scholarly journals Customer Experience in Retail: A Systematic Literature Review

2020 ◽  
Vol 10 (21) ◽  
pp. 7644
Author(s):  
Camila Bascur ◽  
Cristian Rusu
Keyword(s):  
Literature Review ◽  
Competitive Advantage ◽  
Systematic Literature Review ◽  
Customer Experience ◽  
Evaluation Methods ◽  
Definition Of

The customer experience (CX) is a concept that has been closely studied by companies in recent years. This is because it is one of the most important factors in maintaining a competitive advantage. In addition, it is customers who seek to create an experience that goes beyond the acquisition of a product. In this article, we present a systematic literature review of the CX in retail. We reviewed articles published over the last ten years related to (1) the definition of the CX; (2) dimensions, attributes, and factors that influence the CX in retail; (3) methods used to evaluate the CX in retail; and (4) potential heuristics to evaluate the CX in general and, in particular, in retail. We analyzed 67 articles, and the obtained result shows that (1) multiple definitions exist in different contexts; (2) the dimensions, such as the conceptualization of the CX, vary depending on the context; (3) the evaluation methods found do not comprehensively evaluate the CX; (4) there is no evidence of heuristics used to evaluate the CX.

scholarly journals Influential Factors and Evaluation Methods of the Performance of Grouted Semi-Flexible Pavement (GSP)—A Review

2021 ◽  
Vol 11 (15) ◽  
pp. 6700
Author(s):  
Xiaogang Guo ◽  
Peiwen Hao
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Asphalt Concrete ◽  
Cement Mortar ◽  
Road Construction ◽  
Flexible Pavement ◽  
Evaluation Methods ◽  
Influential Factors ◽  
Future Research ◽  
Relative Evaluation

Grouted Semi-flexible Pavement (GSP) is a novel pavement composed of open-graded asphalt concrete grouted with high-fluidity cement mortar. Due to its excellent load-bearing and anti-rutting performance, it has great potential as anti-rutting overlay and surface in road construction. However, the understanding of GSP performance remains limited and pertinent findings are inconsistent. This article aims to provide a systematic literature review for the articles which were published between 2000 and 2020 on GSP, explore the problems in the recent research, identify knowledge gaps, and deliver recommendations for future research. The influential factors and the relative evaluation methods of GSP performance are summarized and discussed in this article.

Systematic Literature Review on Smart Mobility: A Framework for Future “Quantitative” Developments

2021 ◽  
pp. 088541222199424
Author(s):  
Mauro Francini ◽  
Lucia Chieffallo ◽  
Annunziata Palermo ◽  
Maria Francesca Viapiana
Keyword(s):  
Cluster Analysis ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Performance Indicators ◽  
State Of The Art ◽  
Measurement Model ◽  
Broader Impacts ◽  
Research Goal ◽  
Smart Mobility ◽  
Definition Of

This work aims to reorganize theoretical and empirical research on smart mobility through the systematic literature review approach. The research goal is to reach an extended and shared definition of smart mobility using the cluster analysis. The article provides a summary of the state of the art that can have broader impacts in determining new angles for approaching research. In particular, the results will be a reference for future quantitative developments for the authors who are working on the construction of a territorial measurement model of the smartness degree, helping them in identifying performance indicators consistent with the definition proposed.

scholarly journals Student eXperience: A Systematic Literature Review

2021 ◽  
Vol 11 (20) ◽  
pp. 9543
Author(s):  
Nicolás Matus ◽  
Cristian Rusu ◽  
Sandra Cano
Keyword(s):  
Higher Education ◽  
Literature Review ◽  
Undergraduate Students ◽  
Systematic Literature Review ◽  
Higher Education Institutions ◽  
Student Experience ◽  
Educational Institutions ◽  
Research Questions ◽  
Definition Of ◽  
Quality In Higher Education

Students’ experiences have been covered by a large number of studies in different areas. Even so, the concept of student experience (SX) is diffuse, as it does not have a widely accepted meaning and is often shaped to the specific purposes of each study. Understanding this concept allows educational institutions to better address the needs of students. For this reason, we conducted a systematic literature review addressing the concept of SX in higher education, specifically aiming at undergraduate students. In this work, we approach the concept of SX from the perspective of customer experience (CX), based on the premise that students are users of higher education institutions’ products, systems and/or services. We reviewed articles published between 2011 and 2021, indexed in five databases (Scopus, Web of Sciences, ACM digital, IEEE Xplore and Science Direct), trying to address research questions concerning: (1) the SX definition; (2) dimensions, attributes and factors that influence SX; and (3) methods used to evaluate the SX. We selected 65 articles and analyzed various SX definitions, as well as scales and surveys to evaluate SX, mainly relating to satisfaction and quality in higher education. We propose a holistic definition of SX and recommend ways to achieve its better analysis.

