scholarly journals Precautionary Demand for Cash and Perceived Risk of Electronic Payments

2020 ◽  
Vol 12 (19) ◽  
pp. 7977
Author(s):  
Jacek Pietrucha ◽  
Grzegorz Maciejewski
Keyword(s):  
Mental State ◽  
Perceived Risk ◽  
Upward Trend ◽  
Electronic Payments ◽  
Mobile Payments ◽  
Precautionary Demand ◽  
Main Determinants ◽  
Cash Reserves ◽  
Level Of Risk

We have recently seen two conflicting trends in the use of cash. The share of e-payments in retail transactions is steadily increasing, but the same upward trend is true for the share of cash in circulation or at least the cash share remained unchanged. This paper shows the significance of perceived risk for consumers’ precautionary demand for cash after they make a decision to use e-payments. We use data from a study involving Polish consumers. The main conclusions are as follows: surveyed consumers perceive a level of risk associated with card and mobile payments and continue to carry cash for precautionary reasons. Factors such as the consumer’s mental state, lack of trust in e-payments, and attitude to risk influence the decision to maintain cash reserves, while the consumer’s income and age may be considered the main determinants of the value of the cash reserve. Consequently, the decision to use e-payments does not necessarily mean that the demand for cash drops to zero. A degree of difficult-to-reduce, autonomous demand for cash may exist independent of the traditionally studied determinants, in particular, those related to the transaction demand.

Understanding Adoption Intention of Mobile Shopping Applications

2021 ◽  
Vol 13 (2) ◽  
pp. 31-47
Author(s):  
Malik Khlaif Gharaibeh ◽  
Natheer Khlaif Gharaibeh
Keyword(s):  
Perceived Risk ◽  
Diffusion Theory ◽  
New Technology ◽  
Relative Advantage ◽  
Intention To Use ◽  
Innovation Diffusion Theory ◽  
Mobile Shopping ◽  
Robust Model ◽  
Perceived Enjoyment ◽  
Main Determinants

This paper empirically explains the main determinants impacting user's intention to shop via mobile application in Jordan. This study modified innovation diffusion theory (IDT) and incorporates two new factors: perceived enjoyment and perceived risk. Data were obtained from 450 customers by using regression analysis for testing seven hypotheses. The results showed that relative advantage, compatibility, trialability, and observability are significantly associated with consumer decisions to adopt mobile shopping applications. Perceived enjoyment and perceived risk have a non-significant effect on the intention to use. Interestingly, complexity was found to be positively related to intention to use. This research confirms that IDT is a robust model when studying new technology or innovation like mobile shopping. The findings from this study are helpful for software engineers, retailers, service developers, and mobile marketers to raise the usage rate of this service among people.

Effect of Perceived Risk on E-Commerce Acceptance

2010 ◽  
pp. 693-700 ◽  
Author(s):  
Ángel Herrero-Crespo ◽  
Ignacio Rodríguez-del-Bosque
Keyword(s):  
Information System ◽  
Perceived Risk ◽  
Online Shopping ◽  
Careful Consideration ◽  
Shopping Behavior ◽  
Internet Shopping ◽  
Main Determinants ◽  
Online Shopping Behavior ◽  
The Individual ◽  
And Diffusion

The risk or uncertainty perceived on a conduct (e.g. purchasing or consuming of a product, or using an information system) by the individuals has been traditionally identified as one of the main determinants of consumer behavior. In particular, the influence of perceived risk has been specially linked to high involvement products or conducts (Laurent & Kapferer, 1985) which imply a high value or concern for the individual, and that are usually purchased after long and careful consideration. In the specific context of e-commerce, perceived risk has been traditionally identified as one of the main barriers for Internet shopping acceptance and diffusion (Korgaonkar & Wolin, 1999; Goldsmith & Lafferty, 2001; Miyazaki & Fernández, 2001; Wu & Wang, 2005). However, the empirical evidence available regarding this issue is contradictory, and some authors have found that the influence exerted by perceived risk on consumers’ online shopping behavior may not be so relevant (Jarvenpaa & Todd, 1997; Herrero & Rodríguez del Bosque, 2008).

