La comunicazione telefonica nell'emergenza sanitaria

RISORSA UOMO ◽  
2009 ◽  
pp. 193-204
Author(s):  
Gabriele Prati ◽  
Luca Pietrantoni
Keyword(s):  
Resource Management ◽  
Human Resource Management ◽  
Human Resource ◽  
Professional Practice ◽  
Main Task ◽  
Explorative Study ◽  
Emergency Calls ◽  
Dispatch Centre ◽  
Telephone Calls ◽  
And Training

- The main task of emergency dispatch operators is to obtain required key-information and to decided arrangement in order to react within a minute. The aim of this explorative study was to detect characteristics of communication during emergency telephone calls. To this end, 244 emergency calls, were collected at 118 ReggioSoccorso emergency dispatch centre. Results showed that callers' and operators' characteristics were associated with differential length of the call, ways of communication and ways of getting key-information. Finally, the implications for professional practice, such as human resource management and training, are discussed.Keywords: telephone calls, emergency, emergency dispatch operators.Parole chiave: comunicazione telefonica, emergenza, operatori del soccorso sanitario.

scholarly journals Manajemen Sumber Daya Manusia

2019 ◽  
Vol 2 (1) ◽  
pp. 93-104
Author(s):  
Sakban Sakban ◽  
Ifnaldi Nurmal ◽  
Rifanto Bin Ridwan
Keyword(s):  
Qualitative Research ◽  
Student Achievement ◽  
Resource Management ◽  
Human Resource Management ◽  
Human Resource ◽  
Analytical Methods ◽  
Code Of Ethics ◽  
The Government ◽  
Improving Student Achievement ◽  
And Training

The purpose of this study was to determine human resource management in the Madrasah Aliyah Al-Mathitiriyah Rupit District. This type of research is qualitative research with descriptive analytical methods, namely methods that attempt to systematically explain the discussion material originating from various sources for later analysis in order to obtain results as a conclusion. Research Results, principals are very instrumental in increasing and motivating teachers, staff / employees, in improving student achievement, which has been effective and conditional. In providing opportunities and opportunities for the teachers to take part in education and training held by the government and provide opportunities for teachers to continue their higher level of study, Conclusion, the head of MA Al-Mathiriyah carries out, plans, and professionals, as well as field experts, and able to give awards, and provide penalties, if it violates the teacher's code of ethics. Keywords: Human Resource Management, Performance

scholarly journals ENHANCING CAREER COMMITMENT: THE INFLUENCE OF HUMAN RESOURCE MANAGEMENT PRACTICES

2017 ◽  
Vol 16 (2) ◽  
Author(s):  
Khulida Kirana Yahya ◽  
Fee-Yean Tan
Keyword(s):  
Resource Management ◽  
Human Resource Management ◽  
Human Resource ◽  
Management Practices ◽  
Career Commitment ◽  
Training And Development ◽  
Hrm Practices ◽  
Human Resource Management Practices ◽  
The Relationship ◽  
And Training

The purpose of this study is to examine the relationship between human resource management(HRM) practices (training and development, compensation and promotion) with careercommitment. Data was gathered through questionnaire from 253 employees of a multinationalcompany in Malaysia. The regression results indicated that compensation, and training anddevelopment were significant predictors to enhance career commitment. The results alsosuggested that compensation was the most important factor that influence career commitmentfollowed by training and development.Keywords: Career Commitment; HRM Practices; Training and Development; Compensation;Promotion.

scholarly journals Building capacity for their members: What employers’ organisations in South Africa need to know

2005 ◽  
Vol 36 (2) ◽  
pp. 39-56
Author(s):  
P. A. Grobler ◽  
M. Kirsten ◽  
S. Wärnich
Keyword(s):  
South Africa ◽  
Resource Management ◽  
Human Resource Management ◽  
Human Resource ◽  
Trade Unions ◽  
Client Satisfaction ◽  
Freedom Of Association ◽  
Building Capacity ◽  
Labour Relations ◽  
And Training

According to Chapter 2 of the Labour Relations Act 66 of 1995, employers, like trade unions, have a right to freedom of association. However, hardly any research has been conducted to establish the efficiency/effectiveness of employers’ organisations. The question thus is: To what extent do members (companies) make use of the services rendered by their employers’ organisations, and how satisfied are they with the service provided? From this study it is clear that a small percentage of companies avail themselves of the services of employers’ organisations. Popular areas of contact appear to be human resource management, labour relations and training. A number of problems in the area of client satisfaction have been identified and recommendations are made to increase the efficiency/effectiveness of employers’ organisations. It is clear that despite the limited use of their services, employers’ organisations continue to fulfil a key role in the labour dispensation in South Africa.

