scholarly journals Hospitality ERP Education in the Age of Rapidly Evolving Information Systems

2021 ◽  
pp. 89-98
Author(s):  
Uday Kumar Adusumilli ◽  
Rajneesh Pandeya ◽  
Arvind Sebastian ◽  
Nanda Ashwin
Keyword(s):  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Hotel Management ◽  
Business Systems ◽  
Industrial Training ◽  
Job Opportunities ◽  
Time Period ◽  
Hospitality Sector ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

Hospitality and tourism are rapidly growing industries and are a major source of employment globally as well as in India. Tourism and hospitality industry in India will benefit more if we encourage the creation of significant numbers of jobs both directly in the hospitality sector where tourists spend their money and in related industries. Hospitality is constantly changing and progressing, creating various job opportunities. Many of them, however, are low-skilled and poorly paid. For the studies conducted as part of this research, hotel and chain hotel data was collected from a representative sample. The constructs used were limited by the metrics and instruments implemented by the company under study. Several hotel establishments were sampled for two similar studies in 2003 and 2017. An objective of the study was to determine how Enterprise Resource Planning (ERP) and e-business systems have evolved over this time period. The shortage of skilled staff can be effectively addressed by increasing the number of hotel management colleges that offer industrial training along with technology training pertaining to hospitality operations, where students can see examples of high-paying, in-demand hotel careers in action and make decisions about their future careers. A skilled, motivated hotel staff will help the industry to progress. Students need to be acquainted with technology aspects, and they need to be able to utilize digital tools, systems, and technologies in order to ensure positive perceptions towards hospitality.

scholarly journals Business Model Innovation for Sustainability. Highlights from the Tourism and Hospitality Industry

2019 ◽  
Vol 11 (1) ◽  
pp. 212 ◽  
Author(s):  
Angelo Presenza ◽  
Antonio Messeni Petruzzelli ◽  
Angelo Natalicchio
Keyword(s):  
Business Model ◽  
Business Model Innovation ◽  
Tourism Industry ◽  
Special Issue ◽  
Multiple Perspectives ◽  
Hospitality Sector ◽  
Tourism And Hospitality Industry ◽  
Hospitality And Tourism Industry ◽  
Tourism And Hospitality ◽  
The Relationship

In this paper, we introduce the themes addressed and the approaches used in this Special Issue to investigate the relationship between business model innovation and sustainability in the hospitality and tourism industry. After presenting the topics under investigation, we briefly discuss how the articles in the collection allow to unveil firms’ approaches used to innovate their business model focusing upon sustainable practices and goals. Therefore, by offering multiple perspectives of analysis, this Issue increases our comprehension and understanding of which sustainable strategies companies may adopt to compete in the tourism and hospitality sector.

Organizational and Economic Aspects of the Development of the International Tourism and Hospitality Industry

2020 ◽  
Vol 11 (4) ◽  
pp. 913
Author(s):  
Sayyora Rikhsibaevna SAFAEVA ◽  
Maxbuba Toychievna ALIEVA ◽  
Laylo Toktasinovna ABDUKHALILOVA ◽  
Nargiza Elshodovna ALIMKHODJAEVA ◽  
Elena Evgenievna KONOVALOVA
Keyword(s):  
Hospitality Industry ◽  
Educational Programs ◽  
Theory And Practice ◽  
International Tourism ◽  
Tourist Destinations ◽  
Hospitality Sector ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Intensive Development ◽  
New System

The article is devoted to the consideration of aspects related to the development of the tourism and hospitality industry in Uzbekistan and Russia. It has been established that the intensive development of various forms of tourism and hospitality will allow these countries to be more attractive for foreign tourists. It has been found that when developing the tourism and hospitality market Uzbekistan and Russia are advised to review prospects of its development at the international level. Promising areas of the development in the tourism and hospitality industry will be a new system of enterprise classification regulating the rating of enterprises and encouraging tourism by simplifying visa regulations, applying discounts to attract regular and potential tourists, introducing educational programs in the tourism and hospitality sector combining theory and practice, and spurring the development of all regions as potential tourist destinations.