A Study of Consumer Continuance Intention to Adopt Mobile Payment Application in Indonesia

2021 ◽  
pp. 435-456
Author(s):  
Rosdiana Sijabat
Keyword(s):  
Technology Acceptance ◽  
Perceived Risk ◽  
Economic Value ◽  
Mobile Payment ◽  
Continuance Intention ◽  
User Intention ◽  
Intention To Adopt ◽  
Acceptance Model ◽  
High Level ◽  
Level Of Risk

This study investigates the factors that determine user intention to continue using mobile payment application, taking as its case an Indonesian application called OVO. It applies the technology acceptance model by examining continuance intention to use (CITU) of OVO, economic value, satisfaction, gender difference, and perceived risk as the constructs. This study finds that economic value is significant predictor of CITU, but of a lower magnitude when the application was perceived as having a high level of risk. Satisfaction was significantly associated with CITU, particularly amongst users who perceived OVO as having a high level of risk. Although economic value and satisfaction influenced CITU amongst both male and female respondents, their influence was greatest amongst the former.

LD Based Framework to Mitigate Threats in Mobile Based Payment System

2019 ◽  
Vol 10 (4) ◽  
pp. 1-17
Author(s):  
Jitendra Singh
Keyword(s):  
Social Media ◽  
Personal Information ◽  
Payment System ◽  
Mobile Users ◽  
Security Measures ◽  
Electronic Payments ◽  
Mobile Payments ◽  
Media Collaboration

Smartphones have deeply penetrated in modern lifestyle. Accordingly, usage has grown manifold in the area of social media, collaboration, and mobile-based payment. The security of smartphones is increasingly critical at the user end as well as at service provider's end due to the involvement of monetary payments and personal information. Despite using a smartphone for mobile payments, strong security measures have not been put into place by a majority of users, particularly those involved with electronic payments. This article is an attempt to identify threats applicable to smartphones and classify them based on a broader category of threats. Existing vulnerabilities have been explored. In the light of the digital India campaign, security preparedness among Indian users has been assessed by carrying out a survey that reveals a poor level of preparedness among mobile users. Finally, the authors have proposed a lotus diagram (LD)-based framework to mitigate threats that can negatively impact mobile-based payment. The proposed method will greatly help in strengthening security and mitigating the threats for the user.

Fraud risk in electronic payment transactions

2016 ◽  
Vol 19 (2) ◽  
pp. 148-157 ◽  
Author(s):  
Levente Kovács ◽  
Sandor David
Keyword(s):  
Service Providers ◽  
Banking System ◽  
Content Type ◽  
Electronic Payments ◽  
Fraud Risk ◽  
Mobile Payments ◽  
European Forum ◽  
European Regulations ◽  
The One ◽  
Retail Payments

Purpose The purpose of this paper is the timely review of regulations on the security of electronic payments, payment innovations and their vulnerabilities and discussing the recommendations elaborated by the European Forum on the Security of Retail Payments. Design/methodology/approach First, the article presents a serious fraud case which happened in the Hungarian banking system. This case demonstrates all risks associated with the security of payment channels being used. Next, the article examines those international SecuRe Pay Forum recommendations which target the elimination of such fraud risks. Finally, the article compares current domestic regulations with these recommendations. Findings The fraud incidents and the speed of penetration of new fraud techniques and methods caught the attention of payment service providers, customers, supervisors and overseers. The result of their cooperation is the European Forum on the Security of Retail Payments. The forum elaborated three sets of recommendations on security of Internet payments, payment account access services and mobile payments, which are missing elements of the present Hungarian and pan-European regulations. Both domestic and international regulators should build on the revised Payment Services Directive and the recommendations in question, to avoid fraud incidents like the one this article initially portrayed. Originality/value The article presents a specific, true case which took place in Hungary in 2014.

An Empirical Investigation on Credit Card Adoption in India

2013 ◽  
Vol 4 (1) ◽  
pp. 13-29 ◽  
Author(s):  
G.Varaprasad ◽  
Kailas Sree Chandran ◽  
R. Sridharan ◽  
Anandakuttan B. Unnithan
Keyword(s):  
Perceived Risk ◽  
Credit Card ◽  
Credit Cards ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Relative Advantage ◽  
Perceived Benefits ◽  
Perceived Ease Of Use ◽  
Perceived Trust ◽  
Main Determinants

In India, the credit card usage as well as the penetration has been found to be very low compared to that of debit cards. Though banks offer the best of the services, still there are apprehensions about the risks involved in using a credit card in India. Hence, this study investigates the customer’s adoption behavior of credit cards and determines the factors which influence the acceptance among Indian customers. Many studies have been reported in the literature to analyze the customer’s adoption behavior of online banking, Automated Teller Machines, e-shopping etc. But, there are not many studies that analyze the adoption behavior of credit cards. In this study, an empirical model that includes ten behavioral factors has been proposed. Along with the main determinants identified from the literature, two new parameters such as perceived benefits and self-esteem have been included in the model. The analysis of the model reveals that factors such as perceived usefulness, perceived ease of use, perceived risk, relative advantage, perceived trust, social influence and perceived benefits have been found to be the main determinants of credit cards adoption in India. The findings are of great use primarily for the banks which are planning to offer credit cards, and for already existing banks to focus on the gaps.

