scholarly journals The Impact of the Quality of Interpersonal Relationships between Employees on Counterproductive Work Behavior: A Study of Employees in Poland

2019 ◽  
Vol 11 (21) ◽  
pp. 5916
Author(s):  
Dawid Szostek
Keyword(s):  
Relationship Quality ◽  
Interpersonal Relationships ◽  
Counterproductive Work Behavior ◽  
Work Behavior ◽  
Equation Modeling ◽  
Length Of Service ◽  
Counterproductive Behavior ◽  
The Impact ◽  
Demographic Features

The purpose of the article is to determine how the quality of interpersonal relationships at work (QIRW) affects the extent of counterproductive work behavior (CWB), and whether this impact is moderated by employees’ demographic features (education, age, sex, length of service and type of work). These questions are particularly important for organizations that want to function sustainably, because counterproductive behavior also includes wasting resources, polluting the environment and using environmentally unfriendly products. The research objectives were met using a survey conducted in 2018 among 1488 professionally active people in Poland. Structural equation modeling (SEM) was used to analyze the empirical data. The proposed theoretical model was intended to determine how particular categories of relationship quality affect dimensions of CWB (which included taking into account employees’ aforementioned demographic features). I determined that relationship quality has an inverse relationship with counterproductive behavior of employees (the higher the quality, the lower the propensity for CWB), but there are also many paradoxes that I discuss in detail. Moreover, this impact is significantly moderated by employees’ demographic features (mainly education, type of work, length of service and sex). I also discuss the theoretical contributions, practical implications and limitations of this study, and directions for future research.

scholarly journals Innovations in human resource management: impact of demographic characteristics, quality of interpersonal relationships on counterproductive work behaviours

2021 ◽  
pp. 11-20
Author(s):  
Dawid Szostek
Keyword(s):  
Interpersonal Relationships ◽  
Structural Equation ◽  
Demographic Characteristics ◽  
Survey Period ◽  
Length Of Service ◽  
Research Results ◽  
Service Type ◽  
Counterproductive Work Behaviours ◽  
The Impact

This paper describes the selected demographic characteristics as moderators of the impact of the quality of interpersonal relationships at work on counterproductive work behaviours. The main purposes of the research are describing: 1) how interpersonal relationships at work influences the intensity of counterproductive work behaviours; 2) how sex, age, education, length of service and type of job moderate the influence of interpersonal relationships at work on counterproductive work behaviours; 3) how the above-mentioned demographic characteristics influence interpersonal relationships at work and counterproductive work behaviours separately. The studies on the literature indicated that there were no comprehensive research results concerning those problems. The research paper fills a gap in the literature relating to the impact of interpersonal relationships at work on counterproductive work behaviours and the relation to modelling this impact by demographic characteristics of employees (sex, age, education, length of service, type of job). To achieve the study purposes, the author conducted a survey conducted on a sample of 1336 active employees in Poland. The survey period was 2018-2019. The IBM SPSS Statistics and IBM SPSS Amos were used to analyze data. Based on Structural Equation Modelling, it was that:1) interpersonal relationships at work negatively impacted on the intensity of counterproductive work behaviours against another individual; 2) the strength of influence of interpersonal relationships at work on counterproductive work behaviours did not change relevantly in modelling with selected demographic characteristics (sex, age, education, length of service, type of job); 3) only education, current kind of job and service length had a relevant influence on interpersonal relationships at work and counterproductive work behaviours. The research results could be useful for managers. In their activities, managers should systematically monitor interpersonal relationships at work and counterproductive work behaviours taking into account employees' demographic characteristics. In this process, managers should pay particular attention to education, type of current job, and service length.