scholarly journals The Contribution of Compensation and Training and Employee Development on Net Operating Income at PT Angkasa Pura I (PERSERO)

2018 ◽  
Vol 1 (1) ◽  
Author(s):  
AUDINA NUR AMALIA PUTRI ◽  
PRAMONO HARI ADI ◽  
NUR CHOIRUL AFIF
Keyword(s):  
Resource Management ◽  
Human Resources ◽  
Human Resource Management ◽  
Human Resource ◽  
High Performance ◽  
Predictive Analytics ◽  
Employee Development ◽  
Operating Income ◽  
The People ◽  
And Training

Human resource management becomes a important aspect for an organization's, because it is the human who built up and develop the organization, to achieve its objectives. Achieving a goals for the company depends not only on modern equipment, facilities and complete infrastructure, but depends on the people who carry out the work. The success of an organization is influenced by the performance of individual employees. Amongs the important functions of human resource management, one of the most important in achieving optimal performance in terms of operational revenue of an airport is the improvement of the quality of Human Resources. The improvement of human resources can be done with the provision of education and training. PT Angkasa Pura I (PERSERO) is a State Owned Enterprise (BUMN) that engaged an airports services that manage 13 airports in the Central Region to Eastern Indonesia. In a human resource management,compensation satisfaction also become an important aspect because satisfaction of compensation can influence employee's behavior to work more excited and high performance. This study is more focused on whether the cost that has been spent so far can really contributes to get a better in net operating income or in fact there is no significant linkage. The purpose of this research is to know and analyze the contribution of compensation and training and employee development on net operating income. The sample in this study are PT Angkasa Pura I annual report on the year 2017 with 13 branches airport. Data were analyzed using IBM SPSS software or PASW (Predictive Analytics SoftWare). The limitation in this study actually the data for training and employee development still minim. There is no detail about how much each training and development that company spend for that. so because of that we can really have a detail information about it.

scholarly journals Preparation, support and training requirements of South African expatriates

2008 ◽  
Vol 39 (3) ◽  
pp. 33-40 ◽  
Author(s):  
A. J. Vögel ◽  
J. J. Van Vuuren ◽  
S. M. Millard
Keyword(s):  
Resource Management ◽  
Human Resource Management ◽  
South African ◽  
Human Resource ◽  
Multinational Enterprises ◽  
International Human Resource Management ◽  
Training Requirements ◽  
International Human ◽  
Trailing Spouses ◽  
And Training

A major issue in international human resource management is the failure of expatriates. The failure rate of expatriates has been reported to range anywhere between 10 and 80 percent, costing multinational enterprises (MNEs) between US$40 000 and US$1 million for each failed assignment. In order to address the problem it is recommended that MNEs provide sufficient preparation, support and training to not only the expatriate but also to their trailing spouses and children. This research has, however, proven that not only are South African MNEs not providing the preparation, support and training required by their expatriates, they are also falling short in the preparation, support and training provided to expatriate’s trailing spouses and children. The research does, however, provide guidelines on the preparation, support and training that can be offered to expatriates, their trailing spouses and children.

scholarly journals Teaching staff development by using competency-based human resource management approach: analyzing cases of Saigon University and University of Social Sciences and Humanities, Vietnam National University – Ho Chi Minh City

2020 ◽  
Vol 4 (1) ◽  
pp. First
Author(s):  
Tran Bao Ngoc ◽  
Le Thi Thanh Thuy
Keyword(s):  
Resource Management ◽  
Human Resource Management ◽  
Human Resource ◽  
21St Century ◽  
Teaching Quality ◽  
Ho Chi Minh City ◽  
Teaching Staff ◽  
Competency Based ◽  
And Training

The competency-based human resource management is a trend in the context of higher education reform in the 21st century. The quality of education is increasingly focused, and the improvement of the quality of educational managers and teaching staff becomes a goal in a university’s strategic plan. This leads to a necessary for universities to identify core competencies and build competency frameworks that are consistent with the institutions’ strategy to promote the implementation of innovation of all aspects of universities (Vakola, M., Soderquist, KE, Prastacos, GP, 2007). Depending on the socio-economic context and conditions of each institution, educational managers choose or combine paradigms of human resource management to enhance the efficiency in the development of quality of teaching staff, contributing to boosting universities’ capacity adapting for new requirements of education innovation. Based on the theory of human resource management, the paper analyzes the situation of human resource management, especially the development and training of teaching staff at two departments of 2 public universities in Ho Chi Minh City. Thereby, the paper proposes some suggestions for the implementation of human resource management based on competencies to improve the universities’  teaching quality and meet the requirements of fundamental and comprehensive innovation in the field of Viet Nam education and training in the 21st century.

