scholarly journals Service Quality and Service Gap of Autonomous Driving Group Rapid Transit System

2020 ◽  
Vol 12 (22) ◽  
pp. 9412
Author(s):  
Wei-Hsi Hung ◽  
Yao-Tang Hsu
Keyword(s):  
Public Transportation ◽  
Structural Equation ◽  
Service Providers ◽  
Transportation Systems ◽  
Three Dimensions ◽  
Equation Modeling ◽  
Rapid Transit ◽  
Experiential Marketing ◽  
Transit System ◽  
Continuous Usage Intention

Recently, the trend of public transportation has evolved from traditional vehicles to intelligent transportation systems. Among many innovative systems, the development of group rapid transit (GRT) has become increasingly important. This study aims to explore the key acceptance factors for users to adopt GRT through three dimensions: technology, sharing, and experiential marketing (TSE). First, this study identifies variables under each construct of the TSE model through a literature review and interviews with experts, so as to understand what factors of the model impact users’ usage intention and continuous usage intention. Subsequently, through a questionnaire survey, the theoretical model is verified. The participants of the survey were users of GRT, and a total of 306 valid questionnaires were collected. Through structural equation modeling (SEM) analysis, the results indicate that technology does not significantly impact usage intention, as users may not fully understand GRT’s future developments; technology only affects continuous usage intention. Sharing also only influences continuous usage intention. These results show that the adoption of GRT may be gradual and long-term rather than short-term. Finally, experiential marketing has a significant impact on both usage intention and continuous usage intention. This implies that users’ experiences are vital in promoting innovative services, hence service providers should seek to not only improve the service but also enhance users’ trust in and support for the service.

scholarly journals The impacts of mediating the work environment on the mode choice in work trips

2021 ◽  
Vol 11 (1) ◽  
pp. 592-605
Author(s):  
Melchior Bria ◽  
Ludfi Djakfar ◽  
Achmad Wicaksono
Keyword(s):  
Work Environment ◽  
Public Transportation ◽  
Travel Behavior ◽  
Structural Equation ◽  
Mode Choice ◽  
Equation Modeling ◽  
Rapid Transit ◽  
Long Time ◽  
Socio Economic Variables ◽  
The Relationship

Abstract The impacts of work characteristics on travel mode choice behavior has been studied for a long time, focusing on the work type, income, duration, and working time. However, there are no comprehensive studies on the influence of travel behavior. Therefore, this study examines the influence of work environment as a mediator of socio-economic variables, trip characteristics, transportation infrastructure and services, the environment and choice of transportation mode on work trips. The mode of transportation consists of three variables, including public transportation (bus rapid transit and mass rapid transit), private vehicles (cars and motorbikes), and online transportation (online taxis and motorbike taxis online). Multivariate analysis using the partial least squares-structural equation modeling method was used to explain the relationship between variables in the model. According to the results, the mediating impact of work environment is significant on transportation choices only for environmental variables. The mediating mode choice effect is negative for public transportation and complimentary for private vehicles and online transportation. Other variables directly affect mode choice, including the influence of work environment.

Customer relationship investment and relationship strength: evidence from insurance industry in China

2016 ◽  
Vol 30 (2) ◽  
pp. 201-211 ◽  
Author(s):  
Guicheng Shi ◽  
Huimei Bu ◽  
Yuan Ping ◽  
Matthew Tingchi Liu ◽  
Yonggui Wang
Keyword(s):  
Structural Equation ◽  
Service Providers ◽  
Self Report ◽  
Three Dimensions ◽  
Equation Modeling ◽  
Content Type ◽  
Service Employees ◽  
Relationship Strength ◽  
Relationship Investment ◽  
The Impact

Purpose This study aims to elucidate how different relationship investment efforts by a service firm affect its customers’ perceived relationship investment; to determine how perceived relationship investment influences various dimensions of relationship strength; and to explore the moderating effects of customer innovativeness and complaint propensity on the relationship between the perceived relationship investment and relationship strength. Design/methodology/approach To minimize common method variance, data were collected from pairs of life insurance agents in China and their clients using self-report questionnaires. Hypotheses were tested using structural equation modeling. Findings The results indicate that customers value financial effort most followed by social effort and structural effort. Perceived relationship investment influences the affective strength most strongly, followed by cognitive strength and conative strength. Customer innovativeness and complaint propensity both moderate the effectiveness of perceived relationship investment in influencing two of the three dimensions of relationship strength. Originality/value This study is among the first to specify how service employees can guide consumer perceptions of relationship investment by applying three types of relationship investment effort. The impact of perceived relationship investment on different dimensions of relationship strength was assessed to demonstrate how service providers can benefit from investing in building consumer relationships. The moderating impact of consumer innovativeness and of complaint propensity was quantified. The research findings have important implications for managing different relationship investment as well as recruiting and training service employees.

