Rank Order ◽  
Manufacturing Firms ◽  
The South ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Business System ◽  
Firm Innovativeness ◽  
New Business ◽  
The Relationship

The purpose of this study was to investigate the relationship between knowledge management and firm innovativeness of manufacturing firms in the south-south of Nigeria. The study offers an empirical assessment of the relationship as based on its operational framework – 3bivariate null hypothetical statements are put forward. The research design adopted was the cross-sectional survey and data for this study was generated from managers and key personnel of the target organizations using structured questionnaire. The study adopted the Spearman’s rank order correlation in its assessment for bivariate correlations between knowledge management and measures of firm innovativeness (propensity to create new products, propensity to create new business system and propensity to create new processes). The findings reveal significant relationships between knowledge management and the measures of firm innovativeness. In conclusion, it was stated that knowledge management, offers the necessary support, orientation and knowledge control for enhancing firm innovativeness.

Sleep Reactivity and Psychological Health in Normal Sleepers: the moderating role of stress

2018 ◽  
Author(s):  
Jason G. Ellis ◽  
Sarah Allen ◽  
Michael Perlis ◽  
Michael Grandner ◽  
Maria Gardani ◽  
...  
Keyword(s):  
Life Events ◽  
Psychological Health ◽  
Public Health Campaign ◽  
Health Campaign ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Dysfunctional Cognitions ◽  
The Relationship ◽  
Moderating Role

The aim of the present study was to determine whether normal sleepers with vulnerability to insomnia, via high sleep reactivity, demonstrate more sleep-related dysfunctional cognitions and behaviours and poorer psychological health compared to those who are not vulnerable. Further, the influence of stress on the relationship between sleep reactivity and psychological health was also examined. A cross-sectional survey of 737 young adult ‘normal’ sleepers from the general population was undertaken. Results indicated normal sleepers vulnerable to insomnia demonstrated more sleep-related dysfunctional cognitions and behaviours as well as poorer psychological health compared to those not vulnerable. Furthermore, the relationship between sleep reactivity and psychological health was moderated by perceived stress over the previous month and life events over the previous year. Therefore, identifying and supporting those who are vulnerable to insomnia may be a fruitful avenue for preventative public health campaign to mitigate both insomnia and poor psychological health.

Association between Social Media Use for Health Purpose and Depressive Symptoms: A Cross-Sectional Survey (Preprint)

2020 ◽  
Author(s):  
Hee Yun Lee ◽  
Yan Luo ◽  
Cho Rong Won ◽  
Jiyoung Lee ◽  
Jeongwon Baik
Keyword(s):  
Social Media ◽  
Depressive Symptoms ◽  
Social Networking Sites ◽  
Inverse Relationship ◽  
Age Groups ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Use Of Social Media ◽  
The Relationship ◽  
Health Purpose

BACKGROUND The use of social media or social networking sites (SNS) is increasing across all age groups, and one of the primary motives of using SNS is to seek health-related information. Although previous research examining the effect of SNS use on depression exist, studies regarding the effect of SNS use for health purpose on depression is limited. OBJECTIVE Our study aims to explore the relationship between SNS use for health purpose and depression across the four age groups (18-34 years old, 35-49 years old, 50-64 years old, and above 65 years old). METHODS A sample of 6,789 adults aged 18 and older was extracted from a 2017 and 2018 Health Information National Trends Survey (HINTS). Univariate and bivariate analyses to examine the association between each variable and four age groups were conducted. Multiple linear regression analyses to predict depression level among participants with use of SNS for health purpose were conducted. RESULTS SNS use for health purpose and depression were positively associated for three age groups but not for those 65 years or older (=0.13, P<0.05; =0.08, P<0.05; =0.09, P<0.05). Income and self-reported health status indicated an inverse relationship for all age groups. The relationship with marital status differed based on age group with 18 and 34 years old showing an inverse relationship (=-0.13, P<0.01) while 65 years or older showing a positive relationship (=0.06, P<0.05). Gender was positively associated among those in the 35-49 years old (=0.09, P<0.05) and 65 years or older (=0.07, P<0.05). Being Non-Hispanic White was positively associated with depression among 50-64 years old (=0.07, P<0.001) and 65 years or older (=0.08, P<0.05). CONCLUSIONS Age-tailored education on determining accurate and reliable information shared via SNS is needed to reduce depressive symptoms.

scholarly journals The Relationship between the Sense of Coherence of Dental Hygiene Students in Their Graduation Year and Their View of the Profession and Attitude to Work: A Cross-Sectional Survey in Japan

2020 ◽  
Vol 17 (24) ◽  
pp. 9594
Author(s):  
Rumi Tano ◽  
Hiroko Miura ◽  
Katsuo Oshima ◽  
Kanako Noritake ◽  
Hideki Fukuda
Keyword(s):  
Sense Of Coherence ◽  
Dental Hygienist ◽  
Dental Hygienists ◽  
Future Prospects ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Dental Hygiene Students ◽  
Training Institutions ◽  
Level Of Significance ◽  
The Relationship

Objective: The need to make sense of coherence in placement support for student dental hygienists has been shown. On this basis, this study investigated the relationship between the sense of coherence of student dental hygienists and their view of the profession and attitude to work in order to clarify how they perceive their prospects for employment. Methods: The subjects were graduation-year students at all of the dental hygienist training institutions in Japan, and anonymous, self-administered questionnaires were sent to the institutions by post in 2019. The results were analyzed by χ2 tests, as well as one-way analysis of variance and multiple comparisons using Tukey’s test, with the level of significance set at 5%. Results: Of 6270 questionnaires that were returned, 6264 were analyzed. The sense of coherence (SOC) component senses were manageability (F(26,221) = 5306.06, p < 0.01), meaningfulness (F(26,222) = 4373.48, p < 0.01), and comprehensibility (F(26,216) = 3986.12, p < 0.01), with meaningfulness scoring significantly higher than the other two (p < 0.01). Analysis with SOC scores divided into the low, medium, and high groups showed a relationship between the SOC of student dental hygienists and their view of the profession and attitude to work (p < 0.01), such that higher SOC scores were associated with a better view of the profession and a better attitude to work (F(26,225) = 282.18, p < 0.01). Conclusions: The results suggest that education that increases SOC in dental hygienist training programs may positively affect future prospects for student dental hygienists.

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