PENINGKATAN KUALITAS SUMBER DAYA MANUSIA KHUSUSNYA PELAKU USAHA INDUSTRI KECIL DAN MENENGAH MELALUI PELATIHAN DAN PENDAMPINGAN

2019 ◽  
Vol 7 (4) ◽  
Author(s):  
MENIK WALTAS NGATUN B2041142017
Keyword(s):  
New York ◽  
Resource Management ◽  
Human Resources ◽  
Human Resource Management ◽  
Human Resource ◽  
Qualitative Data ◽  
Training Programs ◽  
Scientific Management ◽  
New Methods ◽  
And Training

Tujuan penelitian ini adalah untuk menguji dan menganalisis pelaksanaan pelatihan dan pendampingan serta pengaruhnya terhadap peningkatan kualitas sumber daya manusia. Bentuk penelitian ini menggunakan pendekatan kausal komparatif. Pengumpulan data dilakukan dengan menggunakan data primer berupa kuesioner dan wawancara, serta data sekunder berupa data yang berasal dari UPT Industri Pangan Olahan dan Kemasan Dinas Perindustrian dan Perdagangan Provinsi Kalimantan Barat dan data pada Lembaga Pendamping Bisnis Association Bussiness Develompent Services Indonesian (ABDSI) Kabupaten Kubu Raya. Sampel dalam penelitian ini adalah keseluruhan Pelaku Usaha Industri Kecil dan Menengah di Kabupaten Kubu Raya yang mendapatkan pelatihan dan pendampingan. Berdasarkan hasil penelitian menunjukkan bahwa Pelatihan dan Pendampingan berpengaruh secara simultan terhadap Peningkatan Kualitas SDM, sedangkan secara parsial Pelatihan tidak berpengaruh secara signifikan, pendampingan berpengaruh secara signifikan terhadap Peningkatan Kualitas SDM. Kata Kunci : Pelatihan, Pendampingan, Peningkatan Kualitas Sumber Daya ManusiaDAFTAR PUSTAKAAdi, S. “Pengertian Peningkatan Menurut Ahli”. (08 Agustus 2014),Http://Www.Duniapelajar.Com.pengertian-Peningkatan-Menurut-Para-.Html.Ali, Mohammad dan Mohammad Asrori. 2014. “Psikologi Remaja Perkembangan Peserta Didik”. Jakarta: PT Bumi Aksara.Alim Sumarno. (2012). “Perbedaan Penelitian dan Pengembangan”Andi Prastowo. 2010. “Menguasai Teknik-teknik Koleksi Data PenelitianKualitatif”. Jogjakarta: DIVA PressAnselm, Strauss & Juliet Cordin, “Dasar-Dasar Penelitian Kualitatif”. Yogyakarta: Pustaka Pelajar, 2003.Azwar, Saifuddin. 2013. Metode Penelitian. Edisi Keempat Belas. Yogyakarta. Pustaka PelajarDantes, Nyoman. 2012. Metode Penelitian. Yogyakarta: ANDIDessler, Gary. 2010. Manajemen Sumber Daya Manusia. Edisi Kesepuluh. Jakarta Barat. PT IndeksDuwi Priyatno, 2012, Cara Kilat Belajar Analisis Data dengan SPSS 20, Yogyakarta, Penerbit AndiFajar, Siti dan Tri Heru Al. 2013. Manajemen Sumberdaya Manusia. Edisi Kedua. Yogyakarta. UPP STIM YKPNHandoko, T. Hani. Dr. 2010. Manajemen Personalia dan Sumber daya Manusia. Edisi Ketujuh Belas. Yogyakarta. BPFEHariandja, Marihot Tua Efendi. 2002. Manajemen Sumber Daya Manusia. Edisi Pertama. Jakarta. PT Gramedia Widiasarana IndonesiaHasibuan, Malayu S.P. 2005. Manajemen Sumber Daya Manusia. Edisi Revisi. Jakarta. PT Bumi AksaraHasan, Iqbal. 2009. Analisis Data Penelitian Dengan Statistika. Edisi Keempat. Jakarta. PT Bumi AksaraHenry, Simamora, 2004, “ Manajemen Sumber Daya Manusia”, Edisi Ketiga, Yogyakarta, STIE YPKN.Ismail, Hj. Iriani. Dr. 2010. Manajemen Sumber Daya Manusia. Edisi Pertama. Malang. Lembaga Penerbitan Fakultas Pertanian Universitas Brawijaya MalangKadarisman, 2012, “Manajemen Pengembangan Sumber Daya Manusia”, Rajawali Pers, JakartaLatham, G.P & Wexley, K.N (2002). “Developing and Training Human Resources In Organizations”, Third Edition. Upper Saddle River, New Jersey : Prentice  Hills.Marwansyah. 