scholarly journals Effects of Partnership Quality and Information Sharing on Express Delivery Service Performance in the E-commerce Industry

2020 ◽  
Vol 12 (20) ◽  
pp. 8293
Author(s):  
Yaoguang Zhong ◽  
Ivan Ka Wai Lai ◽  
Fangfang Guo ◽  
Huajun Tang
Keyword(s):  
Information Sharing ◽  
Structural Equation ◽  
Service Providers ◽  
Performance Model ◽  
Service Performance ◽  
Theoretical Contribution ◽  
Delivery Service ◽  
Partnership Quality ◽  
Share Information ◽  
Express Delivery

This study applies the partnership quality theory to investigate how the perceived information sharing quality from express delivery service providers can affect logistics service performance for online shoppers in terms of partnership quality (including trust and commitment) and willingness to share information from E-commerce enterprises. Based on 421 samples of E-commerce enterprises in China, the results of structural equation modelling revealed that perceived information sharing quality affects partnership trust, which in turn affects the partnership commitment and willingness to share information. Partnership quality and willingness to share information affect the perceived performance of the express delivery services. Surprisingly, information sharing quality does not play a role in commitment. This study provides a theoretical contribution to E-commerce supply chain research in constructing a cognition, affective, behavior, and conative performance model for further research.

Dependence, trust, and 3PL integration: an empirical study in China

2017 ◽  
Vol 47 (9) ◽  
pp. 927-948 ◽  
Author(s):  
Baofeng Huo ◽  
Chen Liu ◽  
Haozhe Chen ◽  
Xiande Zhao
Keyword(s):  
Financial Performance ◽  
Information Sharing ◽  
Structural Equation ◽  
Mainland China ◽  
Performance Model ◽  
Equation Modeling ◽  
Content Type ◽  
Key Dimensions ◽  
Process Coordination ◽  
The Relationship

Purpose The purpose of this paper is to investigate relationships among dependence, trust, and integration in the Chinese 3PL context. 3PL integration is manifested in two key dimensions: information sharing and process coordination. Design/methodology/approach This study develops a dependence-trust-3PL integration-performance model and tests it using structural equation modeling with survey data collected from 361 companies in the Greater China area (i.e. mainland China, Hong Kong, and Taiwan). Findings The results show that switch dependence is indirectly related to information sharing and process coordination through goodwill trust, while goal dependence has direct links with both integrative behaviors. The authors also found that only goodwill trust mediates the relationship between dependence and integrative behaviors, while ability trust does not mediate any relationships. Finally, the analysis validated the direct link between process coordination and financial performance, but did not find a significant link between information sharing and financial performance. Originality/value Different from most previous studies on similar topics, this study examines the impacts of different types of dependence and trust on different 3PL integration dimensions. As a result, the findings are more specific and have direct relevance to effective 3PL relationship management in China.

Logistic services in the Caribbean region

2018 ◽  
Vol 31 (3) ◽  
pp. 534-552 ◽  
Author(s):  
Alex J. Ruiz-Torres ◽  
Guillermo Cardoza ◽  
Markku Kuula ◽  
Yuritza Oliver ◽  
Henry Rosa-Polanco
Keyword(s):  
Information Sharing ◽  
Structural Equation ◽  
Service Providers ◽  
Relevant Information ◽  
Equation Modeling ◽  
Contingency Planning ◽  
Caribbean Region ◽  
Content Type ◽  
The Caribbean ◽  
And Performance

Purpose The purpose of this paper is to study the relationships between the capabilities and performance characteristics of logistic service providers (LSPs) in the Caribbean region. The study considers the organization’s process improvement (PI) performance as it relates to their innovation capabilities, their efforts into information sharing and collaboration with customers, their planning for contingencies and considering the uncertainty of their customer’s technology. Design/methodology/approach A survey was applied to 88 LSP firms with operations in the Caribbean region. Structural equation modeling was used to analyze the hypothesized relationships. Findings The results indicate that the PI performance of LSPs is significantly related to their innovation capabilities, and that these capabilities are positively related to collaboration and exchange of relevant information. Furthermore, they indicate that information sharing between LSPs and their customers significantly improves the quality of contingency planning. However, the study showed that innovation capabilities are not directly related to the LSPs’ focus on contingency planning and that customers’ technology uncertainty does not have a significant effect on the LSPs’ innovation capabilities. Research limitations/implications The sample of LSP firms is limited to three countries of the Caribbean region. Further examination of the model in additional countries and across multiple industrial contexts would increase the validity of the findings and expand to settings such as manufacturing and services. Originality/value This study measures operational performance of LSPs from a different perspective: its PI performance, and considers how multiple factors affect this performance.

