scholarly journals A Conceptual Framework on Reconceptualizing Customer Share of Wallet (SOW): As a Perspective of Dynamic Process in the Hospitality Consumption Context

2021 ◽  
Vol 13 (3) ◽  
pp. 1423
Author(s):  
Jooa Baek ◽  
Jaeseok Lee
Keyword(s):  
Conceptual Framework ◽  
Consumer Research ◽  
Dynamic Process ◽  
Hospitality Industry ◽  
Choice Behavior ◽  
Communication Strategy ◽  
Purchasing Behavior ◽  
Review Of The Literature ◽  
Share Of Wallet ◽  
Theoretical Developments

The consumer decision journey is a complex and situation-dependent process. In highly competitive markets with diverse brands in the hospitality industry, it is important to understand how customers’ wallets are allocated to a particular brand among a set of competing brands. A review of the literature indicates that customers generally follow a previous purchasing experience and its evaluation (e.g., satisfaction, preference) but may change their former decisions at the purchasing moment through the dynamic process. This study builds upon the concept of brand categorization to understand complex choice behavior and the customer’s share of wallet. This study proposes a conceptual framework incorporating several recent theoretical developments in consumer research to better understand customers’ purchasing behavior in the hospitality industry. As such, it provides guidelines for designing a more effective marketing and communication strategy for hospitality entities.

scholarly journals Measuring Values Importance of Saudi Consumers

2016 ◽  
Vol 8 (6) ◽  
pp. 115
Author(s):  
Saeed Badghish
Keyword(s):  
Saudi Arabia ◽  
Regression Analysis ◽  
Quantitative Study ◽  
Hospitality Industry ◽  
Online Survey ◽  
Education Level ◽  
Descriptive Statistics ◽  
Review Of The Literature ◽  
Demographic Differences ◽  
Demographic Profiles

<p>This study examines the priority of values affecting the behaviour of local consumers in the Saudi Arabian hospitality industry. The sample consists of Saudi nationals who have stayed in a hotel in Saudi Arabia. A review of the literature provides studies of values and demographic factors that could lead to differences in behaviour between gender (male vs female) and education (educated vs less-educated). There is currently little understanding of whether, or how, Saudis from different socio-cultural environments, represented in this study with different demographic profiles, differ in their values. This study considers whether there are any such differences linked to these demographic differences. The research uses a quantitative online survey based on established constructs of Kahle’s List of Values. Data were analysed in SPSS using descriptive statistics, independent samples <em>t</em>-tests, and regression analysis. This quantitative study finds that there are significant differences in the value of excitement, warm relationships with others, and fun and enjoyment were noted according to education level; also the value of self-fulfillment according to gender.</p>

Enhancing internal communication to build social capital amongst hospitality employees – the role of social media

2016 ◽  
Vol 28 (12) ◽  
pp. 2675-2695 ◽  
Author(s):  
Ceridwyn King ◽  
Hyemi Lee
Keyword(s):  
Social Capital ◽  
Social Media ◽  
Conceptual Framework ◽  
Hospitality Industry ◽  
Internal Communication ◽  
Structured Interviews ◽  
Empirical Examination ◽  
Content Type ◽  
The Impact ◽  
Current Practices

Purpose Adopting a social capital theoretical (SCT) lens, this study aims to propose a conceptual framework of effective internal communication (IC) for the hospitality industry. The study explores how to enhance current practices and the suitability of social media as an augmentation to traditional IC channels. Design/methodology/approach A qualitative research methodology, consisting of 20 semi-structured interviews with hospitality employees, was adopted. Following a “reduction” and “interpretation” process, 16 themes related to effective IC were identified which informed a conceptual framework. Findings Characteristics of effective IC were identified in addition to IC benefits at both employee and organizational levels. Considering the limitations of current practices, the applicability of social media was explored. Requirements of effective IC suggest that new channels (e.g. social media) should be adopted to build social capital. Research limitations/implications The study informs SCT from a meso-level (process) perspective. The articulation of an IC framework informs how social capital can be built through effective IC, providing a foundation for further empirical examination as to the impact of various channels on the IC process. Adoption of a case study design suggests that results and implications can only be generalized to similar environments. Practical implications The study details the characteristics of effective IC and its subsequent benefits, highlighting how social media can augment current IC practices in a hospitality organization. Originality/value Being a 24/7 labor-intensive operation makes employee communication to ensure service excellence challenging in the hospitality industry. Through the application of SCT and the exploration of social media in a workplace setting to enhance IC, significant theoretical and practical insights are realized.

