2009 Naples Forum on Service. Introduction

2010 ◽  
pp. 37-40
Author(s):  
Evert Gummesson ◽  
Cristina Mele ◽  
Francesco Polese
Keyword(s):  
Service Introduction

scholarly journals A Legal History of the New Zealand Jury Service - Introduction, Evolution, and Equality?

1999 ◽  
Vol 29 (2) ◽  
pp. 283
Author(s):  
Michèle Powles
Keyword(s):  
Nineteenth Century ◽  
New Zealand ◽  
Legal System ◽  
Legal History ◽  
Race And Gender ◽  
Jury Service ◽  
History Of ◽  
Jury System ◽  
And Gender ◽  
Service Introduction

This article traces the development of the New Zealand jury system. Most noteworthy in thisdevelopment has been the lack of controversy the system has created. At the end of the nineteenth century, however, the pursuit of equality in the legal system generally led to debate and reform of juries in relation to representation, race and gender.

VoIP vs GSM Technology

2012 ◽  
pp. 280-298 ◽  
Author(s):  
Ikponmwosa Oghogho ◽  
Dickinson C. Odikayor ◽  
Abayomi-Alli Adebayo ◽  
Samuel T. Wara
Keyword(s):  
Communication Systems ◽  
Service Providers ◽  
Disruptive Technology ◽  
Counter Measures ◽  
Security Issues ◽  
Evolution Of Communication ◽  
Service Introduction ◽  
Technical Standardization ◽  
Intrusion Detection And Prevention

This chapter presents VoIP as a disruptive technology to GSM technology as well as the issues, controversies, and problems surrounding its deployment. It gives a general introduction of the evolution of communication systems from the POTS, to GSM, and now VoIP. Several issues that surround the deployment of VoIP such as provision of PSTN equivalent services by VoIP service providers, regulation of the service, introduction of latency and other counter measures by some operators, threat posed to PSTN providers due to emergence of VoIP, the need for technical standardization of VoIP, security issues, different cost structure, and quality of service provided were also discussed in details. Solutions and recommendations were suggested to overcome the challenges outlined. VoIP is presented as the way of the future for communication. When this finally happens depends on how fast the challenges outlined in this chapter are addressed. Future and emerging research trends in the deployment of VoIP such as locating users in a secure and reliable way, monitoring VoIP networks, as well as intrusion detection and prevention on SIP were also considered, after which, conclusion was made. This chapter is both informative and interesting.

scholarly journals 61 Impact of Dedicated Geriatrician Involvement on National Emergency Laparotomy Audit Standards and Outcomes

2019 ◽  
Vol 48 (Supplement_3) ◽  
pp. iii1-iii16
Author(s):  
Roisin Coary ◽  
Kath Jenkins ◽  
Emma Mitchell ◽  
Anne Pullyblank ◽  
David Shipway
Keyword(s):  
Older Patients ◽  
Ad Hoc ◽  
Gastrointestinal Surgery ◽  
Emergency Laparotomy ◽  
Published Data ◽  
Mortality And Morbidity ◽  
The United Kingdom ◽  
Service Introduction ◽  
National Emergency ◽  
The Impact