scholarly journals Investigating “circular business models” in the manufacturing and service sectors

2019 ◽  
Vol 30 (3) ◽  
pp. 590-606 ◽  
Author(s):  
Arvind Upadhyay ◽  
Shaheda Akter ◽  
Lindsay Adams ◽  
Vikas Kumar ◽  
Nikhil Varma
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Service Sector ◽  
Business Models ◽  
Research Study ◽  
Real Life ◽  
Content Type ◽  
Service Sectors ◽  
Definition Of ◽  
The Impact

PurposeThe purpose of this paper is to investigate the role of the different circular business models (CBMs) in the manufacturing and service sector and apply this in the context of the food industry (FI), through a systematic literature review of related published journals and articles. The research study is designed to illustrate the impact of CBMs in the manufacturing and service sectors through a combination of real-life examples and direct references to existing literature.Design/methodology/approachThe underlying research study follows a systematic literature review approach where the relevant CBMs are explored in the context of the manufacturing and service sector (FI.) The journals most cited in the context of CBMs and their implication in the manufacturing and service sector were chosen for this study. There was no fixed timeframe applied to complete the research. A total of 54 articles were selected which referenced: discussion in the context of the concept of CBMs; different types of CBM; definition of the manufacturing sector; definition of the service sector (FI); application of different CBMs in these two sectors; and included a comparison of the application of CBMs. In total, 40 of the 54 articles were shortlisted for best relevance and used in the research study.FindingsThe underlying research study was limited to 40 articles and the data contained within them. The article search was limited to the keywords of the CBM; the implication of CBM; the CBM in manufacturing (textiles); circular business in service (FI); and comparison and application of the CBM.Practical implicationsThe final analysis demonstrates that circular business promotes sustainability by allowing companies to generate maximum return from given resources and reach zero waste targets. Greater customer satisfaction is also achieved through service innovation that cuts down negative impact on the environment. These findings are relevant and applicable to the FI.Originality/valueA review of existing literature showed that whilst there is significant research on the implications of the CBM in general, there has been little focus on the use of different CBMs specifically in the manufacturing and service industry (FI). This research study is designed to tease out the specific benefits of CBMs in this context, highlighting the contribution they can make to efficiency in both the manufacturing and service sectors (FI) through useful comparison.

scholarly journals A Taxonomy for Mobile Robots: Types, Applications, Capabilities, Implementations, Requirements, and Challenges

Robotics ◽  
2020 ◽  
Vol 9 (4) ◽  
pp. 109
Author(s):  
Uwe Jahn ◽  
Daniel Heß ◽  
Merlin Stampa ◽  
Andreas Sutorma ◽  
Christof Röhrig ◽  
...  
Keyword(s):  
Literature Review ◽  
Mobile Robot ◽  
Mobile Robots ◽  
Systematic Literature Review ◽  
Mobile Robotics ◽  
Limiting Factors ◽  
Reference Systems ◽  
Limited Energy ◽  
Definition Of

Mobile robotics is a widespread field of research, whose differentiation from general robotics is often based only on the ability to move. However, mobile robots need unique capabilities, such as the function of navigation. Also, there are limiting factors, such as the typically limited energy, which must be considered when developing a mobile robot. This article deals with the definition of an archetypal robot, which is represented in the form of a taxonomy. Types and fields of application are defined. A systematic literature review is carried out for the definition of typical capabilities and implementations, where reference systems, textbooks, and literature references are considered.

scholarly journals Seeking competitive advantage with service infusion: a systematic literature review

2015 ◽  
Vol 26 (3) ◽  
pp. 394-425 ◽  
Author(s):  
Ville Eloranta ◽  
Taija Turunen
Keyword(s):  
Literature Review ◽  
Strategic Management ◽  
Competitive Advantage ◽  
Systematic Literature Review ◽  
Dynamic Capabilities ◽  
Business Models ◽  
Content Type ◽  
Management Concepts ◽  
Service Infusion ◽  
Management Theories

Purpose – The purpose of this paper is to analyze how the service infusion literature explains competitive advantage through services. The four strategic management theories – competitive forces, the resource-based view, dynamic capabilities, and relational view – are applied in the analysis. Design/methodology/approach – A systematic literature review analyzes the links between the service infusion and strategy literature. Findings – The review reveals that although discussion of service infusion applies strategic management concepts, the stream lacks rigor with respect to construct definition and justification. Additionally, contextual variables are often missing. The result is an over-emphasis of contextually bound measures, such as technology, and focal actors. Research limitations/implications – The growing trends toward social networks, co-specialization, actor dependency and shared resources encourage service infusion scholars to focus on network-related and relational capabilities, co-opetition, open business models, and relational rent extraction. Furthermore, service infusion research would benefit from considering strategy-based theoretical discussions, constructs, and constraints that would improve the scientific rigor, impact and contribution. Originality/value – This paper represents a systematic attempt to link the service infusion literature with strategic management theories and thoroughly analyzes the knowledge gaps and possible misconceptions.