Perspectives of the Adoption of Cloud Computing in the Tourism Sector

2018 ◽  
pp. 377-400 ◽  
Author(s):  
Pedro R. Palos-Sanchez ◽  
Marisol B. Correia
Keyword(s):  
Cloud Computing ◽  
Conceptual Framework ◽  
Economic Model ◽  
New Technology ◽  
Current Situation ◽  
The Internet ◽  
Tourist Industry ◽  
Review Of The Literature ◽  
Tourism Sector

This chapter aims to expose the current situation of the adoption of cloud computing in companies in general and in enterprises of the tourism sector in particular. For this, a review of the literature has been carried out to establish the conceptual framework of technology and of the new economic model that underlies its adoption. Cloud computing is one of the technologies less known to many organizations and especially users, as it is a new technology based on the Internet, through which information is stored on servers, is provided as a service and on clients' demand. Therefore, the main theories of adoption that have been used to explain the different adoption models are presented, as well as, the different solutions that are being used in the tourist industry.

Connecting the Bench with the Bedside

2011 ◽  
pp. 249-267
Author(s):  
Yue Wang Webster ◽  
Ernst R Dow ◽  
Mathew J Palakal
Keyword(s):  
Complex System ◽  
Colorectal Cancer ◽  
Conceptual Framework ◽  
Translational Research ◽  
Dynamic Process ◽  
Hybrid Approach ◽  
Disease Area ◽  
Cancer Disease ◽  
Clinical Observations ◽  
Hypotheses Generation

Even though numerous tools and technologies have been developed to meet this need with various degrees of success, a conceptual framework is needed to fully realize the value of those tools and technologies. The authors propose Complex System (CS) to be the logical foundation of such a framework. Since translational research is a spiral and dynamic process. With the CS mindset, they designed a multi-layer architecture called HyGen (Hypotheses Generation Framework) to address the challenges faced by translational researchers. In order to evaluate the framework, the authors carried out heuristic and quantitative tests in Colorectal Cancer disease area. The results demonstrate the potential of this hybrid approach to bridge silos and to identify hidden links among clinical observations, drugs, genes and diseases, which may eventually lead to the discovery of novel disease targets, biomarkers and therapies.

A Dynamic Conceptual Framework of Generalized Adaptation to Stressful Stimuli

1976 ◽  
Vol 38 (1) ◽  
pp. 319-334 ◽  
Author(s):  
Bradford S. Wild ◽  
Carolyn Hanes
Keyword(s):  
Environmental Factors ◽  
Conceptual Framework ◽  
Adaptive Behavior ◽  
Dynamic Process ◽  
Empirical Investigation ◽  
The Other ◽  
Adaptation To Stress ◽  
Parallel Processes ◽  
Environmental Demands

This paper reviews the currently popular definitions and theoretical arguments of the so-called “stress” perspective with the purpose of integrating this material into one general paradigm. The literature has been concerned primarily with two parallel processes which purport to account for the individual's coping and adaptive behavior, one characterized by the interplay of internal, psychological forces, and the other by external, environmental factors. These two general processes have been integrated in this paper by expanding upon the general models presented by Dohrenwend (7) to include important feedback processes. It is argued that adaptation to stress is a dynamic process and that the failure to adapt is often the result of a continuing process of past failures by the organism effectively to cope with less severe stressful stimuli, each failure feeding back to affect future attempts to cope with new environmental demands. The implications of the approach presented in this paper for future empirical investigation are discussed.

The Retention of Women in Science, Technology, Engineering, and Mathematics: A Framework for Persistence

2016 ◽  
Vol 5 (1) ◽  
pp. 1 ◽  
Author(s):  
Jeffry L. White ◽  
G.H. Massiha
Keyword(s):  
Conceptual Framework ◽  
Race And Ethnicity ◽  
Minority Women ◽  
Women In Science ◽  
Review Of The Literature ◽  
Physical Sciences ◽  
Science Technology ◽  
Research Questions ◽  
And Mathematics ◽  
The Many

<p>Women make up 47% of the total U.S. workforce, but are less represented in engineering, computer sciences, and the physical sciences. In addition, race and ethnicity are salient factors and minority women comprise fewer than 1 in 10 scientist or engineer. In this paper, a review of the literature is under taken that explores the many challenges women encounter when pursing a career in the sciences. It includes a review of the national landscape and discussion of the guiding general retention theories. Finally it proposes a conceptual framework for persistence and proffers a number of research questions designed to delve deeper into the under representation phenomenon.</p>

Rise of the machines: towards a conceptual service-robot research framework for the hospitality and tourism industry

2020 ◽  
Vol 13 (12) ◽  
pp. 3835-3851
Author(s):  
Glenn McCartney ◽  
Andrew McCartney
Keyword(s):  
Decision Making ◽  
Conceptual Framework ◽  
Hospitality Industry ◽  
Tourism Industry ◽  
Service Robot ◽  
Content Type ◽  
Hospitality And Tourism ◽  
Tourism And Hospitality Industry ◽  
Hospitality And Tourism Industry ◽  
Practical Implications

