scholarly journals Investigating Sustained Participation in Open Design Community in China: The Antecedents of User Loyalty

2019 ◽  
Vol 11 (8) ◽  
pp. 2420 ◽  
Author(s):  
Ruo-Yu Liang ◽  
Wei Guo ◽  
Ling-Hao Zhang ◽  
Lei Wang
Keyword(s):  
Theoretical Model ◽  
User Satisfaction ◽  
Negative Impact ◽  
Critical Factor ◽  
Network Size ◽  
Central Theme ◽  
Open Design ◽  
Research Fields ◽  
Sustained Innovation ◽  
Expectation Disconfirmation

Understanding what drives user loyalty is a central theme in the research fields of open design community (ODC) and sustained innovation. Drawing on theories of network externalities and expectation disconfirmation, this paper develops a theoretical model reflecting the effect of determinants on user loyalty. The model is tested utilizing survey data amassed from 389 users of a typical ODC, Xiaomi Corporation’s forum, in China. The major findings of our work as follows: First, satisfaction plays the most important role in explaining the user loyalty to ODCs, and disconfirmation of fan care is the most critical factor influencing user satisfaction. Second, the perceived network size exerts negative impact on user loyalty to an ODC. Third, impacts of different factors on user loyalty vary due to gender difference. This research advanced the knowledge in Open Design by demonstrating the antecedents of participant’s loyalty towards ODC, and highlighting the motivations of individual’s open design participation behavior.

Understanding Chinese users’ switching behaviour of cloud storage services

2017 ◽  
Vol 35 (2) ◽  
pp. 214-232 ◽  
Author(s):  
Fang Xu ◽  
Meng Tian ◽  
Guohu Xu ◽  
Brenda Reyes Ayala ◽  
Wen Shen
Keyword(s):  
User Satisfaction ◽  
Cloud Storage ◽  
Negative Impact ◽  
Switching Cost ◽  
Perceived Usefulness ◽  
Empirical Examination ◽  
Content Type ◽  
Switching Behaviour ◽  
Expectation Disconfirmation ◽  
Cloud Storage Services

Purpose This paper aims to explore the switching intention and behaviour of cloud storage services (CSS) individual users in China by integrating the variables of switching cost and habit into the expectation disconfirmation theory. Design/methodology/approach Based on 419 valid responses, structural equation modelling was used to examine the research model. Findings The results indicated that perceived usefulness and expectation disconfirmation have a positive and negative effect on user satisfaction, respectively. While expectation disconfirmation has a negative impact on perceived usefulness, user satisfaction positively affects users’ habit and switching cost. At the same time, switching intention is affected significantly and negatively by perceived usefulness, user satisfaction, as well as switching cost, where in switching intention and habit can commendably predict switching behaviour. The results can guide for CSS providers on how to successfully retain users in the competitive CSS market. Originality/value Previous researches have investigated the effects of perceived usefulness, switching cost and user traits on CSS adoption and continuance intention, as well as behaviour; they neglected the antecedents of switching cost and the effect of user habit on them. Additionally, relatively few studies have been devoted to an empirical examination of the switching behaviour from a particular CSS product to its rival products at the individual user level. This research tries to fill these gaps.

scholarly journals Analisis penerimaan pengguna aplikasi e-Kinerja dengan metode TRAM dan EUCS pada kepolisian

Teknologi ◽  
2020 ◽  
Vol 10 (2) ◽  
pp. 93-109
Author(s):  
Anthony Eko Hadisuwarno ◽  
◽  
Rahadian Bisma ◽  
Keyword(s):  
Theoretical Model ◽  
User Satisfaction ◽  
Structural Equation ◽  
Sampling Technique ◽  
User Acceptance ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Technology Readiness ◽  
Acceptance Model

This study aims to determine user acceptance and what factors influence user acceptance of E-Kinerja. The theoretical model used is a combination of the theoretical model of technology adoption of TRAM (Technology Readiness Acceptance Model) and EUCS (End User Computing Satisfaction). For example, the intention to use variable in the TRAM (Technology Readiness Acceptance Model) model is used as a link between the two models in this study. This research was conducted in Sidoarjo Police by using a questionnaire that was distributed directly as a source of data with probability sampling technique involving the participation of 229 respondents from Sidoarjo Police as members of the e-Kinerja application. The data analysis technique used is PLS-SEM (Partial Least Square-Structural Equation Modeling). The results of this study state that there are seven positive and ten negative hypotheses. The findings of this study are the user's intention to positively influence user satisfaction in using the e-Kinerja application which can be interpreted that the user feels satisfied and accepts the e-Kinerja application as an information system that can help reporting and calculating the performance of each member of the Sidoarjo Police.