High performance work systems in the tourism and hospitality industry: a critical review

2020 ◽  
Vol 32 (7) ◽  
pp. 2365-2395 ◽  
Author(s):  
Panagiotis V. Kloutsiniotis ◽  
Dimitrios M. Mihail
Keyword(s):  
High Performance ◽  
Hospitality Industry ◽  
Black Box ◽  
Actual Process ◽  
Work Systems ◽  
Content Type ◽  
High Performance Work Systems ◽  
Hospitality Sector ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

Purpose This study aims to provide an up-to-date theoretically based qualitative review regarding the “high-performance work systems” (HPWS) approach in the area of the tourism and hospitality management. The aim is to classify the so-far studies between those that examine the general “black-box” issue and those that investigate the actual process of the “black-box.” Finally, this study identifies the “gaps” in the literature and provides avenues for further research. Design/methodology/approach This review is based on a systematic critical analysis of the HPWS research that has been conducted explicitly on the tourism and hospitality industry during the years 2004-2019 (N = 28), published in core HRM and management journals. Findings This study identifies a significant gap in the progress of the HPWS research in the tourism and hospitality sector, contrary to the so-far research in the generic human resource management (HRM) literature. Hence, recommendations and suggestions are provided for advancing the HPWS research in the particular sector, including the need for more advanced conceptual and statistical models by focusing specifically on the process of the “black-box.” Practical implications The present review contributes considerably to the HPWS research in the tourism and hospitality sector and recommends avenues for further research in enhancing the overall HPWS literature. Originality/value This is the first study that reviews the HPWS literature in the tourism and hospitality sector, in an effort to reconcile the differences between the present sector and the generic HRM literature.

scholarly journals Entrepreneurial decisions in tourism and hospitality during crisis

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Nikolaos Pappas ◽  
Alyssa Eve Brown
Keyword(s):  
Decision Making ◽  
Service Sector ◽  
Qualitative Comparative Analysis ◽  
Full Potential ◽  
Operational Mode ◽  
Content Type ◽  
Hospitality Sector ◽  
Entrepreneurial Decision ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

PurposeThe article examines the entrepreneurial decision-making in the Greek tourism and hospitality sector during a period of an economic crisis.Design/methodology/approachThe nationwide study includes the responses of 503 entrepreneurs engaged in the Greek travel, tourism and hospitality industry. The research employs fuzzy-set Qualitative Comparative Analysis (fsQCA), and examines trust, enterprising negotiation power, tourism decision-making considerations and crisis effects. It also includes the categorical data of operational mode and company type.FindingsThe analysis has generated three different pathways for entrepreneurial decision-making during crisis in the Greek tourism and hospitality sector. These pathways are (1) crisis conditions, (2) enterprising operations and focus and (3) enterprising capabilities.Research limitations/implicationsDue to the limited employment of fsQCA in the tourism sector, its full potential is still to be explored.Practical implicationsThe study provides three different pathways that Greek tourism entrepreneurs select for their decision-making according to the characteristics of their firms and their market orientation.Originality/valueTheoretically, the study contributes by enhancing understanding of entrepreneurial decision-making during periods of crisis. In the methodological domain, the research employs fsQCA, which has only recently started to be used in tourism and hospitality, and generally the service sector.

scholarly journals An investigation into English language use in the Vietnamese hospitality industry: The language of money exchange

2020 ◽  
Vol 8 (2) ◽  
pp. 14-22
Author(s):  
Vu Thi Hong Van
Keyword(s):  
Classroom Environment ◽  
Hospitality Industry ◽  
English Language ◽  
Real Life ◽  
Hotel Management ◽  
Currency Exchange ◽  
Language Communication ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
High Level