Purpose This study aims to introduce a conceptual framework for service robot (SR) acceptance by customers, employees and policymakers – a framework to help determine corporate decision-making on SR workplace integration. Design/methodology/approach This study reviews SR adoption literature within the tourism and hospitality industry. These SRs may have some level of artificial intelligence capability and possibly anthropomorphic (e.g. humanoid) or zoomorphic (e.g. animal-like) features, contingent on task and design choices. The study then identifies factors that potentially influence employee and consumer acceptance and experiences of SR, as well as policy and compliance factors and all elements of the corporate decision-making process concerning SR adoption in the hospitality setting. Findings This paper reviews the obstacles and benefits of SR adoption in the hospitality industry based on employee, consumer and public policy considerations. Research limitations/implications SRs are increasingly deployed within hospitality and tourism settings. Future studies should further explore the value-adding functions of SRs implemented in existing hospitality operations. Practical implications Hospitality and tourism industry practitioners should integrate the dimensions in the conceptual framework to make fully informed decisions on SR adoption. Originality/value To the best of the authors’ knowledge, this is one of the first studies to provide a holistic SR adoption framework offering theoretical and practical implications for ongoing SR research and implementation.

scholarly journals Value–rent–finance

2019 ◽  
Vol 44 (3) ◽  
pp. 437-456 ◽  
Author(s):  
Thomas F. Purcell ◽  
Alex Loftus ◽  
Hug March
Keyword(s):  
Conceptual Framework ◽  
Critical Review ◽  
Water Infrastructure ◽  
Review Of The Literature ◽  
Fictitious Capital ◽  
Entry Points ◽  
Internal Relations ◽  
The Relationship ◽  
Internal Relationship ◽  
Third Moment

In this paper, we develop a novel interpretation of the internal relationship between value, rent and finance, thereby enabling a new reading of the process of financialisation. As we argue, responding to the important question of how best to conceptualise the relationship between value and finance necessitates an understanding of the internal relations with a third moment, that of rent. We therefore develop a triadic understanding of these three interrelated moments. Crucially, we demonstrate that fictitious capital now actively pursues forms of rent, deepening the interrelationship between value, rent and finance. We conclude with a critical review of the literature on the financialisation of water, showing how the conceptual framework we develop sheds light upon the relations out of which water infrastructure has been financialised, as well as suggesting strategic entry points for its contestation.

Conceptual Framework for Linking Kinetic and Dynamic Process in Quantitative Models Describing Neurodevelopmental Toxicology

Epidemiology ◽  
2006 ◽  
Vol 17 (Suppl) ◽  
pp. S152
Author(s):  
W C. Griffith ◽  
J M. Gohlke ◽  
E M. Vigoren ◽  
N L. Judd ◽  
T L. Lewandowski ◽  
...  
Keyword(s):  
Conceptual Framework ◽  
Dynamic Process ◽  
Quantitative Models

A Room of One’s Own: Need for Uniqueness Counters Online WoM

2018 ◽  
Vol 60 (3) ◽  
pp. 216-232 ◽  
Author(s):  
Robin Chark ◽  
Lawrence Hoc Nang Fong ◽  
Candy Mei Fung Tang
Keyword(s):  
Hospitality Industry ◽  
Choice Behavior ◽  
Word Of Mouth ◽  
Online Reviews ◽  
Attitude Formation ◽  
Extant Literature ◽  
Need For Uniqueness ◽  
Room Of One's Own

We examine how consumers’ desire to be different reduces their reliance on others’ suggestions and thus increases their tendency to diverge from the average opinion. While the extant literature focuses on the role of need for uniqueness in attitude formation and choice behavior, not much has been done to test the effect of uniqueness seeking on reactions to persuasive, word of mouth (WoM) messages. In four studies, we find converging evidence for a uniqueness effect. Specifically, the uniqueness motivation interacts with the valence of the average opinion such that when uniqueness motivation is low, consumers follow others’ advice and thus their attitudes depend primarily on the valence of the average opinion; meanwhile, the uniqueness seekers rely less on the valence and are more likely to form less favorable attitudes after reading positive reviews and to hold less unfavorable ones when the reviews are negative. These effects are found when trait need for uniqueness is measured as well as when situational need for uniqueness is manipulated. We further examine the process through which uniqueness motivation results in nonconformist attitudes. Uniqueness seekers perceive minority opinions as more diagnostic. Thus, these minority opinions are disproportionately represented in uniqueness seekers’ nonconformist views. These findings are important to the hospitality industry as consumers often rely on others’ experiences by reading online reviews to help make decisions concerning their own hospitality needs, which are highly experiential in nature.

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