scholarly journals Cognitive and Affective Antecedents of Consumers’ Satisfaction: A Systematic Review of two Research Approaches

2019 ◽  
Vol 11 (2) ◽  
pp. 431 ◽  
Author(s):  
Francisco Palací ◽  
Alejandro Salcedo ◽  
Gabriela Topa

The study of consumers’ satisfaction has generated empirical research in the last few decades, with new challenges, such as a specific lens on online consumers’ satisfaction. During the last decades, two well-differentiated research traditions can be observed: cognitive and affective. A wide range of antecedents of consumers’ satisfaction has been proposed. The present contribution empirical research conducted under these two perspectives to determine which variables are related to satisfaction, the direction of these relationships, and the differences between the two dominant approaches. We conducted a systematic review of 104 empirical studies on consumers’ satisfaction published between 1975 and 2017. The findings showed that both the cognitive and the affective tradition yield statistically significant precursors of satisfaction. A comparison between empirical studies exploring consumers’ satisfaction in traditional versus by Internet purchasing behavior showed an increasing relevance of cognitive facets in traditional consumer behavior. Empirical evidence exploring differences between consumers’ satisfaction with purchasing goods versus hiring services showed that both cognitive and affective predictors strongly impact when services are hired versus consuming goods. This article concludes with a discussion of these results and their implications.

2021 ◽  
Vol 13 (10) ◽  
pp. 5674
Author(s):  
Prodhan Mahbub Ibna Seraj ◽  
Blanka Klimova ◽  
Hadina Habil

The use of mobile devices for English language teaching (ELT) is increasing rapidly all over the world. This review study surveys the empirical research on using mobile phones in ELT published in Scopus and Web of Science indexing journals from 2010 to 2020 in Bangladesh. Out of 103 studies, 11 studies met the criteria of this study to analyze the effects of mobile phones on ELT. The findings show that the major research trends of these studies aim at teachers’ professional development using mobile phones for teaching language. The findings also reveal that the use of mobile phones is effective in ELT through facilitating feasible, ubiquitous, and effective learning environments with some limitations, i.e., an issue with charging, a small screen, affection, and a lack of teacher confidence. Of the studies conducted, 83% have employed a qualitative research design for investigating learners’ readiness and concepts on the use of this device. In addition, there is a lack of empirical studies with the intention to observe and justify the effect of mobile phones on developing learners’ language skills. There is also a lack of evidence describing which mobile applications are effective for developing relevant language skills. Overall, the results of this systematic review might be applicable in the context of similarly developing countries, as well as triggering empirical research in the field of technology-enhanced ELT in these countries.


2021 ◽  
Vol 0 (0) ◽  
Author(s):  
Chuanhui Wu ◽  
Shijing Huang ◽  
Qinjian Yuan

Abstract The fragmentation of fundamental theory has increasingly affected the development of information management (IM) and information system (IS) empirical research, while limited attempts have been made to systematically review the theories which are fundamental to the extant IM and IS literature. Therefore, based on the analysis of the empirical studies in the IM and IS field in the past 20 years, we identify seven relatively important but less summarized theories in the IM and IS field: transactive memory system (TMS), impression management, flow, structural holes, resource dependence theory (RDT), social presence theory (SPT), and the illusion of control (IC). Hence, we try to offer a systematic review of these theories by synthesizing the extant findings while identifying the possible directions for future studies. Our review made several significant contributions to both proposing theoretical and methodological trends in the respective theories.


Author(s):  
Piotr TWOREK ◽  
◽  
Józef MYRCZEK ◽  

Purpose: The publication is empirical in its character. The key purpose of the paper is to outline and discuss the results of the empirical research into risk in construction activities carried out by the surveyed contractors in Poland. The paper focuses, in particular, on the use of methods, techniques and tools by construction enterprises from Śląskie and Małopolskie voivodships to respond to the risks they encounter. Design/methodology/approach: The empirical research was conducted in form of a questionnaire interview. The research tools were developed based on in-depth studies of the scholarly literature (theory-cognitive dimension of the research). The paper also uses the methods of synthesis and deduction. In their discussions the authors draw on their own knowledge and experience which they have acquired over many years spent on researching risks faced by a wide range of organisations. Findings: The presented research findings provide the empirical verification of the theoretical background derived from the literature in the field. Research limitations/implications: The paper presents only the selected results of the empirical studies. These research findings concern specific categories of construction risk, which is regarded as a scientific and research category. Practical implications: The paper presents practical knowledge (utilitarian dimension of science) which has been verified empirically in the conducted research. This knowledge is referred to in the scholarly literature as Construction Risk Management (CRM). Originality/value: The empirical studies present an up-to-date status of the knowledge and awareness as demonstrated by the construction contractors participating in the survey. The research findings are presented for the purpose specified in the paper.


2021 ◽  
Vol 12 ◽  
Author(s):  
Barbara Csala ◽  
Constanze Maria Springinsfeld ◽  
Ferenc Köteles