Unlocking the social domain in sustainable development

2015 ◽  
Vol 12 (3) ◽  
pp. 183-193 ◽  
Author(s):  
Monica Thiel
Keyword(s):  
Sustainable Development ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Well Being ◽  
Social Domain ◽  
Content Type ◽  
The Social ◽  
Definition Of ◽  
Academic Search ◽  
Untapped Resource

Purpose – Beginning with a multitude of differing definitions and theories of CSR and sustainability, an analysis of the effects and impacts of the social domain to remain an untapped resource to strengthen and merge the practice of sustainable development. The paper aims to discuss these issues. Design/methodology/approach – Utilizing a systematic review of literature between 1977 and 2013 about CSR and sustainability definitions and theories to reveal knowledge fragmentation in the use of the social domain and its implications within sustainable development. Findings – Identifies the gaps of the social domain in sustainable development and raises awareness to advance sustainable development beyond current sustainable development strategies, initiatives and practices. The pertinent publications from the inclusion and exclusion criteria in the systematic literature review were analyzed to determine how the social domain is used and interpreted in CSR and sustainability. Based upon the findings, four themes represent the social domain as socio-economics, stakeholders, societal well-being and social sustainability with suggestions for further research. Research limitations/implications – The systematic literature review searched one academic search engine and focussed on journals and books written in English. Originality/value – The contribution of the paper highlights, first, how an underdeveloped social domain can contribute toward multiple meanings of sustainable development and the social domain’s untapped capacity to develop a clearer standard definition of sustainable development and second, the potential to advance competitive advantage for corporations and governments.

scholarly journals Mapping visions of improvisation pedagogy in music education research

2019 ◽  
Vol 42 (1) ◽  
pp. 113-139
Author(s):  
Eeva Siljamäki ◽  
Panagiotis A. Kanellopoulos
Keyword(s):  
Education Research ◽  
Literature Review ◽  
Music Education ◽  
Systematic Literature Review ◽  
Methodological Approach ◽  
Music Educators ◽  
Learning Tool ◽  
Musical Improvisation ◽  
Definition Of ◽  
Improvisation Pedagogy

This systematic literature review aims to identify and critically examine the prevailing general trends of music education research that addresses issues of improvisation from 1985 to 2015. The study examined the main features of studies with impact that focus on musical improvisation and have been published in peer-reviewed music education journals. Data were organised on the basis of the following: 1) General publication features; 2) Topic; 3) Methodological approach; 4) Participant features; 5) Type of improvisation; 6) Definition of improvisation; 7) Findings; 8) Suggestions for practice. The study also takes a close look at the construction of the discourses through which improvisation has been framed in the field of music education, providing insights on how such discourses create particular pedagogical visions of improvisation. To this end, we have created a map of the different visions of improvisation pedagogy that the studied works point towards. These visions have been clustered in the following five categories: (i) from rupture of certainties to creative problematisation; (ii) return to the “natural” beginning—in search of humanness; (iii) improvisation as a learning tool; (iv) conserving and enlivening traditions; (v) improvisation as an impetus for creativity. The map proposed in this study is meant as a possible representation of the general trends that underpin music education research focusing on improvisation. This map can also be seen as a “tool” through which music educators can situate their practice and reflect on their particular ways of working with improvisation, possibly envisioning alternative ways forward.

scholarly journals Elements of the Persistence in Innovation: Systematic Literature Review

2020 ◽  
Vol 10 (4) ◽  
pp. 83
Author(s):  
Juan Jesus Arenas ◽  
Juan Erasmo Gómez ◽  
Efraín Ortiz ◽  
Freddy Paz ◽  
Carlos Parra
Keyword(s):  
Knowledge Management ◽  
Literature Review ◽  
Human Resources ◽  
Competitive Advantage ◽  
Systematic Literature Review ◽  
Continuous Production

The persistence of innovation is a topic that has been used in recent years. Companies must be in continuous production of innovations to achieve a competitive advantage in the market and for this, it is necessary to have elements that positively influence the persistence of innovating. The objective of the article is to describe the elements that positively influence the persistence of innovation through a systematic literature review in the range of the last 10 years (2010–2019). As a result, 34 articles were obtained and it was identified that investment in R & D, human resources and knowledge management positively influences the persistence of innovation.

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