Social capital and individual motivations for information sharing: A theory of reasoned action perspective

2021 ◽  
pp. 016555152110605
Author(s):  
Sawasn J Al-Husseini
Keyword(s):  
Social Capital ◽  
Information Sharing ◽  
Structural Equation ◽  
Online Survey ◽  
Theory Of Reasoned Action ◽  
Reasoned Action ◽  
The Social ◽  
Shared Language ◽  
The Impact ◽  
Share Information

Based on the theory of reasoned action, this study examined the impact of social capital and individual motivations on information sharing in the context of higher education. The research conducted an online survey of 277 academic technicians in five academic institutions in public university in Iraq. The model was developed using the structural equation modelling technique with AMOS v.27 and conditional hypotheses were tested. The findings suggest that social connection, trust, reciprocity, shared language, vision and a positive attitude towards assisting others influence technicians’ willingness to share information. It is also shown that attitude and subjective norms significantly affect information-sharing intentions. The results provide insights into understanding the social capital processes and individual motivations that contribute to information sharing among academic technicians in developing countries, particularly Iraq. Therefore, lab managers can implement practical plans to support these factors.

scholarly journals Express delivery logistics with high-speed railway: a perspective of payment scheme and forecast information sharing

2021 ◽  
Author(s):  
Huawei Duan ◽  
Yusen Ye ◽  
Zheng Lei ◽  
Mengting Wang
Keyword(s):  
Information Sharing ◽  
Service Provider ◽  
High Speed ◽  
Service Providers ◽  
Demand Forecast ◽  
High Speed Railway ◽  
Payment Scheme ◽  
Transportation Capacity ◽  
Demand Information ◽  
Express Delivery

AbstractThis paper investigates the payment scheme and forecast information sharing issues in the express delivery logistics with the high-speed railway. The HSR carriers need to coordinate the transportation capacity between passenger and freight. It is widely recognized that the advance payment scheme (APS) using as deposit is a beneficial way for the HSR carriers to make decisions on the transportation capacity preserved for express delivery. However, the express service providers, who possess private forecast information of express delivery demand, may share inaccurate information with the HSR carriers to acquire sufficient preserved transportation capacity. This paper discusses what payment scheme is preferred by the HSR carrier, the express service provider through discussing the deposit decisions with or without forecast information sharing. We show that sharing demand forecast information can reduce the prereserved capacity and increase the profits of the HSR carrier. With the delayed payment scheme (DPS), the express service provider has no motivation to share the information; while with the APS, the HSR carrier can reasonably choose the deposit to encourage the express service provider to share the demand information. Our analysis also shows that the HSR carrier’s profits with the APS is restricted by the investment returns and the express service provider’s information sharing decisions. We also analyze the value range of the deposit, which is a proportion of the overall payment, that allows both the HSR carrier and the express service provider to prefer the APS, as well as to encourage the express service provider to share the demand information.

An information sharing theory perspective on willingness to share information in supply chains

2017 ◽  
Vol 28 (2) ◽  
pp. 417-443 ◽  
Author(s):  
Nadia Zaheer ◽  
Peter Trkman
Keyword(s):  
Life Satisfaction ◽  
Supply Chains ◽  
Information Sharing ◽  
Structural Equation ◽  
Model Fit ◽  
Social Psychological ◽  
Cross Sectional ◽  
Content Type ◽  
The Impact ◽  
Share Information

Purpose The quality of information sharing is of the utmost importance for supply chains (SCs). The purpose of this paper is to improve understanding of the human attitude: willingness to share, its antecedents and its role in improving information sharing quality. Design/methodology/approach Based on information sharing theory, a theoretical model and research hypotheses are developed. Data from 387 respondents were collected to test the hypotheses and model fit using structural equation modelling and mediation analysis. The impact of social-psychological factors and information technology (IT) infrastructure capability on willingness to share information and, consequently, its effect on information sharing quality were analysed using IBM SPSS Statistics, PROCESS and AMOS. Findings The statistical analysis showed a good model fit. Trust is the most important antecedent for willingness to share, while the impacts of commitment and reciprocity are also significant. Interestingly, power is not a significant antecedent of willingness. Life satisfaction is a significant precursor to willingness to share information, whereas surprisingly overall job satisfaction does not play a significant role. Research limitations/implications Cross-sectional data were used and the scope was limited to SCs. Practical implications Managers should be aware that trust, commitment and reciprocity with their SC partners influence the willingness to share information with varying effects. Access to proper IT capabilities increases willingness as does the life satisfaction. SC individuals who are happy with life are more willing. Interestingly, high power might get the sharer to share information albeit unwillingly. Originality/value The model provides a social-psychological understanding of the antecedents of human willingness to share information, which is crucial to sharing quality information. Overall, the social-psychological and IT factors model based on information sharing theory is statistically valid for the SC context.