ObjectiveBoth yoga practice and spirituality are associated with beneficial mental health outcomes. Within yoga research, however, spirituality is still a widely neglected area. The present systematic review aims to explore empirical studies, which do, in fact, investigate the relationship between yoga and spirituality in order to provide an overview and future directions for research on this topic. The review examines whether available empirical research supports an association between yoga practice and spirituality and, if so, which specific aspects of spirituality are associated with yoga practice.MethodsThe systematic review followed the PRISMA guideline (Prospero registration number: CRD42020155043). Empirical studies written in English, German, or Hungarian language were selected from a database search in Google Scholar, PsycINFO, and Science Direct. A total of 30 studies met the final inclusion criteria.ResultsAccording to the quantitative and qualitative studies reviewed, yoga practice seems to be positively associated with spirituality. This association concerns various aspects of spirituality, such as spiritual aspirations, a search for insight/wisdom, an integrative worldview, a sense of meaning and peace, faith, hope, compassion, and happiness within. To harness the potential spiritual benefits of yoga, regular practice appears to be essential. Yoga practitioners seem to have both physical and spiritual motives for practicing. At least in Western societies, however, physical intentions are more prevalent than spiritual ones. The meaning of spirituality for yoga practitioners is also discussed. Due to risk of bias of the majority of the reviewed studies, however, outcomes must be taken with caution.ConclusionYoga practice may be positively associated with several aspects of spirituality. For more evidence, further investigation of the topic is suggested. Particularly, we propose the inclusion of holistic forms of yoga practice and a comparison of Eastern and Western approaches to yoga.


2017 ◽  
Vol 25 (1) ◽  
pp. 67-81 ◽  
Author(s):  
Niko Männikkö ◽  
Heidi Ruotsalainen ◽  
Jouko Miettunen ◽  
Halley M Pontes ◽  
Maria Kääriäinen

This systematic review and meta-analysis aimed to investigate the interplay between problematic gaming behaviour and health-related outcomes at different developmental stages. A total of 50 empirical studies met the specified inclusion criteria, and a meta-analysis using correlation coefficients was used for the studies that reported adverse health implications regarding the impact of problematic gaming behaviour on depression, anxiety, obsessive–compulsive disorder and somatisation. Overall, the results suggested that problematic gaming behaviour is significantly associated with a wide range of detrimental health-related outcomes. Finally, the limitations of this review alongside its implications were discussed and considered for future research.


2020 ◽  
Vol 10 (10) ◽  
pp. 289
Author(s):  
Alexandra Hjelte ◽  
Maike Schindler ◽  
Per Nilsson

Mathematical reasoning is gaining increasing significance in mathematics education. It has become part of school curricula and the numbers of empirical studies are growing. Researchers investigate mathematical reasoning, yet, what is being under investigation is diverse—which goes along with a diversity of understandings of the term reasoning. The aim of this article is to provide an overview on kinds of mathematical reasoning that are addressed in mathematics education research. We conducted a systematic review focusing on the question: What kinds of reasoning are addressed in empirical research in mathematics education? We pursued this question by searching for articles in the database Web of Science with the term reason* in the title. Based on this search, we used a systematic approach to inductively find kinds of reasoning addressed in empirical research in mathematics education. We found three domain-general kinds of reasoning (e.g., creative reasoning) as well as six domain-specific kinds of reasoning (e.g., algebraic reasoning). The article gives an overview on these different kinds of reasoning both in a domain-general and domain-specific perspective, which may be of value for both research and practice (e.g., school teaching).


2018 ◽  
Vol 8 (2) ◽  
pp. 1 ◽  
Author(s):  
Nai-Cheng Kuo ◽  
Loretta Aniezue ◽  
Ashley Herzberg ◽  
Stephanie Cruz ◽  
Olivia Rodriguez

Teachers who work with students with emotional and behavioral disorders (EBD) play a vital role in public education, but they often experience a wide range of challenges when working with this group of students. To improve the quality of instruction for students with EBD, teachers not only need to equip themselves with a repertoire of up-to-date evidence-based practices, but also know the limitations of these practices. Through a systematic review of empirical studies published in peer-reviewed journals between 2006 and early 2018, this study reviews and discusses practical teaching and research implications on serving and supporting students with EBD in public education.


JCSCORE ◽  
2018 ◽  
Vol 3 (1) ◽  
pp. 5-41
Author(s):  
Marc P. Johnston-Guerrero

Race has been one of the most controversial subjects studied by scholars across a wide range of disciplines as they debate whether races actually exist and whether race matters in determining life, social, and educational outcomes. Missing from the literature are investigations into various ways race gets applied in research, especially in higher education and student affairs. This review explores how scholars use race in their framing, operationalizing, and interpreting of research on college students. Through a systematic content analysis of three higher education journals over five years, this review elucidates scholars’ varied racial applications as well as potential implicit and explicit messages about race being sent by those applications and inconsistencies within articles. By better understanding how race is used in higher education and student affairs research, scholars can be more purposeful in their applications to reduce problematic messages about the essentialist nature of race and deficit framing of certain racial groups.


2021 ◽  
Author(s):  
Ekaterina Mosolova ◽  
Dmitry Sosin ◽  
Sergey Mosolov

During the COVID-19 pandemic, healthcare workers (HCWs) have been subject to increased workload while also exposed to many psychosocial stressors. In a systematic review we analyze the impact that the pandemic has had on HCWs mental state and associated risk factors. Most studies reported high levels of depression and anxiety among HCWs worldwide, however, due to a wide range of assessment tools, cut-off scores, and number of frontline participants in the studies, results were difficult to compare. Our study is based on two online surveys of 2195 HCWs from different regions of Russia during spring and autumn epidemic outbreaks revealed the rates of anxiety, stress, depression, emotional exhaustion and depersonalization and perceived stress as 32.3%, 31.1%, 45.5%, 74.2%, 37.7% ,67.8%, respectively. Moreover, 2.4% of HCWs reported suicidal thoughts. The most common risk factors include: female gender, nurse as an occupation, younger age, working for over 6 months, chronic diseases, smoking, high working demands, lack of personal protective equipment, low salary, lack of social support, isolation from families, the fear of relatives getting infected. These results demonstrate the need for urgent supportive programs for HCWs fighting COVID-19 that fall into higher risk factors groups.


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