scholarly journals Vietnamese Complaint Detection on E-Commerce Websites

2021 ◽  
Author(s):  
Nhung Thi-Hong Nguyen ◽  
Phuong Phan-Dieu Ha ◽  
Luan Thanh Nguyen ◽  
Kiet Van Nguyen ◽  
Ngan Luu-Thuy Nguyen
Keyword(s):  
Data Collection ◽  
Product Reviews ◽  
Business Organizations ◽  
Open Domain ◽  
Annotation Task ◽  
Customer Expectations ◽  
Quality Of Products ◽  
Collection Phase

Customer product reviews play a role in improving the quality of products and services for business organizations or their brands. Complaining is an attitude that expresses dissatisfaction with an event or a product not meeting customer expectations. In this paper, we build a Vietnamese Open-domain Complaint Detection dataset (UIT-ViOCD), including 5,485 human-annotated reviews on four categories about product reviews on e-commerce sites. After the data collection phase, we proceed to the annotation task and achieve the inter-annotator agreement (Am) of 87%. Then, we present an extensive methodology for the research purposes and achieve 92.16% by F1-score for identifying complaints. With the results, in future, we aim to build a system for open-domain complaint detection on E-commerce websites.

PENGARUH HARGA DAN KUALITAS PRODUK TERHADAP LOYALITAS PELANGGAN ALUMUNIUM

2019 ◽  
Vol 7 (2) ◽  
Author(s):  
Widodo Widodo ◽  
Marshelly Chandra Kumala
Keyword(s):  
Data Collection ◽  
Product Quality ◽  
Customer Loyalty ◽  
Significant Influence ◽  
Secondary Data ◽  
Primary Data ◽  
Research Results ◽  
Is Research ◽  
Quality Of Products

<em>The objective of this is research was conducted to find out how the influence of the price and quality of products against customer loyalty at PT. Alakasa Extrusindo Jakarta. This research was conducted in Alakasa Extrusindo PT by doing data collection, through the primary data and secondary data.  The research results showed that the simultaneous price variables  and product quality  has a positive and significant effect against the variable customer loyalty. partially showed that price variables has a positive and significant influence towards customer loyalty. And partially showed that product quality variables  has a positive and significant influence towards customer loyalty</em>

scholarly journals Analisis Pengaruh Brand Image, Harga, Dan Kualitas Produk Terhadap Keputusan Pembelian Mobil (Studi Kasus Mobil LCGC di Surakarta)

2017 ◽  
Vol 12 (1) ◽  
Author(s):  
Budi Istiyanto, Lailatan Nugroho
Keyword(s):  
Data Collection ◽  
Multiple Regression ◽  
Brand Image ◽  
Low Cost ◽  
Purchase Decision ◽  
Purchasing Decisions ◽  
Quality Product ◽  
Quality Of Products

AbstractThis study aimed to determine the effect of variable brand image, price, quality of product to decision of purchasing a car LCGC (Low Cost Green Car), either partial or jointly and to find among variables brand image, price, and quality of products which are larger role in influencing purchasing decisions LCGC car. Data collection techniques researchers did by observation and questionnaires directly by visiting the object of the research is to consumers who have made a purchase decision, especially type Agya LCGC car, AYLA, and Karimun Wagon R in Surakarta which would then be sampled. The data have been collected and tabulated and analyzed using multiple regression analysis.The results showed that the variables that significantly affect purchasing decisions is price and quality of products. While the variable Brand Image does not affect significantly. While the variables that affect predominantly variable price.Keyword: Brand Image, Price, Quality Product, Purchase Decision AbstrakPenelitian ini bertujuan untuk mengetahui pengaruh antara variable brand image, harga, dan kualitas produk terhadap keputusan pembelian mobil LCGC (Low Cost Green Car) baik secara partial maupun secara bersama-sama dan untuk mengetahui diantara variable brand image, harga, dan kualitas produk mana yang lebih berperan dalam mempengaruhi keputusan pembelian mobil LCGC. Teknik pengumpulan data peneliti lakukan dengan cara observasi dan penyebaran kuisioner secara langsung dengan cara mendatangi obyek penelitian yaitu kepada konsumen yang telah melakukan keputusan pembelian mobil LCGC terutama type AGYA,AYLA, dan Karimun Wagon R di wilayah Surakarta yang selanjutnya akan dijadikan sampel. Data yang telah terkumpul kemudian ditabulasi dan diolah dengan menggunakan analisis regresi berganda.Hasil penelitian menunjukkan bahwa variabel yang mempengaruhi secara signifikan keputusan pembelian adalah harga dan kualitas produk. Sedangkan variabel Brand Image tidak mempengaruhi secara signifikan. Sedangkan variabel yang berpengaruh secara dominan adalah variabel harga.Kata kunci: Brand Image, Harga, Kualitas Produk, Keputusan Pembelian