scholarly journals Accident Analysis of Bus Rapid Transit System: Before and after construction

2020 ◽  
Vol 79 (ET.2020) ◽  
pp. 1-17
Author(s):  
Amir Izadi
Keyword(s):  
Public Transportation ◽  
Transportation Systems ◽  
Influential Factors ◽  
Urban Transport ◽  
Bus Rapid Transit ◽  
Rapid Transit ◽  
Transit System ◽  
Standard Design ◽  
Before And After ◽  
Accident Data

Among the various transportation systems, public transportation, especially Bus Rapid Transit (BRT), has a significant role in urban transport and has the mission of transfer of passengers and reducing travel time. In addition to these advantages, the weak and non-standard design and implementation of BRT lines result in an escalation of accidents and inefficiency. Therefore, the aim of this study is to investigate the influential factors of the severity of BRT lines accidents before and after their construction. For this purpose, the accident data of Rasht BRT line 1 over the years of 2016 (before the construction of the BRT), 2017 and 2018 (after the construction of the BRT) have been analysed. The results showed that the construction of BRT has brought about 36 and 43 per cent reduction of accidents in 2017 and 2018, respectively, in comparison with 2016, and has given rise to the emergence of new accidents, such as collision with separator fence.

Trait and State Components of Perceived Parental Differential Treatment in Middle Adulthood

2010 ◽  
Vol 31 (3) ◽  
pp. 158-165 ◽  
Author(s):  
Thomas Boll ◽  
Tom Michels ◽  
Dieter Ferring ◽  
Sigrun-Heide Filipp
Keyword(s):  
Structural Equation ◽  
Differential Treatment ◽  
Three Dimensions ◽  
Equation Modeling ◽  
Middle Adulthood ◽  
Parental Differential Treatment ◽  
Trait Theory ◽  
Trait Variance ◽  
Parental Recognition ◽  
Middle Aged Adults

Despite its importance for basic and applied psychology, only a few longitudinal studies have examined whether parental differential treatment (PDT) is a persistent or a transient phenomenon, these studies being confined to childhood or adolescence. Based on latent state-trait theory, the present study identified the amount of variance in three dimensions of perceived PDT in middle adulthood attributable to stable interindividual differences (trait variance) and to intraindividual changes (state variance). At two occasions of measurement (2 years apart), 709 middle-aged adults rated how often they and a sibling currently received parental recognition, nurture, and demand to assume filial responsibility. Tests of latent state-trait models for these three dimensions of PDT by structural equation modeling revealed that trait variance represented the largest proportion of the systematic variance in all observed indicators of perceived maternal and paternal differential treatment. Yet there was a considerable increase in state variance for the dimension of differential parental demand for assuming responsibility. Results are discussed with respect to the conditions accounting for the high overall stability of actual and/or perceived PDT in adulthood, and different approaches for determining their role are proposed.

Understanding Customers' Continuance Intention

2021 ◽  
Vol 52 (2) ◽  
pp. 68-93
Author(s):  
Bangaly Kaba
Keyword(s):  
Information And Communication Technologies ◽  
Structural Equation ◽  
Service Providers ◽  
Equation Modeling ◽  
Continuance Intention ◽  
Internet Service ◽  
Digital Inequality ◽  
Internet Users ◽  
The Difference ◽  
Use Behavior

The purpose of this study is to understand the difference between Internet users' continuing use behavior in the context of digital inequality. Data were collected through a survey of Internet users in the Ivory Coast. The structural equation modeling technique was used to test the research hypothesis. This study showed empirically that concern over information and communication technologies (ICT) access as an explanation for digital inequality should be toned down. This research suggests emphasizing alternative factors to explain Internet sustained use intention by underprivileged individuals, including normative beliefs. The results will help internet service providers, governments, and international aid agencies to better understand users' behaviors or reactions to ICT available to them. This understanding provides a foundational platform upon which viable and effective information technology-enabled solutions and policies can be conceptualized and implemented. This study is one of the few that integrate three salient beliefs to differentiate ICT use continuance intention in the context of digital inequality.

