scholarly journals Air Modal Perishable Cargo Dispatch: Case Study of a Sustainable Proposal Assisted by Process Modelling and Simulation

Author(s):  
Lucas Magno Resende Coelho
2016 ◽  
Vol 22 (1) ◽  
pp. 56-74 ◽  
Author(s):  
Stefania Bisogno ◽  
Armando Calabrese ◽  
Massimo Gastaldi ◽  
Nathan Levialdi Ghiron

Purpose – The purpose of this paper is to provide a method for analysing and improving the operational performance of business processes (BPs). Design/methodology/approach – The method employs two standards, Business Process Modelling Notation (BPMN 2.0) and Business Processes Simulation (BPSim 1.0), to measure key performance indicators (KPIs) of BPs and test for potential improvements. The BP is first modelled in BPMN 2.0. Operational performance can then be measured using BPSim 1.0. The process simulation also enables execution of reliable “what-if” analysis, allowing improvements of the actual processes under study. To confirm the validity of the method the authors provide an application to the healthcare domain, in which the authors conduct several simulation experiments. The case study examines a standardised patient arrival and treatment process in an orthopaedic-emergency room of a public hospital. Findings – The method permits detection of process criticalities, as well as identifying the best corrective actions by means of the “what-if” analysis. The paper discusses both management and research implications of the method. Originality/value – The study responds to current calls for holistic and sustainable approaches to business process management (BPM). It provides step-by-step process modelling and simulation that serve as a “virtual laboratory” to test potential improvements and verify their impact on operational performance, without the risk of error that would be involved in ex-novo simulation programming.


2013 ◽  
Vol 23 (3-4) ◽  
Author(s):  
Bernhard Heinzl ◽  
Michael Landsiedl ◽  
Fabian Duer ◽  
Alexandros-Athanassios Dimitriou ◽  
Wolfgang Kastner ◽  
...  

2017 ◽  
Vol 114 ◽  
pp. 1930-1939 ◽  
Author(s):  
Ebuwa Osagie ◽  
Chechet Biliyok ◽  
Giuseppina Di Lorenzo ◽  
Vasilije Manovic

2019 ◽  
Vol 31 (2) ◽  
pp. 270-276 ◽  
Author(s):  
Makhanana Innocent Nkhwashu ◽  
Mapula Lucey Moropeng ◽  
Oluranti Agboola ◽  
Andrei Kolesnikov ◽  
Avhafunani Mavhungu

Author(s):  
Monica Dragoicea ◽  
Joao Falcao e Cunha ◽  
Monica Viorela Alexandru ◽  
Denisa Andreea Constantinescu

This chapter discusses the development of improved citizen services taking into consideration integration of agent-based modelling and simulation experience into conceiving, design and implementation activities with a strong focus on technology enabled service systems. Service design is formalized here towards the integration of customer experience, validated through service interaction modelling. Integration of user experience at design stage in the value co-creation process is a possible immediate evolution direction of projects in the Smarter Cities perspective. Guidelines for integrating a modelling and simulation perspective in service design are presented along with the Socio-Technical Systems Engineering process. The case study presented here is dedicated to Smart Transport. The chapter opens a larger discussion on specific research directions and knowledge transfer related to Smart Transport as highlighted in EU projects.


2020 ◽  
Vol 99 (1) ◽  
pp. 222-234 ◽  
Author(s):  
Rahman Gholami ◽  
Anton Alvarez‐Majmutov ◽  
Mohamed Ali ◽  
Jinwen Chen

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