Il sistema di misurazione del Museo Nazionale della Scienza e della Tecnologia "Leonardo da Vinci" di Milano

This paper aims at analysing the case of the National Museum of Science and Technology "Leonardo da Vinci", in Milan, focusing particularly its performance measurement system. The performance measurement system is neither fully coherent with the strategic aims of the organisation nor complete, although it has some positive characteristics. The deficiencies of the internal measurement system are well-known to the management of the museum. Some possible improvements of the performance measurement system are suggested. Under this respect, it is pointed out the need for a higher consistency between the mission of the organization and its performance measurement system. That is necessary both for supporting the internal decision systems, and for improving the transparency and the degree of accountability of the museum.