scholarly journals Mediating Effects of Global Negative Effect Expectancies on the Association between Problematic Cannabis Use and Social Anxiety

2017 ◽  
Vol 8 ◽  
Author(s):  
Maria Di Blasi ◽  
Paola Cavani ◽  
Laura Pavia ◽  
Crispino Tosto ◽  
Sabina La Grutta ◽  
...  
Keyword(s):  
Social Anxiety ◽  
Cannabis Use ◽  
Mediating Effects ◽  
Negative Effect

The Impact of Employee Empathy on Brand Trust in Organizational Complaint Response Emails: A Closer Look at Linguistic Realization

2021 ◽  
pp. 232948842110323
Author(s):  
Rebecca Van Herck ◽  
Sofie Decock ◽  
Bernard De Clerck ◽  
Liselot Hudders
Keyword(s):  
Positive Impact ◽  
Brand Trust ◽  
Mediating Effects ◽  
Customer Complaints ◽  
Moderation Effects ◽  
Complaint Handling ◽  
Negative Effect ◽  
Handling Quality ◽  
The Impact

This study investigates the effect of linguistic realizations of employee empathy (LREE) on brand trust in email responses to customer complaints. We explore possible mediating effects of perceived empathy and perceived complaint handling quality and we look into moderation effects of compensation (Study 1) or customer’s acceptance of blame (Study 2). Our aim is to find out if LREE have a negative or positive impact on the customer in cases of partial refunds, either because LREE are being perceived as insincere or as genuine expressions of concern. The results of two experiments show that LREE positively influence brand trust through higher perceived empathy and perceived complaint handling quality. However, the expected negative effect is not found, as LREE are more effective in a low versus high compensation condition. The effectiveness itself is not influenced by the acceptance of blame when a partial refund is offered.

scholarly journals Online screening and feedback to increase help-seeking for mental health problems: population-based randomised controlled trial

BJPsych Open ◽  
2016 ◽  
Vol 2 (1) ◽  
pp. 67-73 ◽  
Author(s):  
Philip J. Batterham ◽  
Alison L. Calear ◽  
Matthew Sunderland ◽  
Natacha Carragher ◽  
Jacqueline L. Brewer
Keyword(s):  
Mental Health ◽  
Social Anxiety ◽  
Help Seeking ◽  
Service Use ◽  
Mental Health Problems ◽  
Controlled Trial ◽  
Population Based ◽  
Health Problems ◽  
Professional Service ◽  
Negative Effect

BackgroundCommunity-based screening for mental health problems may increase service use through feedback to individuals about their severity of symptoms and provision of contacts for appropriate services.AimsThe effect of symptom feedback on service use was assessed. Secondary outcomes included symptom change and study attrition.MethodUsing online recruitment, 2773 participants completed a comprehensive survey including screening for depression (n=1366) or social anxiety (n=1407). Across these two versions, approximately half (n=1342) of the participants were then randomly allocated to receive tailored feedback. Participants were reassessed after 3 months (Australian New Zealand Clinical Trials Registry ANZCTR12614000324617).ResultsA negative effect of providing social anxiety feedback to individuals was observed, with significant reductions in professional service use. Greater attrition and lower intentions to seek help were also observed after feedback.ConclusionsOnline mental health screening with feedback is not effective for promoting professional service use. Alternative models of online screening require further investigation.

scholarly journals Longitudinal associations between social anxiety symptoms and cannabis use throughout adolescence: the role of peer involvement

2015 ◽  
Vol 25 (5) ◽  
pp. 483-492 ◽  
Author(s):  
Stefanie A. Nelemans ◽  
William W. Hale ◽  
Quinten A. W. Raaijmakers ◽  
Susan J. T. Branje ◽  
Pol A. C. van Lier ◽  
...  
Keyword(s):  
Social Anxiety ◽  
Anxiety Symptoms ◽  
Cannabis Use ◽  
Peer Involvement ◽  
Longitudinal Associations

Examining the Mediating Roles of Microblog Use in the Relationships between Narcissism, Social Anxiety, and Social Capital

2014 ◽  
Vol 4 (2) ◽  
pp. 58-75 ◽  
Author(s):  
Ruo Mo ◽  
Louis Leung ◽  
Yingqi Hao ◽  
Xuan Wu ◽  
Rui Xi ◽  
...  
Keyword(s):  
Social Capital ◽  
Social Anxiety ◽  
Interpersonal Relationships ◽  
Online Survey ◽  
Mainland China ◽  
Sampling Technique ◽  
Snowball Sampling ◽  
Bonding Social Capital ◽  
Suppression Effect ◽  
Negative Effect

Microblog is a platform for publishing and sharing short (140 characters or less) messages with others within a user's social network – is an Internet medium that is growing exponentially and changing the way people communicate on the Internet. To explore the effect of microblogging on interpersonal relationships, this study examines the relationships between narcissism, social anxiety, and microblog use and investigates how these psychological attributes and microblog use may affect social capital. Data were gathered through an online survey of 329 young adults aged 21–30 in mainland China using snowball sampling technique. Regression results indicate the following: (1) narcissism and social anxiety are positively related to the intensity of microblog use; (2) the intensity of microblog use positively predicts both types of social capital (bridging and bonding); (3) although narcissism has a positive effect on both types of social capital, this effect is partly mediated by the intensity of microblog use; (4) social anxiety is slightly positively related to bridging social capital, and this effect is perfectly mediated by the intensity of microblog use; and (5) there is a suppression effect of the intensity of microblog use between social anxiety and bonding social capital. The effect of the intensity of microblog use suppresses the negative effect of social anxiety on bonding social capital. Details about the findings will be discussed.

Cannabis use and schizotypy: The role of social anxiety and other negative affective states

2012 ◽  
Vol 200 (2-3) ◽  
pp. 660-668 ◽  
Author(s):  
Gina M. Najolia ◽  
Julia D. Buckner ◽  
Alex S. Cohen
Keyword(s):  
Social Anxiety ◽  
Cannabis Use ◽  
Affective States ◽  
Negative Affective States

Cannabis-related impairment and social anxiety: The roles of gender and cannabis use motives

2012 ◽  
Vol 37 (11) ◽  
pp. 1294-1297 ◽  
Author(s):  
Julia D. Buckner ◽  
Michael J. Zvolensky ◽  
Norman B. Schmidt
Keyword(s):  
Social Anxiety ◽  
Cannabis Use
Sign in / Sign up

Export Citation Format

Share Document