"Effetti corrosivi"? Problematizzare l'impatto del New Public Management e della governance sui social workers del settore pubblico

Author(s):  
Riccardo Guidi

L'articolo sviluppa considerazioni di carattere metodologico e sostanziale sull'impatto che le riforme ispirate al New Public Management e alla governance hanno avuto sul lavoro sociale. Nella prima parte dell'articolo sono sinteticamente esposti i caratteri fondamentali dei due paradigmi di riforma. La seconda parte si focalizza sull'approccio di studio all'innovazione nel campo della Pubblica Amministrazione. La terza parte espone alcune evidenze empiriche della letteratura internazionale sui cambiamenti del lavoro sociale. Sull'Italia viene proposta una rilettura dei dati di due ricerche nazionali svolte a cavallo del ciclo di riforme del welfare degli anni 2000. L'articolo giunge alla conclusione che lo studio dell'impatto delle riforme sul lavoro sociale richiede di considerare una pluralitŕ di "variabili di traduzione" delle riforme (pathdependent e actor-dependent). Siul piano teorico ciň sollecita a verificare la possibilitŕ di un incontro tra il neo-istituzionalismo sociologico e l'Actor-Network Theory.

2018 ◽  
Vol 8 (2) ◽  
pp. e2381 ◽  
Author(s):  
Nanna Mik-Meyer

This article examines how social workers and managers perceive meaningful work and expertise in six care and treatment facilities in Denmark. Based on 29 interviews with social workers (n=22) and managers (n=7), the article shows how New Public Management-inspired tools such as scoring schemas align with social work values such as “client-centeredness” and working with the individual welfare recipient face-to-face. The article finds that fitting social work into organizational schemas changes the work practices of social workers and also the way members of this profession define meaningful work and expertise. In addition, the article also finds that scoring schemas cause conflicts among social workers regarding the character of expertise when values of social work (to meet a welfare recipient’s need) must be aligned with NPM-inspired values of organizations (to meet managers’ demand for documentation).


2013 ◽  
Vol 24 (3) ◽  
pp. 37-61 ◽  
Author(s):  
Lars Thorup Larsen

Traditionelt opfattes professioners autonomi som en direkte følge af den viden, de besidder, samt af de særlige opgaver denne viden tillader dem at løse, ikke mindst for staten. Denne autonomi er imidlertid sat under pres igennem talrige bølger af reformer i velfærdsstaten, hvad enten der er tale om reformer med henblik på bedre opgavevaretagelse eller om simple nedskæringer. Mens det er velbeskrevet i professionslitteraturen, hvorledes velfærdsreformer forsøger at regulere de professionelles økonomiske interesser, fx igennem New Public Management-inspirerede tiltag, søger denne artikel at vise en anden type udfordring af professionel autonomi. Påstanden er, at velfærdsprofessioner som fx lærere eller socialrådgivere er blevet gjort til agenter for politiske strategier på hvert sit policyområder og det på en mere direkte og systematisk måde end tidligere. Inspireret af Foucault karakteriseres denne udvikling i artiklen som en ”guvernementalisering” af velfærdsprofessionerne. Det betyder, at professionernes viden og identitet søges orienteret systematisk efter, hvorledes den professionelle bør lede borgerne i overensstemmelse med centrale politiske ambitioner på området. Frem for at være agent for professionens egne pædagogiske principper kan en pædagog ifølge denne logik i stedet blive agent i en integrationspolitisk dagsorden, mens skolelærerens professionelle praksis bliver systematisk orienteret efter centrale konkurrencepolitiske mål. Artiklen består af en indledende udvikling af begrebet om guvernementalisering efterfulgt af en tekstanalyse, der applicerer begrebet på centrale dokumenter omkring indholdet af fire velfærdsprofessioner i en dansk kontekst, nemlig skolelærere, pædagoger, socialrådgivere og sygeplejersker. ENGELSK ABSTRACT: Lars Thorup Larsen: The ”Governmentalization” of the Welfare Professions The autonomy of professions is traditionally based on the knowledge required for the profession and the specific work that this knowledge enables professionals to carry out, not least for the (welfare) state. Waves of welfare state reform have put this autonomy under pressure, however, whether the reforms are aimed at efficiency or are simply cutbacks. A growing amount of literature about these professions shows how political reforms try to regulate the economic incentives of professionals, for example through initiatives inspired by New Public Management. This paper aims to show a different type of challenge to professional autonomy. It argues that welfare professionals such as teachers or social workers have become agents of new political strategies in their respective policy areas, and in a more direct and systematic way than previously. With inspiration from Foucault, this can be characterized as a “governmentalization” of the welfare professions. It means that both professional knowledge and identity become systematically restructured according to how the state would like professionals to govern its citizens in accordance with policy goals in the field. For instance, rather than being an agent of the profession’s own educational principles, a preschool teacher may be required to act professionally out of consideration of the national policy for the integration of immigrants because cultural norms are often exchanged in daycare facilities. Similarly, the professional work of a schoolteacher may be systematically retooled in order to improve the nation’s performance in international rankings of education. This paper develops the notion of “governmentalization” with respect to professions, which is then exemplified in a comparative textual analysis of four welfare professions – teachers, nurses, social workers and preschool teachers – in Denmark. Key words: Professions, governmentality, welfare state, bureaucrats, textual analysis.


2007 ◽  
Vol 37 (148) ◽  
pp. 369-381 ◽  
Author(s):  
Wolfgang Ludwig-Mayerhofer ◽  
Ariadne Sondermann ◽  
Olaf Behrend

The recent reform of the Bundesagentur fijr Arbeit, Germany's Public Employment Service (PES), has introduced elements of New Public Management, including internal controlling and attempts at standardizing assessments ('profiling' of unemployed people) and procedures. Based on qualitative interviews with PES staff, we show that standardization and controlling are perceived as contradicting the 'case-oriented approach' used by PES staff in dealing with unemployed people. It is therefore not surprising that staff members use considerable discretion when (re-)assigning unemployed people to one of the categories pre-defined by PES headquarters. All in all, the new procedures lead to numerous contradictions, which often result in bewilderment and puzzlement on the part of the unemployed.


2001 ◽  
Vol 152 (11) ◽  
pp. 453-459 ◽  
Author(s):  
Georg Iselin ◽  
Albin Schmidhauser

During the past ten years most cantonal forest services have undergone re-organisations. Lucerne's cantonal forest administration initiated a fundamentally new way of providing forestry services by differentiating between sovereign tasks and management tasks. By examining the individual steps of the process we demonstrate how starting with the mandate,goals were developed and implemented over several years. Product managers assumed responsibility for products, as defined in the New Public Management Project, on a cantonal-wide basis. Work within a matrix organisation has led to significant changes. Territorial responsibilities are increasingly assumed by district foresters, who have modern infrastructures at their disposal in the new forestry centres. The re-organisation has led to forest districts being re-drawn and to a reduction in the number of forest regions. To provide greater efficiency,state forest management has been consolidated into a single management unit. The new forest reserve plan removes almost half of the state forest from regular forest management,resulting in a reduction in the volume of work and in the work force. We show how effective the differentiation of sovereignty tasks and management tasks has been in coping with the effects of hurricane Lothar.


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