We're So Bad It's Funny - Effects of Using Humour in the Marketing Communication of Low-Quality Service Providers

2020 ◽  
Vol 4 (2-3) ◽  
pp. 84-99
Author(s):  
Ilias Danatzis ◽  
Jana Möller ◽  
Christine Mathies
Keyword(s):  
Service Quality ◽  
Service Providers ◽  
Purchase Intentions ◽  
Service Performance ◽  
Superior Performance ◽  
Service Research ◽  
Marketing Communication ◽  
Quality Service ◽  
Customer Expectations ◽  
Service Outcomes

Low-quality service providers who are unable or unwilling to compete through superior performance increasingly use humour in their marketing communication to generate positive service outcomes. Yet it remains unclear whether using humour to communicate poor service quality is indeed effective. Based on an online experiment in the context of budget hotels, this study finds that using humour to deliberately communicate poor service quality leads to higher purchase intentions and service quality evaluations by reducing both technical and functional service quality expectations. Theoretically, this study extends humour and service research by providing first empirical evidence for the viability of using humour as an effective tool for leveraging customer expectations of service quality rather than improving service performance. Managerially, these insights highlight how reducing customer expectations is an alternative strategy for attracting new customers and for achieving superior quality evaluations.

Considering Others’ Mental States Causally Increases Feelings of Social Bonding and Information Sharing

2019 ◽  
Author(s):  
Elisa Baek ◽  
Diana Tamir ◽  
Emily B. Falk
Keyword(s):  
Social Behavior ◽  
Information Sharing ◽  
Mental States ◽  
Social Bonding ◽  
Health News ◽  
Brain Behavior ◽  
The Relationship ◽  
Share Information ◽  
Shed Light ◽  
Mentalizing System

Information sharing is a ubiquitous social behavior. What causes people to share? Mentalizing, or considering the mental states of other people, has been theorized to play a central role in information sharing, with higher activity in the brain’s mentalizing system associated with increased likelihood to share information. In line with this theory, we present novel evidence that mentalizing causally increases information sharing. In three pre-registered studies (n = 400, 840, and 3500 participants), participants who were instructed to consider the mental states of potential information receivers indicated higher likelihood to share health news compared to a control condition where they were asked to reflect on the content of the article. Certain kinds of mentalizing were particularly effective; in particular, considering receivers’ emotional and positive mental states, led to the greatest increase in likelihood to share. The relationship between mentalizing and sharing was mediated by feelings of closeness with potential receivers. Mentalizing increased feelings of connectedness to potential receivers, and in turn, increased likelihood of information sharing. Considering receivers’ emotional, positive, and inward-focused mental states was most effective at driving participants to feel closer with potential receivers and increase sharing. Data provide evidence for a causal relationship between mentalizing and information sharing and provide insight about the mechanism linking mentalizing and sharing. Taken together, these results advance theories of information sharing and shed light on previously observed brain-behavior relationships.

scholarly journals Quality Assessment of the Services Delivered by a Court, Based on the Perceptions of Users, Magistrates, and Court Officials

2021 ◽  
Vol 13 (2) ◽  
pp. 504
Author(s):  
Patrícia Moura e Sá ◽  
Maria João Rosa ◽  
Gonçalo Santinha ◽  
Cátia Valente
Keyword(s):  
Service Quality ◽  
Service Providers ◽  
Service Performance ◽  
Technological Equipment ◽  
Perceived Service Quality ◽  
Positive View ◽  
Depth Interview

This paper aims to measure the quality of the services delivered by a court by assessing the satisfaction of court users and service providers, i.e., magistrates and court officials. For that purpose, a case study was carried out and data were collected by means of a questionnaire based on the SERVPERF instrument, in which perceived service quality is measured, considering court users, magistrates, and court officials’ perceptions of post-service performance. One hundred and fifty-eight questionnaires were successfully returned. An in-depth interview was later conducted to the court administrator to gain a richer understanding of the results achieved and ask follow-up questions. Overall, findings revealed that court users, magistrates, and court officials clearly have a positive view of the services provided, although improvement is needed, particularly in the court’s facilities and technological equipment. The current research sheds some light on the potentialities and difficulties of assessing service quality in the judiciary and contributes to the validation of the SERVPERF instrument in this context.

Understanding Customers' Continuance Intention

2021 ◽  
Vol 52 (2) ◽  
pp. 68-93
Author(s):  
Bangaly Kaba
Keyword(s):  
Information And Communication Technologies ◽  
Structural Equation ◽  
Service Providers ◽  
Equation Modeling ◽  
Continuance Intention ◽  
Internet Service ◽  
Digital Inequality ◽  
Internet Users ◽  
The Difference ◽  
Use Behavior

The purpose of this study is to understand the difference between Internet users' continuing use behavior in the context of digital inequality. Data were collected through a survey of Internet users in the Ivory Coast. The structural equation modeling technique was used to test the research hypothesis. This study showed empirically that concern over information and communication technologies (ICT) access as an explanation for digital inequality should be toned down. This research suggests emphasizing alternative factors to explain Internet sustained use intention by underprivileged individuals, including normative beliefs. The results will help internet service providers, governments, and international aid agencies to better understand users' behaviors or reactions to ICT available to them. This understanding provides a foundational platform upon which viable and effective information technology-enabled solutions and policies can be conceptualized and implemented. This study is one of the few that integrate three salient beliefs to differentiate ICT use continuance intention in the context of digital inequality.

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