Evaluating user satisfaction with the e-payment gateway system in Tanzania

2021 ◽  
Vol 23 (1) ◽  
Author(s):  
John M. Sausi ◽  
Joel S. Mtebe ◽  
Jimmy Mbelwa
Keyword(s):  
User Satisfaction ◽  
Design Research ◽  
Negative Impact ◽  
Positive Impact ◽  
Perceived Usefulness ◽  
System Quality ◽  
Delone And Mclean ◽  
Success Model ◽  
The Government ◽  
Payment Gateway

Background: The Government of Tanzania through the Ministry of Finance and Planning implemented the Government Electronic Payment Gateway (GePG) system to improve the whole cycle of revenue management. As of June 2020, the system has been implemented in 660 institutions, 28 commercial banks, and 6 mobile money operators. Whilst the initial acceptance of this system is positive, relatively no study has evaluated its effectiveness in meeting the expected benefits. Elsewhere, similar systems showed initial acceptance at the beginning, followed by failures after some years of use. Therefore, it is important to evaluate the effectiveness of GePG system to find out how effectively public money is spent.Objective: The objective of this study was to evaluate the success of GePG system using users’ satisfaction as a success measure.Method: The study adapted the updated Delone and Mclean Information Systems success model whereby perceived usefulness and trust in system were added as new factors. The sequential explanatory design research design integrating quantitative and qualitative data within a single investigation was adopted. A total of 442 users from 271 institutions in 11 regions in Tanzania participated in the study.Results: Trust in system, information quality, and perceived usefulness had a significant positive impact on users’ satisfaction with GePG system, whilst service quality had a significant negative impact. In contrast, system quality did not have an effect.Conclusion: The study shows that trust in system and perceived usefulness are important factors in the updated Delone and Mclean IS success model in evaluating user satisfaction with revenue collection systems. The findings from the open-ended questions and implications of the findings are discussed.

Development and Psychometric Qualities of the SEIPS Survey to Evaluate CPOE/EHR Implementation in ICUs

2013 ◽  
pp. 161-179
Author(s):  
Peter Hoonakker ◽  
Randi S. Cartmill ◽  
Pascale Carayon ◽  
James M. Walker
Keyword(s):  
Systems Engineering ◽  
User Satisfaction ◽  
Critical Factor ◽  
Health It ◽  
Validity And Reliability ◽  
End User ◽  
Computerized Provider Order Entry ◽  
User Resistance ◽  
It Implementation ◽  
Show Evidence

Health Information Technology (IT) implementation can fail or meet high levels of user resistance for a variety of reasons, including lack of attention to users’ needs and the significant workflow changes induced and required by the technology. End-user satisfaction is a critical factor in health IT implementation. In this paper, the authors describe the process of developing and testing a questionnaire to evaluate health IT implementation, in particular Computerized Provider Order Entry (CPOE) and Electronic Health Record (EHR) technologies. Results show evidence for the validity and reliability of the questionnaire. The Systems Engineering Initiative for Patient Safety (SEIPS) questionnaire is easy to administer and allows researchers to evaluate different aspects of health IT implementation. Results of this research can be used for benchmarking results of future studies evaluating health IT implementation.

scholarly journals Port City Sustainability: A Review of Its Research Trends

2020 ◽  
Vol 12 (20) ◽  
pp. 8355
Author(s):  
Ying Zheng ◽  
Jingzhu Zhao ◽  
Guofan Shao
Keyword(s):  
Negative Impact ◽  
Relevant Literature ◽  
Past Research ◽  
Future Research ◽  
Port City ◽  
Port Cities ◽  
Research Areas ◽  
Research Fields ◽  
Sustainability Research ◽  
Future Research Directions

