scholarly journals Proposal of Value for Customer of Spas: Expectations of Spa Patients and Tourist in Polish Spas

2019 ◽  
Vol 11 (13) ◽  
pp. 3598 ◽  
Author(s):  
Adam R. Szromek ◽  
Katarzyna Wybrańczyk

Literature on the trends of health tourism development has proven that it is becoming one of the most important tourism activities. With the growing popularity of this form of tourism, the structure of the needs of tourists and spa patients is simultaneously changing. This article presents the results of self-research carried out in Polish spa resorts based on a sample of 753 patients and spa tourists. The purpose of the research carried out was the development of a value proposition for the client of a spa enterprise as an element of a business model. At the same time, this paper points to the need to base spa activity on the values of sustainable development through key spa resources in the form of a therapeutic climate and natural raw materials applied in spa therapy. The key values for patients and spa tourists are the improvement of health with natural therapeutic resources, recreation in a place with a healing climate, achieving the effect of the treatment, the development of cultural activities, the possibility of taking care of a child during treatment, and the introduction of a psychologist and leisure animator. The mentioned features may become the basis for building a business model of spa enterprises to adapt the value propositions of a client in their business models to the needs demonstrated by the beneficiaries of these values. The problem raised in the article requires a simultaneous consideration of the principles of sustainable development in relation to the natural resources used in spa therapy.

Author(s):  
Mohammadreza Khorshidi

Abstract The Value proposition is one of the key aspects of a business model and plays a significant role in any business model. Nowadays, firms could be successful and even could be initiated, only when a value proposition of their business model is clarified precisely. There is a necessity for new studies in order to see whether National Oil Companies(NOCs) are promoting the proper business models that make them competitive. This research analyzes the value proposition and its influence on the NOC’s competitiveness and it supports to deliver the required products and services to their specific market segment and customers. The main objective of this research is to develop a value proposition for the business model of National Oil Companies(NOCs). This could enable firms to be more competitive in the oil industry, especially in the oil supply glut circumstance. In order to achieve this objective, the research methodology is based on the semi-structured interview with the main stakeholders in the oil industry which is NOCs. First, value propositions in the history of oil and gas industry are addressed in almost every decade, then five current or previous managers of National Iranian Oil Company are selected for the semi-structured interview to clarify the current market situation and eventually propose the desired value propositions for the business model of NOCs.


2021 ◽  
Vol 24 (2) ◽  
pp. 189-210
Author(s):  
Ambara Purusottama ◽  
Yohanes Berenika Kadarusman

Blockchain brings changes and disruptions to the existing business models and therefore deserves further analysis. Accordingly, this study aims to explain the phenomenon of blockchain technology in the business model innovation in the enterprise ecosystem. Empirically, numerous studies have shown that blockchain technology improves organizational performance. This study uses a value system framework to explain the enterprise blockchain phenomenon. Through abductive reasoning, this study uses a multiple-case study to answer the research questions. In sum, this study finds that blockchain technology delivers benefits to organizations in: (i) value capture through increased profitability; (ii) value creation through private partnership; (iii) value delivery through smart contracts; and (iv) value proposition that encourages improving the existing value proposition through operational improvements. Besides, the study also proposes the different types of enterprise blockchain ecosystems: private and consortium. The private ecosystem focuses on improving organizational performance through competition. In contrast, the consortium ecosystem focuses on  business value collaboration.


2019 ◽  
Vol 11 (23) ◽  
pp. 6711 ◽  
Author(s):  
Richard W. Butler ◽  
Adam R. Szromek

This article discusses the need to expand the concept of the value proposition, in order that this business model component includes the value for a customer, the value captured by the enterprise, and the value for the community, as well as benefits for the natural environment. The objective of the article is to identify sustainable development components that have been proposed for tourist enterprises in the research literature. The article proposes actions to complement existing tourist enterprises business models in order to give them the characteristics of a sustainable business model and to implement practices of value creation for the community. The research notes that the value captured by an enterprise determines the level of implementation of its economic objectives resulting from the value creation for the customer and implementation of social objectives (including pro-ecologic ones). The revenues of an enterprise depend, first of all, on meeting the expectations of the customer, meaning that they depend on the value proposition for the customer, and their volume will allow researchers to determine the possibility of creating value for the community. The expected tendency to create value for the community is argued to be proportional to the effectiveness of customer value influence, less the value captured by the enterprise. After an initial review of relevant literature, attention is focused on health tourism enterprises and how these principals can be applied in that context.