scholarly journals Investigating the Impact of Critical Factors on Continuous Usage Intention towards Enterprise Social Networks: An Integrated Model of IS Success and TTF

2021 ◽  
Vol 13 (14) ◽  
pp. 7619
Author(s):  
Run-Ze Wu ◽  
Xiu-Fu Tian
Keyword(s):  
Social Networks ◽  
Structural Equation ◽  
Equation Modeling ◽  
Critical Factors ◽  
Information Systems Success ◽  
Is Success ◽  
Enterprise Social Networks ◽  
Task Technology Fit ◽  
Continuous Usage Intention ◽  
The Impact

Due to the outbreak of COVID-19, many people have to accept remote working. However, as COVID-19 has been effectively controlled in China, remote office services provided by enterprise social networks (ESNs) is no longer a necessary choice of users. There has not yet been any referential research for ESN enterprises concerning how to encourage users willing to use ESNs continuously. Therefore, the purpose of this research is to identify the critical factors of ESN continuous usage intention to make up the research gap of ESN continuous usage intention and to help enterprises address the issue of sustained growth. This research combines elements of the task technology fit (TTF) model and D&M information systems success (ISS) model, explaining the continuous usage intention of ESN users. The empirical analysis results are based on the sample data of 668 Chinese respondents with experience in ESNs use and analyzed using structural equation modeling (SEM). Results show that task technology fit, performance expectancy and the satisfaction degree have a significant influence on continuous usage intention of ESNs. The research findings can provide the theoretical basis for sustained development and follow-up research of the ESN industry.

Effects of social attachment on social media continuous usage intention: The mediating role of affective commitment

2020 ◽  
pp. 1-13
Author(s):  
Maosheng Yang ◽  
Shangui Hu ◽  
Bagna Essohanam Kpandika ◽  
Lei Liu
Keyword(s):  
Social Media ◽  
Structural Equation ◽  
Affective Commitment ◽  
Underlying Mechanism ◽  
Equation Model ◽  
Three Dimensions ◽  
Future Research ◽  
Social Attachment ◽  
Mediating Role ◽  
Continuous Usage Intention

BACKGROUND: Social attachment has been identified as a key antecedent motivating users’ social media involvement. However, there is a scarcity of research investigating whether and how three dimensions of social attachment exert impacts on users’ continuous usage intention of social media. OBJECTIVE: Based on structural equation model analysis, the current research clarifies the relationships between social attachment, affective commitment and social media continuous usage intention, which unveils the underlying mechanism through which three dimensions of social attachment influence users’ continuous usage intention of social media. METHODS: A survey was conducted with 536 informative responses obtained from TikTok public users for hypothesis testing analysis. RESULTS: Results indicate that three dimensions of social attachment (social connections, social dependence and social identity) are all positively related to users’ continuous usage intention of social media. Affective commitment partially mediates the relationship between social attachment and users’ continuous usage intention of social media. CONCLUSIONS: The current research makes an in-depth study about the underlying mechanism whereby social attachment exerts impacts on social media continuous usage intentionand provides several managerial and theoretical implications. Future research directions are discussed as well.

Efektifitas Sistem Informasi Manajemen Bagi Pengguna Internal (Studi Kasus Pada PT Bank Lampung)

2018 ◽  
Vol 2 (2) ◽  
Author(s):  
Alhibarsyah Alhibarsyah ◽  
Keyword(s):  
Information Technology ◽  
Structural Equation ◽  
Information Needs ◽  
Information Quality ◽  
Service Providers ◽  
Statistical Technique ◽  
Population Based ◽  
Equation Modeling ◽  
Observation Data ◽  
Technology System

Abstract To fulfill information needs that are relevant, fast, and accurate, the application of information technology, especially computer-based is inseparable from the role of the three basic components of a computer. The success model of the information technology system developed by DeLone & McLean quickly received a response. PT. Bank Lampung as one of the banking service providers in Lampung, is the object of research to determine how variables affect the level of Quality System, Information Quality, Service Quality, Use and Satisfaction and Use of Benefits, to determine the level of effectiveness in PT Bank Lampung's internal customer management information system. SEM (Structural Equation Modeling) is a multivariate statistical technique that is a combination of factor analysis and regression analysis (correlation), which aims to examine the relationship between variables in the model. To explain the overall relationship that exists between the variables in this study using AMOS software (Moment Structure Analysis). This shows that the sample variance-covariance matrix (observation data) I s the same as the estimated matrix of variance-covariance (population) based on the model built, it is expected that the results of this study KI significantly influence P, KI significantly affects KP, KS influences significant impact on P, significantly affecting KS KP, KL significantly affected P, KL significantly affected KP, P significantly affected KP, P significantly affected M, KP significantly affected M.