scholarly journals Android-Based Learning Media Development on Fraction Material

2019 ◽  
Vol 2 ◽  
pp. 251-254
Author(s):  
Sufah Iliya Manazila ◽  
Hikmah Supriyati
Keyword(s):  
Data Collection ◽  
Student Response ◽  
Design Development ◽  
Media Development ◽  
Validation Test ◽  
Quality Of Products ◽  
Development Methods

This research aims to find out how to Android-based learning media develop on fraction material, and find out the quality of products that have been developed. This study uses 4D development methods, namely, (Define, Design, Development, Dissemination). Data collection uses validation and student response methods which are then analyzed descriptively qualitative. The results of this study are in the form of Android-based learning media with the APK extension. Validation test shows that the android-based learning media development on fractions material, theoreticaly is 86.23% (Category: Very Good) and empirically with a percentage of 86.67% (Category: Very Good).

Survey on Review Spam of E-Commerce Sites

2014 ◽  
Vol 631-632 ◽  
pp. 1190-1193
Author(s):  
Sheng Xiu Yang ◽  
Lu Jie Fan
Keyword(s):  
Online Shopping ◽  
Important Determinant ◽  
Spam Detection ◽  
Product Reviews ◽  
Product Review ◽  
Review Spam ◽  
Quality Of Products ◽  
Fake Reviews ◽  
Potential Customers

Online shopping reviews provide valuable information for customers to compare the quality of products, and many other aspects of future purchases. People increasingly rely on information from E-commerce reviews. Product reviews is an important determinant of potential customers’ buying choices. However, spammers are joining this community to try to mislead consumers by writing fake or unfair reviews to confuse the consumers. Fake product review detection makes an attempt to detect fake reviews and remove them to restore the truthful ones for readers. To the best of our knowledge, there is still less published study on this problem. In this paper, we make a survey and an attempt to give a brief overview on review spam. The related work of fake product review detection is presented including web spam and spam email. Then some methods to detect review spam are introduced and summarized. The trend of review spam detection is concluded finally.

scholarly journals PENGARUH KUALITAS PRODUK TERHADAP KEPUASAN PELANGGAN DI RUMAH MAKAN “LESEHAN 88” MADIUN

2014 ◽  
Vol 2 (1) ◽  
Author(s):  
Dian Kristiana
Keyword(s):  
Data Collection ◽  
Customer Satisfaction ◽  
Product Quality ◽  
Positive Relationship ◽  
The Other ◽  
Regression Coefficients ◽  
Other Hand ◽  
Quality Of Products ◽  
Regression Tests