Stand by me: analyzing the tourist–intelligent voice assistant relationship quality

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sandra Maria Correia Loureiro ◽  
Arnold Japutra ◽  
Sebastian Molinillo ◽  
Ricardo Godinho Bilro
Keyword(s):  
Relationship Quality ◽  
Social Exchange ◽  
Structural Equation ◽  
Perceived Value ◽  
Self Esteem ◽  
Equation Modeling ◽  
Content Type ◽  
The Impact ◽  
The Relationship

Purpose This paper aims to explore tourist perceived value and attachment to intelligent voice assistants (IVAs) as antecedents of the quality of the human–IVA relationship in the hospitality domain. This research also examines the moderating role of psychological factors (self-esteem) and knowledge factors (past experience and technology expertise) in the relationships between antecedents and relationship quality. Design/methodology/approach The researchers conducted two quantitative studies, collecting data via online surveys in Mechanical Turk (n1 = 124 and n2 = 281). The proposed model was tested using partial least squares structural equation modeling. Findings The first study uncovers that tourist perceived value is the main influence on the quality of the relationship between tourists and IVAs. The second study confirms the direct relationships of the first and shows that self-esteem and technology expertise act as moderators. Practical implications This study advances the understanding of the tourism and hospitality stakeholders in using modern technologies (e.g. IVAs). Through comprehending the relationship building between individuals and IVAs, the stakeholders will be able to craft better strategies. Originality/value The study extends the attachment and social exchange theories to the tourist–IVA relationship context. Specifically, this research demonstrates the impact of tourist perceived value on the quality of the relationship with the IVA. It also points out that tourists’ self-esteem and technology expertise can weaken the tourist–IVA relationship.

A COVID-19 contextual study of customers’ mistreatment and counterproductive work behavior at coffee cafés

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ishfaq Ahmed ◽  
Talat Islam ◽  
Saima Ahmad ◽  
Ahmad Kaleem
Keyword(s):  
Servant Leadership ◽  
Counterproductive Work Behavior ◽  
Positive Influence ◽  
Work Behavior ◽  
Frontline Staff ◽  
Content Type ◽  
Counterproductive Behavior ◽  
The Impact ◽  
Coffee Shops

PurposeThe issue of customer mistreatment in food and retail sectors has come under the spotlight during the COVID-19 crisis. The purpose of this paper is to examine the problem in the COVID-19 pandemic context and study its implications for employee counterproductive behavior in the workplace. Specifically, this study aims to investigate the relationship between customer mistreatment and employee counterproductive behavior by considering the mediating role of cognitive rumination and moderating role of servant leadership at coffee cafés that operated during the COVID-19 smart lockdown period.Design/methodology/approachStructured questionnaires were distributed to 479 frontline staff working at cafés and coffee shops located in two large cities of Pakistan. The questionnaire data were analyzed by using bootstrapped regression procedures to determine how the investigated variables influenced counterproductive work behavior during the pandemic.FindingsThe findings revealed a positive influence of customer mistreatment on counterproductive work behavior both directly as well as indirectly in the presence of employee rumination as a mediator. Furthermore, the presence of servant leadership at cafés and coffee shops was found to moderate the impact of customer mistreatment during the pandemic.Originality/valueThe study offers a novel insight into the relationships between mistreatment by customers, counterproductive work behavior, employee rumination and servant leadership in the COVID-19 pandemic context, hitherto unexplored.

Psychosomatic Features, Compliance and Complementary Therapies in Rheumatoid Arthritis

2020 ◽  
Vol 16 (3) ◽  
pp. 215-223
Author(s):  
Rostislav A. Grekhov ◽  
Galina P. Suleimanova ◽  
Andrei S. Trofimenko ◽  
Liudmila N. Shilova
Keyword(s):  
Quality Of Life ◽  
Rheumatoid Arthritis ◽  
Interpersonal Relationships ◽  
Behavioral Therapy ◽  
Current Data ◽  
Psychotherapeutic Interventions ◽  
And Coping ◽  
Regulation Of Emotion ◽  
The Impact

This review highlights the issue of psychosomatic conditions in rheumatoid arthritis, paying special attention to new researches and trends in this field. Emerging concepts in all the major parts of the problem are covered consecutively, from the impact of chronic musculoskeletal pain on the emotional state to disease influence over quality of life, socio-psychological, and interpersonal relationships. Chronic pain is closely related to emotional responses and coping ability, with a pronounced positive effect of psychotherapeutic interventions, family and social support on it. Psychosexual disorders, anxiety, depression also commonly coexist with rheumatoid arthritis, leading to further decrease in quality of life, low compliance, and high suicide risk. Influence of psychosomatic conditions on the overall treatment effect is usually underestimated by rheumatologists and general practitioners. Psychosomatic considerations are of great importance for up-to-date management of rheumatoid arthritis, as they strongly influence the quality of life, compliance, and thereby disease outcomes. Two major approaches of psychological rehabilitation exist, both coping with pain through the regulation of emotion and psychotherapeutic intervention, which not only helps patients in coping with the disease, but also aimed at improving the overall adaptation of the patient. It includes techniques of relaxation, cognitive-behavioral therapy, and biofeedback therapy. Current data about the efficacy of the additional correcting therapies for patients with rheumatoid arthritis, both emerging and common ones, are discussed in the review.