Abstract Background Older patients undergoing emergency laparotomy (EmLap) have high levels of mortality and morbidity. The National Emergency Laparotomy Audit (NELA) in the United Kingdom records processes and outcome measures for patients undergoing EmLap. Recent data shows that geriatrician review is associated with reduced post-surgical mortality (Oliver C.M. et al., British Journal of Anaesthesia 2018). Geriatrician review of all patients aged ≥70 years is a NELA standard. However, the most recent national report shows only 23% compliance, falling short of the target of 80% and consistently the poorest performing standard. Methods In August 2018, we established a dedicated gastrointestinal surgery liaison service to replace ad hoc geriatrician reviews. We evaluated the impact on NELA standard compliance and patient outcomes. Data were extracted from the local NELA database on all patients aged ≥70 years, for the first six months of the service (September to February). These were compared to the same time period in the preceding year prior to service launch. Results Following service introduction, increased numbers of patients aged ≥70 years underwent EmLap: 50 (2018-9) vs 31 (2017-8). Geriatrician review occurred in 86% (n=43) in 2018-9, compared to 16% (n=5) in 2017-8. Inpatient mortality fell from 23% (n=7) in 2017-8 to 14% (n=7) in 2018-9. Discharge to own home rose to 76% (n=38) in 2018-9 from 68% (n=21) in 2017-8. One patient in each cohort was newly discharged to a nursing home. Mean length of stay was 17.9 days in 2018-9 (range 3-75), versus 17.6 in 2017-8 (range 3-94). Conclusion Introduction of a dedicated geriatric surgical liaison service is associated with increased compliance with NELA standards. Despite more emergency laparotomies being performed on older patients, this was associated with improved mortality and rates of home discharge, consistent with published data. Targeted investment in surgical liaison services may therefore be warranted.

Solution to a Bistable Vibration Problem Using a Plain, Uncentralized Squeeze Film Damper Bearing

1982 ◽  
Author(s):  
J. A. Palladino ◽  
T. W. Gray
Keyword(s):  
Exhaust System ◽  
Turbine Rotor ◽  
Field Investigation ◽  
Squeeze Film ◽  
Squeeze Film Damper ◽  
Engine Vibration ◽  
Cabin Noise ◽  
Rotor Support ◽  
System Vibration ◽  
Service Introduction

During service introduction of an uprated turbojet engine, which has a three-bearing rotor support system with an overhung turbine, several problems related to system vibration were encountered — cabin noise and high engine vibration levels. These problems led to a factory and field investigation which showed that the source of the problem was a nonlinear interaction between rotor and casing modes coupled through bearing clearance. This interaction led to a bistable vibration of the system. This paper documents the results of this investigation and demonstrates that the use of a plain, uncentralized, squeeze film damper to support the turbine rotor solves all vibration problems by reducing the turbine critical speed and separating it from the casing mode. Also included are effects of exhaust system weight on engine vibration and cabin noise levels.

Customer-centered innovation: improving the odds for success

2017 ◽  
Vol 45 (2) ◽  
pp. 3-11
Author(s):  
Brian Leavy
Keyword(s):  
Design Methodology ◽  
New Product ◽  
Marketing Concept ◽  
Customer Choice ◽  
Content Type ◽  
Corporate Leaders ◽  
Track Record ◽  
Service Introduction ◽  
First Time ◽  
Practical Implications

Purpose This masterclass examines how customer-centric marketing, using new perspectives developed by Clayton Christensen and others, can guide new product and service innovation. Christensen’s Jobs Theory revolves around the observation that “customers don’t buy products or services,” but rather “pull them into their lives to make progress” in some way that is particularly valuable to them.” Design/methodology/approach Two recent books are discussed in detail– Competing Against Luck: The Story of Innovation and Customer Choice (2016), by Christensen and co-authors Taddy Hall, Karen Dillon and David Duncan and Sense & Respond: How Successful Organizations Listen to Customers and Create New Products Continuously (2017) by design and innovation experts, Jeff Gothelf and Josh Seiden Findings In coming to view innovation through the lens of Jobs Theory, what you see is not so much the customer at the center of the innovation universe, but “the customer’s Job to Be Done,”which “may seem like a small distinction, but, in reality, “it changes everything.” Practical Implications Identifying a well-defined Job to Be Done offers a kind of innovation blueprint which is different’ from the traditional marketing concept of “needs” because of the ‘much higher degree of specificity required to identify precisely what it is you are trying to solve for in particular use-case contexts. Originality/value When applied astutely, the concept of “Job to Be Done”can improve a company’s track record at new product or service introduction. For the first time it gives managers and other corporate leaders a guidebook for making innovation initiatives more likely to be successful.

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