scholarly journals To what extend do governments effectively use social media? Understanding government and user interactions on immigration agencies' social media

2021 ◽  
Author(s):  
Maria Gintova
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Service Delivery ◽  
Public Service ◽  
Structured Interviews ◽  
Public Servants ◽  
Public Service Delivery ◽  
Secondary Sources ◽  
Use Of Social Media ◽  
Effective Use

Since 2011, Canada like many other countries, has been formally using social media as part of its open government policy. In the past few years, many federal and provincial departments and agencies in Canada have invested significant resources in social media initiatives and begun to build up their presence on social media platforms. This research examines if the use of social media makes a difference and adds value in public service delivery. The study focuses on immigration agencies in Canada – the federal government’s Immigration, Refugees and Citizenship Canada (IRCC) and the Province of Ontario’s Ministry of Citizenship and Immigration (MCI) – and comparison with Australia and New Zealand as two other jurisdictions using social media in immigration related matters. It is aimed at capturing and analysing the perspectives of both public servants and users of government social media, therefore, filling existing gaps in the literature related to how government immigration agencies are using social media and how that use relates to social media users’ expectations and needs. The methodology used in this study includes qualitative methods: document analysis, content analysis and semi-structured interviews. Content analysis of social media data is supplemented by analysis of government documents and interview data offering insights into the meaning of effective use of social media for government and social media users. Using existing secondary sources from the scholarly and practitioner literature, the study also defines and examines effective use of social media by government and includes recommendations for practitioners. Findings of this study add value to existing scholarship on public policy and administration and for policy makers and public servants responsible for the use of social media in government to improve existing policy and public service delivery.

scholarly journals To what extend do governments effectively use social media? Understanding government and user interactions on immigration agencies' social media

2021 ◽  
Author(s):  
Maria Gintova
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Service Delivery ◽  
Public Service ◽  
Structured Interviews ◽  
Public Servants ◽  
Public Service Delivery ◽  
Secondary Sources ◽  
Use Of Social Media ◽  
Effective Use

Since 2011, Canada like many other countries, has been formally using social media as part of its open government policy. In the past few years, many federal and provincial departments and agencies in Canada have invested significant resources in social media initiatives and begun to build up their presence on social media platforms. This research examines if the use of social media makes a difference and adds value in public service delivery. The study focuses on immigration agencies in Canada – the federal government’s Immigration, Refugees and Citizenship Canada (IRCC) and the Province of Ontario’s Ministry of Citizenship and Immigration (MCI) – and comparison with Australia and New Zealand as two other jurisdictions using social media in immigration related matters. It is aimed at capturing and analysing the perspectives of both public servants and users of government social media, therefore, filling existing gaps in the literature related to how government immigration agencies are using social media and how that use relates to social media users’ expectations and needs. The methodology used in this study includes qualitative methods: document analysis, content analysis and semi-structured interviews. Content analysis of social media data is supplemented by analysis of government documents and interview data offering insights into the meaning of effective use of social media for government and social media users. Using existing secondary sources from the scholarly and practitioner literature, the study also defines and examines effective use of social media by government and includes recommendations for practitioners. Findings of this study add value to existing scholarship on public policy and administration and for policy makers and public servants responsible for the use of social media in government to improve existing policy and public service delivery.

scholarly journals E - Governance Implementation and Public Service Delivery in Nigeria: The Technology Acceptance Model (TAM) Application

2017 ◽  
Vol 7 (4) ◽  
pp. 165 ◽  
Author(s):  
Olalekan Ajibade ◽  
Jide Ibietan ◽  
Oludare Ayelabola
Keyword(s):  
Service Delivery ◽  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Public Service ◽  
Public Servants ◽  
Public Service Delivery ◽  
Secondary Sources ◽  
Effective Implementation ◽  
Acceptance Model ◽  
The Relationship

The aim of this paper is to explain the relationship between e-governance implementation and public service delivery in Nigeria using the Technology Acceptance Model. The paper is qualitative in nature and relies on secondary sources for data collection and the discussion that followed. The paper found that there are certain obstacles that hinder the adoption and effective implementation of e-governance that would have engendered qualitative service delivery in public sector organisations in Nigeria. It is in line with the foregoing, that this paper concludes that tackling the obstacles to e-governance adoption, implementation is key to the achievement of better public service delivery. The paper therefore recommends the sensitization of public servants on the importance and benefits of adopting and implementing e-governance in their administrative and organizational processes that will ultimately lead to improved service delivery in Nigeria among others.