This study aims to determine the quality of the product at home eating "Lesehan 88" Madiun, to determine customer satisfaction in restaurants "Lesehan 88" Madiun, and to know is there any effect of product quality on customer satisfaction in the eating "Lesehan 88" Madiun.<br />The samples in this study using a quota sample of 100 people, based on the characteristics of customers who have made a purchase at least once. Data collection using questionnaires and documentation. In analyzing the data used statistical method to test the product moment correlation is valid whether or not the instruments used and the method of regression tests for testing the hypothesis put forward in this study.The results showed that the quality of products have an influence a positive relationship to customer satisfaction in the eating "Lesehan 88" Madiun. It is derived from the value of 0.752 while the value rhitung rtabel 0.195 (0.752 ≥ 0.195). On the other hand Sighit value of 0.000 and the value Sigprob at 00:05 (0.000 ≤ 0.05) with the Ha acceptable means quality products have a relationship with customer satisfaction in restaurants "Lesehan 88" Madiun. It also obtained the F test value, while the value Fcount Ftable 3.938 127.623 (127.623 ≥ 3.938). On the other hand Sigprob Sighit of 0.000 and 0.05 (0.05 ≤ 0.000). It means that there is rejection of H0 which indicates that there are significant between product quality to customer satisfaction in the eating "Lesehan 88" Madiun. Also obtained regression coefficients (t test) with tcount 11.297 1.660 while the value ttable (≥ 11.297 1.660). On the other hand sighit value of 0.000 and Sigprob value of 0.05 (0.05 ≤ 0.000). By this means Ha received no difference between the effect of product quality on customer satisfaction in the restaurant "Lesehan 88" Madiun. R2 of 0,566, results showed that 56.6% of customer satisfaction variables quality of the product, while the remaining 43.4% is influenced by other factors not examined.

scholarly journals Impact of selected lean management tools on work safety

2019 ◽  
Vol 2 (1) ◽  
pp. 253-264
Author(s):  
Joanna Furman
Keyword(s):  
Added Value ◽  
Process Efficiency ◽  
Lean Management ◽  
Customer Requirements ◽  
Work Safety ◽  
Management Tools ◽  
Manufacturing Costs ◽  
Customer Expectations ◽  
Quality Of Products

Abstract The ongoing processes in production enterprises must be constantly monitored and improved in order to meet the requirements of growing competition in the technical, technological and organizational aspects. Also, customer expectations regarding the quality of products are constantly increasing, while maintaining the lowest manufacturing costs. The analysis of the course of operations, exploited resources, materials, recharges, as well as the identification of risk and losses are the basis for improvement and optimization, leading to increase in process efficiency, as well as optimisation of organization and working conditions. There are many management methods and tools used to streamline processes. Currently, Lean Management (LM) is one of the most popular and effective concepts in this field. The primary goal of LM is to eliminate activities that do not bring added value in processes, while saving resources and meeting customer requirements. The Lean concept offers many useful methods and tools that, when properly selected in the organization, implemented and used, can bring the intended results. The aim of the article is to present the results of the analysis of potentially accidental events in a production enterprise based on the identification of key threats occurring in the plant. Based on Lean Management methods and tools implemented in the company, their impact on work safety was determined.

scholarly journals ON RELATIONS BETWEEN CREATIVITY AND QUALITY MANAGEMET CULTURE

2021 ◽  
Vol 14 (1) ◽  
pp. 251-270
Author(s):  
Enriko Ceko
Keyword(s):  
Developing Countries ◽  
Quality Management ◽  
Data Collection ◽  
Low Income ◽  
Iso 9001 ◽  
Iso Standards ◽  
The World ◽  
Quality Of Products ◽  
Regressive Analysis

The goal of this study is to make evident the strong connections between creativity and quality management, since creativity and quality management subjects currently are observed with an increasing interest all around the world. The methodology of the research is based on the data collection and information about creativity index and ISO 9001:2015 standards, which are applied in developed, medium income developing countries, as well as in low income developing countries. It has been used a regressive analysis followed by analysis of variance, which resulted on the main conclusion of this study that relations between creativity and ISO standards application is strong. The main recommendation is that application of ISO standards relates mostly to quality and its management, and when it comes to quality of products or services, it refers specifically to the perception of extent to which products and services fulfill customer’s expectation and this is related to culture and creativity.

scholarly journals PENGARUH KUALITAS PRODUK TERHADAP LOYALITAS PELANGGAN PADA COUNTER ANDRIS RELOAD CELLULAR MADIUN

2016 ◽  
Vol 4 (1) ◽  
pp. 87
Author(s):  
Alfian Sigit Permana
Keyword(s):  
Data Collection ◽  
Product Quality ◽  
Research Design ◽  
Customer Loyalty ◽  
Positive Relationship ◽  
Population Data ◽  
Correlational Design ◽  
Saturated Sample ◽  
Quality Of Products