Author(s):  
Irene Ng ◽  
Gerard Briscoe

The authors propose that designing a manufacturer’s equipment-based service value proposition in outcome-based contracts is the design of a new business model capable of managing threats to the firm’s viability that can arise from the contextual variety of use that customers may subject the firm’s value propositions. Furthermore, manufacturers need to understand these emerging business models as the capability of managing both asset and service provision to achieve use outcomes with customers, including emotional outcomes such as customer experience. Service-Dominant logic proposes that all “goods are a distribution mechanism for service provision,” upon which they propose a value-centric approach to understanding the interactions between the asset and service provision, and suggest a viable systems approach towards reorganising the firm to achieve such a business model. Three case studies of B2B equipment-based service systems were analysed to understand customers’ co-creation activities in achieving outcomes, in which the authors found that the co-creation of complex multi-dimensional value could be delivered through the different value propositions of the firm catering to different aspects (dimensions) of the value to be co-created. The study provides a way for managers to understand the effectiveness (rather than efficiency) of firms in adopting emerging business models that design for value co-creation in what are ultimately complex socio-technical systems.


2020 ◽  
Vol 16 (2) ◽  
pp. 89-95
Author(s):  
Roland Z. Szabó ◽  
Borbála Szedmák

The current coronavirus situation both gives an opportunity to the organizations and forces them to change and rethink fundamentally their business models. The pandemic causes an extremely difficult situation for symphony orchestras, as they have to cancel their performances and redefine how to reach their audience. Either they follow a Red Ocean Strategy and lose significant revenue or develop a Blue Ocean Strategy and prosper. The Blue Ocean Strategy involves a value innovation that can be achieved by four actions (eliminate, reduce, raise, create) and taking advantage of the opportunities offered by digitalization. After briefly reviewing the concept of business model innovation, the article gives an overview of some novel aspirations, attempts and projects selected from international and Hungarian symphonic orchestral life to provide excellent examples of how the value proposition can be redefined and how the expectations of the 21st-century audience can be met.


2020 ◽  
Author(s):  
Päivi Aro ◽  
Helena Ahola

<p><strong>DEVELOPING BUSINESS MODELS FOR THE UNDERGROUND LABS</strong><strong> </strong></p><p>The purpose of this case study is to describe the process of developing business models for the underground labs (ULs) and their network in a Baltic Sea Interreg project (BSUIN). The RQs are the following:</p><ul><li>What kind of business models the ULs in the project have?</li> <li>How could their business models be developed by focusing on specific customer segments and services and their value propositions?</li> <li>What kind of business model(s) could serve best the network of ULs?</li> </ul><p>Professional services, such as ULs also offer, can be characterized by high labour content, high customization and high customer contact. The distinguishing feature of these services is also their knowledge-intensive nature. Business model describes the logic of how a company intends to make money.  Business Model Canvas is a useful tool for describing, analyzing and designing business models. At the core in the business model is Value Proposition. The value proposition describes the benefits customers can expect from the services and products.</p><p>Service Design was used as an approach in the project. It is a mindset, a process, a toolset, a cross-disciplinary language and a human-centred management approach. Data was gathered by facilitating Service Design workshops and analyzed by qualitative methods. The research process consisted of three phases: 1) describing and analyzing the existing business models of the ULs 2) developing business models of the ULs focusing on specific customer segments and services and their value propositions, and 3) developing business models for the network of the ULs.</p><p>In the Exploration workshops the business models of the ULs were described and analyzed. It can be concluded that paying customer segments are few in number, and fixed costs are significant. Each UL is unique having specific know-how, expertise and infrastructure. </p><p>In Creation workshops the focus was on specific customer segments and services and their value propositions. The outcomes of the workshops were promising and recommendations for the ULs were made. ULs should look for new customer segments and create new services and value propositions. In addition, they should create and describe business models for the chosen customer segments and services.</p><p>In Reflection workshops business models for the network of the ULs were developed. The focus was particularly on core, supporting and additional services of the ULs. The core (essential) services are research infrastructure, underground infrastructure, site characterization and wide expertise for underground projects. A generic business model for the network was described based on the data, results, analyses and feedback of all the previous workshops.</p><p>It is challenging to develop business models for the ULs because they have not been business oriented. Every UL is unique, and the expertise is related to underground sciences. Business orientation would offer them an opportunity to boost underground scientific research which is the key element in the business model.</p>


2021 ◽  
Vol 5 (1) ◽  
pp. 42-73
Author(s):  
Larysa Hlinenko ◽  
◽  
Yurii Daynovskyy ◽  