The Impact of Self-Stigma, Role Strain, and Diabetes Distress on Quality of Life and Glycemic Control in Women With Diabetes: A 6-Month Prospective Study

2021 ◽  
pp. 109980042110096
Author(s):  
Ruey-Hsia Wang ◽  
Chia-Chin Lin ◽  
Shi-Yu Chen ◽  
Hui-Chun Hsu ◽  
Chiu-Ling Huang
Keyword(s):  
Quality Of Life ◽  
Glycemic Control ◽  
Prospective Study ◽  
Structural Equation ◽  
Role Strain ◽  
Diabetes Distress ◽  
Equation Modeling ◽  
Disease Characteristics ◽  
The Impact

Purposes: Women with diabetes (WD) are more severely impacted by the consequence of suboptimal diabetes control. This study aims to examine the impact of demographic and disease characteristics, baseline self-stigma, role strain, diabetes distress on Hemoglobin A1C (A1C) levels, quality of life (D-QoL) and 6-month A1C levels in younger WD. Methods: This study was a 6-month prospective study. In total, 193 WD aged 20–64 years were selected by convenience sampling from three outpatient clinics in Taiwan. Demographic and disease characteristics, self-stigma, role strain, diabetes distress, A1C levels, and D-QoL were collected at baseline. A1C levels were further collected 6 months later. Structural equation modeling was conducted to test the hypothesized model. Results: The final model supported that higher baseline D-QoL directly associated with lower concurrent A1C levels and indirectly associated with lower 6-month A1C levels through baseline A1C levels. Higher baseline self-stigma, role strain, and diabetes distress directly associated with lower baseline D-QoL, and indirectly associated with higher 6-month A1C levels through D-QoL. Conclusion: Improving self-stigma, role strain, and diabetes distress should be considered as promising strategies to improve D-QoL in young WD. D-QoL plays a mediation role between baseline self-stigma, role strain, diabetes distress and subsequent glycemic control in younger WD. Enhancing baseline D-QoL is fundamental to improve subsequent glycemic control.

scholarly journals Parental incarceration affects children’s emotional and behavioral outcomes: A longitudinal cohort study of children aged 9 to 13 years

2021 ◽  
pp. 016502542199591
Author(s):  
Daragh Bradshaw ◽  
Ann-Marie Creaven ◽  
Orla T. Muldoon
Keyword(s):  
Cohort Study ◽  
Relationship Quality ◽  
Child Outcomes ◽  
Behavioral Outcomes ◽  
Secondary Analysis ◽  
Parental Incarceration ◽  
Child Relationship ◽  
Children And Parents ◽  
The Impact

Parental incarceration (PI) is negatively associated with emotional, educational, and psychological child outcomes. However, few studies explore potential mechanisms through which these outcomes are transmitted or the means by which prosocial outcomes might develop. This study used data from two waves of a population cohort study of children aged 9 years and followed up aged 13 years living in Ireland. Children and parents ( N = 8,568) completed measures of PI, primary caregiver (PCG) depression, PCG-child relationship quality, and child behavioral adjustment. We then conducted a secondary analysis on this national longitudinal study of children in Ireland. Using sequential mediation models, we observed a mediated indirect effect of PI on prosocial outcomes via PCG depression and PCG-child relationship quality. PI at age 9 was associated with increased difficulties and reduced prosocial behavior at age 13. Additionally, PI at age 9 affected PCG depression and the PCG-child relationship quality. Additionally, child prosocial outcomes, and emotional and behavioral difficulties were less apparent where PI had a weaker effect on PCG depression and the quality of PCG-child relationship. Supports that can mitigate the impact of PI for vulnerable caregivers and children are discussed.