In recent years, with the development of society, the awareness of environmental protection for people has been increasing. While ports promote the economic development and employment levels of port cities, they also have a negative impact on the environment of port cities. The sustainability of port cities is increasingly valued. Port cities face huge challenges, and their sustainability needs to be better understood. The purpose of this article is to review research on the sustainability of port cities. We used content analysis to classify and analyze the existing relevant literature, to learn about the hotspots and deficiencies of past research, and to propose future research directions. We found that port sustainability has become an increasingly important research topic during the past ten years. From the perspective of geographic research areas, European port cities are the hot spots for sustainability research. Regarding research fields, technologies, methods and measures to promote the sustainability of port cities are popular research topics. In terms of research methods, qualitative research plays an important role in the study of port city sustainability. Finally, guidance for future research on port city sustainability is proposed according to the review results.

What happens when “younger” helpers meet “older” recipients? A theoretical analysis of interpersonal helping behaviour in Chinese organizations

2014 ◽  
Vol 27 (4) ◽  
pp. 677-691 ◽  
Author(s):  
Shih Yung Chou ◽  
Wenkai Yang ◽  
Bo Han
Keyword(s):  
Theoretical Model ◽  
Social Isolation ◽  
Negative Impact ◽  
Relevant Literature ◽  
Helping Behavior ◽  
Problem Solver ◽  
Content Type ◽  
Share Task ◽  
Younger Generation ◽  
Interpersonal Helping

Purpose – The purpose of this paper is to develop a theoretical model describing psychological states and behavioral outcomes experienced and exhibited by older generation interpersonal helping behavior (IHB) recipients in Chinese organizations. Design/methodology/approach – The paper draws upon relevant literature and develops a theoretical model. Findings – The analysis suggests that the extent of IHB that older generation Chinese employees receive from younger generation employees will lead to loss of mianzi, which will then result in reduced perceived generational guanxi, increased intended social isolation, and reduced intention to share task-related knowledge with the younger generation employees. The paper also proposes that perceived generational guanxi and intended social isolation will mediate the relationship between loss of mianzi and intention to share task-related knowledge with younger generation employees. Practical implications – Because mianzi is an important cultural feature in Chinese societies, this paper provides four implications. First, younger generation employees could preserve and/or enhance older generation employees’ mianzi using less powerful messages. Second, younger generation employees should initiate task behaviors involving seeking opinions and expertise from older generation employees before exhibiting IHB. Third, mangers could reduce the negative impact of generational differences by establishing generational mentoring relationships between younger and older generation employees. Finally, younger generation employees could preserve and/or enhance older generation employees’ mianzi by playing the role of an informal subordinate rather than a problem solver when exhibiting IHB. Originality/value – This paper is the first study exploring consequences of IHB from the perceptive of older generation IHB recipients in the Chinese context.

Video pollution on the Web

First Monday ◽  
2010 ◽  
Author(s):  
Fabricio Benevenuto ◽  
Tiago Rodrigues ◽  
Virgílio A.F. Almeida ◽  
Jussara Almeida ◽  
Marcos Gonçalves ◽  
...  
Keyword(s):  
User Satisfaction ◽  
Search Engines ◽  
Negative Impact ◽  
Multimedia Content ◽  
User Perspective ◽  
Daily Lives ◽  
Video Sharing ◽  
General Overview ◽  
Different Types ◽  
The Web

Videos have become a predominant part of users’ daily lives on the Web, especially with the emergence of video sharing services, such as YouTube. Part of the huge success of multimedia content in the Web is due to the change on the user perspective from content consumer to content creator. However, by allowing users to publicize their independently generated content, video sharing networks become susceptible to different types of pollution. As example, users can pollute the system spreading video messages containing undesirable content. Users can also associate metadata with videos in attempt to fool video search engines (i.e., popular tags, but unrelated to the content). Moreover, users can upload identical videos, generating duplicates of the same content on the system. Such pollution compromises not only the user satisfaction, but it also consumes system resources and can impact negatively aspects related to infrastructure. In this work we provide a general overview of pollution in video sharing systems. We define the different kinds of existent pollution, their negative impact to users and system and possible strategies to minimize the problem.