The aim of the article. Internet of Things (IoT) technologies deeply affect business development and, as a consequence, business models (BMs) as a way of doing business by its actors. Conventional firm-centric e-business models are not always good for the IoT due to its ecosystem nature; implementing innovative models faces a number of challenges. It is a BMC (Business Model Canvas) template that is mainly used to create business models at enterprise level. Modified in accordance with the specifics of IoT, BMC templates overcome the limitations of the classical BMC and provide interrelated BMC solutions for the different layers of the IoT architecture. However, all of these templates, when modelling value propositions, focus only on the current state of consumer needs. The models ignore the interdependencies between the allowable attribute values of the certain BMC blocks, in particular between key resources, value proposition and revenue model. The article aims to analyse the IoT business models based on BMC, to identify the effective values of individual components of the BMC and the expediency of combining them within a particular BM and to specify means of taking into account the changing state of consumer needs in the formation of the BMC components. Analyses results. The IoT outlines a paradigm relying on a continuous set of things which interact with forming a worldwide dynamic network. The functionality of the IoT device sets the technological constraints and perspectives for value propositions and revenue generation modesl. The analysis of the proposed variants of IoT BMC and their successful implementation cases provided for clarification and generalisation of effective value propositions consistent with IoT specificity. For each of these value propositions the compatible revenue models and required functions of IoT devices were identified. In accordance with the proposed sophisticated classification of the IoT device functionalities, the valid types of IoT devices as a key resource for the realisation of a particular value proposition were identified. The formation of the BM should start from developing the concept of value offered to the consumer. To be effective the creation of the value proposition should be preceded by the identification of the consumer need and the state of its satisfaction by existing means. This state can be the following one: the need exists, but is not recognized by consumers and is not satisfied by existing means at all; the need exists and is identified by consumers but is not satisfied by existing means at all; the need is clear to consumers but is not fully satisfied by existing means. In the first two cases, the value proposition should ensure meeting the need at a minimum sufficient level. In case the means of satisfying the need exist, it is necessary to assess the current state of satisfying the need and to determine the extent to which the proposed IoT solution would change this state. The lines of development of needs and means of their satisfaction, adapted to the specifics of the particular need and IoT at large, are proposed to be used for assessing the state of need satisfaction. Specificity of IoT requires supplementing the set of lines of development of needs and satisfaction means with the lines launched by IoT possibilities. Several such lines, in particular, the line of increasing the consumer's awareness and the line of increasing the ideality of the final need satisfaction, have been proposed. A matrix of need parameters has been developed to simplify the consideration of the content and state of need in the formation of value and revenue models. Conclusions and directions for further research. The importance of taking into account the characteristics of needs in value proposition design makes it necessary to identify "Needs" as a distinct BMC component described by a set of specific attributes. The values of these attributes, together with the resources of the participants, provide the basis for the value proposition content and affect the choice of the revenue model. Setting the attribute values requires determining the current and expected state of needs and the means of meeting them on relevant lines of development, the further elaboration and parameterisation of which, taking into account the specificity of IoT, is the subject of further research. The result of the digital service provided by the IoT device appears to be a key innovative element of the IoT value proposition. That suggests the separating the "IoT contribution" element in the "Value proposition" component of the BMC or introducing it as a BMC component to reflect the relevant digital service. The content of the service will determine the functionality of the IoT device and the IT infrastructure requirements. When defining the value proposition, the real change in the state of all the components of the IoT ecosystem causing changes in the prioritisation of individual needs should also be considered. Clarifying the concept of the value proposition, the needs it satisfies and the specific "IoT component" of value creates the basis for identifying consumer segments and the ways of interacting with them. Compatibility and effectiveness of the joint use of specific value propositions and revenue models as well as compliance of the value proposition content, cost and promotion to the target consumer demands should be also considered when specifying the blocks of BMC. The BMC is to be built for each of the ioT ecosystem partners. The present research recommendations refer mainly to developers and manufacturers of IoT devices and service providers; the construction of the BMC for other IoT system key players (platform providers/providers, system integrators and marketplace providers), as well as the problem of these models coordination, should be the subjects of separate research. Keywords: Internet of Things (IoT), business model, Business Model Canvas (BMC), value proposition, revenue model


2021 ◽  
Vol 36 (4) ◽  
pp. 43-50
Author(s):  
Olaf Drusche ◽  
Stefanie Krause ◽  
Jürgen Kretschmann ◽  
Helmut Mischo ◽  
Anna Luiza M. Ayres da Silva

Mining is known to cause high ecological and social impacts. Thus, it has a paramount role in terms of supporting sustainable development, especially in developing or emerging economies. How can sustainability-oriented business model innovations redefine the raw materials sector and improve the sustainability performance?


Author(s):  
Natalia Horbal ◽  
◽  
M. Mazuryk ◽  
Oleh Mykytyn ◽  
◽  
...  

