scholarly journals THE EFFECT OF MANAGEMENT OF SERVICE STRATEGIES ON QUALITY OF PUBLIC SATISFACTION SURVEY ON NUCLEAR EMERGENCY RESPONSE AT RSG-GAS SERPONG, TRIGA2000 BANDUNG AND KARTINI YOGYAKARTA RESEARCH REACTOR

2019 ◽  
Vol 9 (6) ◽  
pp. 67-75
Author(s):  
Siswo Hadi Sumantri ◽  
Dewi Apriliani ◽  
IDK Kerta Widana
Keyword(s):  
Emergency Response ◽  
Research Reactor ◽  
Satisfaction Survey ◽  
Service Strategies ◽  
Nuclear Emergency

scholarly journals THE STUDY OF ATMOSPHERIC DISPERSION MODEL ON ACCIDENT SCENARIO OF RESEARCH REACTOR G. A. SIWABESSY USING HOTSPOT CODES AS A NUCLEAR EMERGENCY DECISION SUPPORT SYSTEM

2019 ◽  
Vol 21 (1) ◽  
pp. 1
Author(s):  
Arif Yuniarto ◽  
Moh. Cecep Cepi Hikmat
Keyword(s):  
Decision Support ◽  
Decision Support System ◽  
Support System ◽  
Research Reactor ◽  
Dispersion Model ◽  
Atmospheric Dispersion ◽  
Google Earth ◽  
Radioactive Materials ◽  
Atmospheric Dispersion Model ◽  
Nuclear Emergency

G.A. Siwabessy Multipurpose Reactor (RSG-GAS) is a research reactor with thermal power of 30 MW located in the Serpong Nuclear Area (KNS), South Tangerang, Banten, Indonesia. Nuclear emergency preparedness of RSG-GAS needs to be improved by developing a decision support system for emergency response. This system covers three important aspects: accident source terms estimation, radioactive materials dispersion model into the atmosphere and radiological impact visualization. In this paper, radioactive materials dispersion during design basis accident (DBA) is modeled using HotSpot, by utilizing site-specific meteorological data. Based on the modelling, maximum effective dose and thyroid equivalent dose of 1.030 mSv and 26 mSv for the first 7 days of exposure are reached at distance of 1 km from the release point. These values are below IAEA generic criteria related to risk reduction of stochastic effects. The results of radioactive dispersion modeling and radiation dose calculations are integrated with Google Earth Pro to visualize radiological impact caused by a nuclear accident. Digital maps of demographic and land use data are overlayed on Google Earth Pro for more accurate impact estimation to take optimal emergency responses.Keywords: G.A. Siwabessy research reactor, Nuclear emergency, Atmospheric dispersion model, Decision support system, HotSpot codes

scholarly journals Satisfação do usuário com o atendimento: a visão da enfermagem

2018 ◽  
Vol 12 (5) ◽  
pp. 1338
Author(s):  
Juciane Aparecida Furlan Inchauspe ◽  
Gisela Maria Schebella Souto de Moura
Keyword(s):  
Public Hospital ◽  
Descriptive Study ◽  
Structured Interview ◽  
Research Quality ◽  
Satisfaction Survey ◽  
Services Research ◽  
Nursing Leaders ◽  
Nursing Team ◽  
Team Nursing

RESUMO Objetivo: descrever a opinião das lideranças de Enfermagem acerca da contribuição da pesquisa de satisfação do usuário em relação ao atendimento. Método: estudo qualitativo, exploratório, descritivo, com 28 lideranças das unidades de internação de um hospital público. As informações foram coletadas por meio de entrevista semiestruturada e analisadas segundo a Análise de Conteúdo, na modalidade Análise Temática. Resultados: as análises apontaram as categorias “visão do trabalho da equipe de Enfermagem”, “prestação de um cuidado humanizado” e a “percepção do usuário acerca do serviço ofertado”. Evidencia-se que o resultado da pesquisa de satisfação fornece subsídios importantes para serem trabalhados com a equipe e em conjunto com a instituição. Conclusão: conclui-se que a pesquisa de satisfação traz grandes contribuições tanto para o usuário que responde, quanto para a equipe que utiliza os resultados para melhorar a qualidade da assistência em saúde. Descritores: Satisfação do Paciente; Equipe de Enfermagem; Cuidados de Enfermagem; Avaliação em Saúde; Pesquisa sobre Serviços de Saúde; Qualidade da Assistência à Saúde.ABSTRACT Objective: to describe the opinion of the Nursing leaders about the contribution of the satisfaction survey of the user in relation to care. Method: qualitative, exploratory, descriptive study, with 28 leaders from the hospitalization units of a public hospital. The information was collected through a semi-structured interview and analyzed according to the Content Analysis, in the Thematic Analysis modality. Results: the analyzes indicated the categories "work vision of the Nursing team", "provision of a humanized care" and "perception of the user about the offered service". It is evidenced that the result of the satisfaction survey provides important subsidies to be worked with the team and with the institution. Conclusion: it is concluded that satisfaction research brings great contributions both to the responding user and to the team that uses the results to improve the quality of health care. Descriptors: Patient Satisfaction; Nursing, Team; Nursing Care; Evaluación en Salud; Health Services Research; Quality of Health Care.RESUMEN Objetivo: describir la opinión de los liderazgos de Enfermería acerca de la contribución de la investigación de satisfacción del usuario en relación a la atención. Método: estudio cualitativo, exploratorio, descriptivo, con 28 líderes de las unidades de internación de un hospital público. Las informaciones fueron recolectadas por medio de entrevistas semiestructuradas y analizadas según el Análisis de Contenido, en la modalidad Análisis Temático. Resultados: los análisis apuntaron las categorías: “visión del trabajo del equipo de Enfermería”,“prestación de un cuidado humanizado” y a ”percepción del usuario acerca del servicio ofertado”.  Se evidencia, que el resultado de la investigación de satisfacción proporciona subsidios importantes para ser trabajados con el equipo y en conjunto con la institución. Conclusión: se concluye que la investigación de satisfacción trae grandes contribuciones tanto para el usuario que responde, cuanto para el equipo que utiliza los resultados para mejorar la calidad de la asistencia en salud. Descriptores: Satisfacción del Paciente; Grupo de Enfermeira; Atención de Enfermería; Health Evaluation; Investigación sobre Servicios de Salud; Calidad de la Atención de Salud.