Information privacy disclosure on social network sites

2016 ◽  
Vol 7 (3) ◽  
pp. 282-300 ◽  
Author(s):  
Kai Li ◽  
Xiaowen Wang ◽  
Kunrong Li ◽  
Jianguo Che
Keyword(s):  
Social Network ◽  
Social Network Sites ◽  
Academic Research ◽  
Information Privacy ◽  
Network Size ◽  
Perceived Benefits ◽  
Content Type ◽  
Perceived Risks ◽  
Personal Innovativeness ◽  
Research Fields

Purpose As social network sites (SNS) have increasingly become one of the most important channels for communication, the related privacy issues gain more and more attention in both industry and academic research fields. This study aims to connect the antecedents of information privacy disclosure on SNS. Design/methodology/approach Based on exchange theory, this study tries to investigate the decision-making process for information privacy disclosure on SNS. Factors from both user’s and website’s perspectives are taken into account in the proposed model. Findings The results suggest that an individual’s perceived benefits will increase their willingness to disclose information privacy on SNS, but perceived risks decrease this kind of willingness. The authors also find social network size, personal innovativeness and incentive provision positively affect people’s perceived benefits. Originality/value Moreover, privacy invasion experience enhances perceived personal risks, but website reputation helps to reduce perceived risks.

scholarly journals Theoretical model of children’s ecological and artistic education system in the context of ethno-cultural traditions

2020 ◽  
pp. 153-162
Author(s):  
Olesya A. Kireeva
Keyword(s):  
Theoretical Model ◽  
Negative Impact ◽  
Practical Significance ◽  
Nature Management ◽  
Folk Culture ◽  
Educational Activities ◽  
Cultural Traditions ◽  
Modelling Method ◽  
Global Trend ◽  
Theoretical Foundations

When studying the integration issues in education, there is a global trend of the last two decades aimed at strengthening the interdisciplinary connection between natural-science and socio-humanitarian components of education. Among the scientific community it is noted that the opposition of designated knowledge areas has a negative impact on the intradisciplinary development which leads to a slowdown in innovative processes at all stages of an individual’s education. Considering the possible ways to solve the problem, we turned to integrated ecological and artistic educational activities: the article gives the definition and reveals the content; it also traces the connection with the folk culture, specifically the traditions of nature management and artistic creativity. Searching for an effective solution aimed at achieving the goals of integrated educational activities, the author turns to the pedagogical modelling method the application result of which are: systematized and consistently stated theoretical foundations of children’s ecological and artistic education in the context of ethno-cultural traditions; justification of its targets, approaches and principles, content, forms, methods, means; possible conditions for ensuring educational activities, evaluation of its efficiency and the expected result. It is noted that the developed theoretical model has, in addition to integrity and consistency, its practical significance which shall have a further effect on its practicality.

scholarly journals The use of the quality model of Parasuraman, Zeithaml and Berry in health services

2013 ◽  
Vol 47 (5) ◽  
pp. 1227-1232 ◽  
Author(s):  
Mileide Morais Pena ◽  
Edenise Maria Santos da Silva ◽  
Daisy Maria Rizatto Tronchin ◽  
Marta Maria Melleiro
Keyword(s):  
Theoretical Model ◽  
Health Services ◽  
Service Quality ◽  
User Satisfaction ◽  
Quality Model ◽  
Five Dimensions ◽  
Main Obstacle ◽  
Degree Of Satisfaction ◽  
Health Institutions ◽  
The Difference

This is an article about the theoretical model for assessing quality in health services proposed by Parasuraman, Zheitaml and Berry, in order to measure the degree of satisfaction of users. This model is based on the analysis of expectations and perceptions of users of health services, by means of five dimensions: tangibility, reliability, responsiveness, assurance and empathy. From the difference between what is expected by the user and the service offered, gaps or shortcomings are derived that may be the main obstacle for users to perceive the provision of such services with quality. It was observed that the use of the psychometric scale called Service Quality (SERVQUAL) in some studies about satisfaction, obtained very favorable results in the institutions in which it was employed. The analysis revealed the need to improve the existing models of evaluation, as well as the importance of measuring user satisfaction in health institutions.

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