E-Governance as a Paradigm Shift in Public Administration

2015 ◽  
pp. 103-117
Author(s):  
Muhammad Muinul Islam ◽  
Mohammad Ehsan
Keyword(s):  
Service Delivery ◽  
Public Administration ◽  
Public Service ◽  
Paradigm Shift ◽  
Structure Functions ◽  
Public Service Delivery ◽  
Secondary Sources ◽  
Efficiency And Effectiveness

The ICT-blessed e-governance is transforming public administration systems worldwide and forcing a paradigm shift. E-governance renders a new way and style in each and every aspect of public administration. It brings about changes in the structure, functions, and processes of public service delivery, ushering transformation in the system through effectively connecting, engaging, and streamlining the relations among government, businesses, citizens, and other relevant stakeholders. Irrespective of certain obvious limitations and challenges, it not only attempts to ensure economy, efficiency, and effectiveness in service delivery, but also offers unlimited potential for combating corruption and many other bureau-pathologies in public administration. Based on secondary sources, this chapter offers brief theoretical discussions on e-governance, including, among others, its emergence, types of service delivery, and transformation stages.

Boosting E-Participation

2018 ◽  
pp. 103-125
Author(s):  
David Valle-Cruz ◽  
Rodrigo Sandoval-Almazan
Keyword(s):  
Social Media ◽  
Empirical Evidence ◽  
Case Studies ◽  
The State ◽  
Structured Interviews ◽  
Public Servants ◽  
Municipal Governments ◽  
Government Services ◽  
Significant Growth ◽  
Use Of Social Media

In this chapter, the authors show two case studies of the use of social media in municipal governments: Lerma, a small municipality with a significant growth, and Metepec, an important municipality of the State of México. The purpose of this chapter is to provide empirical evidence of how social media improves government to citizen relationship and promotes e-participation in municipal governments. The results are based on semi-structured interviews applied to public servants and a survey to evaluate e-government services by citizens. So, the citizen perception is contrasted with public servants' interviews. Citizens consider that electronic procedures and services implemented by their municipalities do not generate value. The efforts of governments should focus on avoiding corruption, making governments transparent, opening data, and properly managing the privacy of information.

Boosting E-Participation

2022 ◽  
pp. 1520-1538
Author(s):  
David Valle-Cruz ◽  
Rodrigo Sandoval-Almazan
Keyword(s):  
Social Media ◽  
Empirical Evidence ◽  
Case Studies ◽  
The State ◽  
Structured Interviews ◽  
Public Servants ◽  
Municipal Governments ◽  
Government Services ◽  
Significant Growth ◽  
Use Of Social Media

In this chapter, the authors show two case studies of the use of social media in municipal governments: Lerma, a small municipality with a significant growth, and Metepec, an important municipality of the State of México. The purpose of this chapter is to provide empirical evidence of how social media improves government to citizen relationship and promotes e-participation in municipal governments. The results are based on semi-structured interviews applied to public servants and a survey to evaluate e-government services by citizens. So, the citizen perception is contrasted with public servants' interviews. Citizens consider that electronic procedures and services implemented by their municipalities do not generate value. The efforts of governments should focus on avoiding corruption, making governments transparent, opening data, and properly managing the privacy of information.

