Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes

2020 ◽  
Keyword(s):  
Information Technology ◽  
Business Process ◽  
Business Process Outsourcing

scholarly journals Economia Clujului. Municipiul Cluj-Napoca și Zona Metropolitană Cluj:Dezvoltarea economiei locale în deceniul 2008-2018

2021 ◽  
Author(s):  
Norbert Petrovici ◽  
◽  
Codruța Mare ◽  
Darie Moldovan ◽  
◽  
...  
Keyword(s):  
Information Technology ◽  
Business Process ◽  
Business Process Outsourcing ◽  
Information Technology Outsourcing

În ultima decadă s-au intensificat procesele de globalizare care localizează procesele secundare ale organizațiilor globale către noi spații specializate în operațiuni (Peck 2018; Oshri, Kotlarsky, and Willcocks 2015). Cea mai mare parte din procesele care fac obiectul externalizărilor de outsourcing și offshoring sunt cele de Business Process Outsourcing (BPO) și Information Technology Outsourcing (ITO) (Oshri, Kotlarsky, and Willcocks 2015).

Business Process Outsourcing and Firm Performance of Selected Real Estate Firms in Nairobi City County, Kenya

2021 ◽  
Vol 3 (3) ◽  
pp. 139-150
Author(s):  
Anne Ndiiri ◽  
James Kilika
Keyword(s):  
Information Technology ◽  
Project Management ◽  
Real Estate ◽  
Business Process ◽  
Support Systems ◽  
Business Environment ◽  
Management Skills ◽  
Business Process Outsourcing ◽  
Knowledge Process ◽  
Information Technology Outsourcing

Today’s ever-increasing competitive environment requires firms to seek for better ways to create value. In the organization era, firms continue to face tougher competition in the business environment and business process outsourcing is a critical strategy that improves a firm’s competitive capabilities by delivering value to customers. Business process outsourcing has emerged as a widely adopted strategy among firms in various sectors. The general objective of the study was to establish the effect of business process outsourcing on organizational performance of real estate firms in Nairobi City County. The specific objectives of the study were to determine the effect of Information Technology Outsourcing, Knowledge Process Outsourcing, Administration Support Systems and Project Management Skills Outsourcing on performance of selected real estate firms in Nairobi City County. The study was founded on Transaction Cost Economics, Resource-Based View and Contingency Theory. The population of interest in this study comprised of 245 real estate firms in Nairobi City County registered in accordance with the Estate Agents Act while the respondents of the study comprised of the real estate manager. The study used primary data that was obtained using questionnaires administered to real estate firm managers. Statistical Package for the Social Sciences will be used qualitative and quantitative data analyses. The findings of the study showed that real estate firms in Nairobi City County outsource information technology outsourcing, knowledge process outsourcing, administrative support systems outsourcing and project management skills to a great extent. The study concluded that Information Technology Outsourcing, Knowledge Process Outsourcing, Administration Support Systems and Project Management Skills Outsourcing positively and significantly influence performance of selected real estate firms in Nairobi City County. The study recommended that in order for real estate firms in Nairobi City County to improve their performance, there is need to outsource information communications and technology (ICT) infrastructure such as IT support services, software applications, computer network infrastructure, IT security infrastructure and IT training consultancy. The study also recommended real estate firms to outsource knowledge processes including managing performance and legal obligations, contract management and law, business and market research, building and research as well as research and development.

The Role of Strategic Outsourcing in Global Business

2016 ◽  
pp. 325-357 ◽  
Author(s):  
Kijpokin Kasemsap
Keyword(s):  
Information Technology ◽  
Organizational Performance ◽  
Business Process ◽  
Business Performance ◽  
Business Process Outsourcing ◽  
Global Business ◽  
Business Goals ◽  
Strategic Outsourcing ◽  
Performance Enhance

This chapter reveals the role of strategic outsourcing in global business, thus describing the theoretical and practical concept of strategic outsourcing; the management theories related to strategic outsourcing; the applications of Business Process Outsourcing (BPO) and Information Technology Outsourcing (ITO); and the significance of strategic outsourcing in global business. The fulfillment of strategic outsourcing is vital for modern organizations that seek to serve suppliers and customers, improve business performance, enhance competitiveness, and reach continuous achievement in global business. Therefore, it is necessary for modern organizations to explore their strategic outsourcing, establish a strategic plan to usually check their practical advancements, and immediately respond to strategic outsourcing needs of customers in modern organizations. The chapter argues that applying strategic outsourcing in global business has the potential to increase organizational performance and attain business goals in the digital age.

Introduction

2011 ◽  
pp. 1-12
Author(s):  
Laurence Lock Lee
Keyword(s):  
Information Technology ◽  
Supply Chain ◽  
Business Process ◽  
It Outsourcing ◽  
Business Growth ◽  
Business Process Outsourcing ◽  
It Industry ◽  
Chain Management ◽  
New Business ◽  
Disproportionate Number

The information technology (IT) industry has a relatively short history in global markets but can put claim to a disproportionate number of “business innovations” that it either participated in or has been the catalyst for. Concepts such as business process re-engineering (BPR), supply chain management (SCM), IT outsourcing (ITO), business process outsourcing (BPO), off-shoring and now multisourcing are tightly associated with the IT industry. The growth in the services economy and rapid escalation in the use of alliances and joint ventures for business growth is also clearly evident in the IT sector. A characteristic of an industry being a leader in the introduction of new business concepts is that it gets to experience both the excitement of forging new paths but unfortunately also the pain of unfulfilled aspirations.

Sign in / Sign up

Export Citation Format

Share Document