Iranian Coaches Forgiveness and Relationship Quality to Their Athletes

2021 ◽  
pp. 1-8
Author(s):  
Hassan Gharayagh Zandi ◽  
Sahar Zarei ◽  
Mohammad Ali Besharat ◽  
Davoud Houminiyan sharif abadi ◽  
Ahmad Bagher Zadeh
Keyword(s):  
Relationship Quality ◽  
Structural Equation ◽  
Equation Modeling ◽  
Data Sets ◽  
Mediating Role ◽  
Interpersonal Behaviors ◽  
Key Factor ◽  
The Relationship

Coaching has often been viewed as a context within which coaches operate to largely bring about changes in athlete’s performance and flourishing. One key factor to successful outcomes in coaching is the quality of the relationship between coaches and athletes. The coach–athlete relationship is at the heart of coaching; however, limited studies have been conducted on its antecedents. The aim of this study was to investigate the relationship between coaches’ forgiveness and perceived relationship quality toward their athletes through verifying the mediating role of interpersonal behaviors of coaches. A total of 270 Iranian coaches participated in the survey, and the data sets were analyzed using structural equation modeling. Results revealed that forgiveness positively predicted the coaches’ perceived relationship quality with their athletes, and this pathway was mediated by the coaches’ interpersonal behaviors.

scholarly journals Peran Kecerdasan Emosi dan Iklim Organisasi terhadap Perilaku Kerja Kontraproduktif

2019 ◽  
Vol 3 (2) ◽  
pp. 123
Author(s):  
Devianita Puspita Wardhani ◽  
IJK Sito Meiyanto
Keyword(s):  
Emotional Intelligence ◽  
Data Collection ◽  
Organizational Climate ◽  
Counterproductive Work Behavior ◽  
Quantitative Approach ◽  
Work Behavior ◽  
Research Subjects ◽  
Counterproductive Behavior ◽  
Regression Techniques

This research aims to determine the role of emotional intelligence and organizational climate in predicting the counterproductive work behavior. This study used a quantitative approach survey. The method of data collection in this research was conducted by distributing scale to the research subjects, with a total of 146 civil servants. The data was analyzed using double regression techniques using SPSS (Statistical Product and Service Solutions) 20.0. The result shows that the emotional intelligence and organizational climate can contribute together to decrease counterproductive behavior that occurs in the workplace (F (2, 143) = 5.266, p<.05, R2 = .069). Limitations and suggestions for further research were also discussed in this study.

scholarly journals HOW DO BANKERS WORK DEVIANTLY IN THE CREDIT SECTOR?

2021 ◽  
Vol 19 (3) ◽  
pp. 678-687
Author(s):  
Dewi Khrisna Sawitri ◽  
◽  
Mustain Mashud ◽  
Antun Mardiyanta ◽  
◽  
...  
Keyword(s):  
Qualitative Research ◽  
Human Resources ◽  
Banking Sector ◽  
Counterproductive Work Behavior ◽  
Work Behavior ◽  
Bank Credit ◽  
Depth Information ◽  
Counterproductive Behavior ◽  
Banking Activity ◽  
A Company

This research is implemented in the banking sector. Knowledge about counterproductive behavior that emerged in banking activity is still limited. Bankers, human resources in the banking sector, deal a lot with customers in their day-to-day job activity by assessing the credit proposal of their bank customers. Qualified credit assessment is essential to determine the approval of bank credit. The failure to assess qualified debtors will result in bad credit in which debtors do not repay the credit they receive. To get qualified credit assessment, bankers follow the 5C Principles in assessing credit proposals. Counterproductive work behavior occurs when workers perform indifferently from what the rules and norms of a company have stated. Qualitative research with a phenomenology approach was conducted to determine how these deviances performed while bankers assessed their customers’ credit loan proposals under the 5C Principles. Six bankers with different job positions were the subjects of this study and were interviewed to get in-depth information. This research reveals items of behaviors related to production deviances in each principle they assessed. Deviances are reported in each principle then categorized into production ones since these behaviors deal a lot with how they perform their job in the credit sector.

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