scholarly journals Optimizing Patient Experience by Improving Patient-Clinician Communication Through Hospital Electronic Systems

2021 ◽  
Author(s):  
Nilmini Wickramasinghe ◽  
Jonathan L Schaffer
Keyword(s):  
Patient Experience ◽  
Positive Patient ◽  
Electronic Systems ◽  
Exploratory Research ◽  
Critical Aspect ◽  
Clinician Communication

Providing high value care is essential in today’s healthcare context. A critical aspect of this is ensuring patients have a positive patient experience. The use of electronic systems can serve as enablers in this regard as this exploratory research highlights.

Verbal compliance-gaining strategies used by male physicians and patient healthcare experience

2017 ◽  
Vol 13 (2) ◽  
pp. 185-202 ◽  
Author(s):  
Annabel Levesque ◽  
Han Z. Li
Keyword(s):  
Health Status ◽  
Patient Experience ◽  
Lifestyle Changes ◽  
Positive Patient ◽  
Negative Experience ◽  
Healthcare Experience ◽  
Healthcare Experiences ◽  
Compliance Gaining ◽  
Family Practice Clinic ◽  
Motivation Strategies

This study explores male physicians’ use of verbal compliance gaining strategies to encourage patients to adhere to medication regimens, lifestyle changes, or future appointments, and assesses which strategies are associated with patients’ reported healthcare experiences. Five physicians from a family practice clinic in northern British Columbia, Canada, were audio-recorded while interacting with 31 patients during actual consultations. Compliance-gaining utterances were coded into five categories of strategies, while patient experience with care was assessed using a questionnaire. A number of intriguing findings emerged: direct orders were related to a more negative experience with interpersonal aspects of care, but were fairly frequently used, especially with female patients. Persuasion was the only strategy that promoted a positive patient experience, but was rarely used. However, the effect of persuasion on patient experience was no longer significant when adjusting for patients’ health status. Physicians relied mostly on motivation strategies to encourage adherence, but these strategies were not related to patients’ assessment of their healthcare experiences. These results suggest that the most frequently used verbal compliance gaining strategies by physicians are not always appreciated by patients. To be more effective, it is necessary to inform physicians about which compliance-gaining strategies promote a positive patient healthcare experience.

Ambulatory approach to cancer care. Part 3: starting and maintaining the service and its challenges and benefits

2019 ◽  
Vol 28 (17) ◽  
pp. S4-S8
Author(s):  
Diana Comerford ◽  
Raakhee Shah
Keyword(s):  
Ambulatory Care ◽  
Patient Experience ◽  
Teaching Hospital ◽  
Multidisciplinary Team ◽  
Cancer Care ◽  
Positive Patient ◽  
Ambulatory Service ◽  
Final Article

This is the final article in a three-part series. Previous articles discussed the patient experience and the enhanced roles of nurses and the multidisciplinary team (MDT) and their role in safety within ambulatory care (AC) at a major London teaching hospital. There is understandably apprehension when starting a new service and embarking on a new healthcare concept. The challenges of starting and maintaining an AC service are multifaceted. Common questions posed to this London teaching hospital concern the challenges of opening and maintaining a new service and the savings it will produce. There are many indirect savings and benefits to an ambulatory service, although the value of a positive patient experience cannot be measured in monetary terms.

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