Multisensory perception and positive emotion: Exploratory study on mixed item set for apparel e-customization

2020 ◽  
Vol 90 (17-18) ◽  
pp. 2046-2057
Author(s):  
Pei Li ◽  
Chunmao Wu ◽  
Charles Spence
Keyword(s):  
Exploratory Study ◽  
Positive Emotion ◽  
Haptic Perception ◽  
Rapid Development ◽  
Reliability And Validity ◽  
Multisensory Perception ◽  
Consumer Experience ◽  
Service Strategies ◽  
Item Scale

With the rapid development of digital technology, many consumers increasingly prefer to buy their clothes online. In order to improve the quality of online services and enrich the consumer experience of apparel e-customization, this paper develops item scales that measure positive emotion, visual perception, and haptic perception. It also evaluates the relationships between the item scales, attitude, and intention. It is an exploratory study on consumers’ multisensory perception and positive emotion mixed item scale (MPPEMIS), collected by experts. Supported by factor analysis and correlation analysis, both laboratory and online studies were conducted to test the reliability and validity between item scales, attitude, and intention. Visual factors (e.g., transparency, brightness, dimness), haptic factors (e.g., comfort, coarseness, softness), and positive emotion (e.g., excitement, attractive, pleasantness) are proved in the MPPEMIS, which positively correlates with the factors of attitude and intention in apparel e-customization. As such, the MPPEMIS may help to assist brand managers, marketers, and retailers by recommending easily understood information and providing item scales for apparel e-customization that can also be adopted in online service strategies and system modularization.

scholarly journals Process Evaluation of the Community Pharmacist-Led Allergic Rhinitis Management (C-PhARM) Service in Singapore

Pharmacy ◽  
2019 ◽  
Vol 7 (2) ◽  
pp. 56 ◽  
Author(s):  
Joanne Shi Ying Yap ◽  
Colin Wei Qiang Tang ◽  
Helena Mei Ling Hor ◽  
Joy Boon Ka Chong ◽  
Kai Zhen Yap
Keyword(s):  
Allergic Rhinitis ◽  
Community Pharmacist ◽  
Self Management ◽  
Satisfaction Survey ◽  
Patient Assessment ◽  
Intranasal Corticosteroids ◽  
Protected Time ◽  
Service Barriers

A community pharmacist-led allergic rhinitis management (C-PhARM) service involving structured patient assessment, individualised recommendations and follow-up was developed in Watson’s Personal Care Stores Pte Ltd (Singapore) to ensure optimal allergic rhinitis (AR) self-management and appropriate use of intranasal corticosteroids (INC) in Singapore. This retrospective study aimed to evaluate the C-PhARM service processes and identify areas for improving the quality of service. Relevant data was extracted from archived clinical forms, customer satisfaction surveys and pharmacist quality improvement surveys to evaluate the “reach”, “recruitment”, “context” and “fidelity” of service implementation, as well as the “intervention delivered” and “received”. Over the nine months since the launch of the C-PhARM service in April 2016, 45 customers were enrolled, and 32 (71.1%) customers had received at least one follow-up. Recommendations provided at baseline included oral antihistamines (32, 71.1%), INC sprays (28, 62.2%) and counselling on non-pharmacological strategies (27, 60.0%). Among the 29 customers who exited the service, 20 (69%) responded to a satisfaction survey. Although customers deemed pharmacists to be professional and knowledgeable in providing clear and detailed information about AR, pharmacists reported a lack of protected time and interest from customers as service barriers. Sufficient protected time is required for pharmacists to effectively provide clinical service in a community pharmacy.

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