Within the tourism and hospitality industry in Vietnam, English is now a dominant means of communication between staff and guests who come from different countries. The ability to communicate effectively in English is therefore an important attribute for those employed within the industry. Courses in English for Specific Purposes (ESP), such as English for Tourism and Hotel (English for Tourism Management/English for Hotel Management), are now part of English language programmes in Vietnamese educational institutions. These courses emphasise the importance of developing high-level English language communication skills for students. However, the teaching of these courses has mainly been conducted in the classroom environment, using textbooks which are written and published outside Vietnam. Given that recent research has focused on the need to teach language as it is used in authentic contexts, it is important for the teaching of ESP to understand how English is used in a real-life setting in the Vietnamese tourism and hospitality sector. This paper reports on the findings from a study which obtained and analysed hundreds of examples of authentic English language used by guests and staff in four different hotels in Vietnam. For illustrative purposes, the paper focuses on the language of interactions related to currency exchange, and examines the implications of the study findings for the teaching of ESP in Vietnam.

scholarly journals The Effect of Undergraduates’ Perception on Career Selection in Tourism and Hospitality Industry

2021 ◽  
Vol 11 (2) ◽  
pp. 43-47
Author(s):  
Bandara.WMAH ◽  
Gangananda.AMNM
Keyword(s):  
Hospitality Industry ◽  
State Universities ◽  
Primary Data ◽  
Job Turnover ◽  
Personal Factors ◽  
Career Selection ◽  
Skilled Personnel ◽  
Hospitality Sector ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

The tourism and hospitality industry is struggling with the issue of attracting and retaining quality educated employees. It has led to a shortage of skilled personnel to staff the growing tourism and hospitality businesses, after the COVID 19 Pandemic. The job turnover rate in the tourism and hospitality sector rose due to the contemporary situation in the world. Especially, the promogulated lockdown and travel ban adversely affected the job security of the employees in the tourism and hospitality sector. Thus, the objective of this study is to identify the effect of undergraduates’ perception on career selection in tourism and hospitality industry. A total of 120 undergraduates representing three state universities were selected using stratified sampling method for this study. Primary data was collected via structured questionnaire. Quantitative data analysis methods along with the descriptive, correlation and multiple regressions were utilized to analyze the data using SPSS. Results confirmed that personal factors, educational factors and industrial factors impact on the willingness of career selection in tourism and hospitality industry. Moreover, personal factors are most influential to the career selection of undergraduates. Thus, Universities must enhance the opportunities for practical exposures, attitude development, sign memorandum of understanding, updating curriculum to shape the undergraduate perceptions.

Hospitality management education and quality tourism

1998 ◽  
Vol 4 (2) ◽  
pp. 331-339
Author(s):  
Renata Fox
Keyword(s):  
Professional Education ◽  
Management Education ◽  
Hospitality Management ◽  
Hotel Management ◽  
Education Development ◽  
Joint Project ◽  
Tourism Management ◽  
South Eastern Europe ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

New global developments point towards a more demanding tourist and a preference for tailor-made travel arrangements. The competition is fierce and quality improvement a general trend. The most countries in south-eastern Europe have started tourism quality enhancement projects. The key element of these processes will be an internationally compatible system of professional education. In order to develop educational norms which will meet the needs of European tourism and hospitality industry, Faculty of Hotel Management Opatija has within the frame of the joint project with Manchester Metropolitan University Hotel & Tourism Management Education Development taken the first steps towards international accreditation of its curricula.