Transforming people practices by re-structuring job engagement practices for generation z: An empirical study

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Deepika Pandita ◽  
Amresh Kumar
Keyword(s):  
Organizational Support ◽  
Structural Equation ◽  
Reliability And Validity ◽  
Three Dimensions ◽  
Equation Modeling ◽  
Job Engagement ◽  
Content Type ◽  
Perceived Supervisor Support ◽  
Engagement Strategies ◽  
The Individual

Purpose This paper aims to develop the readers’ understanding of the transforming role of job engagement (JOB) drivers, specifically for Gen Z in information technology (IT) Companies across India. It measures the association of JOB and perceived organizational support (POS), perceived supervisor support (PSS) and co-worker relationship (COP) with a very special reference to Gen Z. Design/methodology/approach A total of 302 survey-based responses were collected. To test the conceptualized model of JOB, structural equation modeling was used. Confirmatory factor analysis was conducted using the AMOS platform toward determining the reliability and validity of the individual constructs and the overall model. Findings All three dimensions, namely, POS, PSS and COP, are positively related to JOB. Out of the three, the most contributing extent in engaging Gen Z is PSS. Research limitations/implications A conceptual framework of Gen Z engagement drivers could help human resource (HR) researchers fine-tune Gen Z employees’ retention strategy. The paper shows that it is not about pandering to them but about eliminating blocks so that Gen Z can deliver the future business. Practical implications The outcomes may aid establishments and policymakers in advancing and improving HRs policies in engaging Gen Z, who have started entering the organizations. Originality/value JOB practices can add to the determinations of the HRs processes in the IT start-ups organizations in dealing with Gen Z. This research reconnoiters the drivers of engagement strategies directly impacting JOB Gen Z.

Age-Related Effects on Interoceptive Accuracy, General Interoceptive Sensibility, and Specific Interoceptive Sensibility

2020 ◽  
Vol 27 (4) ◽  
pp. 154-170 ◽  
Author(s):  
L. Nusser ◽  
O. Pollatos ◽  
D. Zimprich
Keyword(s):  
Structural Equation ◽  
Empirical Support ◽  
Self Report ◽  
Three Dimensions ◽  
Equation Modeling ◽  
Adult Lifespan ◽  
Age Related ◽  
Physical Diseases ◽  
Interoceptive Accuracy ◽  
Subjective Belief

Abstract. Background: The current research into interoception distinguishes between interoceptive accuracy (IAcc), the accurate detection of internal sensations (e.g., heartbeats) as measured by performance on objective IAcc tasks, and interoceptive sensibility (IS), the subjective belief concerning one’s own experience of internal sensations as measured either through self-report questionnaires or through one’s confidence in the accuracy during an IAcc task. Aims: As the two measures of IS, however, are usually uncorrelated and show differential relationships to IAcc, we suggest different types of IS, a general IS and a specific IS. Further, based on a growing body of research linking IAcc and IS to physical and mental diseases, the development of interoception across the adult lifespan is of importance. Methods: Using Structural Equation Modeling the present paper investigates the relationships among IAcc assessed by a heartbeat counting task, and the two proposed dimensions of IS in 138 participants ( Mage = 42.67, SDage = 18.77). Furthermore, we examine age-related differences in IAcc, as well as in general and specific IS. Results: In terms of the relationship between the three dimensions, general and specific IS were weakly correlated and exhibited different relationships to IAcc. Further, we found different age effects on the three interoceptive dimensions. Whereas IAcc decreased with age, specific IS tend to increase with age, and general IS remained unaffected by age. Conclusion: The findings provide further empirical support for a dissociation between general and specific IS and raised important questions concerning the relation between interoceptive accuracy and the emergence of physical diseases in older age.

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