Accelerated population growth, depletion of natural resources, excessive pollution of the environment, which threatens the existence of mankind, was a prerequisite for the emergence of the concept of circular economy and the principles of sustainable development, ie doing business without harm to the environment. The model of circular (circular) economy is aimed at energy saving, regenerative environmentally friendly consumption and production. The article presents the results of the study of the concept of circular economy and the benefits of its implementation based on the experience of the European Union - a global leader in this field. The main goals, priorities and measures of the EU in the implementation of the circular economy are revealed. The basic principles of the circular economy are highlighted, examples of successful use of its business models are given. The two most acute global problems that can be solved only by a closed-loop economy are identified, and forecasts of the results of its global use are given. Closed-loop economics is a concept of resource management that is rapidly gaining global popularity and is recognized in the scientific literature as one of the key drivers for achieving objectives of the Paris Agreement. 30 years have passed since the first mention of the "circularity" of the economy, however only after its official introduction in the EU its popularity has grown rapidly, and world leaders have gradually been realizing its importance for achieving sustainable development. Climate change and depletion of natural resources are the visible negative processes that require the implementation of a circular economy. At the same time, society itself must change – from the choice of raw materials, product development methods and new concepts of service to the widespread use of by-products of one industry as complete raw materials for another. This requires the training of relevant specialists, whose professional activity will be the circular economy.To date, the most significant results in the transition to a circular economy are demonstrated by the European Union (EU), where the European Resource Efficiency Platform, which brings together EU countries, aims to ensure the transition to a circular economy based on reuse and high-quality recycling. Circular economy is a new trend that is seen as an important area of structural reform and aims to raise awareness of the real environmental, energy and socio-economic situation of the world by identifying ideological options for a better understanding of the dilemma of economic growth vs. the environment, optimal ways and more effective tools for solving problems, faced by society. The goal of the circular economy is to ensure, in line with the global CSWs, a shift towards sustainable production and consumption while integrating environmental issues into the adoption process solutions.


Author(s):  
Sunendar Sunendar ◽  
Rifki Andi Novia ◽  
Luthfi Zulkifli

AbstrakPengembangan ekonomi rakyat perlu diarahkan untuk mendorong perubahan nasional melalui pengembangan UMKM.  UMKM emping melinjo merupakan sentra unit usaha terbanyak di Kabupaten Batang. Maka perlu  analisa bisnis yang bisa diterapkan oleh wirausaha pengolahan melinjo salah satunya yaitu bisnis model kanvas. Tujuan penelitian ini untuk mengetahui analisa bisnis model yang  tepat dan analisa orientasi kewirausahaan. Jenis penelitian menggunakan analisa deskriptif dengan pendekatan orientasi kewirausahaan dan model bisnis kanvas. Metode penelitian yang digunakan adalah kuantitatif dengan menggunakan teknik wawancara. Penelitian dilaksanakan pada bulan Agustus - Desember 2019. Respondennya yaitu pengusaha pengolahan emping melinjo sebanyak 30 Orang. Analisa menggunakan metode deskripsi dan model bisnis kanvas. Hasil peneltian menunjukan bahwa bisnis pengolahan melinjo memiliki sementasi konsumen yaitu konsumen luas. Preposisi nilai yaitu berdasarkan kinerja dengan mengutamakan kualitas agar tetap eksis dari tahun ke tahun. Saluran menggunakan pemasaran langsung dan tidak langsung. Hubungan konsumen dengan cara berkomunikasi langsung antara konsumer dengan pengusaha. Aliran uang bisnis pengolahan melinjo dari penjualan produk. Aktivitas utama dengan melalukan aktivitas produksi dan pemasaran. Sumberdaya utama yaitu bahan baku, tenaga kerja dan pemasaran. Mitra utama dengan pengrajin, pengusaha kemasan dan distibutor. Struktur biaya meliputi biaya variabel dan tetap.Kata kunci: bisnis model kanvas, usaha kecil menengah, orientasi wirausahaAbstractThe development of the people's economy needs to be directed to encourage national change through the development of MSMEs. MSMEs melinjo chips is the center of the largest business unit in Batang Regency. So the business analysis that can be applied by entrepreneurs processing melinjo one of them is the canvas business model. The purpose of this research is to know the right business model analysis and analysis of entrepreneurial orientation. This type of research uses descriptive analysis with an entrepreneurial orientation approach and canvas business model. The research method used is quantitative using interview and discussion techniques. The research was conducted in August-December 2019. The respondent was 30 people. Analysis using canvas description methods and business models.  The results of the study show that melinjo processing business has customer segments namely mass customer. The value propositions are based on performance by prioritizing quality to remain exist from year to year. Channels use direct and indirect marketing. Customer relationship by communicating directly between consumers and entrepreneurs. Revenue streams the processing business from the sale of the product. Key activities by going through production and marketing activities. Key resources are raw materials, labor and marketing. Key partnership with craftsmen, packaging entrepreneurs and distibutors. Cost structure includes variable and fixed costs.Keyword: business model canvas, MSMEs, entrepreneurial orientation


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