A Tourism Planning of Zimbabwe for 1980-2018: A Critical Assessment

2020 ◽  
Vol 1 (2) ◽  
pp. 14-24
Author(s):  
Dr Shepherd Nyaruwata
Keyword(s):  
Hospitality Industry ◽  
Effective Response ◽  
Negative Image ◽  
Tourism Sector ◽  
World Tourism Organization ◽  
Hospitality Sector ◽  
The Government ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Tourism Organization

Purpose: The purpose of the study was to assess how far the government of Zimbabwe’s tourism policies and strategies have affected the development of the tourism and hospitality sector. Methods: The study was based on a review of the literature on tourism development in Zimbabwe. A range of peer-reviewed papers, reports from the United Nations World Tourism Organization (UNWTO). reports from the Zimbabwe Tourism Authority (ZTA), and those of the Ministry of Environment, Tourism, and Hospitality Industry were consulted. The information offered a clear picture of how far the government had contributed to influencing the development of the tourism and hospitality industry during the period. Results: The results of the study showed that for the period up to 2000 the government played only a facilitating role in the development of the sector. The results further showed that the government took a more proactive role in planning the development of the industry only when the persistent negative image of the country threatened the collapse of the sector. Implications: It is recommended that the country effectively implements the National Tourism Master Plan and the National Tourism Sector Strategy which were launched in 2016 and 2018 respectively. A constant review of the National Tourism Sector Strategy will ensure an effective response to the global and national macro-economic, social and political changes that will occur during the plan period.

scholarly journals Scenario-Based Analysis of IT Enterprises Servitization as a Part of Digital Transformation of Modern Economy

2020 ◽  
Vol 10 (3) ◽  
pp. 1076 ◽  
Author(s):  
Natalia Kryvinska ◽  
Lukas Bickel
Keyword(s):  
Enterprise Resource Planning ◽  
Service Providers ◽  
Continuous Process ◽  
Resource Planning ◽  
Business Success ◽  
It Industry ◽  
Time Period ◽  
Major Player ◽  
Short Time ◽  
It Enterprises

The transition towards Servitization in the IT Business is extremely challenging because IT Enterprises must transform partly or entirely from hardware manufacturers into service providers. Moreover, Servitization does not occur all at once; it is a long and continuous process. Thus, in order to succeed, a company must determine which phase of this process it is in within a short time period, due to the dynamic competition in the modern IT Business. An examination of such a transition is crucial for accurate enterprise resource planning and for business success in general. Accordingly, to gain a better understanding of this process/transition in the IT industry, five major players were analyzed. We provide a foundation of the definitions and concepts regarding Servitization. Based on this foundation, every major player is analyzed by business segment. Then, those business segments are broken down into the offerings delivered to the customers. Depending on the offering, an analysis of the revenue is performed. In addition, we discuss the challenges and their effects on every company, and then we examine the similarities and differences in the process. We conclude with a brief statement of our primary achievements, and possible future investigation directions/topics are suggested.

scholarly journals Strategi Bisnis Primebiz Hotel Surabaya Menghadapi Pandemi Covid-19

2021 ◽  
pp. 192
Author(s):  
Michelle Vebby Tanzil Salim ◽  
I Dewa Gde Satrya ◽  
Mohamad Yusak Anshori
Keyword(s):  
Social Media ◽  
Business Strategy ◽  
Research Method ◽  
Negative Impact ◽  
Hotel Management ◽  
Structured Interviews ◽  
Hospitality Sector ◽  
Use Of Social Media ◽  
Tourism And Hospitality ◽  
The Right

The Covid-19 pandemic has a negative impact on the tourism and hospitality sector, one of which is PrimeBiz Hotel Surabaya (PHS). The lack of income for the hotel forces hotel management to think creatively and make the right decisions to maintain hotel operations. This study aims to describe the strategies that PHS has implemented during the Covid-19 pandemic. The research method was carried out qualitatively, the data were obtained through structured interviews with key informants from management, marketing experts, hospitality experts and PHS consumers. The conclusion of this study are; first, the Covid-19 pandemic makes PHS management have to weigh income and expenditure to be balanced. Second, the marketing strategy implemented by PHS is to maximize the use of social media for all employees. Third, the strategy carried out by PHS is to continue to implement a multitasking system, employees must be able to innovate and make adjustments to conditions that occur in the future. Keywords: business strategy, hotel, Covid-19

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