scholarly journals The Effect of Emotional Labor of College Administrative Service Workers on Job Attitudes: Mediating Effect of Emotional Labor on Trust and Organizational Commitment

2018 ◽  
Vol 9 ◽  
Author(s):  
Sang-Lin Han ◽  
Hyeon-Sook Shim ◽  
Won Jun Choi
Keyword(s):  
Organizational Commitment ◽  
Emotional Labor ◽  
Job Attitudes ◽  
Mediating Effect ◽  
Service Workers ◽  
Administrative Service

Emotional Intelligence, Emotional Exhaustion, And Job Performance

2011 ◽  
Vol 39 (8) ◽  
pp. 1087-1096 ◽  
Author(s):  
Tae Won Moon ◽  
Won-Moo Hur
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Social Skills ◽  
Organizational Commitment ◽  
Job Performance ◽  
Emotional Exhaustion ◽  
Emotional Labor ◽  
Mediating Effect ◽  
Least Squares Regression ◽  
Sales Employees

In this paper we examined how emotional intelligence (EI) affects emotional exhaustion (burnout) resulting from emotional labor, and how emotional exhaustion influences an individual's job performance in terms of organizational commitment and job satisfaction. Partial least squares regression analyses were conducted on data from 295 retail sales employees in South Korea. Of the 4 factors identified in the EI model developed by Schutte et al. (1998) we found that 3 (appraisals of emotions, optimism, and social skills) were negatively associated with emotional exhaustion but the fourth factor of utilization of emotion showed no significant links with emotional exhaustion. Emotional exhaustion was found to be negatively related to job performance in terms of organizational commitment and job satisfaction and the mediating effect of emotional exhaustion was confirmed in the relationship between job performance and appraisals of emotions, optimism, and social skills as factors in emotional intelligence.

Mediating Effect of Organizational Commitment Between Islamic Human Resource Practices and Organizational Performance Among Islamic Banks of Bangladesh

2018 ◽  
Vol 15 (2) ◽  
pp. 54-65
Author(s):  
Bablu Kumar Dhar ◽  
Rosnia Masruki ◽  
Mahazan Mutalib ◽  
Hatem Mohammed Rahouma ◽  
Farid A. Sobhani ◽  
...  
Keyword(s):  
Organizational Commitment ◽  
Organizational Performance ◽  
Human Resource ◽  
Structural Equation ◽  
Stock Exchange ◽  
Reliability And Validity ◽  
Mediating Effect ◽  
Islamic Banks ◽  
Hr Practices ◽  
The Impact

This paper aims at exploring the impact of Islamic human resource (HR) practices on organizational performance though organizational commitment. Data were collected from randomly selected 170 branch managers of six Islamic Banks listed on Dhaka Stock Exchange of Bangladesh. After collecting data, descriptive analysis and structural equation model were done to examine reliability and validity of the model. By analysis, the study finds that Islamic HR practices have more significant impact on organizational performance though organizational commitment rather than the direct effect of Islamic HR practices to organizational performance. The findings of the study advocate that Islamic banks should emphasize more on Islamic HR practices and organizational commitment to uphold their organizational performance.

The Effect of Emotional Labor on Job Satisfaction: A Focus on the Mediating Effect of Job Stress

2018 ◽  
Vol 33 (4) ◽  
pp. 217-237
Author(s):  
Miao－Miao Huo ◽  
Hyun－Sung Oh ◽  
Yoon－Sik Jeon ◽  
Kang－Su Lee
Keyword(s):  
Job Satisfaction ◽  
Job Stress ◽  
Emotional Labor ◽  
Mediating Effect
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