<p>This study aims to determine the quality of the product in Counter Andris Reload Cellular  Madiun,  to determine  the level  of customer  loyalty  in Counter Andris  Reload Cellular Madiun, and to know is there any effect of product quality on customer loyalty in Counter Andris Reload Cellular Madiun, The samples in this study using saturated sample as many 45 people without regard to existing strata in the population.  Data collection using questionnaires  and documentation. The research design used in this study was a descriptive correlational  design. In the statistical methods used to analyze the data with the regression formula and product moment  correlation. The results showed that the quality of products have influence at the same time a positive relationship to customer loyalty in Counter Andris Reload Cellular Madiun. It is derived from the value  of 0.724 while the value rcount and rtable 0.294 (0.724 &gt; 0.294). By this means Ha acceptable product quality has a relationship with customer loyalty in Counter Andris Reload Cellular Madiun, It also obtained the value of the F test, Fcount at 47,372 while Ftable  of 4.06 (47,372 &gt; 4.06). This means that there is rejection of HO which indicates that there are significant between product quality on customer loyalty in Counter Andris Reload Cellular Madiun. By this Ineans Ha received no difference between the effect of product quality on customer loyalty in Counter Andris Reload Cellular Madiun.</p>

scholarly journals Evaluasi Lingkungan dan Situasi Ritel Modern dengan ImportancePerformance Analysis untuk Meningkatkan Niat Pembelian Ulang

2019 ◽  
Vol 14 (1) ◽  
pp. 43
Author(s):  
Hanum Rachmawati Nur ◽  
Megawati Simanjuntak ◽  
Bagus Sartono
Keyword(s):  
Information Search ◽  
Product Information ◽  
Consumer Perceptions ◽  
Price Fairness ◽  
Online Surveys ◽  
High Importance ◽  
Customer Expectations ◽  
Quality Of Products ◽  
Domestic Products

The focus of this study is to analyze the performance of modern retail toward the importance of modern retail based on the perspective of modern retail consumers. The use of the Importance-Performance Analysis (IPA) method is to measure the importance of modern retail attributes according to the perceptions of modern retail consumers. These researches were involved 244 respondents, randomly selected through online surveys. The results showed that there were no differences in consumer perceptions between the types of modern retail hypermarkets and supermarkets in general. The indicators that are the main priority for improvement sequentially are the unfavorable activities, price fairness with quality, the gentleness of employees, and quality assurance of the product. The indicators such as good quality of products, product variations, ease of product information search, spacious rooms, easy accessibility, availability of domestic products, affordable prices, and ease of obtaining low-priced products, have met customer expectations so the development in these aspects should be used for developing high importance attributes.

scholarly journals Implementasi Kualitas Produk PT. Nina Venus Indonusa 2 Sukabumi

2019 ◽  
Vol 1 (2) ◽  
pp. 365-381
Author(s):  
Shera Wulan Ruswandi ◽  
R. Deni Muhammad Danial ◽  
Nor Norisanti
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Product Quality ◽  
Data Reduction ◽  
Raw Materials ◽  
Data Presentation ◽  
Descriptive Research ◽  
Quality Of Products ◽  
Data Analysis Methods

The purpose of this research is to find out what factors most influence the quality of products at PT. Nina Venus Indonusa 2 Sukabumi. The method used in this research is qualitative and descriptive research methods with data collection techniques in the form of observation, interviews and documentation. Data analysis methods used are data reduction and data presentation and conclusions or verification. The results of this study are wig products in accordance with established standards because PT. Nina Venus Indonusa 2 Sukabumi Maintain good quality of the products used by sending samples of raw materials before processing. Conclusions, Product Quality at PT. Nina Venus Indonusa 2 Sukabumi is very important to help increase the value of the company by paying attention to the quality of products marketed so that consumers are satisfied with the results of products made from wigs that have been produced at PT. Nina Venus Indonusa 2, because PT. Nina Venus Indonusa 2 Sukabumi observed how the trends or needs that are needed in the market Keywords: Product quality

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