MOTIVATION AND ETHICS: CRITICAL FACTORS FOR SUSTAINABLE PUBLIC SERVICE DELIVERY IN NIGERIA

2019 ◽  
Vol 12 (1) ◽  
pp. 38-60
Author(s):  
O. A. ADEWUSI ◽  
S. Y. OGUNYEMI ◽  
Y. A. ALUKO
Keyword(s):  
Service Delivery ◽  
Human Resource ◽  
Public Service ◽  
Public Servants ◽  
Public Service Delivery ◽  
Goods And Services ◽  
Institutional Issues ◽  
Statutory Body ◽  
Remedial Actions ◽  
Year 2000

The primary function of any government is to ensure an equitable distribution of public goods and services to its citizens. Despite the material and human resource in Nigeria, Nigerians have been short-changed by the quality of public service delivery in the country. Against this backdrop, this paper: examined the issues affecting public service delivery and demonstrated how motivation can enhance ethical behaviours among public servants. Corruption Perception Index (CPI) from year 2000 to 2016 was used to argue the position of the paper. The study discovered, among other things that certain Human Resource (HR), political and institutional factors have led to the erosion of moral conduct by public servants. While measures such as reforms and campaigns have been taken to curb political and institutional issues, limited remedial actions have been proffered to tackle that of HR. These have negatively affected public service delivery in Nigeria. Therefore, apart from putting some ethical principles in place, there is need to motivate public servants to get at their best. In addition to this, good behaviour is to be rewarded and bad behaviour is to be punished across all public services in the country, by a truly independent and incorruptible statutory body. By doing this, sanity and equitable service delivery will be achieved.      

E-Governance as a Paradigm Shift in Public Administration

2013 ◽  
pp. 97-111 ◽  
Author(s):  
Muhammad Muinul Islam ◽  
Mohammad Ehsan
Keyword(s):  
Service Delivery ◽  
Public Administration ◽  
Public Service ◽  
Paradigm Shift ◽  
Structure Functions ◽  
Public Service Delivery ◽  
Secondary Sources ◽  
Efficiency And Effectiveness

The ICT-blessed e-governance is transforming public administration systems worldwide and forcing a paradigm shift. E-governance renders a new way and style in each and every aspect of public administration. It brings about changes in the structure, functions, and processes of public service delivery, ushering transformation in the system through effectively connecting, engaging, and streamlining the relations among government, businesses, citizens, and other relevant stakeholders. Irrespective of certain obvious limitations and challenges, it not only attempts to ensure economy, efficiency, and effectiveness in service delivery, but also offers unlimited potential for combating corruption and many other bureau-pathologies in public administration. Based on secondary sources, this chapter offers brief theoretical discussions on e-governance, including, among others, its emergence, types of service delivery, and transformation stages.

Influence of Knowledge Management Practices on Public Service Delivery by Municipalities

Mousaion ◽  
2019 ◽  
Vol 37 (3) ◽  
Author(s):  
Charleen Musonza ◽  
Ndakasharwa Muchaonyerwa
Keyword(s):  
South Africa ◽  
Knowledge Management ◽  
Service Delivery ◽  
Public Service ◽  
Qualitative Data ◽  
Management Practices ◽  
Integrated System ◽  
Eastern Cape Province ◽  
Eastern Cape ◽  
Public Service Delivery

This study examines the influence of knowledge management (KM) practices on public service delivery by municipalities in the Eastern Cape province of South Africa. The study sought to determine the factors that have triggered the implementation of KM practices; the effectiveness of KM practices towards public service delivery; and the extent to which KM practices have influenced public service delivery by municipalities in the Eastern Cape province of South Africa. Both quantitative and qualitative methods were employed in this study. Quantitative data were collected through a survey questionnaire administered to a sample of 202 employees at the Raymond Mhlaba Municipality in the Eastern Cape. Qualitative data were collected through observations and interviews of 2 senior managers. The data collected gave a response rate of 72 per cent. The quantitative and qualitative data were analysed descriptively and presented verbatim respectively. The results indicated that the internal and external factors included in this study have contributed to the implementation of KM practices in the municipality. Furthermore, the effective use of KM practices has increased the organisational KM initiative, as well as the provision of services such as electricity, education, transport, and social services by the municipality. The study recommends the establishment of KM awareness and the establishment of an integrated system that will assist in effective knowledge sharing, retention and acquisition across municipalities in the Eastern Cape.

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