2012. Manajemen Sumber Daya Manusia. Edisi kedua. Bandung AlfabetaMangkunegara, Anwar Prabu. 2009. Manajemen Sumber Daya Manusia Perusahaan. Edisi Kesembilan. Bandung. PT Remaja RosdakaryaMondy, R. Wayne. 2008. Human Resource Management. Di alih Bahasa oleh Bayu Airlangga, M.M. Edisi kesepuluh. PT Gelora Aksara PratamaMathis, R.L. & J.H. Jackson. 2006. “Human Resource Management”: “Manajemen Sumber Daya Manusia”. Terjemahan Dian Angelia. Jakarta: Salemba Empat.Miles, M.B. and Huberman, A.M, 1984, “Qualitative Data Analysis”; A Sourcebookof New Methods, diterjemahkan oleh Tjetjep Rohendi Rohidi, UniversitasIndonesia Press, Jakarta.Nasri Lobo, Albertina. 2008. Tesis. Proses Pendampingan Wanita Pekerja Seks Komersial dalam Upaya Pencegahan HIV/AIDS. Departemen Ilmu Kesejahteraan Sosial: FISIPOL, Universitas Indonesia, Depok.Noe, R.A., Hollenbeck, J.R., Gerhart, B. and Wright, P.M. (2008). “Human Resource Management: Gaining a competitive advantage”New York: McGraw Hill.Nadler, Leonard, 1982, “Designing Training Programs : The Critical EventsModels”,USA, Wesley Publishing Company.Rao, T.V., 1996, Penilaian Prestasi Kerja, Jakarta : Penerbit LPPM dan PustakaBinawan Presindo.Rolf P. Lynton dan Udai Pareek, 1998. “Pelatihan dan Pengembangan Tenaga Kerja”. Pustaka Binaman :Jakarta.Sanusi, Anwar. 2011. Metodologi Penelitian Bisnis. Edisi Ketiga. Jakarta. Salemba Empat.Saydam, Gouzali.2005. “Manajemen Sumber Daya Manusia:Suatu Pendekatan Mikro”. Jakarta: DjambaranSiagian, Sondang P, Prof. Dr. MPA. 2010. Manajemen Sumber Daya Manusia. Edisi Kedelapan. Jakarta. PT Bumi AksaraSinambela, Lijan Poltak. 2012. Kinerja Pegawai. Edisi Pertama. Yogyakarta. Graha Ilmu. Jurnal Administrasi Bisnis (JAB)|Vol. 12 No. 1 Juli 2014| administrasibisnis.studentjournal.ub.ac.id 10Sudjana, D. (2007). “Manajemen dan Sistem Pelatihan”. Bandung: Falah Production.Sugiyono. 2006. Metode Penelitian Kuantitatif Kualitatif dan R & D. Edisi Ketujuh. Bandung. CV AlfabetaSuharto, Edi. “Membangun Masyarakat Memberdayakan Rakyat”, Bandung:Refika Aditama, 2005.Sumarsono, Sonny. 2003. “Ekonomi Manajemen Sumber Daya Manusia danKetenagakerjaan”. Yogyakarta : Graha Ilmu.Taylor. Frederick Winslow, "The Principles of Scientific Management", New York: Cosimo, 2006Undang-Undang Nomor 18 Tahun 2002 tentang “Sistem Nasional Penelitian, Pengembangan, dan Penerapan Ilmu Pengetahuan dan Teknologi”Widiyanto, Joko. 2010. SPSS for Windows Untuk Analisis Data Statistik dan Penelitian. Surakarta: BP-FKIP UMS.Wirawan. 2009. Evaluasi Kinerja Sumber Daya Manusia. Edisi Pertama. Jakarta. Salemba EmpatReferensi Internethttp://e-course.usu.ac.id/content/manajemen/manajemen0/textbook.pdfhttp://www.satujam.com/sumber-daya-manusia/google-sofyaneffendi.blogspot.com/…/pelatihan-dan-pengembangan-sumberdayamanusia. Diakses 21 Nopember 2013nailasuhada-m.blogspot.com/…/pelatihan-dan-pengembangan sumberdayamanusia, diakses 20 Nopember 2013http://www.slideshare.net/jatmikomyko/pelatihan-danpengembangansdm,diakses 20 Nopember 2013google-sofyaneffendi.blogspot.com/…/pelatihan-dan-pengembangan-sumberdayamanusia. Diakses 21 Nopember 2013(http://arc.ugm.ac.id/files/(0713-H-2004).pdf tgl 22 Juni 2008http://www.scribd.com/doc/22775139/revitalisasi

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