Evolution of Electronic and Mobile Business and Services

2012 ◽  
pp. 171-187
Author(s):  
Carl Adams ◽  
Simon Mouatt
Keyword(s):  
Economic Activity ◽  
Global Market ◽  
Electronic Business ◽  
Business Activity ◽  
Mobile Business ◽  
Electronic Payments ◽  
Mobile Payments ◽  
Electronic Transactions ◽  
The Government ◽  
The Relationship

Mobile business and services are playing an increasingly significant role in economic activity for nations. However, one of the prerequisites for successful electronic business activity is to have practical and acceptable mechanisms to conduct electronic transactions. In this paper, the authors identify weaknesses in the mobile and electronic payments markets, namely hyper-competition that results in too much variation and lack of standards. The paper gains insights from previous works on the government and money nexus. The relationship between governments and money has continued to evolve. The current global and electronic environment now presents fresh challenges for the state, as payments extend across national jurisdictions and deal with new types of services and transactions. The paper provides the basis for developing theory to fully capture and recognise the development of mobility in an electronic and global market space and by identifying practical ways governments can support the evolving mobile payments industry.

Adoption readiness, personal innovativeness, perceived risk and usage intention across customer groups for mobile payment services in India

2014 ◽  
Vol 24 (3) ◽  
pp. 369-392 ◽  
Author(s):  
Rakhi Thakur ◽  
Mala Srivastava
Keyword(s):  
Technology Acceptance ◽  
Perceived Risk ◽  
Structural Equation ◽  
Future Research ◽  
Content Type ◽  
Personal Innovativeness ◽  
Mobile Payments ◽  
Personal Variables ◽  
Structural Relationships ◽  
The Stability

Purpose – The purpose of this paper is to accomplish two objectives – to test the functional relationship between adoption readiness (AR), perceived risk (PR) and usage intention for mobile payments in India and to investigate the stability of proposed structural relationships across different customer groups. Design/methodology/approach – The literature concerning major attributes of technology acceptance were systematically reviewed to develop construct of AR. Post that a comprehensive model consisting of AR, personal innovativeness and PR was put together. The model was then empirically tested using structural equation modelling. Findings – On appraising the proposed model, five out of six hypotheses were fully supported while one hypothesis was partially supported. Test of invariance showed significant variance among users and non-users. Research limitations/implications – The results of the study may vary with national context, service offerings, regulatory framework and other customer personal variables (i.e. lifestyle) suggesting future research opportunities. Practical implications – The results facilitate the comprehension of the role of different factors on the mobile payments usage intention among customers. In addition, the results expand the knowledge on consumer behaviour towards financial technological innovations. Originality/value – The results expand one's knowledge on this relationship, propounding interesting empirical evidence of the model invariance among different consumer groups.

scholarly journals User Trust levels and Adoption of Mobile Payment Systems in China: An Empirical Analysis

SAGE Open ◽  
2021 ◽  
Vol 11 (4) ◽  
pp. 215824402110565
Author(s):  
Kamal Abubker Abrahim Sleiman ◽  
Lan Juanli ◽  
Hongzhen Lei ◽  
Ru Liu ◽  
Yuanxin Ouyang ◽  
...  
Keyword(s):  
Technology Acceptance ◽  
Behavioral Intention ◽  
Perceived Risk ◽  
Success Factors ◽  
Influential Factors ◽  
Ease Of Use ◽  
Mobile Payment ◽  
Daily Lives ◽  
Empirical Survey ◽  
Mobile Payments

The technology acceptance model (TAM) has been regarded as a promising model for understanding technology adoption and can be extended to different situations. Currently, mobile payment services have been widely applied in people’s daily lives in China, and understanding their critical success factors is becoming important. Mobile payments are a complex system, and a large number of factors affect their success. Since mobile payments are directly related to financial issues, their wide adoption relies heavily on people’s trust. We developed a model based on the TAM to investigate the most influential factors in building trust within the mobile payment context. We conducted an empirical survey and 373 samples were collected using a valid questionnaire from the users of the popular payment platforms in China—Alipay and WeChat payment. We found that government monitoring is the most significant factor of customer trust, followed by reputation, and security. Government monitoring directly influenced behavioral intention, was negatively associated with perceived risk and positively affected behavioral intention. Moreover, mobility, subjective norms, usefulness, ease of use, and perceived enjoyment impacts customer behavioral intention.

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